If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/

About Us:

Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It's where millions of people come together to chat, interact, and make their own entertainment.

We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and Twitter, get interviewing tips on Instagram, and discover projects we're solving on our Blog.

About the Role:

Customer Trust (CT) ensures that our community knows that we have their back. Our Trust & Safety teams make Twitch a welcoming and safe place for people to build safe and inclusive communities that allow diverse, global creators to flourish. Our Customer Experience teams ensure our customers are heard and supported when issues arise. 

Within Customer Trust, the Strategy and Business Planning team oversees the activities that support the whole department.  There are five areas within the team: Strategy, Business Planning, Financial Operations, Quality Assurance, and Business Intelligence.

Reporting to the Head of Strategy & Business Planning, the Business Intelligence Manager will build, own and maintain all of our Business Intelligence projects and infrastructure. Business Intelligence is a new function within the team, and you will be the seminal hire to set the analytical foundation of how the function operates. 

You Will:

Forecast 

• Develop the statistical models that forecast Safety Report Volume and Inbound Customer Support Ticket Volume

-Partner with Outsourcing Vendor Management and Operational Leaders to ensure our vendors have accurate volume forecasts

• Improve cost efficiency by working with the wider Business Planning team to translate demand forecasting into cost forecasting, for discussion with Finance and CT Leadership Quarterly and Annually
• Support wider cost modeling efforts as needed by the wider Strategy & Business Planning team.

Create Insights and Feedback Loops

• Analyze qualitative and quantitative data and share insights on how CT should run/shift our business and priorities
• Work with team across CT to understand trends over time, and to identify areas of opportunity within policies, products, and procedures
• Develop a landscape view on the “State of Safety”, and create a POV on the effectiveness of our efforts in partnership with teams across CT

Manage key stakeholders

• Develop relationships with key stakeholders across Twitch to understand their most relevant needs and how we intersect with or support those needs
• Manage the often conflicting expectations of stakeholders across multiple product, operation, policy, and data teams

The AWS Business Continuity (BC) team is looking for creative, curious, and highly motivated Principal to join our team. Working with the BC team and internal customers across AWS, you will develop a strategy to push the program beyond traditional BC practices to something that can match the speed, scale, and innovation of AWS. The ideal candidate has built robust resiliency programs in technical environments at large multinational organizations and found innovative ways to assess, measure and treat resiliency risk. To be successful, you must love to build relationships, have an intense desire to understand how the organization works, and constantly think about how the program can better serve AWS. This is an individual contributor, consulting-like role where you will not only be expected to enhance the business continuity program, but be able to clearly and confidently articulate its value and findings to technical and non-technical business leaders. Knowledge of cloud infrastructure, both physical and logical, and cloud services is preferred.

The AWS BC program is responsible for coordinating resilience activities across all of AWS that are essential to improving our readiness as organization to handle both external and internal disruptions. With a mix of BC SMEs, AWS technical experts, and data analysts, we assess the criticality and resiliency of AWS people, business functions, physical spaces, and internal IT tools. We are ISO22301 certified, but our mission is to raise the bar of resiliency beyond traditional BC expectations. Our program initiatives are regularly being reviewed with Directors and Vice Presidents, and have buy-in across the entire organization.

This role can be located in Herndon, VA or Seattle, WA.

Key job responsibilities
• Drive the strategy of the business continuity program at AWS
• Introduce and implement unique processes, methodologies, and metrics that align with AWS unique structure and innovative culture
• Align BC program to appropriate certifications and global regulations
• Be a thought leader on the future of business continuity and global regulations around the resilience of cloud computing
• Partner with resilience teams across AWS to develop a narrative around AWS’ end-to-end model of business continuity planning
• Represent AWS continuity with external stakeholders and BC-related conferences and events
• Be ready to work as a member of the BC team in conducting business impact and risk assessments, identify critical services, define recovery objectives, map critical dependencies, and help them document BC plan needs to drive consistency and attestation.


About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team values work-life harmony. Availability during the AWS SOC’s 24/7/365 operation is imperative to maintaining proficiency in this role, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We encourage members of the team to use personal time as needed to cultivate this balance and to promote a productive and well-balanced life— both in and outside of work.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

#AWSSOC

At Amazon, we are working to be the most customer-centric company on earth and to get there, we need exceptionally talented, bright, and driven people. We are looking for a flexible, organized, self-starter to join AWS’ Data Center Learning team as a Senior Business Intelligence Engineer. The Data Center Learning Intelligence team supports AWS’ Global Infrastructure Operation’s insights pipeline, from data collection to deep analytics for our candidate pipeline through the employee lifecycle of development. Our team’s mission is to make AWS Infrastructure Operations employee training and development the most measurably effective in the world. Our long-term objective is to measure the incremental impact of all Global Infrastructure’s investments in employee learning, upskilling, and technology. This requires measuring comparably and consistently across our learning systems, business teams and countries using a comprehensive approach that integrates training activity across existing modalities or new technology such as virtual reality (VR).

You recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation. You write high quality code to retrieve and analyze data as well as analyze and solve business problems at their root, stepping back to understand the broader context. Developing pragmatic analyses and choosing applicable solutions that add value to your business area, you understand data resources and know how, when, and which to use (and which not to use).

