Description

The Virtual Call Center Agent is responsible for answering calls from prospective and current VCA clients (pet owners), who are seeking to schedule or change appointments, check in for their existing appointments, or get answers to their general questions.

Agents work from home, for 30-40 hours a week.

The primary responsibility of the Agent is to provide a high-quality experience to callers as they answer their questions and book appointments for them at their chosen hospital.

Solid communication skills are required. Animal health and / or medical knowledge not required.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Field calls from prospective clients in a timely and friendly manner
• Encourage appointment scheduling and ensure client satisfaction utilizing established call scripts
• Schedule client appointments efficiently while providing a high-quality experience
• Transfer calls back to hospitals and send message to hospitals, as needed, to ensure callers’ needs are met
• Provide feedback to management on call management tool, protocols, script, and client reception with an intent to improve operations
• Manage high volume of inbound and outbound calls and use of SMS / Texts
• Multi-tasking with use of different programs and navigating across a range of tech platforms
• Fulfill other related duties as assigned

EDUCATION / EXPERIENCE

High school diploma or equivalent

PREFERRED SKILLS AND QUALIFICATIONS

• Prior Veterinary Experience and / or prior call center experience in a medical setting is preferred
• Ability to deal with client questions with patience and understanding
• Ability to work remotely and productively, and as part of a team
• Strong communication skills, especially phone communication skills
• Basic typing skills
• Comfort working with a laptop
• Ability to learn quickly
• Passion for pets and pet care
• Availability to work 30-40 hours a week from home (potentially including weekend shifts) with a high-quality internet connection
• Passion for client experience, and for making every client feel important and valued

Compensation is negotiable based on education, experience, and other relevant credentials. The US base hourly range for this full-time position is $$ / Hourly.

Our hourly ranges are determined by role, level, and location. Your recruiter can share more about the specific hourly range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base hourly range only.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed.

It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

Dealership : L0373 Keyes Lexus

L0373 Keyes Lexus

Keyes Service Center of Van Nuys - Now Hiring Call Center Representatives!

Located at Keyes Lexus Van Nuys

Have you been searching for an EXCITING Career that offers professional fulfilment and GROWTH opportunities?

Here's what we offer :

• You can earn up to $24.25 per hour (base salary + performance bonuses + weekly / monthly spiffs)
• Full-Time- Shifts we are looking for would be 8 : 00am 5 : 00pm & 8 : 30am 5 : 30pm
• Paid training.
• We have competitive benefits that include Medical, Dental, Vision, 401(k) & much more!
• The opportunity to work with passionate and successful team members in an exciting and fun atmosphere.

Why is this position open :

Due to increased business, we continue to ramp up our Service BDC / Call Center personnel to help support over 9 local dealerships in the Van Nuys market

Requirements :

We’re looking for individuals who love working with the public and can easily deliver an empathetic & compassionate approach.

Candidates should possess strong written & verbal communication skills, love the thrill of being challenged to succeed, and enjoy working in a call center environment! This position requires individuals to be self-motivated, persistent, and able to perform at a fast pace. We do not cold call.

• Previous call center and / or customer service experience 1 year required!
• Strong customer service skills
• Excellent verbal and written communication skills
• Proven ability to provide clients with a first call resolution.
• Ability to develop strong client relationships and adjust as needed for each customer.
• Bilingual English / Spanish / Armenian A PLUS

The CA base hourly range for this full-time position is $16.04 to $28.00 and is a draw against individually earned commission and performance incentives.

The position is also eligible for bi-weekly commission + benefits. Our hourly ranges are determined by role, level, and location.

The range displayed on each job posting reflects the minimum and maximum hourly range for new hire rates for the position.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in CA role postings reflect the base rate only, and do not include bonus, equity, or benefits.

We offer best in class industry benefits :

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles.

We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Job Description

This is a remote position.

Our customer service representative or CSR will act as a connection providing product / services information and resolving developing problems that our clients might face with precision and competence.

The best CSRs are genuinely delighted to help customers. They’re tolerant empathetic and intensely communicative. They love to talk.

Customer service representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless and our CSRs can gather it for us.

Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Customer Service Representative Responsibilities

• Handle high amounts of incoming calls
• Produce sales leads
• Identify and evaluate customers’ needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate valid and comprehensive information by using the right methods / tools
• Reach personal / customer service team sales targets and call handling quotas
• Manage complaints provide proper solutions and options within the time limits; follow up to secure resolution
• Keep records of customer interactions process customer accounts and file documents
• Follow communication procedures guidelines and policies
• Go the extra mile to engage customers

Requirements

Customer Service Representative Requirements

• Some proven customer support experience or experience as a client service representative
• Track record of not just reaching but exceeding quota requirements
• Strong phone administration skills and active listening capabilities
• Customer orientation and capacity to adapt / respond to different types of characters
• Exceptional communication and presentation skills
• Ability to multi-task prioritize and control time effectively
• High school degree

Benefits

• The best possible health, dental, and vision care for you and your family
• Life insurance
• 401(k) 6% employer match
• 10 days paid leave
• Flexible work schedule
• Dependent Care Account

Requirements

Call Center Representative Requirements : High school diploma or equivalent. More education or experience may be preferred.

