Spectrum Jobs (55)

Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.

00 / hour or $52,018 annually. Top performers can earn $70,800, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).

JOB SUMMARY

Maximize opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. video, data and phone.

Execute retention strategy that strikes balance between saving customers and retaining revenue.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.

Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques.

Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.

Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.

Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.

Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain.

Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.

Perform other duties as requested by supervisor.

REQUIRED QUALIFICATIONS

Required Skills / Abilities and Knowledge

Ability to read, write, speak and understand English

Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)

Ability to work variable hours; may include weekends, holidays, and split days off

Required Education

High school diploma or equivalent

Required Related Work Experience and Number of Years

Call center experience in the areas of customer service and / or phone sales, or equivalent experience - 2+

WORKING CONDITIONS

Office environment

CRT110 2023-16595 2023

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including : Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

EOE, including disability / vets. Learn about our inclusive culture.

Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.

00 / hour or $52,018 annually. Top performers can earn $70,800, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).

JOB SUMMARY

Maximize opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. video, data and phone.

Execute retention strategy that strikes balance between saving customers and retaining revenue.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.

Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques.

Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.

Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.

Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.

Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain.

Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.

Perform other duties as requested by supervisor.

REQUIRED QUALIFICATIONS

Required Skills / Abilities and Knowledge

Ability to read, write, speak and understand English

Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)

Ability to work variable hours; may include weekends, holidays, and split days off

Required Education

High school diploma or equivalent

Required Related Work Experience and Number of Years

Call center experience in the areas of customer service and / or phone sales, or equivalent experience - 2+

WORKING CONDITIONS

Office environment

CRT110 2023-16595 2023

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including : Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

EOE, including disability / vets. Learn about our inclusive culture.

Average Target Compensation of $76,000 + Uncapped Incentives

JOB SUMMARY

Connect people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers and by building property relationships within assigned territory.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Tenacious and driven, you excel in environments where your reward is based on your effort - uncapped potential
• Develops property relationships with homebuilder representatives, homeowner associations, and community groups within an assigned territory.
• Acquires new residential customers through door-to-door contact from assigned leads.
• Conducts proactive consultative needs analysis with new prospective customers.
• Develops and presents sales presentations / proposals on products and services that meet customers' needs.
• Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including but not limited to the following : dispositioning, entering sales orders, and reporting on sales.
• Supports team and team goals by actively participating in all sales meetings and training programs as assigned.
• Achieves monthly sales quotas in high-speed data, mobile, landline phone, and video sales.
• Completes all administrative tasks related to products sold in accordance with department practice, policies, and procedures.
• Well-informed about our competitors' activities in assigned territory; informs manager of any changing competitive pricing programs, marketing directives, or door-to-door sales tactics.
• Attends and successfully completes training programs.
• Performs other duties as requested by supervisor.

REQUIRED QUALIFICATIONS

Required Skills / Abilities and Knowledge

• Ability to read, write, speak and understand the English language.
• Engaging interpersonal skills.
• Ability to listen, formulate needs-based sales strategies, and articulate pitches to sell products and services.
• A passion to succeed and a strong personal drive to sell to prospective customers.
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.

g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices).

• Must be able to work evenings and weekends, as business needs dictate to maximize prospective customer contact.
• A valid driver's license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle.
• Ability to work independently with little or no supervision.

Required Education

High School Diploma or equivalent work experience.

PREFERRED QUALIFICATIONS

Preferred Skills / Abilities and Knowledge

• Success in a previous sales position, prospecting, or cold calling; direct sales experience is preferred but not required.
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and the ability to educate consumers on related products and services as needed.

Preferred Related Work Experience and Number of Years

2+ years sales or relevant work experience

WORKING CONDITIONS

• Spends approximately 90% of the time in an outside environment for extended periods in any season, with potential exposure to inclement weather.
• Minimal time in an office environment.
• Exposure to moderate noise levels.

LI-MS1

SDT315 2023-14201 2023

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including : Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

EOE, including disability / vets. Learn about our inclusive culture.

