Virtual Care Coordinator
Job Description
Summary : As an integral part of a team, the Virtual Care Coordinator is responsible for supporting virtual patient care activities and promoting patient focused care within the .
This role is responsible for performing various remote monitoring duties involving, but not limited to, patient monitoring for safety and clinical needs, providing support and assistance with hospital based telemedicine services, and monitoring of hospital environmental status.
The Virtual Care Coordinator will collaborate on implementing planned telehealth and remote patient monitoring programs, collaborate with leadership to coordinate training, and participate in development and execution of telehealth best practices.
Role requires clear communication and collaboration with clinical team, patients, Digital Technology Partners, engineering, telehealth platform vendors as well as other associated managerial duties.
Shares accountability for clinical quality and safety outcomes.
Essential Duties and Responsibilities
1. Performs quality assurance and peer reviews, evaluates telehealth and virtual patient observation program in collaboration with leadership, and makes recommendations for improvement.
2. Responsible for meeting with senior leadership on regular cadence (minimum monthly) to discuss Virtual Hospital Program quality metrics, provide feedback and solutions on program workflow expansion.
3. Collaborates and lead case reviews with hospital partners and implements solutions and monitor outcomes.
4. Triages and assigns cases for virtual monitoring / observation.
5. Collaborates with leadership on telehealth policy and workflow development and implementation.
6. Runs and maintains operational database including relevant telehealth and remote monitoring program performance, response times, and quality metrics.
7. Identifies concerning trends and participates in the development and implementation of corrective action plans.
8. Works with staff to efficiently utilize telehealth platforms and technology to carry out goals and objectives of the .
9. Successful completion of Virtual Care Coordinator orientation.
10. Provides training on telehealth and remote monitoring workflows, platform application, and documentation requirements to new staff.
11. Serves as a liaison between physicians, clinical staff, Digital Technology Partners, and vendors on all telehealth and remote monitoring application platform software or workflow issues.
Education Requirement :
Experience Requirements
Minimum three years of direct patient care experience including experience with the following :
1. Experience creating policies that impact Telehealth.
2. Experience with Quality, Outcomes and Data Collection.
3. Proven ability to analyze key legislative, regulatory and organizational policies that impact the use of telehealth.
4. Proven ability to identify data elements to collect to support quality improvement / quality assurance.
5. Developed efficient clinical telehealth workflows.
6. Experience drafting organizational protocols to support telehealth.
7. Experience developing strategies that support effective telehealth program development.
8. Proven ability to identify strategies for measuring and communicating program successes and lessons learned.
9. Experience identifying changes in patient's clinical status and behavior that require escalation to clinical team.
10. Experience identifying patient behaviors that place patient at safety risk.
11. Past success with collaborating with interdisciplinary team.
12. Experience with telehealth or remote monitoring technology.
13. Experience with electronic medical records.
14. Experience with telehealth technologies and appropriate uses for them.
15. Past success with identifying benefits and barriers to implementing telehealth.
16. Experience communicating telehealth concepts to organizational members as well as to health care consumers.
17. Proven ability to identify elements of a successful telehealth encounter and quality telepresence.
18. Ability to consider language, culture and disability in using telehealth technologies.
Education, Licensing and Certification Requirements (if applicable)
Associate or Bachelor's degree in health related field, preferred
Knowledge, Skills, Abilities :
12. Facilitates camera utilization by analyzing virtual patient care utilization reports, monitoring real time data, and assess eligibility for virtual care.
Coordinates transition with hospital care team patient criteria reports.
13. Navigates multiple technology platforms and work with healthcare providers to ensure quality care and best outcomes.
14. Provides "White Glove Service by providing physicians and clinical staff with real-time support to troubleshoot issues related to telehealth and remote monitoring platforms and equipment.
15. Provides continuous observation and surveillance of assigned patients to observe for changes in clinical status or behavior, ensure safety, and prevention of falls and injury as directed by the patient's registered nurse.
16. Performs clinical early warning sign monitoring such as but not limited to vital signs, central line days, and foley catheter days.
17. Interpersonal skills to effectively communicate and collaborate with patients, visitors, and other members of the clinical team.
