Korean-English Bilingual Healthcare Customer Service Representative

Bringing smiles is what we do at TTEC for you and the customer. As a Bilingual Healthcare Customer Service Representative Korean-English working remotely in California, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Bilingual in English and Korean
• 6 months or more of customer services experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience
• High speed internet connection (>

25mbps)

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $17.50 plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

Visit www.mybenefits.ttec.com for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.

And we know that you bring with you the one necessary ingredient that can’t be taught a caring and supportive nature that will shine through as you help customers.

Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

미소를 짓게 만드는 것은 우리가 TTEC에서... 귀하와 고객을 위해 하는 일입니다. 캘리포니아에서 원격으로 근무하는 한국어-영어 2개 국어를 사용하는 의료 고객 서비스 담당자 로서 귀하는 수상 경력에 빛나는 고용 경험 및 회사 문화인 #ExperienceTTEC을 경험하면서 놀라운 고객 경험을 하고 제공하는 데 참여하게 됩니다.

귀하가 할 일

다른 사람을 돕고 마음의 평화를 주고 싶은 열정이 있습니까? 고객을 위해 신속한 답변을 찾거나, 이해심을 가지고 제품에 대해 상담을 하거나, 미소를 지으며 문제를 해결하든, 고객이 평범한 고객 경험 또는 탁월한 고객 경험을 하게 될 것인지는 귀하에게 달려 있습니다.

일반적인 날에 귀하가 하게 될 일

• 고객으로부터 오는 연락에 답변
• 고객의 문제 해결을 위해 답변을 제공하기 위한 조사 실시

역할에 필요한 사항

• 영어 및 한국어 이중 언어
• 고객 서비스 환경에서 6개월 이상 근무한 경력
• 고등학교 졸업장 또는 이와 동등한 학위
• 제품 또는 서비스 지식 인식, 적용 및 설명
• 컴퓨터 경험
• 고속 인터넷 연결(>

25mbps).

기대 사항

• 경력 및 전문성 개발 지원
• 사회 환원을 장려하는 포용적인 문화와 지역사회 중심의 조직
• 회사 가치를 따르는 호기심 많은 평생 학습자들로 구성된 글로벌 팀
• 기본급 최저 $16.50와 성과 보너스 기회
• 또한 PTO, 학비 상환, 건강 및 웰빙 인센티브를 포함할 수 있는 귀하의 직위에 따른 건강 혜택 패키지들이 있습니다. 자세한 내용은 www.mybenefits.ttec.com을 참조하십시오.

귀하의 역할에 대해 조금 더 알아보기

당사는 귀하가 경력 전반에 걸쳐 귀하의 역할을 성공적으로 수행하는 데 필요한 기술과 지원을 제공하기 위해 최선을 다하고 있습니다. 교육 첫날부터 개별화된 웹캠 지원의 참여 및 코칭을 통해, 1,000개의 무료 과정을 통해 어디든 갈 수 있는 경력 성장을 지원합니다.

그리고 가르칠 수 없는 필수 요소이자 고객에게 도움을 줄 때 빛을 발할 배려하고 도와주려는 타고난 본질을 가져다 준다는 것을 알고 있습니다. TTEC 커뮤니티는 역동적인 글로벌 가족으로서 귀하를 위해 존재합니다.

귀하는 팀 리드에게 보고하게 됩니다. 귀하는 고객 경험의 성공과 팀의 전반적인 성공에 기여할 것입니다.

TTEC 소개

우리의 업무는 고객을 행복하게 만드는 것입니다. 이것이 우리가 하는 전부입니다. 1982년 이래로 우리는 인간애와 기술의 결합으로 기업들이 참여할 수 있고, 만족스러우며, 수익성 있는 고객 경험을 구축하도록 도왔습니다.

세계를 선도하는 아이콘이 되고 급성장 중인 많은 브랜드를 대신하여 당사는 매일 수백만 명의 고객과 대화, 메시지, 문자 및 화상 채팅을 합니다. 이러한 탁월한 고객 경험은 귀하로부터 시작됩니다.