Average Target Compensation of $76,000 + Uncapped Incentives

JOB SUMMARY

Connect people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers and by building property relationships within assigned territory.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Tenacious and driven, you excel in environments where your reward is based on your effort - uncapped potential
• Develops property relationships with homebuilder representatives, homeowner associations, and community groups within an assigned territory.
• Acquires new residential customers through door-to-door contact from assigned leads.
• Conducts proactive consultative needs analysis with new prospective customers.
• Develops and presents sales presentations / proposals on products and services that meet customers' needs.
• Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including but not limited to the following : dispositioning, entering sales orders, and reporting on sales.
• Supports team and team goals by actively participating in all sales meetings and training programs as assigned.
• Achieves monthly sales quotas in high-speed data, mobile, landline phone, and video sales.
• Completes all administrative tasks related to products sold in accordance with department practice, policies, and procedures.
• Well-informed about our competitors' activities in assigned territory; informs manager of any changing competitive pricing programs, marketing directives, or door-to-door sales tactics.
• Attends and successfully completes training programs.
• Performs other duties as requested by supervisor.

REQUIRED QUALIFICATIONS

Required Skills / Abilities and Knowledge

• Ability to read, write, speak and understand the English language.
• Engaging interpersonal skills.
• Ability to listen, formulate needs-based sales strategies, and articulate pitches to sell products and services.
• A passion to succeed and a strong personal drive to sell to prospective customers.
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.

g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices).

• Must be able to work evenings and weekends, as business needs dictate to maximize prospective customer contact.
• A valid driver's license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle.
• Ability to work independently with little or no supervision.

Required Education

High School Diploma or equivalent work experience.

PREFERRED QUALIFICATIONS

Preferred Skills / Abilities and Knowledge

• Success in a previous sales position, prospecting, or cold calling; direct sales experience is preferred but not required.
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and the ability to educate consumers on related products and services as needed.

Preferred Related Work Experience and Number of Years

2+ years sales or relevant work experience

WORKING CONDITIONS

• Spends approximately 90% of the time in an outside environment for extended periods in any season, with potential exposure to inclement weather.
• Minimal time in an office environment.
• Exposure to moderate noise levels. #LI-JS3

SDT315 2023-15237 2023

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including : Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

EOE, including disability / vets. Learn about our inclusive culture.

ï ½

Spectrum was just named by Forbes as one ofï ½ America's Best Large Employers for 2023!

Do you like helping customers solve problems? When you join the Spectrum team, you will earn at least $20 an hour from day one.

With paid training, a market-leading savings plan, and high-quality, affordable health care, $20 an hour is just the beginning.

Learn more : https : / / protect-us.mimecast.com / s / om94C4xJj5IlyD99t3LyIC?domain jobs.spectrum.com

This position is anï ½ in-office opportunity only. ï ½Please ensure that you can work at our call center office in Kansas City, Missouri before applying.

At a Glance

Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts.

Profile : A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Who are you?

No matter your background, our training program can put you ahead of the curve on all the latest technology. Weï ½ll help you develop the skills to be comfortable and adaptable troubleshooting all kinds of technical mobile issues.

Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied.

Your attention to detail is essential; you'll keep a record of actions taken and create documents that ensure your customersï ½ service histories are available for future Representatives.

If you're ready to grow your skills, this is a role with a lot of potential.

What is the Mobile Customer Service Representative role?

It's about building relationships and turning the knowledge you gain in training into customer service wins. Mobile Representatives make a real difference to their customers and the company, providing over-the-phone support on a wide range of mobile products and services, including accounts and billing, diagnostics, enhancements and repairs.

You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together.

If an issue calls for extra attention, bring in additional internal support to get things back on track. Understanding the products and your customersï ½ sense of urgency will help you create a satisfying customer experience.

Itï ½s all about learning and growing.

This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's Mobile products and services in about a month.

After that, youï ½ll be ready to troubleshoot customer-facing systems like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades so you'll be ready for any question that comes your way.

One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.

With a deliberate path to success.

We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee.

With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

The benefits are clear.

In addition to the core benefits ï ½ industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off ï ½ we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

What's required to get started?

