Hourly Pay $22.65 - $23.65 per hour

Part-time and Full-Time Shifts Available !

Bilingual Preferred

Are you craving a career that’s as dynamic and diverse as you are?

Join the High-Flying World of International Airline Customer Service!

Whether you're rejoining the workforce, working towards a degree, or just looking to earn some extra cash, this could be your runway to success!

If you find joy in serving others and thrive in the fast-paced, international atmosphere of the airport, we have the perfect opportunity for you.

As an Airline Customer Service Agent, you'll enjoy :

Variety : You’ll be part of a well-oiled team that manages the whole passenger experience, from ticketing to boarding.

The clock is always ticking, and every departure is celebrated like a win!

Flexibility : We value work / life harmony. All of our part-time employees work a minimum of four days per week and one 4-5 hour shift per day.

Looking for more? There's always the opportunity to pick up extra shifts.

• Impressive Benefits : Although you'll be part-time, our benefits are full-time impressive. From fully paid medical health insurance for you and your dependents to a 401(k) with a company match, we've got you covered.
• Career Growth : We're all about nurturing talent. From this role, you can gather additional technical skills and quickly advance to a leadership position.
• Our Unbeatable Culture : We boast a vibrant company culture that is built on respect, trust, diversity, honesty, and transparency.

From regular potlucks and happy hours to our customizable employee appreciation program, we know how to celebrate our team's exceptional contributions.

Come start the adventure in a part-time service role located at San Francisco International Airport. Pay starts at $21.65 per hour.

We provide a discounted BART Clipper card or employee parking permit, uniforms, and paid training to support your success.

For over 25 years, Pacific Aviation has been the trusty sidekick to the world's finest airlines, providing top-notch ground handling services across a dozen airports nationwide.

Our secret to success? Our standout team. So, if you're ready to embark on an exciting journey with us, apply today

The Job

You will join the team working out of San Francisco International Airport and be trained to support one of our airline clients (we work with several international airlines).

You'll start with one airline but will have the opportunity to train with others in time. International flights typically use wide-body airplanes that hold 200-300 passengers who will need assistance from the time they check in until they board (on departures) and from aircraft exit to baggage pick-up (on arrivals).

Pacific Aviation is responsible for ground handling all the services performed for an airline and its passengers while the airplane is on the ground.

We specialize in passenger services, so our agents may be working in any role that interacts with passengers in the terminal.

Your Skills

You are the ideal candidate if you :

• Spread positivity : Like a trusty co-pilot, your upbeat attitude is infectious.
• Enjoy Variety : You relish the chance to interact with a kaleidoscope of people from different walks of life.

To qualify for the Airline Customer Service Agent opportunity, you will have :

• Strong communication skills verbal, written and active listening; fluency in English; a second language is an advantage
• Customer service experience is preferred but not required
• Computer literacy with fast and accurate data entry skills; attention to detail
• Calmness; ability to find solutions, even when busy and / or under stress
• Flexibility to work a variety of shifts (early morning, afternoon, evening, and / or night) including weekends and holidays
• The stamina to stand for extended periods

To meet the basic qualification for this role, you must be authorized to work in the U.S. for any employer. You must also pass a background check and drug test.

EOE / AA / M / F / Vets / Disabled

Requirements

Bilingual Preferred, Any of the following

• English / Tagalog
• English / Mandarin
• English / Cantonese
• English / Vietnamese
• English / Thai
• English / Indonesian
• English / Hindi, Gujarati
• English / Japanese

Applicants must be :

• Available to work a minimum of 4 days , per week (including weekends and holidays)
• Fluent in English and Preferred Language
• Computer literate
• Legally authorized to work in the United States of America (USA)

Benefits

Medical , Dental, Vision benefits

401k

Paid Time Off

Uniform

Parking discount

Paid Training

Referral Bonus

Cell phone plan reimbursement

Description

The work of an Account Manager includes but is not limited to managing, directing and coordinating all activities relating to cargo account operations by performing the following duties personally or through subordinates.

Establish, implement and maintain all departmental policies and procedures, to ensure all Company cargo operations are safe, efficient and in compliance with all applicable Company and governmental regulations.

Responsible for the work accomplished in the carriage of cargo process, flight / load manifest / weight & balance control process and has the authority to direct persons to accomplish that work.

