Pacific Aviation Jobs (3)

Our Pacific Aviation / SAS family creates an environment where, together, we can all succeed.

Pacific Aviation (with Superior Aircraft Services) is an airport-handling provider dedicated to providing exceptional service for some of the world’s finest airlines.

By developing and growing our people, we know that our team members are the reason for our 25-year plus success record. We currently support major west coast airports and have recently expanded the Pacific Aviation service to the East Coast.

At Pacific Aviation / SAS we don’t just accept differences we celebrate them and believe that a diverse team is a strong team.

We thrive on our varied backgrounds and perspectives for the benefit of our employees, our services, and our community. All candidates for hire, promotion and performance are evaluated on the basis of merit alone.

Pacific Aviation is looking for bright, ambitious, and motivated professionals to join our team as Customer Service Agents.

Customer Services Agents guide airline customer across their entire journey at the airport. Our Customer Service Agents take pride in providing an exceptional customer experience and fostering a collaborative work environment.

Airport Journey

A customer service agent handles a full range of functions directly with passengers as they are embarking on their journey.

The two main job roles include working at the check-in counters and the gates for departures and arrivals. At the check-in counters, the customer service agent processes the incoming passengers, checks required IDs, print boarding passes, and tag their luggage.

At the boarding gates, the customer service agent makes boarding announcements to provide important flight information, scan boarding passes, and ensure all passengers have boarded the plane with required documentation.

This position requires standing and walking for the majority of the shift.

Bilingual Preferred, Any of the following

• English / French
• English / Japanese

Pay rate $20.00 per hour

Core Job Responsibilities :

• Customer Service : Provide an exceptional customer experience for passengers, guiding them through their airport journey, and resolving challenges that arise with respect and compassion.
• Teamwork : Work together as a team and foster a collaborative environment that supports all agents in successfully fulfilling their duties.
• Operational Excellence : Successfully learning and mastering the technical aspects of the job in order to successful execute all required duties.

For example, learning the check-in system, the boarding process, and following proper airport documentation.

People Excellence : Successfully learning and master the soft-skill required to successfully execute all required duties.

For example, learning how to quick build a relationship with a customer, understanding how to de-escalate frustrated passengers, and actively listening to learn the root cause of customers challenges.

Safety : Ensure the safety of passenger and team members at all times.

What we are looking for :

• A Growth Mindset : we are looking for individuals who are interested in personal and professional growth as we are committed to growing our people and advancing their careers.
• Professionalism : we are looking for individuals who demonstrate professional etiquette, behavior, and courtesy as our customers rely on us to help them with all their needs.
• Decision Making & Organization : we are looking for individuals who understand how to organize and prioritize their work to ensure the most pressing tasks get completed
• An Eye for Detail : We are looking for individuals who have an eye for detail as there are many documents that need to be submitted to the airport, the airline, and the airplane to successfully depart a flight.

Requirements

Applicants must be :

• Available to work weekdays, weekends and holidays
• Available to attend 5 days of computer training
• Fluent in English and Preferred Language
• Computer literate
• Legally authorized to work in the United States of America (USA)

Benefits

Part Time - Approx. 30 hours / week

Medical , Dental, Vision benefits

401k

Paid Time Off

Uniform

Parking discount

Paid Training

Referral Bonus

Cell phone plan reimbursement

Hourly Pay $22.65 - $23.65 per hour

Part-time and Full-Time Shifts Available !

Bilingual Preferred

Are you craving a career that’s as dynamic and diverse as you are?

Join the High-Flying World of International Airline Customer Service!

Whether you're rejoining the workforce, working towards a degree, or just looking to earn some extra cash, this could be your runway to success!

If you find joy in serving others and thrive in the fast-paced, international atmosphere of the airport, we have the perfect opportunity for you.

As an Airline Customer Service Agent, you'll enjoy :

Variety : You’ll be part of a well-oiled team that manages the whole passenger experience, from ticketing to boarding.

The clock is always ticking, and every departure is celebrated like a win!

Flexibility : We value work / life harmony. All of our part-time employees work a minimum of four days per week and one 4-5 hour shift per day.

Looking for more? There's always the opportunity to pick up extra shifts.

• Impressive Benefits : Although you'll be part-time, our benefits are full-time impressive. From fully paid medical health insurance for you and your dependents to a 401(k) with a company match, we've got you covered.
• Career Growth : We're all about nurturing talent. From this role, you can gather additional technical skills and quickly advance to a leadership position.
• Our Unbeatable Culture : We boast a vibrant company culture that is built on respect, trust, diversity, honesty, and transparency.