18. Immediately reports any variations or concerns in patient's clinical status and / or behavior to the registered nurse and / or physician.
19. Documents patient's behavior and redirection interventions, and escalation to patient's clinical team for immediate response to high risk patient behavior / clinical needs. On paper.
20. Suggest to registered nurse and nursing supervisor if patient can be discharged from remote patient monitoring based on observed patient behavior.
21. Monitors Epic telehealth consult orders, scheduled consults, and scheduled follow up telehealth visits.
22. Ensures that telehealth sessions begin as scheduled and are completed utilizing telehealth platform without issues.
23. Greets patient, family, and visitors, and introduces self and role.
24. Promptly answers calls from clinical teams.
25. Uses approved methods of communication with clinical team.
26. Assists in interpreting through approved methods, as needed.
27. Ensures that patient's privacy is protected by adhering to MSHS information security policies and procedures and HIPAA guidelines.
28. Escalates and reports patient safety concerns to registered nurse and / or nursing supervisor, and Clinical Command Center Virtual Hospital Services leadership
29. Escalates issues with telehealth and remote monitoring equipment.
30. Maintains accurate records of interventions and safety events.
31. Ability to set priorities, problem solve, use proper judgment in difficult situations and be flexible.
32. Sufficient oral and writing skills in the English language in order to communicate effectively.
33. Submits utilization and assignment report every shift to supervisor and site nursing leadership.
34. Attends staff meetings, regularly checks work email to stay up to date on new initiatives, and participates in team briefs.
35. Maintains attendance / punctuality records in accordance to department procedure and / or policy.
36. Maintain a safe, clean and functional environment, including removing trash and bringing physical plant and equipment problems to the attention to the managers.
Benefits offered to our workers include the following :
- Medical Insurance
- Vision & Dental insurance
- Life Insurance
- 401K
- Commuter Benefits
- Employee Discounts & Rewards
- Payroll Payment Options
Equiliem ( ) believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.
Across the U.S., leading companies in healthcare, government, light industrial manufacturing, professional services, and energy rely on us for their workforce solutions.
Our recruiting and HR services include contract and direct hire staffing, Payrolling / EOR, and Independent Contractor Compliance.
For over 50 years, we've helped shape our industry. Today, we continue to research, ask questions, and constantly enhance the candidate journey and client experience.
Browse *Upload from Google DriveUpload from DropboxUpload from your device
Browse *Upload from Google DriveUpload from DropboxUpload from your device *
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Application for job , Virtual Care CoordinatorApplication for job , Virtual Care Coordinator
Related Jobs
Virtual Care Coordinator
Job Description
Summary : As an integral part of a team, the Virtual Care Coordinator is responsible for supporting virtual patient care activities and promoting patient focused care within the .
This role is responsible for performing various remote monitoring duties involving, but not limited to, patient monitoring for safety and clinical needs, providing support and assistance with hospital based telemedicine services, and monitoring of hospital environmental status.
The Virtual Care Coordinator will collaborate on implementing planned telehealth and remote patient monitoring programs, collaborate with leadership to coordinate training, and participate in development and execution of telehealth best practices.
Role requires clear communication and collaboration with clinical team, patients, Digital Technology Partners, engineering, telehealth platform vendors as well as other associated managerial duties.
Shares accountability for clinical quality and safety outcomes.
Essential Duties and Responsibilities
1. Performs quality assurance and peer reviews, evaluates telehealth and virtual patient observation program in collaboration with leadership, and makes recommendations for improvement.
2. Responsible for meeting with senior leadership on regular cadence (minimum monthly) to discuss Virtual Hospital Program quality metrics, provide feedback and solutions on program workflow expansion.
3. Collaborates and lead case reviews with hospital partners and implements solutions and monitor outcomes.
4. Triages and assigns cases for virtual monitoring / observation.
5. Collaborates with leadership on telehealth policy and workflow development and implementation.
6. Runs and maintains operational database including relevant telehealth and remote monitoring program performance, response times, and quality metrics.
7. Identifies concerning trends and participates in the development and implementation of corrective action plans.
8. Works with staff to efficiently utilize telehealth platforms and technology to carry out goals and objectives of the .
