Cannabis Delivery Dispatcher / Customer Service Specialist

General Information :

Ohana’s Dispatch team members ensure each customer receives outstanding service by providing a positive and friendly experience over the phone.

Helping patients and customers navigate the ordering process while always providing the highest level of customer service.

We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role.

While understanding and embracing the Mission of Ohana, affiliate organization(s), their role in the industry, and local and greater communities.

Supervision Received :

Reports to the GM and Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.

Example of Duties (This list may not include all of the duties assigned) :

• Set up and Process customer orders using POS and Routing applications, including but not limited to COVA, OnFleet, and WeedMaps.
• Provide front-line support for drivers who need assistance out of the field.
• Log operational issues and suggest and implement process improvements.
• Package orders accurately and efficiently.
• Provide exceptional customer service by phone, text, and during, and rarely in-person interactions.
• Develop and maintain rapport with our customers, partners, and staff.
• Ensure customers' concerns and / or questions are solved and answered promptly and efficiently, and communicate customer requests and / or problems to a manager when needed.
• Maintain a positive work environment conducive to trust and respect.
• Maintain the strictest confidentiality in compliance with privacy guidelines.
• Perform other related work as required.

Performance Requirements, Knowledge, Skills, and Abilities :

• Personal knowledge of various cannabis products (required).
• Available to work varied hours / days, including late nights, weekends, holidays, and / or events (Required).
• High expectations for success - good enough never is!
• The ability to make rapid decisions in a high-pressure environment.
• Excellent communication, social, and organizational skills.
• Incredible ability to multitask.
• A can-do, optimistic attitude.
• Ability to adhere to the highest customer service standards at all times.
• Ability to communicate, honestly, and effectively with customers and staff in all situations.
• Ability to perceive and meet the needs of customers.
• Strong problem-solving, customer service, and interpersonal skills.
• Ability to maintain high standards in a fast-paced, constantly evolving environment.
• Must possess a high degree of personal ownership and accountability.
• Must have a high level of organization.
• Must possess a valid driver's license.

Education / Experience :

• High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.
• Retail, delivery, cash handling, and customer service experience.

Typical Physical Demands and Job Requirements :

• Work may require prolonged sitting / standing, some bending, stooping and stretching.
• Requires normal range of hearing.
• Requires healthy vision (aided or unaided).
• Requires lifting to 50 pounds.

Typical Working Conditions :

• Work is performed in a retail location, warehouse, or off-site training facility.
• The work environment may be very loud and fast-paced. This could involve close quarters and possible contact with onsite delivery staff.
• Work may be stressful at times and may include dealing with difficult members.

Job Type : Part-time with a full-time opportunity.

Salary : $15-$18 per hour, overtime, and competitive performance bonus opportunities.

About Ohana Gardens :

We are a Corporation based in the Sacramento, CA. We truly believe in patient care and thus do our absolute best to bring our guests 5 Star Customer Service at all times with our collective.

At Ohana Cannabis Co. we aim to help patients find true wellness by offering an array of different cannabis, nutrition and healthy lifestyle solutions.

As a Collective and as a family, we believe in the theory that a happy body, spirit and mind equates to a happy life. Thank you so much for your interest in joining our strong, positive, passionate, solution oriented and thriving team.

Full Job Description

Sacramento Delivery Driver

Overtime hours are available from $ 27 up to $54+ an hour

Safety Raise Program - Increase your pay by up to 20%+

Come join our Winning Culture at Custom Care Logistics as a Delivery Specialist! We

are rated as the #1 Team / Company in the Sacramento Area. We achieved the #1

Delivery Service Partner of the year for the year 2020! We want you to be on the team!

Do you like to WIN ?

Do you enjoy a challenge ?

Do you enjoy being physically active ?

Up to $27+ / h r with Overtime rates up to $54+ / hr

Benefits :

Up to 2 weeks Paid Time Off with full-time work

First raise as soon as 2-8 weeks from start, based on Performance

Full health benefits are available after 30+ days of employment with 30+ hours

worked per week (full time)

Opportunity to grow into Salaried positions quickly

401k and matching available after 1 year of employment

Custom Care Logistics, a Delivery Services Partner, specializes in logistics and we are

looking for Delivery Drivers in Sacramento California.

