Delivery Dispatcher
Cannabis Delivery Dispatcher / Customer Service Specialist
General Information :
Ohana’s Dispatch team members ensure each customer receives outstanding service by providing a positive and friendly experience over the phone.
Helping patients and customers navigate the ordering process while always providing the highest level of customer service.
We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role.
While understanding and embracing the Mission of Ohana, affiliate organization(s), their role in the industry, and local and greater communities.
Supervision Received :
Reports to the GM and Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.
Example of Duties (This list may not include all of the duties assigned) :
- Set up and Process customer orders using POS and Routing applications, including but not limited to COVA, OnFleet, and WeedMaps.
- Provide front-line support for drivers who need assistance out of the field.
- Log operational issues and suggest and implement process improvements.
- Package orders accurately and efficiently.
- Provide exceptional customer service by phone, text, and during, and rarely in-person interactions.
- Develop and maintain rapport with our customers, partners, and staff.
- Ensure customers' concerns and / or questions are solved and answered promptly and efficiently, and communicate customer requests and / or problems to a manager when needed.
- Maintain a positive work environment conducive to trust and respect.
- Maintain the strictest confidentiality in compliance with privacy guidelines.
- Perform other related work as required.
Performance Requirements, Knowledge, Skills, and Abilities :
- Personal knowledge of various cannabis products (required).
- Available to work varied hours / days, including late nights, weekends, holidays, and / or events (Required).
- High expectations for success - good enough never is!
- The ability to make rapid decisions in a high-pressure environment.
- Excellent communication, social, and organizational skills.
- Incredible ability to multitask.
- A can-do, optimistic attitude.
- Ability to adhere to the highest customer service standards at all times.
- Ability to communicate, honestly, and effectively with customers and staff in all situations.
- Ability to perceive and meet the needs of customers.
- Strong problem-solving, customer service, and interpersonal skills.
- Ability to maintain high standards in a fast-paced, constantly evolving environment.
- Must possess a high degree of personal ownership and accountability.
- Must have a high level of organization.
- Must possess a valid driver's license.
Education / Experience :
- High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.
- Retail, delivery, cash handling, and customer service experience.
Typical Physical Demands and Job Requirements :
- Work may require prolonged sitting / standing, some bending, stooping and stretching.
- Requires normal range of hearing.
- Requires healthy vision (aided or unaided).
- Requires lifting to 50 pounds.
Typical Working Conditions :
- Work is performed in a retail location, warehouse, or off-site training facility.
- The work environment may be very loud and fast-paced. This could involve close quarters and possible contact with onsite delivery staff.
- Work may be stressful at times and may include dealing with difficult members.
Job Type : Part-time with a full-time opportunity.
Salary : $15-$18 per hour, overtime, and competitive performance bonus opportunities.
About Ohana Gardens :
We are a Corporation based in the Sacramento, CA. We truly believe in patient care and thus do our absolute best to bring our guests 5 Star Customer Service at all times with our collective.
At Ohana Cannabis Co. we aim to help patients find true wellness by offering an array of different cannabis, nutrition and healthy lifestyle solutions.
As a Collective and as a family, we believe in the theory that a happy body, spirit and mind equates to a happy life. Thank you so much for your interest in joining our strong, positive, passionate, solution oriented and thriving team.
Security Guard
Canntinas Cannabis, a licensed cannabis business in Sacramento is looking for a professional security guard that meets the following qualifications :
- Act as walking / standing guard.
- Check-in patients and customers.
- Actively patrol and monitor doors.
- Abide by all laws / policies from the Bureau of Security & Investigate Service in the State of California.
- MUST have current Guard Card.
- Ability to identify criminal activity and log / report any such activities.
- Report to any on-site Manager / Owner or designated manager.
- Keeps company information confidential.
Experience :
- Minimum of 1 year of security guard experience.
- Cannabis industry experience is a plus.
- Sacramento residence is a plus.
About Ohana Gardens :
We are a Corporation based in the Sacramento, CA. We truly believe in patient care and thus do our absolute best to bring our guests 5 Star Customer Service at all times with our collective.
At Ohana Cannabis Co. we aim to help patients find true wellness by offering an array of different cannabis, nutrition and healthy lifestyle solutions.
As a Collective and as a family, we believe in the theory that a happy body, spirit and mind equates to a happy life. Thank you so much for your interest in joining our strong, positive, passionate, solution oriented and thriving team.