9. Successful completion of Virtual Care Coordinator orientation.
10. Provides training on telehealth and remote monitoring workflows, platform application, and documentation requirements to new staff.
11. Serves as a liaison between physicians, clinical staff, Digital Technology Partners, and vendors on all telehealth and remote monitoring application platform software or workflow issues.
Education Requirement :
Experience Requirements
Minimum three years of direct patient care experience including experience with the following :
1. Experience creating policies that impact Telehealth.
2. Experience with Quality, Outcomes and Data Collection.
3. Proven ability to analyze key legislative, regulatory and organizational policies that impact the use of telehealth.
4. Proven ability to identify data elements to collect to support quality improvement / quality assurance.
5. Developed efficient clinical telehealth workflows.
6. Experience drafting organizational protocols to support telehealth.
7. Experience developing strategies that support effective telehealth program development.
8. Proven ability to identify strategies for measuring and communicating program successes and lessons learned.
9. Experience identifying changes in patient's clinical status and behavior that require escalation to clinical team.
10. Experience identifying patient behaviors that place patient at safety risk.
11. Past success with collaborating with interdisciplinary team.
12. Experience with telehealth or remote monitoring technology.
13. Experience with electronic medical records.
14. Experience with telehealth technologies and appropriate uses for them.
15. Past success with identifying benefits and barriers to implementing telehealth.
16. Experience communicating telehealth concepts to organizational members as well as to health care consumers.
17. Proven ability to identify elements of a successful telehealth encounter and quality telepresence.
18. Ability to consider language, culture and disability in using telehealth technologies.
Education, Licensing and Certification Requirements (if applicable)
Associate or Bachelor's degree in health related field, preferred
Knowledge, Skills, Abilities :
12. Facilitates camera utilization by analyzing virtual patient care utilization reports, monitoring real time data, and assess eligibility for virtual care.
Coordinates transition with hospital care team patient criteria reports.
13. Navigates multiple technology platforms and work with healthcare providers to ensure quality care and best outcomes.
14. Provides "White Glove Service by providing physicians and clinical staff with real-time support to troubleshoot issues related to telehealth and remote monitoring platforms and equipment.
15. Provides continuous observation and surveillance of assigned patients to observe for changes in clinical status or behavior, ensure safety, and prevention of falls and injury as directed by the patient's registered nurse.
16. Performs clinical early warning sign monitoring such as but not limited to vital signs, central line days, and foley catheter days.
17. Interpersonal skills to effectively communicate and collaborate with patients, visitors, and other members of the clinical team.
18. Immediately reports any variations or concerns in patient's clinical status and / or behavior to the registered nurse and / or physician.
19. Documents patient's behavior and redirection interventions, and escalation to patient's clinical team for immediate response to high risk patient behavior / clinical needs. On paper.
20. Suggest to registered nurse and nursing supervisor if patient can be discharged from remote patient monitoring based on observed patient behavior.
21. Monitors Epic telehealth consult orders, scheduled consults, and scheduled follow up telehealth visits.
22. Ensures that telehealth sessions begin as scheduled and are completed utilizing telehealth platform without issues.
23. Greets patient, family, and visitors, and introduces self and role.
24. Promptly answers calls from clinical teams.
25. Uses approved methods of communication with clinical team.
26. Assists in interpreting through approved methods, as needed.
27. Ensures that patient's privacy is protected by adhering to MSHS information security policies and procedures and HIPAA guidelines.
28. Escalates and reports patient safety concerns to registered nurse and / or nursing supervisor, and Clinical Command Center Virtual Hospital Services leadership
29. Escalates issues with telehealth and remote monitoring equipment.
30. Maintains accurate records of interventions and safety events.
31. Ability to set priorities, problem solve, use proper judgment in difficult situations and be flexible.
32. Sufficient oral and writing skills in the English language in order to communicate effectively.
33. Submits utilization and assignment report every shift to supervisor and site nursing leadership.
34. Attends staff meetings, regularly checks work email to stay up to date on new initiatives, and participates in team briefs.