TTEC는 인종, 피부색, 종교, 성별, 성적 지향, 성 정체성, 출신 국가, 장애 또는 보호 대상 재향 군인 신분에 관계없이 자격을 갖춘 모든 지원자를 고용 대상으로 고려하는 기회 균등 고용주임을 자랑스럽게 생각합니다.

TTEC는 글로벌 팀 내에서 문화와 관점을 존중하고 강화하는 다양하고 포용적인 인력을 구축하는 것을 받아들이고 이를 위해 최선을 다하고 있습니다. 우리는 놀라운 서비스와 기술뿐만 아니라 인간애를 제공함으로써 우리가 봉사하는 지역사회를 반영하는 것을 목표로 합니다.

우리는 모든 직원들이 인정받고 소속감을 느끼며 직장에서 진정한 모습을 보일 수 있는 편안함을 느낄 수 있도록 하는 것을 중요하게 생각합니다. 글로벌 기업으로서 우리는 다양성이 우리의 강점임을 알고 있습니다. 왜냐하면 다양성을 통해 다양한 관점에서 바라볼 수 있고 귀하 자신의 고유한 방식으로 가치를 더할 수 있기 때문입니다.

Primary Location

US-CA-McClellan

Customer Care Representative

Join CABS Heating & Air Conditioning as our full-time HVAC Call Center Rep that provides excellent service to our clients over the phone in the West Sacramento, CA area.

This customer service position at our office earns a competitive wage of $17-$21 per hour , depending on experience.

In addition to competitive pay and our family-oriented culture , we offer our HVAC Call Center Reps the following benefits :

• Health, dental, and vision insurance
• 401(k)
• Paid time off (PTO)
• 6 paid holidays
• Birthday pay

Interested and wondering how to apply for this position at our office? It's easy! If you have exceptional customer service skills and enjoy talking on the phone, just fill out our initial mobile-friendly online application .

We hope to meet you soon!

DAY-TO-DAY

This customer service position typically works at our office between 8 : 30 AM and 5 : 00 PM, Monday through Friday . The schedule can vary during our busy season.

As an HVAC Call Center Rep, you play a vital role in our heating and air conditioning company. Every day, you arrive ready to handle a variety of duties, including scheduling appointments as well as offering ancillary products and services to help meet our call center's sales quotas.

Committed to providing quality customer care, you diligently stick to your company-provided script while on the phone. Working closely with our dispatchers, you promptly respond to all customer inquiries regarding scheduling, equipment services, invoicing, and general inquiries.

Exceptionally organized, you schedule our clients' preventive maintenance service appointments, review completed service work orders, and generate our techs' daily debriefing calls.

A team player, you participate in all company-sponsored training classes. No matter the circumstances, you always maintain a courteous demeanor with all customers and associates.

You find great satisfaction in helping our customers receive the assistance they need !

ABOUT CABS HEATING & AIR CONDITIONING

At CABS Heating & Air Conditioning, our goal is to be the most trusted and respected residential HVAC company in the West Sacramento area.

We are a responsible, modern company that strives to do our part to take care of the planet by educating our community on how to cut energy consumption without sacrificing home comfort.

In addition to being an environmentally conscious company, we believe in always treating our customers with honesty and integrity.

Our ethical practices and top-quality services instill trust and confidence in every client we work with, ensuring they think of us first for all their heating and cooling needs.

We believe our employees are the heart of our company, which is why we aim to provide them with the best work environment possible.

Our employees are part of our family , and we thank them for their hard work with amazing benefits and flexibility as well as opportunities for professional development .

If you are looking for a company that you can grow with , look no further!

OUR IDEAL HVAC CALL CENTER REP

• Excellent communicator - great communication skills and enjoys being on the phone
• Adaptable - works well under pressure and thrives in fast-paced environments
• Patient - remains calm and collected no matter the circumstance

If this sounds like you, keep reading!

