Description

As a Room Service Call Center Rep, you need to know how to :

• Answer all incoming calls and dispatch requests.
• Receive incoming calls by the third ring in a courteous, professional manner.
• Efficiently organize all calls and request for timely dispatch.
• Have knowledge of medical departments and their functions of operations.
• Process Room Service orders via the telephone using a touch screen menu program.
• Adhere to all diet prescriptions when processing orders.
• Educate patients on menu choices and respond to questions about selections.
• Handle up to 250 inquiries for patient meal orders, patient transport, and housekeeping / EVS job requests.
• Operate web based patient tracking applications, accurately entering orders and within prescribed timeline.
• Initiate courtesy call to the requestor to change priority when jobs are out of scope.
• Consolidate the housekeeping / EVS and transport schedule to verify all assigned employees are logged into the TDSS systems.
• Assist patients with telephone call-backs.
• Ensure that all ADA diets are entered at designated times.
• Enter all non-select meals according to nursing unit timeline.
• Train users at facility on TDSS program to create and close out work order.
• Communicate with Nursing about patient diet clarification or appropriateness for room service.
• Communicate with dietitian or manager regarding patients meal needs.
• Review computerized records to determine which patients have not placed an order and initiate telephone or personal contact as appropriate.
• Accurately enter floor stock requisitions in Health Touch to ensure correctly billing.
• Monitor alerts patient refrigerator temperatures on the unit kitchens daily and take appropriate action if they are out of compliance.
• Initiate system down time procedure when appropriate.
• Initiate Occurrence Reports as necessary.
• Restock nursing unit waiting rooms with coffee supplies.

Minimum Qualifications

High School Diploma or equivalent, required. Related experience or education demonstrating knowledge of regular and modified diets, including the carbohydrate-counting system, required.

Excellent communication skills, required.

At least six (6) months of call center experience, preferred.

Physical Requirements :

• Interact with others by effectively communicating, both orally and in writing.
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Location :

Lutheran Medical Center

Work City : Wheat Ridge

Wheat Ridge

Work State : Colorado

Colorado

Scheduled Weekly Hours :

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$16.00 - $21.50

We care about your well-being mind, body, and spirit which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers our commitment todiversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Family

Customer Service

Who We Are

Transamerica has been helping people feel better about the future for more than 100 years. We provide investment, retirement, and life insurance solutions to more than 11 million customers throughout the U.

S. But the way we see it, our responsibility goes beyond our clients’ accounts. We’re in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today.

We help people prepare by providing solutions that consider the whole picture.

What We Do

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, Employee Benefits, and Financial Assets), which are supported by Transamerica Corporate (Corporate Development;

Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People, Places & Brand; Risk; and Technology).

Job Description Summary

As the point of contact and voice of the company for Transamerica financial professionals, this role is responsible for providing accurate and complete information to financial professionals regarding variable annuity investment products.

Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.

Job Description

Responsibilities :

Use exceptional customer service and interpersonal skills to answer inquiries regarding annuity investment products.

Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; collaborate with more knowledgeable team members to resolve complex issues and situations.

Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.

Locate / research information using multiple systems / technologies.

Learn and maintain a proficient understanding of variable annuity products, processes, and systems.

Achieve department metrics and expectations.

Participate in a team-based environment to achieve department goals.

Qualifications :

Associate degree in a business field or equivalent experience

Experience in the financial services industry, or one year of call center or customer service experience

FINRA Series 6 (or obtain within 120 days of hire)

Ability to effectively communicate with financial professionals in a professional manner, orally and in writing

Ability to work independently, and as part of a team

Problem solving and analytical skills

Proficiency using MS Office tools

Preferred Qualifications :

Strong preference for prior Transamerica experience and / or knowledge of Transamerica Operations

Knowledge of annuity investment products

Working Conditions :

The Company will determine if a position will be designated as Hybrid or Remote.

Your working location designation is Hybrid. Hybrid means that you will report to the Company office location 3 days per week.

When not working in a Company office location, you will be expected to work from your home or other approved workspace in the U.

S. OR, Your working location designation is Remote. Remote means that you will not be expected to work from a Company office location on a routine basis.

When not working in a Company office location, you will be expected to work from your home or other approved workspace in the U.S.

May work varied shifts

Please note that the compensation information that follows is a good faith estimate for this position only and is providedpursuant to applicable pay transparency and compensation posting laws.

It is estimated based on what a successful candidate might be paid in certain Company locations.

