We are seeking a highly organized and experienced Call Center Manager for a National Security Client to oversee the daily operations of our national home security company's call center.

The Call Center Manager will be responsible for managing a team of customer service representatives, ensuring that our customers receive excellent service and support, and that our call center operates efficiently.

Key Responsibilities :

• Oversee the daily operations of the call center, including managing a team of customer service representatives and ensuring that all KPIs are met.
• Develop and implement processes and procedures to improve call center operations, including training and development programs for call center staff.
• Monitor and analyze call center performance data to identify areas for improvement and implement strategies to increase efficiency and productivity.
• Ensure that customer inquiries and complaints are handled in a timely and professional manner, and that customer satisfaction levels are consistently high.
• Collaborate with other departments, such as sales and technical support, to ensure a seamless customer experience across all touchpoints.
• Manage staffing levels and schedules to ensure adequate coverage during peak call times.
• Develop and maintain strong relationships with vendors and suppliers to ensure the smooth operation of the call center.
• Manage call center budgets and expenses, and provide regular reports to senior management on call center performance and metrics.

Requirements :

• Bachelor's degree in business management, marketing, or a related field.
• At least 5 years of experience in call center management, with a proven track record of success.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Excellent communication skills, both verbal and written.
• Demonstrated experience in developing and implementing call center processes and procedures.
• Strong analytical skills, with the ability to analyze call center performance data and make data-driven decisions.
• Excellent organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Experience with call center technologies, such as CRM systems, call routing software, and IVR systems.
• Knowledge of home security systems and the home security industry is a plus.

If you are a strategic thinker with a passion for customer service and a proven track record in call center management, we encourage you to apply for this exciting opportunity to lead our call center team at a national home security company.

At Elara Caring, we have an unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day.

Job Description :

Description

SUMMARY

Responsible for booking hotel reservations and providing overall support for the entire property. Responsible for screening and routing of all incoming calls assuring the highest quality guest service.

Promotes all aspects of the property.

Position Requirements

QUALIFICATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Must have a High School Diploma or equivalent. Must have a minimum of 6 months experience in a hotel reservation department, Call Center environment or in a related field preferred.

Gaming License Must obtain and maintain a gaming license.

SUMMARY

Responsible for booking hotel reservations and providing overall support for the entire property. Responsible for screening and routing of all incoming calls assuring the highest quality guest service.

Promotes all aspects of the property. Position Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Job Posting Title Unemployment Insurance Call Center Representative Agency 290 EMPLOYMENT SECURITY COMMISSION Supervisory Organization Tulsa Call Center Job Posting End Date (Continuous if Blank) Note : Applications will be accepted until 11 : 59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank) Full / Part-Time Full time Job Type Regular Compensation $32,350.24 annual;

$15.55 hourly Job Description Job Type / Salary / Location / Benefits

• Full-time
• Vacancies : Two
• Primary Working Hours : M-F; 8-5
• Location : Tulsa
• Telework Status : Not Available
• Training : In-house
• Supervisory : No The State of Oklahoma offers a comprehensive Benefits Packet, including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Position Summary of Responsibilities

• Assist customers with unemployment-insurance (UI) program needs in an inbound call center environment in a timely fashion.
• Assist customers with re-employment program needs in an inbound call center environment in a timely fashion.
• Assist business customers with the UI program and any employer-service needs in an inbound call center environment in a timely fashion.
• Perform various clerical duties and / or support activities working in conjunction with other agency staff and departments towards the Employer Services / UI Services / Re-Employment Services processes.
• Maintain the required safety and security protocols associated with the responsibilities mentioned above. Position Essential Functions
• Conduct interactions with stakeholders in a professional and courteous manner.
• Respond to inbound inquiries regarding Unemployment Insurance.
• Conduct interviews with various parties and document information received to support the administration of the Unemployment Insurance program.
• Provide general information about the Unemployment Insurance and Re-employment processes.
• Perform various tasks to assist stakeholders with the resolution of problems or concerns related to existing Unemployment Insurance claims, to include but not limited to monetary eligibility, payments, and the filing of appeals.
• Evaluate evidence and testimony for the purpose of adjudicating Unemployment Insurance claims in accordance with applicable statutes and rules.
• Attend meetings and training as required.
• Coordinate with other agency departments as needed including but not limited to : + Employer Compliance Resolution of disputes related to in-state wages reported.
• Benefits Administration Resolution of issues related to child support, alien verification, or federal, military, and out of state wage requests.
• Valued Knowledge, Skills, Abilities and Competencies Knowledge of - spelling, punctuation, and business English; business mathematics;

modern office methods and procedures; maintenance of records related to assigned programs. Skill and Competencies excellent verbal and written communication skills.

• Ability to maintain professional telephone etiquette; work with difficult customers; work alone; work with others as a contributing team member;
• multi-task; understand the major policies and procedures governing assigned programs; maintain effective working relationships with others;

to handle confidential work; to interpret and handle routine matters in accordance with agency policy; to follow oral and written instructions.

Physical Demands / Work Environment Work is typically performed in an office setting or teleworking environment with climate-controlled settings and exposure to moderate noise level.

While performing the duties of the job, employee will be sitting, talking, standing, and / or reaching with hands and arms.

This position requires long periods of sitting or standing and use of the computer and phone for the length of the workday.

Minimum Qualifications Education and Experience Requirements at this level require three years of experience in employment services, career or vocational guidance and counseling, personnel, recruitment, training, customer services or social services related work;

or an equivalent combination of education and experience substituting thirty semester hours from an accredited college or university for each year of the required work experience.

Special Skills / Requirements *Computer Skills Employee must be capable of proficiently using OESC’s standard software (Microsoft Office - Word, Outlook, Excel, Power Point and Teams), and the Internet, as well as proficiency to learn other software as needed.

• Seeking a minimum education with a High School Diploma or GED; some college is preferred.
• A minimum of 1 year experience in customer service skills is preferred with some exposure to working with difficult customers in an in-bound call environment.

Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current State of Oklahoma employees must apply for open positions through their Workday account. Go to Careers app on WD home screen>

Click on 'Find Jobs-Internal State of Oklahoma'.