BUSINESS ANALYST

Req # : 219855 Department : UW INFORMATION TECHNOLOGY Appointing Department Web Address : Job Location : Seattle - Other Job Location Detail : This is a hybrid position in an open office environment.

100% remote work can be considered on an individual basis. Posting Date : 05 / 23 / 2023 Closing Info : Open Until Filled Salary : $7,608 - $10,500 per month Other Compensation : Shift : First Shift Benefits : As a UW employee, you will enjoy generous benefits and work / life programs.

For a complete description of our benefits for this position, please visit our website, As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world.

UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW is Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington.

Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities, and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.

All of which has allowed the UW to be nationally recognized as a Great College to Work For for six consecutive years.

UW-IT is the central IT organization for the University of Washington, providing technology solutions to all three campuses, UW medical centers, and global research operations.

UW-IT collaborates with University partners to advance teaching, learning, innovation, and discovery at the UW.

Enterprise Document Management (EDM), a team within UW-IT’s Information Management division, provides and supports the Enterprise Document Management and eSignatures services to the global UW community.

We collaborate with partners in most domains of the University including academic, business, research, and IT groups and our services are used by students, faculty, staff, and researchers across the University of Washington.

These services support enterprise business process modernization and automation, records retention for electronic records, and risk management.

EDM is seeking a Business Analyst with excellent communication skills to lead the functional analysis and discovery for Enterprise Document Management implementation projects.

This person will ensure that the service successfully delivers customer solutions by gathering and organizing requirements, managing functional scope, and effectively mapping business needs to the solution at hand.

The Business Analyst is responsible for understanding compliance demands and the technical solution well enough to accurately analyze customer requests, evaluate those requests for fit with technical capabilities, and advocate for change as needed.

The Business Analyst works closely with EDM team members as well as partner teams within UW-IT and across UW in providing this critical service.

REQUIREMENTS :

• Bachelor’s Degree in Business Administration, Communications, Information Science, Computer Science, or related field or experience.
• Minimum of four years of experience performing progressively more complex business analysis activities such as scope definition, requirements gathering / discovery, business process re-engineering, requirements management, system configuration, contributing to build cycles, and training.
• Ability to represent business stakeholders effectively, and translate between business and technical requirements.
• Demonstrated excellent written / oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.
• Demonstrated collaboration skills with colleagues at all levels and across different organizations.
• Demonstrated ability to work independently and with minimal supervision.
• Ability to critically think to solve difficult problems with complex solutions and widespread impact.
• Experience facilitating meetings, constructively addressing input and criticism, and resolving conflicts.
• Ability to present complex technical material to non-technical audiences in an approachable way.
• Comfortable working with diverse teams, and willingness to promote diversity, equity, and inclusion in the workplace.

DESIRED :

• Experience as a functional leader or key contributor in complex, enterprise-wide collaborative technical projects that have required significant business process change.
• Experience as a business analyst and key contributor in both project and operational support environments.
• Knowledge of document management, records management, and / or information management concepts and principles.
• Experience working with both internal and contract resources to solve business problems and implement solutions.
• Experience preparing for and managing organizational change.
• Ability to navigate in a complex technology environment.
• Familiarity with DocFinity, DocuSign, or similar EDM and eSignature applications.
• Experience working at a large Research University.
• Familiarity with Agile methodologies.
• High level understanding of web applications, web services, and databases.

Description :

SERVICES TO BE PERFORMED

Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies.

May require an associate's degree in a related area and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

Primary job functions do not typically require exercising independent judgment. Typically reports to a manager.

REQUIRED SKILLS

• Analytical skills to interpret data
• Data / Information Research and Validation
• Informatica Oracle / SQL
• Tableau / Dashboarding
• Bachelors background is computer science
• Customer feedback / stakeholders

Typical Day in the Role :

Interaction with team / Day to Day : Working closely with others on the team, will be in office 3 days a week, team is fast paced

Candidate Requirements REQUIRED SKILLS :

• Analytical skills to interpret data Data / Information Research and Validation
• Informatica Oracle / SQL
• Tableau / Dashboarding
• Bachelors background is computer science
• Customer feedback / stakeholders

Leadership principles :

• Bias for action
• Ownership

Top 3 must-have hard skills

• Data analytics skillset
• Data / Information Research and Validation

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Get to know the role

Job Title : Business Systems Analyst, Jira-Confluence

Job Summary : As a Business Systems Analyst in our Back Office Program, you will be responsible for a mix of project management, application administration, process optimization, business analysis, and production support.

This role will partner with business units in process evaluation and optimization, solution implementation and providing support for Productivity and Service Management applications utilized by internal and external stakeholders such as Atlassian products (Jira, Confluence) and Zendesk.

The ideal candidate has significant experience administering JIRA Service Management and Jira Project, Confluence and Zendesk, including integrations to other tools such as Miro, Qualtrics, Smartsheet and other third party applications.

This role will maintain a comprehensive understanding of current and future needs of the Technology Organization and Customer Service by working directly with stakeholders and in partnership with the appropriate Program Managers and IT Leadership.