The minimum qualifications for the Internet / Voice Representative are :

ï ½

• Ability to read, write, speak and understand English
• High School Diploma or GED

Preferred qualifications

ï ½

• 6 months or more of customer service experience
• 6 months or more of working with multiple software applications
• 6 months or more of high-volume phone experience in a customer service / call center job preferred
• 6 months or more of experience working in cable operations, mobile, or telecommunications call center

Are you ready to join our team?

Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application.ï ½ We recommend taking the assessment in a distraction-free environment.ï ½

ï ½

At a Glance

Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts.

Profile : A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Who are you?

No matter your background, our training program can put you ahead of the curve on all the latest technology. We’ll help you develop the skills to be comfortable and adaptable troubleshooting all kinds of technical mobile issues.

Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied.

Your attention to detail is essential; you'll keep a record of actions taken and create documents that ensure your customers’ service histories are available for future Representatives.

If you're ready to grow your skills, this is a role with a lot of potential.

What is the Mobile Customer Service Representative role?

It's about building relationships and turning the knowledge you gain in training into customer service wins. Mobile Representatives make a real difference to their customers and the company, providing over-the-phone support on a wide range of mobile products and services, including accounts and billing, diagnostics, enhancements and repairs.

You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together.

If an issue calls for extra attention, bring in additional internal support to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.

It’s all about learning and growing.

This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's Mobile products and services in about a month.

After that, you’ll be ready to troubleshoot customer-facing systems like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades so you'll be ready for any question that comes your way.

One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.

With a deliberate path to success.

We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee.

With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

The benefits are clear.

In addition to the core benefits industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

What's required to get started?

The minimum qualifications for the Internet / Voice Representative are :

• Ability to read, write, speak and understand English
• High School Diploma or GED

Preferred qualifications

• 6 months or more of customer service experience
• 6 months or more of working with multiple software applications
• 6 months or more of high-volume phone experience in a customer service / call center job preferred
• 6 months or more of experience working in cable operations, mobile, or telecommunications call center

Are you ready to join our team?

Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.

COP170 2023-16107 2023

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including : Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

EOE, including disability / vets. Learn about our inclusive culture.

ï ½

Spectrum was just named by Forbes as one ofï ½ America's Best Large Employers for 2023!

Do you like helping customers solve problems? When you join the Spectrum team, you will earn at least $20 an hour from day one.

With paid training, a market-leading savings plan, and high-quality, affordable health care, $20 an hour is just the beginning.

Learn more : https : / / protect-us.mimecast.com / s / om94C4xJj5IlyD99t3LyIC?domain jobs.spectrum.com

This position is anï ½ in-office opportunity only. ï ½Please ensure that you can work at our call center office in Kansas City, Missouri before applying.

At a Glance

Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts.

Profile : A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Who are you?

No matter your background, our training program can put you ahead of the curve on all the latest technology. Weï ½ll help you develop the skills to be comfortable and adaptable troubleshooting all kinds of technical mobile issues.

Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied.

Your attention to detail is essential; you'll keep a record of actions taken and create documents that ensure your customersï ½ service histories are available for future Representatives.

If you're ready to grow your skills, this is a role with a lot of potential.

What is the Mobile Customer Service Representative role?

It's about building relationships and turning the knowledge you gain in training into customer service wins. Mobile Representatives make a real difference to their customers and the company, providing over-the-phone support on a wide range of mobile products and services, including accounts and billing, diagnostics, enhancements and repairs.

You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together.

If an issue calls for extra attention, bring in additional internal support to get things back on track. Understanding the products and your customersï ½ sense of urgency will help you create a satisfying customer experience.

Itï ½s all about learning and growing.

This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's Mobile products and services in about a month.

After that, youï ½ll be ready to troubleshoot customer-facing systems like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades so you'll be ready for any question that comes your way.

One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.

With a deliberate path to success.

We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee.

With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

The benefits are clear.

In addition to the core benefits ï ½ industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off ï ½ we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

What's required to get started?