By recognizing and using advanced analytical techniques to solve business problems, you develop analyses (whether fully formed or exploratory) for the business’ sake, not for analyses’ sake. You seek to understand the business objectives relevant to your area and align your work to those objectives and seek to deliver business value for the Data Center Community and its learning needs.


Key job responsibilities
• Collaboration and partnership with Data Center Community and technical development teams to drive process improvements
• Design, development, documentation, and maintenance of scalable solutions supporting internal stakeholders
• Build automated tools to support analytics and reporting capabilities (e.g. dashboards, ETL pipelines)
• Supporting the global Data Center Community organization with various ad-hoc reporting, analyses, and data processing needs
• Testing of new system implementations to support business expansion
• Exploring the use of, and ability to learn, new analytical and reporting tools
• Ability to communicate clearly to both technical and non-technical stakeholders
• Building strong working relationships with key business partners
• Mentoring and developing junior BIEs

We are looking for high caliber and tested Sr. Business Intelligence Engineer (BIE) to contribute to projects with high exposure to VP and SVP level business decision making support. In this role you will define scalable processes and frameworks leveraged by multiple cross-functional teams and deep dive into the Pricing subject area of the business. You will apply both business and technical acumen in a fast-paced, ambiguous and innovative environment. Our ideal teammate possesses a natural curiosity, sharp analytical skills and is excited to pioneer on behalf of customers.

If you enjoy dealing with high ambiguity, complexity and broad scope that will be at the epicenter of our initiative, come join us!

Key job responsibilities
• Design, develop and maintain scaled, automated, user-friendly systems, reports, and dashboards enabling stakeholders to manage the business and make effective decisions.
• Work with PMs in understanding the business requirements and implementing solutions to support analytics and reports.
• Conduct ad hoc data analysis and data quality investigations.
• Implement training and documentation solutions that enables stakeholders to get the most out of our self-serve reporting tools.
• Develop and support the analytical technologies that give our customers timely, flexible and structured access to their data.
• Defining, developing and maintaining critical business and operational reports reviewed on a weekly, monthly, quarterly, and annual basis
• Analysis of historical data to extract meaningful insights and learnings from large and complicated data sets identify trends and support decision making, including written and verbal presentation of results and recommendations
• Collaborating with software development teams to implement analytics systems and data structures to support large-scale data analysis and delivery of machine learning models
• Understanding of Amazon’s data resources, which to use, how, and when

About the team
Buy with Prime is helping people reimagine the way they shop….wherever they do! Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. Buy with Prime is a new way to extend Prime shopping benefits—including fast, free shipping, a seamless checkout experience, and free returns—to merchants’ own online stores, ultimately increasing selection for Prime members. For over 20 years, Amazon been empowering small and medium-sized businesses with opportunities to grow. Buy with Prime is an exciting next step in our mission to help merchants of all sizes grow their business—whether on Amazon or beyond

The AWS Business Continuity (BC) team is looking for creative, curious, and highly motivated Principal to join our team. Working with the BC team and internal customers across AWS, you will develop a strategy to push the program beyond traditional BC practices to something that can match the speed, scale, and innovation of AWS. The ideal candidate has built robust resiliency programs in technical environments at large multinational organizations and found innovative ways to assess, measure and treat resiliency risk. To be successful, you must love to build relationships, have an intense desire to understand how the organization works, and constantly think about how the program can better serve AWS. This is an individual contributor, consulting-like role where you will not only be expected to enhance the business continuity program, but be able to clearly and confidently articulate its value and findings to technical and non-technical business leaders. Knowledge of cloud infrastructure, both physical and logical, and cloud services is preferred.

The AWS BC program is responsible for coordinating resilience activities across all of AWS that are essential to improving our readiness as organization to handle both external and internal disruptions. With a mix of BC SMEs, AWS technical experts, and data analysts, we assess the criticality and resiliency of AWS people, business functions, physical spaces, and internal IT tools. We are ISO22301 certified, but our mission is to raise the bar of resiliency beyond traditional BC expectations. Our program initiatives are regularly being reviewed with Directors and Vice Presidents, and have buy-in across the entire organization.

Key job responsibilities
• Drive the strategy of the business continuity program at AWS
• Introduce and implement unique processes, methodologies, and metrics that align with AWS unique structure and innovative culture
• Align BC program to appropriate certifications and global regulations
• Be a thought leader on the future of business continuity and global regulations around the resilience of cloud computing
• Partner with resilience teams across AWS to develop a narrative around AWS’ end-to-end model of business continuity planning
• Represent AWS continuity with external stakeholders and BC-related conferences and events
• Be ready to work as a member of the BC team in conducting business impact and risk assessments, identify critical services, define recovery objectives, map critical dependencies, and help them document BC plan needs to drive consistency and attestation.


About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team values work-life harmony. Availability during the AWS SOC’s 24/7/365 operation is imperative to maintaining proficiency in this role, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We encourage members of the team to use personal time as needed to cultivate this balance and to promote a productive and well-balanced life— both in and outside of work.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

#AWSSOC