Job Summary

• The work of Manager-on-Duty Ramp Services includes directing supervisory personnel within assigned functional areas which may include ramp services;
• overseeing and advising on staffing requirements; monitor discipline / corrective action by subordinates; ensuring customer satisfaction by daily feedback;

acting as liaison between first level supervisor and upper management.

Responsibilities

• Ability to read, analyze, and interpret WFS Employee Handbook, WFS Supervisors Manual, applicable union contract, general business periodicals, professional journals, technical procedures, or governmental regulations, airline policy and procedures manuals.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups or managers, clients, and customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Minimum Requirements

• Two to five years previous management / specialist supervisory experience in field service duties.
• College degree or equivalent experience.

Preferred Skills

• Ability to operate equipment and hold necessary licensing (if applicable).
• Ability to perform specific responsibilities related to your shift.
• Reports to work on a regular and timely basis
• Airline Ramp experience

Physical Requirements / Working Conditions

Ability to lift 70 lbs

Perks & Benefits

• Want your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
• Are you a top performer who thrives on recognition? On the spot recognition offered through Awardco!
• Need health insurance? Health Benefits with multiple options for fulltime employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered with company match!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

Our Pacific Aviation / SAS family creates an environment where, together, we can all succeed.

Pacific Aviation (with Superior Aircraft Services) is an airport-handling provider dedicated to providing exceptional service for some of the world’s finest airlines.

By developing and growing our people, we know that our team members are the reason for our 25-year plus success record. We currently support major west coast airports and have recently expanded the Pacific Aviation service to the East Coast.

At Pacific Aviation / SAS we don’t just accept differences we celebrate them and believe that a diverse team is a strong team.

We thrive on our varied backgrounds and perspectives for the benefit of our employees, our services, and our community. All candidates for hire, promotion and performance are evaluated on the basis of merit alone.

Pacific Aviation is looking for bright, ambitious, and motivated professionals to join our team as Customer Service Agents.

Customer Services Agents guide airline customer across their entire journey at the airport. Our Customer Service Agents take pride in providing an exceptional customer experience and fostering a collaborative work environment.

Airport Journey

A customer service agent handles a full range of functions directly with passengers as they are embarking on their journey.

The two main job roles include working at the check-in counters and the gates for departures and arrivals. At the check-in counters, the customer service agent processes the incoming passengers, checks required IDs, print boarding passes, and tag their luggage.

At the boarding gates, the customer service agent makes boarding announcements to provide important flight information, scan boarding passes, and ensure all passengers have boarded the plane with required documentation.

This position requires standing and walking for the majority of the shift.

Bilingual Preferred, Any of the following

• English / French
• English / Japanese

Pay rate $20.00 per hour

Core Job Responsibilities :

• Customer Service : Provide an exceptional customer experience for passengers, guiding them through their airport journey, and resolving challenges that arise with respect and compassion.
• Teamwork : Work together as a team and foster a collaborative environment that supports all agents in successfully fulfilling their duties.
• Operational Excellence : Successfully learning and mastering the technical aspects of the job in order to successful execute all required duties.

For example, learning the check-in system, the boarding process, and following proper airport documentation.

People Excellence : Successfully learning and master the soft-skill required to successfully execute all required duties.

For example, learning how to quick build a relationship with a customer, understanding how to de-escalate frustrated passengers, and actively listening to learn the root cause of customers challenges.

Safety : Ensure the safety of passenger and team members at all times.

What we are looking for :

• A Growth Mindset : we are looking for individuals who are interested in personal and professional growth as we are committed to growing our people and advancing their careers.
• Professionalism : we are looking for individuals who demonstrate professional etiquette, behavior, and courtesy as our customers rely on us to help them with all their needs.
• Decision Making & Organization : we are looking for individuals who understand how to organize and prioritize their work to ensure the most pressing tasks get completed
• An Eye for Detail : We are looking for individuals who have an eye for detail as there are many documents that need to be submitted to the airport, the airline, and the airplane to successfully depart a flight.