The minimum qualifications for the Internet / Voice Representative are :

ï ½

• Ability to read, write, speak and understand English
• High School Diploma or GED

Preferred qualifications

ï ½

• 6 months or more of customer service experience
• 6 months or more of working with multiple software applications
• 6 months or more of high-volume phone experience in a customer service / call center job preferred
• 6 months or more of experience working in cable operations, mobile, or telecommunications call center

Are you ready to join our team?

Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application.ï ½ We recommend taking the assessment in a distraction-free environment.ï ½

ï ½

At a Glance

Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts.

Profile : A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Who are you?

No matter your background, our training program can put you ahead of the curve on all the latest technology. We’ll help you develop the skills to be comfortable and adaptable troubleshooting all kinds of technical mobile issues.

Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied.

Your attention to detail is essential; you'll keep a record of actions taken and create documents that ensure your customers’ service histories are available for future Representatives.

If you're ready to grow your skills, this is a role with a lot of potential.

What is the Mobile Customer Service Representative role?

It's about building relationships and turning the knowledge you gain in training into customer service wins. Mobile Representatives make a real difference to their customers and the company, providing over-the-phone support on a wide range of mobile products and services, including accounts and billing, diagnostics, enhancements and repairs.

You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together.

If an issue calls for extra attention, bring in additional internal support to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.

It’s all about learning and growing.

This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's Mobile products and services in about a month.

After that, you’ll be ready to troubleshoot customer-facing systems like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades so you'll be ready for any question that comes your way.

One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.

With a deliberate path to success.

We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee.

With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

The benefits are clear.

In addition to the core benefits industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

What's required to get started?

The minimum qualifications for the Internet / Voice Representative are :

• Ability to read, write, speak and understand English
• High School Diploma or GED

Preferred qualifications

• 6 months or more of customer service experience
• 6 months or more of working with multiple software applications
• 6 months or more of high-volume phone experience in a customer service / call center job preferred
• 6 months or more of experience working in cable operations, mobile, or telecommunications call center

Are you ready to join our team?

Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.

COP170 2023-16107 2023

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including : Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

EOE, including disability / vets. Learn about our inclusive culture.

Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.

00 / hour or $52,018 annually. Top performers can earn $70,800, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).

JOB SUMMARY

Maximize opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. video, data and phone.

Execute retention strategy that strikes balance between saving customers and retaining revenue.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.

Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques.

Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.

Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.

Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.

Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain.

Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.

Perform other duties as requested by supervisor.

REQUIRED QUALIFICATIONS

Required Skills / Abilities and Knowledge

Ability to read, write, speak and understand English

Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)

Ability to work variable hours; may include weekends, holidays, and split days off

Required Education

High school diploma or equivalent

Required Related Work Experience and Number of Years

Call center experience in the areas of customer service and / or phone sales, or equivalent experience - 2+

WORKING CONDITIONS

Office environment

CRT110 2023-17010 2023

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including : Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

EOE, including disability / vets. Learn about our inclusive culture.

This position is eligible to work in a hybrid work model (combination of in-office and remote days).

JOB SCOPE

Responsible for the engineering and support of the applications, tools and systems used to monitor, detect and alert on potential security threats and vulnerabilities to the company's telecommunications and signal processing hardware, software and electrical systems.

Works closely with network engineering and technical operations staff to implement, operate and support security applications and platforms.

DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Basic understanding of a software development lifecycle, scripting languages, and public and private cloud environments.
• Implements and supports automation and orchestration techniques to reduce manual intervention and streamline common and complex tasks.
• Monitors security systems and alerts to ensure applications and security architecture is healthy. Identify and lead the response and mitigation activities for the system events.
• Implements, maintains and monitors threat intelligence data from various resources that is relevant to Charter's networks and systems.
• Implements and supports the system logic to detect security threats.
• Recommends, designs and implements security systems and tools used by Network Security
• Operations and provides ongoing system support.
• Ensures compliance with security standards, policies and procedures.
• Adheres to industry specific local, state, and federal regulations, as applicable.

