Job Description

Core Responsibilities

Lead a team of program managers / consultants that partner with stakeholders internally and across Comcast to plan and deliver business priorities, advertising capabilities and solutions

Build relationships with business, product and technology executives

Develops and executes program processes as necessary and oversees program budgets if assigned.

• Analyze current state processes supporting program delivery and prioritization and recommend improvements to realize greater transparency, efficiency and alignment
• Create and implement program governance processes, deliverables and communications that provide clear and consistent communication of progress towards enterpriseobjectives and ladder up to strategic governancefor an executive audience.

Develops and manages budget and budget tracking if assigned.

• Be the single point of accountability for program delivery progress across several clients and portfolios of work.
• Present confidently to Comcast Advertising / Effectv senior executives as well as other internal and external audiences .
• Oversees training, hiring, performance management and development of staff. Performs staff performance assessments, salary reviews and bonus awards.
• Works with other organizations to continuously improve business processes.
• Keeps abreast of new developments in project management methodologies, agile practices, best practices, industry standards and strategic technology focus as appropriate.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Likely requires travel.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to :

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Preferred Additional Experience :

10+ years of experience leading program delivery and / or strategic planning for a business with deep governance, program management and executive communication skills, ideally honed through prior work experience at a top tier consulting firm

Experience leading priorities through a program delivery lifecycle and gaining commitment from all cross-functional stakeholders including business,product and technology, for those priorities requiring solution development, integration, testing or configuration

Experience analyzing current state processes for gaps and optimization opportunities, then leading delivery and alignment of recommended improvements across all impacted stakeholder groups

Stakeholder relationship management and value creation

Self-motivated with the ability to work in an un-structured environment

Strong operational mindset with a decisive get it done and whatever it takes mentality

Advertising industry experience preferred

Delivery Driver

The Delivery Driver checks all products for accuracy against quality standards and delivers products to customers in a safe, courteous, and timely manner while working as part of a team.

Support the restaurant by performing other workstation duties. Comply with Papa John’s uniform, appearance, and operations standards as defined in the Operations Manual, PIZZAcademy, Team Member Handbook, and with federal, state, and local laws and ordinances.

Responsibilities

Perform duties including pre-delivery vehicle preparation, learning the delivery area, checking orders for quality and accuracy, following proper delivery procedures;

providing quality customer service through positive and professional interaction with customers in person or by phone, and acting with a sense of urgency in everything they do.

Perform other assigned workstation duties including making quality products, preparing ingredients and taking orders.

Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift.

Enhance the company’s image by complying with uniform and appearance standards. Contribute to an atmosphere of teamwork, energy and fun.

Accurately process order paperwork and payment transactions, execute cash management duties, and use the FOCUS System. Support sales efforts by suggestively selling to increase the check average when taking an order and distributing door hangers during every shift.

Protect the company’s assets by maintaining organized, safe, and clean work areas; comply with safety and security standards at all times.

Key Ingredients

High School diploma or GED preferred.

Must have a driver’s license valid under the laws of the state(s) where the team member works, proof of insurance, reliable vehicle and the ability to drive

Skills : Cash management; planning and organization; effective communication

Job Summary :

To support our double-digit growth goals, BDO Digital seeks an Experienced Manager who will be part of an Enterprise Business Applications (EBA) team supporting projects in the areas of EBA strategy and implementation, in addition to Business Transformation and Operational Excellence efforts.

This role will conduct discovery, requirements gathering, process documentation, configuration, and implementation management of ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and other related business applications functioning as a key resource for our clients spanning, finance, product distribution, manufacturing, job costing, field service, sales, marketing, service, and reporting.