Provide for the oversight and provisioning of ground handling services related to cargo operations.

• Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract / regulatory compliance and customer satisfaction in all aspects of the Company's cargo operations.
• Conduct periodic audits on all Company cargo operations.
• Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals.
• Ensure all personnel involved in Company cargo operations and / or ground handling of Company aircraft are properly trained.
• Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations.
• Maintain the Hazardous Materials Training Program for all applicable employees.
• Develop and implement policies and procedures for the safe and efficient handling of ULDs.
• Lead by example to deliver consistently great service to our customers
• Ensure compliance with all Company safety and security procedures in order to meet / exceed regulatory standards
• Maintain, monitor and report on agreed key performance indicators (KPI's)
• Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements
• Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.
• Ensure all agreed training is completed and documented
• Build and maintain relationships with stakeholders, internal and external
• Resolve issues / conflicts in a timely manner
• Ensure efficient operation of inbound and outbound flights
• Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others.
• Able to meet the Station's attendance policy.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees;

planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Effective people management and planning / organizational skills, customer focused and analytical with good judgment, able to work under pressure and a team player

Knowledge, Skill and Abilities

• Warehouse management experience preferred
• Ability to deal with conflict and resolve issues
• Intermediate computer skills with working knowledge of Microsoft Office programs.
• Excellent English verbal and written communication skills.

Must be able to handle stress in a fast-paced environment and ensure deadlines are met.

• Ability to concentrate on detail.
• Ability to lift 50-70 lbs.
• Adhere to safety practices and programs.
• Ability to multitask.
• Good communication skills

Education and Experience

• Associates degree from college or university; or three to five years related experience and / or training; or equivalent combination of education and experience.
• Valid US driver’s license.
• Successful completion of required airport badging process and pre-employment drug screen is required.

Schedule of Hours

As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhocs, etc.

Strict adherence to company attendance policies are expected and enforced.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Description

The work of an Account Manager includes but is not limited to managing, directing and coordinating all activities relating to cargo account operations by performing the following duties personally or through subordinates.

Establish, implement and maintain all departmental policies and procedures, to ensure all Company cargo operations are safe, efficient and in compliance with all applicable Company and governmental regulations.

Responsible for the work accomplished in the carriage of cargo process, flight / load manifest / weight & balance control process and has the authority to direct persons to accomplish that work.

Provide for the oversight and provisioning of ground handling services related to cargo operations.

• Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract / regulatory compliance and customer satisfaction in all aspects of the Company's cargo operations.
• Conduct periodic audits on all Company cargo operations.
• Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals.
• Ensure all personnel involved in Company cargo operations and / or ground handling of Company aircraft are properly trained.
• Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations.
• Maintain the Hazardous Materials Training Program for all applicable employees.
• Develop and implement policies and procedures for the safe and efficient handling of ULDs.
• Lead by example to deliver consistently great service to our customers
• Ensure compliance with all Company safety and security procedures in order to meet / exceed regulatory standards
• Maintain, monitor and report on agreed key performance indicators (KPI's)
• Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements
• Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.
• Ensure all agreed training is completed and documented
• Build and maintain relationships with stakeholders, internal and external
• Resolve issues / conflicts in a timely manner
• Ensure efficient operation of inbound and outbound flights
• Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others.
• Able to meet the Station's attendance policy.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees;

planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Effective people management and planning / organizational skills, customer focused and analytical with good judgment, able to work under pressure and a team player

Knowledge, Skill and Abilities

• Warehouse management experience preferred
• Ability to deal with conflict and resolve issues
• Intermediate computer skills with working knowledge of Microsoft Office programs.
• Excellent English verbal and written communication skills.

Must be able to handle stress in a fast-paced environment and ensure deadlines are met.

• Ability to concentrate on detail.
• Ability to lift 50-70 lbs.
• Adhere to safety practices and programs.
• Ability to multitask.
• Good communication skills

Education and Experience

• Associates degree from college or university; or three to five years related experience and / or training; or equivalent combination of education and experience.
• Valid US driver’s license.
• Successful completion of required airport badging process and pre-employment drug screen is required.

Schedule of Hours

As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhocs, etc.