BASIC / MINIMUM QUALIFICATIONS

• Bachelor's degree in computer science or information Systems or related field or equivalent experience
• Minimum of Four (4) year IT / network Operations / Support
• At least Four (4) year of Information security operations

ADDITIONAL JOB QUALIFICATIONS

• Strong knowledge of Microsoft Office tools, especially Excel, Word, Visio, and Power Point with the ability to document, prepare and present data driven summaries.
• Strong knowledge of scripting languages and techniques associated with automation and orchestration, including a comprehensive knowledge of Bash, Python, Jscript, and Ansible.
• Strong knowledge of network security technologies and tools, such as Cyberark, TACACS, SIEM, IDP / IPS, Identity Management, Network Anomaly detection, DDoS protection, forensics, and botnet detection.
• Strong Knowledge and understanding of networks, routing, and systems support.
• Working knowledge of multiple operations systems such as Windows Server 2016, Windows Server2019 and various Linux based OS.
• Must understand what is required to prevent security exploits, how to detect security attacks and anomalies and technologies used.
• Demonstrated capabilities with the ability to work across functional boundaries, build consensus and drive results.
• Strong written and verbal communication skills and should have good presentation skills
• Must be a problem solver, able to balance competing priorities, have a strong process orientation and be able to manage through complexity and rapid change

PREFERRED QUALIFICATIONS

• Experience in an operations support role for Security Applications or similar
• Experience with Servers and Application implementations & Configurations
• Current security certifications, such as Cyberark Guardian, Cisco SISE, CompTIA Security+, CISSP, CEH, and SANS GIAC. Firewall, Intrusion Detection Systems desired.

LI-SD4

LI-HYBRID

ESE360 2023-14947 2023

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The pay for this position has a salary range of $88,200.00 to $156,600.00 . The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.

Also, certain positions are eligible for additional forms of compensation such as bonuses.

Average target compensation $100k plus, with minimum commission guarantee

JOB SUMMARY

The Business Account Executive is responsible for selling primary and ancillary communications solutions to small and medium sized businesses within a specified territory.

Primary services include coax delivered Internet, video and voice. Ancillary services include custom hosting, desktop security, data back-up, data storage, toll free, additional email addresses, static IPs and more.

The AE achieves sales and revenue goals through successful prospecting for new customers as well as the successful sale of bundled services to new customers.

The AE is responsible for generating all sales leads through a variety of prospecting tactics and working every lead from initial contact to sale.

The AE is responsible for the development and implementation of a Territory Plan (under the instruction of the Sales Manager) which is designed to expand the customer base within their assigned territory.

The AE is 100% focused on generating new Internet, voice and video customers.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Place orders through order management software. Work with Account Coordinator in the event the order cannot be automated to ensure that all necessary administrative work necessary to support sales activities including sales orders, contracts, billing forms and sales reports are accurate and submitted in a timely manner.

Hand off customer service and non-sales related client inquiries to the Customer Service department; focus on selling

Have a complete understanding of Spectrum Business coax services, rates (individual and bundled) and applicable taxes

Demonstrate selling skills and product knowledge. Practice selling skills with other Account Executives regularly. Read sales books and take sales courses to learn new sales techniques;

practice and implement new sales techniques regularly

Maintain accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within assigned territory, including the use of Salesforce.

com to maintain accurate records to maximize territory potential

Meet and exceed performance standards as defined by the department Standards of Performance (SOP) and the Spectrum Way Sales Model

Attend and participate in sales meetings as established by management

REQUIRED QUALIFICATIONS

Skills / Abilities and Knowledge

Ability to read, write, speak and understand English

Knowledge of communications technologies and services, with an emphasis on telephone and Internet fundamentals

Valid driver's license with a satisfactory driving record

Education

Bachelor's degree in business, marketing or related field, or equivalent experience

PREFERRED QUALIFICATIONS

Related Work Experience

Outside sales experience in a high transaction, short closing cycle model preferred; 3-5 years

Business to business sales experience preferred

Proven sales history of meeting or exceeding targets preferred

WORKING CONDITIONS

Office environment and / or outside environment with exposure to inclement weather

Exposure to moderate noise levels

LI-MS4

SAE270 2023-15122 2023

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The pay for this position has a salary range of $47,800.00 to $94,900.00 . The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.