Job Duties :

The Experienced Manager will participate in and lead the following job duties as directed :

• Strategy, Requirements & Selection : Participates in defining needs for existing, and new NetSuite solutions Documents existing enterprise business applications, related business processes, and personas impacted Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements Envisions and develops representations of recommended future state options for evaluation by clients Understands related security structures and best practices Designs and develops scorecards for evaluation of candidate business applications Creates dashboard presentations of quantitative and qualitative scoring of candidate options Supports Technical Leads, Developers and Managers by providing functional clarifications and setting expectations with team and client
• Solution Functional Design : Performs functional (business process) solution design in business applications (NetSuite primarily, ERP, CRM, & related) contexts, to provide maximized business value and deliver strong business agility while meeting applicable requirements and constraints
• Consulting : Gains a deep understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectations
• Program & Project Management : Supports, and manages aspects of business applications implementations Documents and maintains project milestones, phases, elements, and budget Monitors project progress by tracking risks, actions, issues, decisions, and other activities Develops references for users by writing and maintaining user documentation;

providing help desk support; training users

• Implementation and Support : Provides functional support of EBA solutions and related technologies Manages and resolves issues, defects, and change requests Manages and performs systems configuration tasks (but not coding / development) for process workstreams as directed Provides on-going support during project implementations and post-go-live support Responsible for configuration of solution based on requirements
• Fosters a positive demeanor, learning attitude and client service mentality with the team
• Travel up to 25%, as needed
• Other duties as required

Supervisory Responsibilities :

• Owns and drives completion of projects and large key workstreams within as directed by practice leaders
• Manages projects and larger workstreams as directed
• Reviews quality of team deliverables
• Mentors and develops senior consultants

Qualifications, Knowledge, Skills, and Abilities :

Education :

Bachelor’s degree, required

Experience :

• Ten (10) or more years of business process analysis and / or business application education or experience, required
• Five (5) or more years of experience with NetSuite, required
• Some client facing best practice consulting experience, preferred

License / Certifications :

One or more current business applications technology certifications, preferred

Software :

• Microsoft Visio, PowerPoint, Word, and SharePoint, required
• Smartsheet, preferred
• CRM experience (Microsoft Dynamics 365 or Salesforce), preferred
• ERP Experience (Microsoft Dynamics Business Central, Microsoft Dynamics 365 Finance & Operations, NetSuite, or Acumatica), preferred
• Enterprise software strategy, selection, and implementation experience, preferred
Language :
• N / A
• N / A

Other Knowledge, Skills, & Abilities :

• Strong analytical, problem solving, facilitation, documentation, and communication skills
• Excellent communication and presentation skills, both verbal and written
• Excellent interpersonal and customer relationship skills
• Business process analysis, design, and process flow skills
• Excels at operating in a fast-paced technical environment

• Delivers high-quality products to our customers in a safe, courteous, and timely manner.
• Establishes and maintains outstanding relations with customers.
• Reviews and verifies invoices and purchase requests to ensure accuracy.
• Inspects delivery vehicles and ensures the safety and security of the loading and unloading process.
• Contacts customers to confirm delivery details.
• Determines placement of merchandise, follows safety and lifting protocols during deliveries, and conducts safety reviews.
• Maintains delivery logs and records.

Delivery Driver

The Delivery Driver checks all products for accuracy against quality standards and delivers products to customers in a safe, courteous, and timely manner while working as part of a team.

Support the restaurant by performing other workstation duties. Comply with Papa John’s uniform, appearance, and operations standards as defined in the Operations Manual, PIZZAcademy, Team Member Handbook, and with federal, state, and local laws and ordinances.

Responsibilities

Perform duties including pre-delivery vehicle preparation, learning the delivery area, checking orders for quality and accuracy, following proper delivery procedures;

providing quality customer service through positive and professional interaction with customers in person or by phone, and acting with a sense of urgency in everything they do.

Perform other assigned workstation duties including making quality products, preparing ingredients and taking orders.

Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift.

Enhance the company’s image by complying with uniform and appearance standards. Contribute to an atmosphere of teamwork, energy and fun.

Accurately process order paperwork and payment transactions, execute cash management duties, and use the FOCUS System. Support sales efforts by suggestively selling to increase the check average when taking an order and distributing door hangers during every shift.

Protect the company’s assets by maintaining organized, safe, and clean work areas; comply with safety and security standards at all times.

Key Ingredients

High School diploma or GED preferred.

Must have a driver’s license valid under the laws of the state(s) where the team member works, proof of insurance, reliable vehicle and the ability to drive

Skills : Cash management; planning and organization; effective communication