35. Maintains attendance / punctuality records in accordance to department procedure and / or policy.
36. Maintain a safe, clean and functional environment, including removing trash and bringing physical plant and equipment problems to the attention to the managers.
Benefits offered to our workers include the following :
- Medical Insurance
- Vision & Dental insurance
- Life Insurance
- 401K
- Commuter Benefits
- Employee Discounts & Rewards
- Payroll Payment Options
Equiliem ( ) believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.
Across the U.S., leading companies in healthcare, government, light industrial manufacturing, professional services, and energy rely on us for their workforce solutions.
Our recruiting and HR services include contract and direct hire staffing, Payrolling / EOR, and Independent Contractor Compliance.
For over 50 years, we've helped shape our industry. Today, we continue to research, ask questions, and constantly enhance the candidate journey and client experience.
Browse *Upload from Google DriveUpload from DropboxUpload from your device
Browse *Upload from Google DriveUpload from DropboxUpload from your device *
Data Processing Agreement
Data Processing Agreement
Application for job , Virtual Care CoordinatorApplication for job , Virtual Care Coordinator
Virtual Assistant
We invite you to come join the RadNet Radiology team as Technologist Aide.
This position serves as a technical aide and provides assistance to technologists with procedures and patient flow. As a Technologist Aide you will have the opportunity to :
- Greet, register, and verify all patient information. Assist team members by notifying patient arrival. Communicate delays in appointments in a timely fashion and offers rescheduling for timely and effective care of patients;
- Obtain proper insurance / authorizations and patient information, collects signatures and ensures accuracy and completion of necessary documentation.
- Collects and logs all co-pays and fees.
- Answers / transfers incoming phone calls.
- Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary.
- Enters accurate information in the system.
- Pre-register, submit reports and document clinical data as needed for appointment, and requests films as needed.
- Give patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed.
We offer career advancement opportunities & benefits including : medical / dental / vision coverage, paid time off, paid holidays, a pre-tax 401k plan, a pre-tax flexible spending plan, education reimbursement, free life insurance, inter-company transfer opportunities, hands-on training, and a host of other perks! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.
Become a valued member of our growing company by submitting your resume.
We're looking for dependable and professional candidates for medical administrative assistant jobs at RadNet. Applicants must have a High School Diploma, at least 1 year of previous medical office experience, intermediate computer skills, the ability to multi-task, and excellent communication and patient care skills! Medical terminology knowledge and recent medical / radiology office work experience is preferred.
Pay range : $17.55 - $20.70
Advantages of a RadNet Career infobox-arrow Hands-on cross-training Advancement opportunities Full-time, part-time and per-diem schedules 401(k) with company match Comprehensive medical, dental and vision Flexible spending plan Team-focused environment Leadership Training Program More than 350 locations nationwide Education reimbursement Complimentary imaging procedures Wellness incentives SEARCH ALL JOBS AND APPLY NOW Transparency in Coverage - Machine Readable FilesThe information available through the below link is provided in good faith to comply with the Machine-Readable Files (MRF) provision of the Transparency in Coverage Final Rule (TCFR).
These files are extensive collections of data to be ingested and read by machines and are not intended for consumer / member use.
Access Files To learn more about the TCFR and the MRF provision, refer to this Centers for Medicare & Medicaid Services page cms.gov .
Virtual Desktop Engineer
ROLE TITLE Virtual Desktop Engineer
- Hybrid Schedule / Partial Remote : Candidate must be willing to work in the office three days per week (Tuesday, Wednesday, Thursday) in one of the following locations : Alpharetta, GA;
- Boston, MA; Charlotte, ; Chicago, IL; Colorado Springs, CO; Conshohocken, PA; Dallas, TX; Florham Park, NJ; Jacksonville, IL;
Lenexa, KS; Lubbock, TX; Mt Juliet, TN; New Hyde Park, NY; New York, NY; Purchase, NY; Topeka, KS
ROLE SUMMARY
This position will be responsible for engineering the move from Citrix Virtual Desktops to Azure Virtual Desktops across a global footprint.