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies.

Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations.

Strong time management and decision-making skills. Adaptability and accountability. Fluency in multiple languages may be desired.

Make a difference today!

We're hiring PART-TIME / FULL-TIME CALL CENTER REPRESENTATIVES!

Are you an empathetic person who has a passion for helping others? Are you enthusiastic 'people-person'? Are you confident and adaptable person who can close the deal?

You're on luck! We are looking for exceptional call center representatives that can register new customers and provide memorable experience to our existing customers over the phone.

A Little About Us...

Waterworks Aquatics is a premier swims school with 43 locations across California and Colorado. We teach children ages 3 months through adult how to swim.

Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.

Join Our Team! ... Here's Why :

• Get paid well for doing something fun! Competitive compensation because we like to reward hard work.
• Advancement opportunities. We are constantly looking for strong individuals to join our leadership team!
• Flexible work schedules. We know you might have other time commitments like school or another job. We'll make it work.
• Additional benefits. We offer our part-time employees a benefit package that includes dental, vision, disability, 401K and sick pay.
• We also offer team appreciation days and other really cool events. And of course, free food throughout the year. Who doesn't like that?

Job Description :

As a Call Center Representative, you will be the first point of contact for the majority of our families at Waterworks Aquatics.

You are entrusted with providing a warm and memorable experience to all of our customers. You will also be responsible for closing the deal by registering new families over the phone.

There will be NO cold calling required for this position. We interact with families who are already interested in our services.

Primary Responsibilities :

• Ability to create relationships with new and existing families that lead to loyalty and customer retention.
• Convert leads into new customer registrations.
• Answer all incoming calls from customers and take appropriate action for each call.
• Follow and implement call flow scripts and disclosures on all calls.
• Encourage customers to purchase swim lesson packages by using a prepared script to reference important parts of what the company offers.
• Work effectively in a team environment to support achievement of lesson registration goals.
• Maintain high customer satisfaction ratings based on explicit criteria set by the company.
• Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Recommend additional services to customers by understanding their needs.
• Assist with outgoing call projects by deadline given.
• Actively participate in and pass various continual training and role play assignments by the deadline given.
• Provide effective rebuttals to customers who are looking to release their lesson schedule.

General Qualifications :

• High School Diploma or Equivalent
• Must have a minimum of two years of customer service experience or one year of call center experience.
• Prior telephone sales experience preferred.
• Proficient in word and excel.
• Proficient in typing; at least 40 WPM.
• Must be open to working at least one weekend day and weekday evenings.
• Ability to "close the deal" and acquire new families.
• Ability to multi-task, prioritize, and manage time effectively.
• Open to coaching and training to increase customer acquisition performance.
• Must have strong communication skills over the phone.
• Must be able to showcase the ability to actively listen.
• Must have the ability to adapt and respond to different types if personalities over the phone.
• Must always remain professional and courteous with customers.
• Ability to handle a high number of incoming calls.

A Few Other Things We Look At :

• People with a positive mindset who are fantastic team players.
• Someone who is confident, adaptable, ambitious and an achiever.
• People who are committed and reliable.
• Individuals who are open to receiving feedback and are always willing to learn.
• Someone who is respectful, outgoing and motivated.

Richard Heath & Associates, Inc. is seeking a dedicated and talented professional for the following opportunity in the San Diego or Los Angeles areas : Call Center Supervisor Full-time, non-exempt We are looking for a Call Center Supervisor for a state-wide weatherization program targeting underserved and disadvantaged communities.

They will be responsible for the coordination of the Call Center activities as they relate to supervision, reporting, scheduling, training, equipment / inventory management, call center performance, and quality of customer service.

They will assist the Program Manager with call scripting, call center operations, coordination of special projects and coaching and evaluation of the Call Center team. Ideal candidate will have :

• High school diploma or equivalent
• Three years of experience as a customer service representative
• One year of experience supervising others
• Preferred experience training staff and evaluating call center needs
• Preferred experience with energy efficiency programs
• Excellent customer service skills, the ability to work in a team environment and ability to handle difficult customers
• Advanced knowledge and experience with Microsoft Office suite
• Preferred Bi-lingual in English and Spanish

Pay Range : $23.00 - $26.00 per hour, DOE What you can expect from RHA :

• Respectful, passionate and creative employee culture dedicated to improving the lives of others
• A collaborative team who value each other and give you the tools and resources you need to succeed
• Competitive paid time off to balance the demands of life
• Secure, diverse successful company that is celebrating over 40 years in business