Requirements

Applicants must be :

• Available to work weekdays, weekends and holidays
• Available to attend 5 days of computer training
• Fluent in English and Preferred Language
• Computer literate
• Legally authorized to work in the United States of America (USA)

Benefits

Part Time - Approx. 30 hours / week

Medical , Dental, Vision benefits

401k

Paid Time Off

Uniform

Parking discount

Paid Training

Referral Bonus

Cell phone plan reimbursement

GAT Airline Ground Support, a fast-growing airline service company, is actively seeking an experienced General Manager. If you are looking for an opportunity to join a growing, fast paced, reputable airline service company then look no further.

You will have the opportunity to help expand GAT's business portfolio through effective leadership that results in excellent quality service to our customers.

The ideal candidate possesses skills necessary for taking advantage of growth opportunities. Successful General Managers earn rewards for their achievements.

Compensation :

Annual compensation Depends on Experience, with Potential Production Bonuses

Benefits :

Flight Privileges, Major Medical, 401k plan, Dental, Vision, Paid Vacation, Paid Holidays, and Advancement Opportunities

Job Summary :

General Manager positions have the responsibility for maintaining financial budgetary goals, safety policies, procedures and working conditions which affect the employee on the job.

In addition to being responsible for immediate work environment he / she will develop their direct reports. Must effectively communicate all safety policies and procedures, GAT's core values, and GAT's Mission to all levels of the organization.

Direct and coordinate activities to provide a safe environment for employees while maintaining fast and efficient services.

This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals overseeing a 24-hour operation.

A professional and positive image must be consistently displayed by the employee. Must possess a sense of urgency and a passion for improving the delivery of services with a commitment to continuous improvement.

Must have excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance.

Job Duties :

• General Managers must be able to conduct monthly safety meetings for all employees (without exception).
• Responsible for managing all operation activities and multiple carrier contracts
• Must be able to conduct flight audits, station audits and "at risk" behavior audits.
• Participate in monthly company safety conference calls.
• Able to communicate and instill safety awareness in all employees including new hires. Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes.
• Oversee recruiting and placement efforts to ensure staffing levels meet requirements and exercise best possible effort to follow any instructions provided by Customer or their designee regarding standards, procedures and practices.
• Ensure compliance with all regulatory agencies including FAA, OSHA, EPA, US Dept. of Labor and EEOC.
• Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct / participate in employee coaching and counseling as necessary.
• Oversee any disciplinary action resulting or potentially leading to termination in order to ensure proper documentation and consistent application of policies.
• Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.
• Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.
• Monitor impact of operational irregularities on such costs and ensure out of scope is documented and approved accordingly.
• Conduct weekly Lead / Supervisor meetings, daily briefings with GSE mechanic for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required.
• Observe and ensure full compliance of uniform and appearance guidelines and inspect facility daily including supply rooms, storage rooms, storage, break rooms and office areas.
• Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay change notices, employee evaluations, work orders, or any other local reporting medium.
• Investigate all service failures including chargeable delays, baggage / cargo / mail mishandling.
• Administer station operational plans such as deicing, FOD, safety, winter operation and baggage plans.
• Complete personnel evaluations on supervisors, administrative assistants and GSE mechanics. Liaise with all customer service, airport, USPS and our customer.
• Respond to and / or investigate concerns reported by customer's supervisory personnel.
• Perform routine visits to the various authorities to discuss issues and concerns. Attend all local airport tenant, security and safety meetings.
• Other duties as assigned

Qualifications :

Bachelor's degree or appropriate combination of education and experience

5+ years of Airline industry

5+ years of Experience managing and leading people with financial responsibility

Executive presence and understanding of a large corporate environment

Large scale project management experience

Experience managing multi-customer market

Strong strategic skills and business acumen combined with the ability to motivate teams to deliver high quality standards

Ability to establish and maintain positive, professional, internal and external work relationships with all stakeholders

Strong analytical skills

Must be a self-directed, highly motivated and proactive leader

Strong communication skills; written and verbal

Willing to rotate own schedule to be visible to all clients, team members as needed

This General Manager position is located in our Eugene, Oregon station and would require relocation.