Strict adherence to company attendance policies are expected and enforced.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE"

Hallmark Aviation is seeking an AIRLINE ACCOUNT MANAGER to provide Exceptional service

to our WORLD CLASS International Airlines at SFO airport.

The Airline Account Manager leads the airline operational and administrative processes while coordinating with the airline client / station manager to meet high quality standards.

Airline Business Manager Summary :

• Maximize airline account revenues and profitability; Control the budget for labor costs and allocation
• Ensure that airline account operates according to schedule and service level agreements
• Oversee the long-term analysis of manpower needs, groom potential leaders
• Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system
• Develop and cultivates strong customer relations / retention
• Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment
• Provide hands-on supervision of the staff and delegate workload
• Provide direct customer relations support
• Ensure cross training of staff members and monitor mandatory training
• Administer performance recognition and reward program(s)
• Carry out disciplinary action and motivational activities when needed
• Process promotion, demotion and termination paperwork
• Enforce company policies and procedures (including safety, security, and uniform & grooming standards)

Preferred Skills and Experience

o Proven LEADERSHIP abilities and ORGANIZATIONAL skills

o Familiarity with the Aviation industry (or B2B crack) : Ticketing experience, passenger service experience

o PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.)

o Excellent interpersonal, coaching and counseling skills

o Self-driven focus on Customer and Client satisfaction

o Ability to excel under pressure of meeting extreme deadlines

o Able to communicate effectively, both verbally and in writing

o Experienced in planning a roster and monitoring work schedules

o Able to solve daily problems and make quick decisions within the operation

o Able to work varied hours, and flexible to travel if needed.

Apply online today! https : / / hallmark-aviationcareers.silkroad.com /

Essential Requirements :

PREVIOUS AIRLINE EXPERIENCE

At least 18yrs old, with a High School Diploma or G.E.D.

English proficient, other languages may be required

Basic Math Skills : Adding, Subtracting, Division, and Multiplying

Computer Literate

Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs

Reading & comprehension of reference materials, instructions, policies & procedures

Basic Requirements :

Valid US work authorization

Professional demeanor and exceptional presentation

Flexible schedule & availability

Background Check, Fingerprinting required

Drug Screen required on day of hire

Required Skills

Required Experience

ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE"

Hallmark Aviation is seeking an AIRLINE ACCOUNT MANAGER to provide Exceptional service

to our WORLD CLASS International Airlines at SFO airport.

The Airline Account Manager leads the airline operational and administrative processes while coordinating with the airline client / station manager to meet high quality standards.

Airline Business Manager Summary :

• Maximize airline account revenues and profitability; Control the budget for labor costs and allocation
• Ensure that airline account operates according to schedule and service level agreements
• Oversee the long-term analysis of manpower needs, groom potential leaders
• Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system
• Develop and cultivates strong customer relations / retention
• Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment
• Provide hands-on supervision of the staff and delegate workload
• Provide direct customer relations support
• Ensure cross training of staff members and monitor mandatory training
• Administer performance recognition and reward program(s)
• Carry out disciplinary action and motivational activities when needed
• Process promotion, demotion and termination paperwork
• Enforce company policies and procedures (including safety, security, and uniform & grooming standards)

Preferred Skills and Experience

o Proven LEADERSHIP abilities and ORGANIZATIONAL skills

o Familiarity with the Aviation industry (or B2B crack) : Ticketing experience, passenger service experience

o PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.)

o Excellent interpersonal, coaching and counseling skills

o Self-driven focus on Customer and Client satisfaction

o Ability to excel under pressure of meeting extreme deadlines

o Able to communicate effectively, both verbally and in writing

o Experienced in planning a roster and monitoring work schedules

o Able to solve daily problems and make quick decisions within the operation

o Able to work varied hours, and flexible to travel if needed.

Apply online today! https : / / hallmark-aviationcareers.silkroad.com /

Essential Requirements :

PREVIOUS AIRLINE EXPERIENCE

At least 18yrs old, with a High School Diploma or G.E.D.

English proficient, other languages may be required

Basic Math Skills : Adding, Subtracting, Division, and Multiplying

Computer Literate

Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs

Reading & comprehension of reference materials, instructions, policies & procedures

Basic Requirements :

Valid US work authorization

Professional demeanor and exceptional presentation

Flexible schedule & availability

Background Check, Fingerprinting required

Drug Screen required on day of hire