We are offering full-time delivery driver positions delivering last mile packages. Join us

in delivering smiles to our customers every day and be part of the record e-commerce

growth disrupting the market! Ideal candidates are energetic, passionate, and eager to be part of a world-class team. Successful drivers put safety first and care deeply about customer satisfaction, this job requires the candidate to truly believe the customer is why this job exists.

Compensation :

Starts at $19.75 per hour up to an earning potential of $27.00 per hour based on

Performance .

Safety Raise Program - Increase your pay by up to 20%+

Opportunity to advance into senior-level positions quickly and grow with the

company.

Benefits are available after 30 days of full-time employment.

Responsibilities :

Able to lift packages (up to 50 lbs) and the ability to get in / out of a van quickly

throughout the day. Most packages are < 5 lbs.

Drive safely and follow strict safety guidelines.

Use a handheld device to follow routing, delivery information and communication

with dispatch for support

Deliver an average of 270 packages per shift

Delivery vehicle, mobile device and fuel provided

Be able to work and walk at a fast pace

Requirements :

Complete a background check

Complete a motor vehicle record check as determined by Custom Care Logistics

LLC to be eligible to serve as a driver. Good Driving Record (No more than 2

points on your record)

Complete a 4 panel drug screening

Competitive drive and willingness to work hard.

Desire to be part of a winning Team and culture.

No CDL (commercial driver’s license) required

Valid California driver’s license

Must be at least 21 years young with a valid CA driver’s license.

Customer Service, Driving & Delivery Background Required.

Must be a USA Citizen or have a valid and active working Visa

Come join a culture / company that supports its employees and has their back each and

every day, one that values / appreciates hard work, satisfying the customer, and results.

We are a unique Delivery Services Partner who truly cares about their employees and

their families, unlike any other.

Approximate hours :

Full shifts available

11 : 15am - 7 : 45p, 8 hour shifts per day, 5-days is considered full time, flexible

workweek, weekends available

If you are interested in applying for the Delivery Driver Job in Sacramento please

Custom Care Logistics is an equal opportunity employer

Job Type : Full-time

Salary : $19.75 - $27.00 per hour

Benefits : 401(k)

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Paid training

Referral program

Vision insurance

Day range :

Operate 7 days p / week / flexible schedule

Weekend availability

Experience level :

• Driving (minimum 1 year preferred)
• Delivery experience preferred, not required

Shift :

8 hour scheduled shift / OT available

Day shift

COVID-19 considerations :

We continue to prioritize the safety of everyone on our team. We provide face masks

and gloves as well as hand cleaner and sanitizing wipes. We also practice physical

distancing by maintaining 6+ feet apart from all others at all times.

Ability to commute / relocate :

Location : McClellan, CA 95652 : Reliably commute or planning to relocate before

starting work (Required)

Shift availability : Day Shift (Required)

Day Shift (Required)

Work Location : In person

We are an Equal Opportunity Employer. All qualified applicants will be considered for employment, regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.

Job Type : Full-time

Salary : $19.75 - $27.00 per hour

Day range :

Weekend availability

Experience level :

No experience needed

Shift :

• 8 hour shift
• Day shift

Ability to commute / relocate :

McClellan, CA 95652 : Reliably commute or planning to relocate before starting work (Required)

Shift availability :

Day Shift (Required)

Work Location : In person

About Custom Care Logistics :

Simply Put Custom Care Logistics is an Amazon Delivery Service Partner. We provide last mile delivery and logistics services to 20,000+ smiling customers and 65,000+ packages per week in the greater Sacramento, CA, area.

Since the start of our company in 2018, we have grown vigorously and have perpetually taken strides to be better than the day before.

Through our focus on our relentless pursuit of a customer first approach, we are able to maintain, execute and conquer the demands and goals of each day.

We are a unique Amazon Delivery Service Partner who truly cares about their employees and their families, unlike any other.

RECENTLY CROWNED #1 DSP in the DSR6 Amazon Warehouse 2020!! Our culture is one that values our staff, appreciates as well as rewards hard work, takes joy in satisfying the customer, and pride in delivering the results with the teamwork, safety, and efficiency our partners at Amazon desires.

Our delivery drivers are the best and make the most!

NOW HIRING IMMEDIATELY

Full time or part time

Day shift, night shift, weekday and weekend shifts available

Our drivers deliver smiles by supporting our local businesses and communities

Join Pizza Royalty!