Bartender
At Ohana Cannabis Co. , we started our journey in 2014 as a small family with one big idea; bringing cannabis therapy to the masses.
Fast forward to 2020 and we are one of the premier vertically-integrated cannabis brands in the largest global cannabis market.
Our 30,000 sq ft campus in Emeryville is the largest of its kind, and includes a state of the art showroom and onsite consumption lounge.
Our Restaurant / Bar : We are proud to announce that we are taking our company one step further, with our exceptional customer service, and hospitality driven business.
We are opening a restaurant, bar and patio focused on our same values at Ohana Cannabis Co. , providing quality to all of our patrons, with service, food and drink.
Ohana Cannabis Co. is a family owned and operated corporation, and is in the midst of a statewide and nationwide expansion.
This is an opportunity to get involved on the ground floor with a premier company driving the modern age of cannabis.
GENERAL SUMMARY :
Ohana Bartender is responsible for crafting and serving high quality drinks, and ensuring that our patrons are satisfied in both the consumable products and customer service that they experience at our facility .
Ohana Bartender will also be responsible for accurately measuring and serving drinks and edibles to our customers in a timely, customer centric fashion.
Bartenders must also have diligent, detail oriented measuring and reporting to ensure that we fall within Bureau of Cannabis Control's regulations.
Responsibilities :
- Establish Ohana Cannabis Co . as the go-to cannabis dispensary in Bay Area.
- Educate consumers on the positive aspects of cannabis in order to drive the normalization of use.
- Create hand crafted , high quality beverage.
- Be and advocate for the Ohana and provide top level customer service.
- Curate a welcoming environment for patrons of our dispensary and onsite consumption lounge.
Education, Experience and Skills Required :
- 2-3 years bartending experience.
- Must be enthusiastic and self-driven.
- Strong presentation and relationship building skills.
- Excellent communication skills.
- Excellent customer service skills.
- Ability to manage time effectively.
- Excellent attention to detail and follow-up skills.
Basic Qualifications :
Preferably 21+ years old.
About Ohana Gardens
We are a corporation based in the Sacramento area. We truly believe in patient care and we do our absolute best to bring you the most positive experience possible with our collective.
At Ohana Gardens you will not only enjoy top of the line patient service and prices, but you will be a part of our Collective Family.
At Ohana Gardens we hope to help patients be as healthy as possible by offering an array of different cannabis and nutritional products.
As a Collective and as a family we believe in the theory that a happy body is a happy life. Our staff at Ohana Gardens are here strictly for the patients.
If you have any questions regarding any of our products or services do not hesitate to ask one of our staff members and they will be happy to assist you in any and all of your health and wellness needs.
Thank you so much once again for your interest in Ohana Gardens.
About Ohana Gardens :
We are a Corporation based in the Sacramento, CA. We truly believe in patient care and thus do our absolute best to bring our guests 5 Star Customer Service at all times with our collective.
At Ohana Cannabis Co. we aim to help patients find true wellness by offering an array of different cannabis, nutrition and healthy lifestyle solutions.
As a Collective and as a family, we believe in the theory that a happy body, spirit and mind equates to a happy life. Thank you so much for your interest in joining our strong, positive, passionate, solution oriented and thriving team.
Security Guard
Ohana Cannabis, a licensed cannabis business in Emeryville is looking for a professional security guard that meets the following Qualifications :
- Act as walking / standing guard.
- Check-in patients and customers.
- Actively patrol and monitor doors.
- Abide by all laws / policies from the Bureau of Security & Investigate Service in the State of California.
- MUST have current Guard Card.
- Ability to identify criminal activity and log / report any such activities.
- Report to any on-site Manager / Owner or designated manager.
- Keeps company information confidential.
Location : 5770 Peladeau Street, Emeryville.
Experience :
- Minimum of 1 year of security guard experience.
- Cannabis industry experience is a plus.
About Ohana Gardens :
We are a Corporation based in the Sacramento, CA. We truly believe in patient care and thus do our absolute best to bring our guests 5 Star Customer Service at all times with our collective.
At Ohana Cannabis Co. we aim to help patients find true wellness by offering an array of different cannabis, nutrition and healthy lifestyle solutions.
As a Collective and as a family, we believe in the theory that a happy body, spirit and mind equates to a happy life. Thank you so much for your interest in joining our strong, positive, passionate, solution oriented and thriving team.