REQUIREMENTS FOR AN HVAC CALL CENTER REP

• High school diploma OR equivalent
• 2+ years of customer service experience
• Exceptional communication and customer service skills
• Basic computer skills
• Experience using Microsoft Word and Excel
• Ability to work extended hours, nights, and weekends
• Ability to read a map and geographical knowledge of our service area

If you meet the above requirements, we need you. Apply today to join our office team!

Location : 95605

Call Center Supervisor

Overview : The Customer Call Center is the contact point and voice of the practices and handles incoming calls for new patients, office overflow and professional callers.

The role of the Customer Call Center Supervisor is to monitor and coach all Customer Call Center Representatives to ensure they provide the highest-level of customer service to assist callers and patients with information regarding treatments, services, insurances and financial items.

The Call Center Supervisor is a detailed-oriented, results-driven leader that will ensure all incoming calls are answered, routed to appropriate offices and team members, and capturing of all caller information is accurate and reported.

The Call Center Supervisor is passionate about the Image Orthodontics brand / offering and customer / patient experience, and leads and inspires the Call Center Representatives to drive conversion of leads and referrals to new patients.

Primary Job Responsibilities :

• Leads the day-to-day operations of the Customer Call Center to ensure the efficient use of resources, the accurate reporting of call data and the effective delivery of company services and information.
• Oversees the workflow of the Customer Call Center team, working to ensure that quality metrics are reported and that operational efficiencies are streamlined, met and / or improved as needed.
• Responsible for training, coaching and developing staff; resolving complex issues; and serving as a communications conduit between staff and Leadership Team.
• Ensures that Customer Call Center staff provide accurate information regarding company’s services and products, and the highest level of customer service.
• The Customer Call Center Supervisor will monitor Call Center Representatives to ensure that all incoming calls are answered and handled accordingly (Supervisor will also answer calls) :
• Engaging with clients in a friendly and professional manner while actively listening to their concerns
• Addressing general questions regarding treatments, services and insurances
• Offering support, solutions and resolutions to callers and customers in accordance with the company's customer service policies.
• Provide information on practice locations
• Forwarding to appropriate location or individual
• Taking messages and forwarding to appropriate location or individual

The Customer Call Center Supervisor will monitor and coach Call Center Representatives to ensure that they are :

• Performing outbound calls to follow up on and convert new patient leads and referrals and secure new business.
• Effectively pitching and selling service offering promotions.
• Maintaining an outgoing attitude to callers, patients and co-workers.
• Accurately record caller / customer information within customer service database
• Scheduling and rescheduling of appointments.
• Multi-tasking, switching between multiple screens and systems with speed and ease in order to provide quick and accurate information to patients and callers.
• Staying up-to-speed on company marketing programs and promotions in order to address inquires.
• Continuously improving Call Center KPI around missed call rates and quality of service.
• Compiling weekly and monthly reports on call center activity and performance.
• Proactively addresses personnel and performance issues and handles according to company guidelines and in diplomatic fashion.
• Clerical duties may include faxing, copying etc.
• Ordering of administrative supplies as needed.
• Other duties as requested.

Qualification Requirements

• 5-7 years of customer service experience in orthodontic or medical call center; at least 5 years in supervisory role.
• Team player and collaborator; ability to coordinate between corporate teams and practice teams to ensure patient service is as seamless as possible.
• Demonstrated knowledge of contact center operations; familiar with Automated Call Distributor, Interactive Voice Response, Workforce Management and Customer Relationship Management.
• Proficient with contact center voice and data management systems and able to quickly learn new software; knowledge of contact center practices with strong analytical and problem-solving skills.
• Experience in managing metrics ensuring customer satisfaction and reporting statistical performance levels related to operations.
• Organized, and having a friendly and engaging demeanor.
• Outstanding communication skills (both written and oral), active listening, problem-solving skills and organizational skills.
• Project management skills necessary to perform certain job functions, such as scheduling, data entry and reporting.
• Knowledge of insurances.
• Proficient in Google Sheets, Docs, Microsoft Excel, GMail, Data Entry
• Some knowledge of CRM systems
• Associate or Bachelor’s degree

Benefits : Competitive Pay, Vacation Pay, Holiday Pay, Medical, Dental, Vision, 401K, Life Insurance

Hours : Monday Friday

Shift : 9am 6pm

Do you enjoy scheduling, organizing, have a great sense of direction and having weekends and holidays off? If so then this job may be for you!