COVID-19 Precautions :

• Social distancing guidelines in place
• Virtual meetings when necessary
• Sanitizing, disinfecting, and cleaning procedures in place
• Contactless Delivery procedures. Masks and sanitizer provided to team members. All health department guidelines followed

Benefits : Benefits include :

At Round Table, you’ll be a part of a team that is working to cultivate an amazing experience for our customers and our employees.

If that sounds like something you would like to be a part of, apply today.

In 1959, Bill Larson opened the first Round Table Pizza in Menlo Park, California. He envisioned a gathering place where you could share a little pizza with someone you love.

Bill believed in using gold-standard ingredients and time-honored recipes to boldly bake hand-crafted pizza worth sharing.

Today, we pay homage to Bill’s vision by continuing to use only superior ingredients in our pizzas, along with many of his original recipes.

At the same time, we are refreshing our brand look from the logo to the store design itself to better reflect the extraordinary pizza we bake, and the dreams of our founder.

Are you looking for a flexible opportunity with great pay and performance bonuses?

Our team is hiring Delivery Drivers for a full time career opportunity with room for advancement in Sacramento for starting pay of $20 / hour.

This job would be Monday-Friday, from 7 : 00AM-3 : 30PM with occasional overtime.

We are seeking flexible Drivers who are open to meeting with clients, fulfilling orders in the warehouse, assisting in maintaining the delivery truck fleet, and driving.

Please apply with your name, number, and resume if you feel that you are a great match to the requirements below.

Requirements :

• Have a class C license or greater
• Clean driving record
• Mechanically inclined towards vehicles
• Skilled and safe drivers with previous driving experience
• Physically capable of operating trucks and lifting up to 50lb
• Interest in learning how to tow, or how to change batteries

CPP is an equal opportunity employer.

The Service Delivery Analyst is responsible for gathering and analyzing existing requirements to improve existing processes.

Applies advanced business analysis concepts to identify, evaluate and define extraordinarily complex systems scope and objectives based on advanced knowledge of IT Service Management (ITSM) practices, processes and systems along with industry standards to meet end-user needs and is primarily responsible for the Knowledge Management practice.

Works at the highest technical level of various phases of systems analysis and considers the business implications of applying technology to the current and future business environment.

In addition, conducts complex business process analysis resulting in the identification of process issues and associated solutions.

The Service Delivery Analyst acts as a liaison between the business customer and technical team.

Required Qualifications

Applicants are encouraged to upload license and certification if required of the position.

• Experience of progressive broad-based information systems business analysis and project management, with strong project management methodology background.
• Experience working with ITIL frameworks for IT Service Management implementation and best practices for identifying, planning, delivering and supporting IT services to the business.
• Experience with ITSM Tools i.e., ServiceNow or Remedy
• Experience with Knowledge Centered Service (KCS) processes.
• Knowledge of Quality Assurance (QA) methodologies; demonstrated testing and test planning skills.
• Understanding of the Knowledge Management Life Cycle.
• Deep understanding of service management principles, specifically the ITIL framework.
• Understanding of the Knowledge Management Process.
• Advanced knowledge of business and process analysis functions.
• Demonstrated skills needed to efficiently develop process maps using common flowchart standards.
• Demonstrated experience with process analysis, systems analysis, process architectures and systems analysis methodologies.
• Understanding and skill in complex process and systems requirement documentation standards, such as Data modeling, Use Case modeling, User Story creations and narrative description.

Preferred Qualifications

• ITIL Foundation
• Lean IT Foundation
• Certification in project management methodology (i.e., Project Management Professional (PMP) or Prince2 certified)
• Bachelor’s degree in Computer Science, Business Administration, Engineering, or related discipline with an information technology focus.
• Knowledge relating to the design of processes and software across the organization.

Special Requirements

• This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment.
• The University of California has implemented a SARS-CoV-2 (COVID-19) Vaccination Program covering all employees. To be compliant with the policy, employees must submit proof of vaccination or a University-approved exception or deferral.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we’re solving life’s most urgent challenges to bring a fuller, healthier, and more resilient world within reach.

We grow from every challenge we take on and we don’t just maintain - we improve.

We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground.

The most comprehensive solutions come from the most diverse minds and you belong here.

As you consider joining UC Davis, please explore our , our and for research and education, and our latest efforts to .

The advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.