The BSA will serve as a subject matter expert for cross-functional projects and upstream / downstream systems, with the first major project to aid in the migration to JIRA Cloud and transition tools from DevOps to the Business Applications team.

This role reports up through the Sr. Manager, Business Applications.

FLSA Classification (US Only) : Exempt

People Manager : No

What you’ll do

Ensure systems that support your end users are reliable, adopted, remain relevant and seamlessly support evolving business processes.

This includes sourcing, configuring, implementing, maintaining, upgrading, integrating, providing training for and monitoring applications.

• Creating and managing project workflows, screen schemes, permission schemes, notification schemes, dashboards and other aspects of tool configuration & usage.
• Testing, installing and configuring 3rd party add-ons for our tools to provide enhanced functionality.
• Providing training to new users of JIRA, Confluence, and other tools to leverage best practices and avoid common pitfalls
• Own the relationship with our vendors, including procurement, licensing, and support.
• Drive our approach to supporting our users and continuously improving our service offerings.
• Conduct a variety of workshops such as : joint application development, design thinking, requirements gathering, mind mapping, value stream mapping, etc.
• Perform discovery gap analyses, process design, requirements gathering, source to target mapping and data analyses, data cleansing and data migration activities.
• Author diverse documentation, including business process flow diagrams, system context diagrams, value stream maps, user stories, end-to-end test scenarios, knowledge base articles and training materials.
• Collaborate effectively and efficiently with developers, stakeholders and leaders during various stages of development including designing, configuration / coding, testing, deploying, maintaining.
• Serve as a subject matter expert for cross-functional projects and upstream / downstream systems.
• Identify opportunities for process improvement to increase output, raise quality and reduce cost.
• Work independently to drive time, scope and budget, testing, implementation, risk and change management.

What you’ll bring

• 3+ years experience administering JIRA and Confluence cloud solutions
• 2+ years experience administering Zendesk or equivalent customer service platform
• Ability to work independently with minimal guidance in a dynamic, ever-changing environment.
• Possess an industrious mentality, accountability and strong verbal / written communication, documentation, and collaboration skills.
• Excited to collaborate with a team in a fast-paced environment to develop and enhance amazing platforms and services.
• Experience with stakeholders in different time zones and global contract manufacturers as well as resellers / retailers.
• Experience with Agile / iterative development methodologies and tools (Jira, Jira Service Desk) preferred

How you’ll be successful

Growth mindset : You thrive in a dynamic and fluid environment because you are a self-starter who is eager to learn, grow and build something great together;

building and enhancing programs appeals to you. You have a desire to stay current on technology trends and Information Technology concepts.

Logical and analytical : You’re able to distill and synthesize complex ideas into concise, meaningful information to clients.

You’re adept at prioritization and project management with attentiveness to detail and consistent follow through.

Bias for Action : You have an eagerness to take initiative and persist in accomplishing objectives despite obstacles and setbacks.

You work to resolve requests and incidents with a high sense of urgency and ownership.

• Passion and Pride in your work : You love what you do and how you can add value to your clients; You ensure consistency and quality of your work and take a methodical approach to troubleshooting and resolution.
• Communication : You have impeccable written and verbal communication with ability to author and translate technical information in a non-technical format.
• Great people skills : You know the how is as important as the what and you aim to build effective relationships across the organizations, as well as externally with 3rd You are mindful of diverse perspectives and engage clients in a professional manner.

What to expect

• An employee first culture
• Company events that celebrate the spirit of Pokémon
• Competitive cash-based compensation programs
• Base salary range : For this role, new hires generally start between $102,000.00 $120,650.00. Full range : $102,000.00 - $152,000.

00. This range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and professional experience uniquely.

• 100% employer-paid healthcare premiums for you
• Generous paid family leave
• Employer-paid life insurance
• Employer-paid long and short-term income protection insurance
• US Employees : 401k Employer Matching
• UK / IRE Employees : Pension Employer Contributions
• Fitness reimbursement
• Commuter benefit
• LinkedIn learning
• Comprehensive relocation package
• Hybrid work environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa.

For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

LI-PS #LI-Hybrid

Job Description

Position : Business Analyst

Location : Renton, WA

Experience of 6-10 years with Automotive background

Job Responsibilities-

1-Facilitate user story workshops for scoping projects and develop and maintain the product backlog.

2- Gather, Interpret, and analyze business requirements from the multiple stake holders, team and departments.

3-Develop project plan including relevant artifacts for the program management processes .

4-Communicate project status to senior management and project sponsors.

5-Manage risk, issues and impediments and escalate in timely manner

6- Collaborate with the developer and SME to establish the technical vision and analyze tradeoffs between usability and performance need.

7-work collaboratley our software developers to ensure our product is meeting the business requirements.

8-facilitate 1st Tier Support for our application in working with our software development team.

9-Understand the Project estimate and manage the project budget once approved.

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As a Business Analyst, you will help IT partners in identifying and implementing advanced technology solutions and concepts (e.

g., software, applications, processes, etc.) in a cost-effective way. You will work on assignments where problems are not always