Also, certain positions are eligible for additional forms of compensation such as bonuses.

In addition, this position has a commission earnings target starting at $54,000 .

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including : Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

EOE, including disability / vets. Learn about our inclusive culture.

Average target compensation $100k plus, with minimum commission guarantee

JOB SUMMARY

The Business Account Executive is responsible for selling primary and ancillary communications solutions to small and medium sized businesses within a specified territory.

Primary services include coax delivered Internet, video and voice. Ancillary services include custom hosting, desktop security, data back-up, data storage, toll free, additional email addresses, static IPs and more.

The AE achieves sales and revenue goals through successful prospecting for new customers as well as the successful sale of bundled services to new customers.

The AE is responsible for generating all sales leads through a variety of prospecting tactics and working every lead from initial contact to sale.

The AE is responsible for the development and implementation of a Territory Plan (under the instruction of the Sales Manager) which is designed to expand the customer base within their assigned territory.

The AE is 100% focused on generating new Internet, voice and video customers.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Place orders through order management software. Work with Account Coordinator in the event the order cannot be automated to ensure that all necessary administrative work necessary to support sales activities including sales orders, contracts, billing forms and sales reports are accurate and submitted in a timely manner.

Hand off customer service and non-sales related client inquiries to the Customer Service department; focus on selling

Have a complete understanding of Spectrum Business coax services, rates (individual and bundled) and applicable taxes

Demonstrate selling skills and product knowledge. Practice selling skills with other Account Executives regularly. Read sales books and take sales courses to learn new sales techniques;

practice and implement new sales techniques regularly

Maintain accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within assigned territory, including the use of Salesforce.

com to maintain accurate records to maximize territory potential

Meet and exceed performance standards as defined by the department Standards of Performance (SOP) and the Spectrum Way Sales Model

Attend and participate in sales meetings as established by management

REQUIRED QUALIFICATIONS

Skills / Abilities and Knowledge

Ability to read, write, speak and understand English

Knowledge of communications technologies and services, with an emphasis on telephone and Internet fundamentals

Valid driver's license with a satisfactory driving record

Education

Bachelor's degree in business, marketing or related field, or equivalent experience

PREFERRED QUALIFICATIONS

Related Work Experience

Outside sales experience in a high transaction, short closing cycle model preferred; 3-5 years

Business to business sales experience preferred

Proven sales history of meeting or exceeding targets preferred

WORKING CONDITIONS

Office environment and / or outside environment with exposure to inclement weather

Exposure to moderate noise levels

LI-MS4

SAE270 2023-15141 2023

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The pay for this position has a salary range of $47,800.00 to $94,900.00 . The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.

Also, certain positions are eligible for additional forms of compensation such as bonuses.

In addition, this position has a commission earnings target starting at $54,000 .

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including : Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

EOE, including disability / vets. Learn about our inclusive culture.

Spectrum Networks is looking for : enthusiastic , talented, and driven individuals to join the best and brightest in gathering, producing, and delivering stories that make a difference within our community! Our commitment is to engage viewers with relevant, character-driven stories that are important to the local communities we serve.

Who we are : Spectrum Networks is a series of 30 + local news and regional sports networks owned and operated by Charter Communications, Inc.

Spectrum Networks seeks to provide the most essential local news and information, cultivating relevant and thoughtful conversations that foster informed and engaged communities.

The Environment : Spectrum News operates in a 24-hour news cycle which can require employees to be flexible and available to work various shifts, including early morning, late evenings, weekends, and holidays.

Being on our team means : You are ready to inspire and be inspired! You’re passionate, creative, and highly technical, driven to tell amazing stories that mean something to our communities.

You're fiercely accurate, with a desire to leverage your knowledge, skills, and abilities to share news stories across multiple platforms.

You're nimble, having the ability to pivot in an ever-changing workflow. You are a team player with a positive attitude and strong interpersonal skills.

