Call Center Representative

Full-time

About UsData Comm Cycle is a cutting-edge company at the forefront of secure messaging solutions. With our cross-platform capabilities, we empower individuals and businesses to communicate seamlessly and securely across various devices and operating systems.

Data Comm is searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.

ResponsibilitiesAnswering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.Building lasting relationships with clients and other call center team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

RequirementsHigh school degreeTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyPay : $19.

50 - $30.00 hourlyJob : Full timeBonus Points : Dental InsuranceDisability InsuranceHealth InsuranceFlexible Spending Account.

Skillset Required : CRM systems, crm - customer relationship mgmt, customer satisfaction, customer focused, customer service skill, Communication Skills, interpersonal communication skills, Document Management

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