From regular potlucks and happy hours to our customizable employee appreciation program, we know how to celebrate our team's exceptional contributions.

Come start the adventure in a part-time service role located at San Francisco International Airport. Pay starts at $21.65 per hour.

We provide a discounted BART Clipper card or employee parking permit, uniforms, and paid training to support your success.

For over 25 years, Pacific Aviation has been the trusty sidekick to the world's finest airlines, providing top-notch ground handling services across a dozen airports nationwide.

Our secret to success? Our standout team. So, if you're ready to embark on an exciting journey with us, apply today

The Job

You will join the team working out of San Francisco International Airport and be trained to support one of our airline clients (we work with several international airlines).

You'll start with one airline but will have the opportunity to train with others in time. International flights typically use wide-body airplanes that hold 200-300 passengers who will need assistance from the time they check in until they board (on departures) and from aircraft exit to baggage pick-up (on arrivals).

Pacific Aviation is responsible for ground handling all the services performed for an airline and its passengers while the airplane is on the ground.

We specialize in passenger services, so our agents may be working in any role that interacts with passengers in the terminal.

Your Skills

You are the ideal candidate if you :

• Spread positivity : Like a trusty co-pilot, your upbeat attitude is infectious.
• Enjoy Variety : You relish the chance to interact with a kaleidoscope of people from different walks of life.

To qualify for the Airline Customer Service Agent opportunity, you will have :

• Strong communication skills verbal, written and active listening; fluency in English; a second language is an advantage
• Customer service experience is preferred but not required
• Computer literacy with fast and accurate data entry skills; attention to detail
• Calmness; ability to find solutions, even when busy and / or under stress
• Flexibility to work a variety of shifts (early morning, afternoon, evening, and / or night) including weekends and holidays
• The stamina to stand for extended periods

To meet the basic qualification for this role, you must be authorized to work in the U.S. for any employer. You must also pass a background check and drug test.

EOE / AA / M / F / Vets / Disabled

Requirements

Bilingual Preferred, Any of the following

• English / Tagalog
• English / Mandarin
• English / Cantonese
• English / Vietnamese
• English / Thai
• English / Indonesian
• English / Hindi, Gujarati
• English / Japanese

Applicants must be :

• Available to work a minimum of 4 days , per week (including weekends and holidays)
• Fluent in English and Preferred Language
• Computer literate
• Legally authorized to work in the United States of America (USA)

Benefits

Medical , Dental, Vision benefits

401k

Paid Time Off

Uniform

Parking discount

Paid Training

Referral Bonus

Cell phone plan reimbursement

Our Pacific Aviation family creates an environment where together, we can all succeed.

Pacific Aviation provide airport passenger-handling services to the world’s finest airlines. Our team members are the reason for our 25-years of success.

Although we began on the west coast, we currently support over 10 airports across the country.

The ideal candidate for our Account Manager at Honolulu International Airport is a bright, ambitious, and motivated professional.

If you love delighting customers in the travel industry and have a passion for front-line leadership, apply today!

Requirements

• 2+ years experience of Leadership position with a focus on customer / client relations
• 1+ years Aviation / Ground Handling experience
• Experience with development and expansion of new station / location
• Ability to pass background check and hold Airport ID with CBP access approval (Customs Seal)
• Ability to work Early Morning- Midday shifts

What you bring :

• Exceptional leadership skills including commitment to developing team members
• Self Motivated and ability to succeed with little guidance
• Ability to analyze and proactively resolve problems
• Ability to build and maintain strong relationships with the Customer Airlines
• Excellent communication and presentation skills
• Strong business acumen and integrity
• Ability to work well under tight deadlines and manage multiple tasks

What you will do :

• Manage Pacific Aviation's flagship account at Honolulu International Airport and plan for growth
• Coordinate with all Pacific Aviation Departments to ensure internal and external needs are satisfied
• Effectively oversee budget and operate within the contracted labor hours
• Ensure compliance with established company, airlines and airport policies, procedures and standards
• Oversee the Safety & Security policies, programs and procedures

Benefits

• $65k Base
• 401k w / employer match
• Paid Time Off
• 100% employer subsidized healthcare (Medical, Dental, Vision)
• Paid Training
• Pathway for promotion

Pacific Aviation is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

During the application and onboarding process, you may be asked to share your personal characteristics and data with us.

This helps us understand our applicant pool in order to make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.