What we are looking for : As the Live at 10PM Producer at Spectrum News, you will make decisions for live broadcasts involving audio, video, graphics, scripts and timing.

You are expected to meet deadlines in a timely manner and comfortably work in a computerized newsroom environment.

Ability to read, write, speak and understand English

Demonstrated broadcast news writing ability

Live show producing experience required

Ability to anticipate situations and meet strict deadlines

Interpersonal skills and excellent collaboration skills

Ability to work effectively within a team environment and interact with all personnel within the organization

Knowledge of current events and industry trends

Attention to detail

Familiarity with the local market

Knowledge of social media platforms

Ability to work rapidly and accurately

Basic editing skills

Education & Experience :

High School diploma required, Bachelor ’ s degree in Broadcast Journalism or related field preferred or comparable television work experience, working knowledge of general office computer software, newsroom software and basic non-linear editing systems

Working Conditions :

Normal office environment

Works primarily inside a climate-controlled environment throughout the year but might be assigned field duties on occasion

Works in an open newsroom setting with a semi-noisy environment

Ability to work different shifts and be flexible with schedule changes

May be required to lift up to 5 pounds

Our Culture : Every employee is an influencer and culture keeper. We expect respectful communication (despite pressure), openness to feedback, an eagerness to learn, and an overall positive attitude!

NPR320 2023-15558 2023

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The pay for this position has a salary range of $55,000.00 to $105,400.00 . The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.

Also, certain positions are eligible for additional forms of compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including : Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

EOE, including disability / vets. Learn about our inclusive culture.

JOB SUMMARY

The Business Account Executive is responsible for selling primary and ancillary communications solutions to small and medium sized businesses within a specified territory.

Primary services include coax delivered Internet, video and voice. Ancillary services include custom hosting, desktop security, data back-up, data storage, toll free, additional email addresses, static IPs and more.

The AE achieves sales and revenue goals through successful prospecting for new customers as well as the successful sale of bundled services to new customers.

The AE is responsible for generating all sales leads through a variety of prospecting tactics and working every lead from initial contact to sale.

The AE is responsible for the development and implementation of a Territory Plan (under the instruction of the Sales Manager) which is designed to expand the customer base within their assigned territory.

The AE is 100% focused on generating new Internet, voice and video customers.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Place orders through order management software. Work with Account Coordinator in the event the order cannot be automated to ensure that all necessary administrative work necessary to support sales activities including sales orders, contracts, billing forms and sales reports are accurate and submitted in a timely manner.

Hand off customer service and non-sales related client inquiries to the Customer Service department; focus on selling

Have a complete understanding of Spectrum Business coax services, rates (individual and bundled) and applicable taxes

Demonstrate selling skills and product knowledge. Practice selling skills with other Account Executives regularly. Read sales books and take sales courses to learn new sales techniques;

practice and implement new sales techniques regularly

Maintain accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within assigned territory, including the use of Salesforce.

com to maintain accurate records to maximize territory potential

Meet and exceed performance standards as defined by the department Standards of Performance (SOP) and the Spectrum Way Sales Model

Attend and participate in sales meetings as established by management

LI-JG

REQUIRED QUALIFICATIONS

Skills / Abilities and Knowledge

Ability to read, write, speak and understand English

Knowledge of communications technologies and services, with an emphasis on telephone and Internet fundamentals

Valid driver's license with a satisfactory driving record

Education

Bachelor’s degree in business, marketing or related field, or equivalent experience

PREFERRED QUALIFICATIONS

Related Work Experience

Outside sales experience in a high transaction, short closing cycle model preferred; 3-5 years

Business to business sales experience preferred

Proven sales history of meeting or exceeding targets preferred

Bilingual Spanish Preferred

WORKING CONDITIONS

Office environment and / or outside environment with exposure to inclement weather

Exposure to moderate noise levels

SAE270 2023-17033 2023

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

In addition, this position has a commission earnings target starting at $54,000 .

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including : Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

EOE, including disability / vets. Learn about our inclusive culture.