The salary for this position generally ranges between $36,000 - $63,000annually. This range is an estimate, based on potential qualifications and operational needs.

Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan / Individual Performance and is at Company discretion.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion.

Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

Competitive Pay

Bonus for Eligible Employees

Benefits Package

Pension Plan

401k Match

Employee Stock Purchase Plan

Tuition Reimbursement

Disability Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Employee Discounts

Career Training & Development Opportunities

Health and Work / Life Balance Benefits

Paid Time Off starting at 160 hours annually for employees in their first year of service.

Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).

Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars

Parental Leave fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.

Adoption Assistance

Employee Assistance Program

College Coach Program

Back-Up Care Program

PTO for Volunteer Hours

Employee Matching Gifts Program

Employee Resource Groups

Inclusion and Diversity Programs

Employee Recognition Program

Referral Bonus Programs

Peer Recognition Program (BRAVO)

Inclusion & Diversity

Transamerica has made a strong commitment to inclusion and diversity, and we are proud to be an organization where all perspectives are valued.

Transamerica has earned recognition for its strong efforts year-over-year, including from the Human Rights Campaign’s Foundation Corporate Equality Index, the Diversity Best Practices Inclusion Index, and Seramount’s 100 Best Companies list.

In addition, as part of Transamerica’s commitment to maintaining an inclusive workplace, the company sponsors employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity.

ERGs are open to all employees and provide a supportive environment for raising diversity awareness and promoting inclusive behavior.

Giving Back

Transamerica believes our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994.

Through a combination of financial grants and the volunteer commitment of our employees, this foundation supports nonprofit organizations focused on the education, health, and well-being of the communities where we live and work.

Transamerica’s Parent Company

acquired the Transamerica business in 1999. Aegon’s roots go back more than 175 years to the first half of the nineteenth century.

Since then, Aegon has grown into an international company, with businesses in the Americas, Europe, and Asia. Today, Aegon is one of the world’s leading financial services organizations, providing life insurance, pensions, and asset management.

As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.

Websites

Management Team

What we offer : Benefits :

Other Perks : Flexible Schedules, 4 weeks of PTO, Paid Holidays, Growth Opportunities / Career Ladders

Compensation : Approximately $18.90 - $21.91 per hour to start, or more if candidate has significant previous call center experience.

All individual pay rates are calculated based on the candidate's experience and internal equity.

What our employees have to say about working at Clinica :

I love my work / life balance."

• I feel welcomed and appreciated by those I work with each day.
• This is a supportive and close knit work environment."
• Our supervisors encourage our growth."

I love helping people and supporting my community."

Overview of Role :

Full-Time Schedule : Monday-Friday from 7 : 45am-5pm. 40 hours per week.*

This is an in person position at our Pecos clinic.

Ensure incoming calls are handled professionally, courteously and efficiently and callers have their needs met and a satisfying experience when calling Clinica Family Health.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Answer incoming calls professionally.
• Responsible for intake of New Patient that includes creating charts, scheduling and educating New Patients.
• Verify and update patient demographics with each patient related call as needed.
• Screen callers to determine needs.
• Screen for duplicate charts and follow duplicate chart process.
• Screen for bad address alerts and follow bad address process.
• Follow Alerts on patients’ chart to schedule and transfer appropriately.
• Schedule, cancel, confirm or reschedule appointments according to the scheduling guidelines.
• Transfer calls and take / send messages according to protocol.
• Answer caller questions according to protocol.
• Provide exceptional customer service to all callers.
• Maintain cultural sensitivity when dealing with customers and coworkers.
• Take part in collaborative working relationships in the organization that include participation in PDSA’s, work groups or committees.

Report back relevant information to the CC Manager and Supervisors.

Responsible for creating Patient Experience Forms on behalf of caller’s request and sending them to the appropriate departments.

Should we create these or send them to the Ops phone at the pertaining site?

• Responsible for updating preferences to ensure access to our patients.
• Responsible for reading, responding to and managing communications via Outlook regarding organization and departmental updates.

POSITION QUALIFICATIONS :

Education and Experience :

• High School diploma or GED preferred.
• One year phone service preferred.
• One year medical facility preferred.
• Customer service experience required.
• Strong telephone etiquette and excellent keyboard skills.
• Excellent ability to quickly grasp complex guidelines, protocols and rules for scheduling and managing patients.

