Job Posting Title

Call Center Specialist

Agency

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV

Supervisory Organization

EGID - Member Services

Job Posting End Date (Continuous if Blank)

July 06, 2023

Note : Applications will be accepted until 11 : 59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full / Part-Time

Full time

Job Type

Regular

Compensation

Up to $46,000.00 based on education and experience

Job Description

As a Call Center Specialist with OMES you will enjoy :

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive with a generous to offset the cost of insurance premiums for employees and their eligible dependents.

Job Details

• Full-time 40-hour work weeks.
• Support the Employee Group Insurance Division
• Salary up to : $46,000.00

Responsibilities

• Answer calls in the call center loop from members, providers and insurance coordinators, interpreting the plans processes related to eligibility, enrollment, change, termination, retirement and COBRA by providing oral responses to queue generated calls or direct calls to active members, dependents, retired members, and survivors based on knowledge of rules, regulations, statutes and understand details of Centers of Medicare and Medicaid Services (CMS) guidelines as a contracted CMS provider as well as work processes or procedures that may apply.
• Execute or respond to all paper, email or RightNow system communication in a timely manner, whether communication is from a member, supervisor, manager, peer or other source.
• Maintain a complete and accurate log of each call taken or placed, each fax received or sent, and each email or paper correspondence received or assigned by Management.
• Assist members by coordinating with other departments in claim, pharmacy, eligibility, premium billing or payment and / or policy issue resolution by researching and working in partnership with departments to resolve benefit concerns and ensure member satisfaction.
• Troubleshoot health, dental benefits or pharmacy purchase denials or Prior Authorizations when an issue arises for member, provider, or pharmacy.
• Assist in training new employees on all Call Center activity and materials when needed and provide immediate guidance to peers in response to call inquiries.
• Review articles, manuals, publications for improving various public information / communications as well as the HealthChoice website to guide the caller or member to various resources, troubleshoot password issues and contribute to web content based on reported member call trends.
• HIPAA Compliance - Must safeguard all Personal Health Information (PHI) by making sure work area is HIPAA compliant and all work stations are secure while away.

Physical Demands and Work Environment

• This position works in a comfortable office setting with a large percentage of the work day done on a computer and telephone.
• The noise level is usually mild.
• Ability to occasionally lift paper and office supplies and to perform job duties on a computer and telephone for 6-8 hours per day is necessary.

Minimum Qualifications

• A bachelor’s degree in business administration, public health administration or a related field or;
• Four (4) years of experience in health, dental, life and disability customer service environment or;
• An equivalent combination of education and experience.

About

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals.

We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current State of Oklahoma employees must apply for open positions through their Workday account. Go to Careers app on WD home screen>

Click on 'Find Jobs-Internal State of Oklahoma'.

At Elara Caring, we have an unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day.

Job Description :

Description

SUMMARY

Responsible for booking hotel reservations and providing overall support for the entire property. Responsible for screening and routing of all incoming calls assuring the highest quality guest service.

Promotes all aspects of the property.

Position Requirements

QUALIFICATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Must have a High School Diploma or equivalent. Must have a minimum of 6 months experience in a hotel reservation department, Call Center environment or in a related field preferred.

Gaming License Must obtain and maintain a gaming license.

SUMMARY

Responsible for booking hotel reservations and providing overall support for the entire property. Responsible for screening and routing of all incoming calls assuring the highest quality guest service.

Promotes all aspects of the property. Position Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Job Posting Title Unemployment Insurance Call Center Representative Agency 290 EMPLOYMENT SECURITY COMMISSION Supervisory Organization Tulsa Call Center Job Posting End Date (Continuous if Blank) Note : Applications will be accepted until 11 : 59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank) Full / Part-Time Full time Job Type Regular Compensation $32,350.24 annual;

$15.55 hourly Job Description Job Type / Salary / Location / Benefits

• Full-time
• Vacancies : Two
• Primary Working Hours : M-F; 8-5
• Location : Tulsa
• Telework Status : Not Available
• Training : In-house
• Supervisory : No The State of Oklahoma offers a comprehensive Benefits Packet, including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Position Summary of Responsibilities

• Assist customers with unemployment-insurance (UI) program needs in an inbound call center environment in a timely fashion.
• Assist customers with re-employment program needs in an inbound call center environment in a timely fashion.
• Assist business customers with the UI program and any employer-service needs in an inbound call center environment in a timely fashion.
• Perform various clerical duties and / or support activities working in conjunction with other agency staff and departments towards the Employer Services / UI Services / Re-Employment Services processes.
• Maintain the required safety and security protocols associated with the responsibilities mentioned above. Position Essential Functions
• Conduct interactions with stakeholders in a professional and courteous manner.
• Respond to inbound inquiries regarding Unemployment Insurance.
• Conduct interviews with various parties and document information received to support the administration of the Unemployment Insurance program.
• Provide general information about the Unemployment Insurance and Re-employment processes.
• Perform various tasks to assist stakeholders with the resolution of problems or concerns related to existing Unemployment Insurance claims, to include but not limited to monetary eligibility, payments, and the filing of appeals.
• Evaluate evidence and testimony for the purpose of adjudicating Unemployment Insurance claims in accordance with applicable statutes and rules.
• Attend meetings and training as required.
• Coordinate with other agency departments as needed including but not limited to : + Employer Compliance Resolution of disputes related to in-state wages reported.
• Benefits Administration Resolution of issues related to child support, alien verification, or federal, military, and out of state wage requests.
• Valued Knowledge, Skills, Abilities and Competencies Knowledge of - spelling, punctuation, and business English; business mathematics;

modern office methods and procedures; maintenance of records related to assigned programs. Skill and Competencies excellent verbal and written communication skills.

• Ability to maintain professional telephone etiquette; work with difficult customers; work alone; work with others as a contributing team member;
• multi-task; understand the major policies and procedures governing assigned programs; maintain effective working relationships with others;

to handle confidential work; to interpret and handle routine matters in accordance with agency policy; to follow oral and written instructions.

Physical Demands / Work Environment Work is typically performed in an office setting or teleworking environment with climate-controlled settings and exposure to moderate noise level.

While performing the duties of the job, employee will be sitting, talking, standing, and / or reaching with hands and arms.

This position requires long periods of sitting or standing and use of the computer and phone for the length of the workday.

Minimum Qualifications Education and Experience Requirements at this level require three years of experience in employment services, career or vocational guidance and counseling, personnel, recruitment, training, customer services or social services related work;

or an equivalent combination of education and experience substituting thirty semester hours from an accredited college or university for each year of the required work experience.

Special Skills / Requirements *Computer Skills Employee must be capable of proficiently using OESC’s standard software (Microsoft Office - Word, Outlook, Excel, Power Point and Teams), and the Internet, as well as proficiency to learn other software as needed.

• Seeking a minimum education with a High School Diploma or GED; some college is preferred.
• A minimum of 1 year experience in customer service skills is preferred with some exposure to working with difficult customers in an in-bound call environment.

Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current State of Oklahoma employees must apply for open positions through their Workday account. Go to Careers app on WD home screen>

Click on 'Find Jobs-Internal State of Oklahoma'.