Paratransit, Inc. is now accepting applications for a full-time Transportation Coordinator to provide assess and respond to customer inquiries regarding travel and trip planning options using an inventory of available services for various modes of transportation in the Sacramento Region.

The schedule is Monday through Friday from 8 : 00 a.m. to 5 : 00 p.m.

Typical duties :

Answers incoming call center telephone lines in a courteous and professional manner

Screens callers to obtain appropriate information needed for trip planning requests

Researches travel options most appropriate for the customer

Provides the customer with the proper information (phone numbers, schedules, types of travel, website information, time tables, routes, etc.

to reach their desired destination

Uses appropriate software applications to access necessary information

Maintains detailed travel information database and library to work in conjunction with our trip planning systems

Providing one on one in person travel training and functional assessments of skills required to use regular public transportation

The minimum qualifications include, but are not limited to :

• Knowledge of computer software required in completing assigned functions, including but not limited to, Microsoft Word, Power Point, Outlook, Google Docs, and Zoom.
• Ability to hear, speak and communicate in person and by telephone
• Ability to read handwritten and printed material and a computer screen
• This job class also requires planning and organizational skills, problem-solving skills and the ability to work with others to accomplish assigned tasks. Attention to detail.
• Ability to learn and prepare comprehensive reports and grants.
• COVID-19 vaccination and booster if eligible is required prior to first day of work.
• Must be able to pass a background check and driving check

You should apply if you have the following :

• will have office or call center experience
• Computer savvy, can navigate different websites and computer programs
• Current or previous use of Public transportation preferred.
• A great communicator who enjoys working alongside and engaging with a variety of people / personalities.
• Possession of a valid Driver’s License with no more than 2 points on driving record.
• Work or Volunteer experience working with disabled individuals or older adults is a plus

The starting salary is $18 per hour. This position includes a generous benefits package, 16 paid days off per year and 11 paid holidays off per year.

including free Kaiser medical and MetLife dental for employee, low cost benefits for dependents, vision, chiropractic and life insurance, voluntary benefits, medical and dependent day care FSA accounts and 401k plan with an employer contribution after two years of service.

Medical and Dental benefits start the first of the months after 30 days of employment.

Application Procedures :

To apply, please click the link below. Only completed applications will be considered :

Applications are not available for pick up or drop off at Paratransit. We are only accepting online applications at www.

paratransit.org. Resumes will not be accepted in lieu of our application. Successful applicants must be able to show proof of eligibility to work in the United States in accordance with Department of Homeland Security regulations.

Please note all applications will be reviewed within four weeks from the date they are received. If you have not been contacted by a member of our staff within 30 days from the date you submitted your application, you have not been selected for further consideration selection process.

Due to the large volume of applications received, Paratransit is not able to respond to telephone or in person inquiries from applicants regarding the status of their application.

This position will remain open until filled.

Paratransit, Inc., is an affirmative action, equal opportunity employer.

PI218908373

Job Details :

My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume.

This role will be 2nd shift EST or 1st Shift PST and will be fully remote.

Responsibilities :

Technical support of Network, Desktop and Applications.

Strong troubleshooting skills.

Ability to follow strict escalation procedures.

Excellent Documentation and Communication.

Ability to work with minimal supervision.

Required Skills :

Help Desk Call Center

Healthcare Environment

Active Directory

MS Windows 7 & 8.

MS Office 2003 / 2007 / 2010.

Email Administration (MS Outlook).

Edgar Unthank

300 Conshohocken State Road Conshohocken, PA 19428

Direct Line :