Knowledge, Skills and Abilities :

• Fluency in Spanish preferred but not required.
• Good telephone etiquette and excellent keyboard skills.
• Excellent grasp of Call Center guidelines, protocols and rules for scheduling and managing patients.
• Excellent interpersonal skills enabling the person to be able to react effectively and calmly in emergencies and within strict guidelines.
• The capacity to maintain the trust of the customers as well as customer confidentiality.
• Possess multi-tasking abilities.
• Good attention to detail.
• Ability to function well in a hi-stress, fast-paced work environment.

COVID-19 Vaccine (Required) Religious or Medical Exemptions available via application process.

Clinica Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.

Equity Staffing is searching for several Medical Assistants in Orlando, FL. This position with a Fortune 500 organization.

Our client serves more than 85 million people and has a reputation for bold ideas. If you enjoy working with energetic people in a collaborative environment, we want to speak with you!

Candidates must live within commuting distance of Orlando, FL

Specific Duties : Receive...

Receive...

Equity Staffing is searching for several Medical Assistants in Orlando, FL. This position with a Fortune 500 organization.

Our client serves more than 85 million people and has a reputation for bold ideas. If you enjoy working with energetic people in a collaborative environment, we want to speak with you!

Candidates must live within commuting distance of Orlando, FL

Specific Duties :

Receive and respond to prescription inquiries from all communication venues : e.g. phone, Telephone Encounter, department e-mail or fax

Verifies validity of prescription requests received

Follow enterprise medication refill protocols

Document each transaction thoroughly and accurately

Utilize the electronic medical record to access and document information

Answer / place outbound other types of calls as needed

Exhibits excellent customer service skills while providing complete and accurate information to customers

Adheres to assigned schedule and quality metrics

Must have qualifications / experience :

Certified Medical Assistant

2-3 years minimum MA experience

Demonstrate understanding of scope of practice

Demonstrate fundamental knowledge of various relevant insurance programs / products (e.g., Medicare, Medicaid, United Healthcare, etc.)

Ability to work in a structured call center environment / schedule

Medical Office Experience

Medical Terminology Knowledge

Problem Solving Skills

Experience working in a fast paced team environment

Great Multitasker

Positive Attitude

Good Typing Skills

Great Customer Service Skills

Attention to Detail

Strong Organizational Skills

Effective communication skills both written and verbal

Strong computer skills

Proficient in Microsoft Office Suite of Tools.

Critical thinking skills.

Ability to work with others

REMOTE / ONSITE : Onsite, Orlando, FL

Shift Start / End Time : Monday - Friday 8AM - 5PM

Dress Code : Gray, teal or black scrubs. Closed toe shoes, no crocs.

Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and the Rocky Mountain Minority Supplier Development Council (RMMSDC).

At Endeavor Exteriors we are looking for a highly skilled Call Center Representative to join our team, managing a large volume of inbound and outbound calls! The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call.

This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for purchases.

As the voice of our company, the Call Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.

Objectives of this role

• Handle a large volume of inbound and outbound calls in a timely manner
• Follow communication scripts and use knowledge of the company’s products and services
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with the escalation team
• Recommend improvements for systems and processes to boost organizational efficiency

Pay : $45,000 base salary plus weekly / monthly bonuses. $60,000-80,000 expected earnings

Hybrid Schedule

Compensation : $60,000 - $80,000

$60,000 - $80,000

Responsibilities : Responsibilities

Responsibilities

• Memorize scripts for products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Leverage data and insights gathered by the call center to recommend and influence process improvements

Qualifications :

Preferred skills and qualifications

• High school degree or equivalent
• Experience working in a call center or customer-support role is preferred
• Strong active listening and verbal communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively; autonomy
• Expertise in conflict resolution preferred
• Experience in customer sales preferred

About Company

Endeavor Exteriors is leading the way in the residential and commercial exterior restoration industry in Denver, Colorado Springs, and Fort Collins.

Our solutions include windows, doors, siding, trim, and roofing all backed by a double lifetime guarantee. We have developed a team of experienced professionals with collectively more than 100 years of experience - and growing.

We have financial and technology experts to create user-friendly experiences that defy the status quo. Our mission is to change the exterior restoration industry for good and provide our customers with a great experience.

Reach out to our team today to get started.

Company Accolades :

• A+ Rating on the Better Business Bureau
• GAF Master Elite Certified
• Colorado Roofing Association Member
• Home Advisor Screened and Approved
• Home Advisor Elite Service
• Energy Star Award Winner : 2023 Partner of the Year - Sustained Excellence