The candidate will assist the lead engineer in project objective to complete the transition. Working closely with security and application teams, the individual will engineer the move, create the necessary supporting documentation / runbooks and sunset current Citrix environment.
ROLE RESPONSIBILITIES
- Serves as engineer for the migration from Citrix to Windows Virtual Desktop, following Sompo International architecture, technical and security standards
- Provide technical support for nay complex issues within Citrix Environment.
- Ensures that End User Computing engineering and support documentation is created and approved
- Provides hyper-care and performance tuning support during the project
- Works within established configuration and change management policies to ensure awareness, approval and success of changes made to the infrastructure
- Engineer and support multiple Windows desktop images
- Package, test and deploy new applications as needed
- Maintain and expand existing Knowledge Base
- Manage Azure Virtual Desktop (AVD) environment including Creating Images, deploy VMs, monitor VM performance
- Develop automated solutions for deploying software packages, application patches / updates and workstation images
- Engineer and support multiple Windows desktop images
- Manage the entire lifecycle of our global standard desktop and laptop models
- Maintain desktop images and modify SCCM task sequences as needed
- Create new and maintain existing support documents to Maintain high standards in quality in the delivery of End User Computing services
- Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development process adherence and performance
- Provide last tier support for operations and support teams, including root cause analysis and preventative analysis
TECHNICAL QUALIFICATIONS
- Minimum of 5 years hands on experience working with Azure Virtual Desktops
- Working knowledge on XenApp, XenDesktop, VMWare Hypervisor, Microsoft Azure, Citrix UPM, FsLogix, GPO, Active Directory and PowerShell
- Knowledge on Citrix NetScaler
- Experience developing and testing software packages using Install shield or equivalent
- Skills managing a VDI environment (Azure Virtual Desktop preferred)
- Experience in Virtual Application Packaging (Azure MSIX, AppAttach or Azure Remote Apps)
- Experience in software development life cycle methodologies and current technology
- Performed migration to Microsoft Azure Virtual Desktop (Citrix, VMware)
- Expert with SCCM administration, Patch Management, Imaging, Scripting, MSI, Packaging & Automation
- Expert with administering and deploying software using SCCM in a global environment, developing and maintaining workstation images using SCCM
- Expert in patch management including bios and firmware updates, service pack upgrades, and application-based updates
- Scripting Experience a plus (batch, SQL, PowerShell, vbscript)
- industry best practices to manage Windows-based projects
- Strong problem solving and root cause analysis skills
- Working knowledge of the ITIL framework
EDUCATION REQUIREMENTS
- B.S. in Computer Science or Engineering
- 5 years’ Experience in System Engineer
Virtual Assistant
We are looking for a Virtual Assistant to provide administrative support to our team while working remotely. As a Virtual Assistant, you will perform various administrative tasks, including answering emails, scheduling meetings and making travel arrangements.
For this role, a strong Internet connection is required, along with experience using communication tools like Skype. Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum supervision.
For further information regarding the job position and to gain a better understanding, we encourage you to visit our official website at https : / / theswedishtimes.
se / Responsibilities Respond to emails and phone calls Schedule meetings Book travel and accommodations Manage a contact list Prepare customer spreadsheets and keep online records Organize managers’ calendars Perform market research Create presentations, as assigned Address employees administrative queries Provide customer service as first point of contact Requirements Proven experience as a Virtual Assistant or relevant role Familiarity with current technologies, like desktop sharing, cloud services and VoIP Experience with word-processing software and spreadsheets (e.
g. MS Office) Knowledge of online calendars and scheduling (e.g. Google Calendar) Excellent phone, email and instant messaging communication skills Excellent time management skills Solid organizational skills High school diploma;
additional qualifications as an Administrator or Executive Assistant are a plus
Virtual Administrative/Assistant
We are looking for an organized and professional virtual assistant to handle all communications with the company from a remote position.
The virtual assistant's responsibilities will also include managing corporate schedules, making travel plans and issuing invoices, provide administrative support to companies remotely by answering phone calls, responding to emails, and managing schedules.
To be successful as a virtual assistant you must have a suitable internet connection and excellent verbal and written communication skills
Responsibilities :
- Answer phone calls and respond to emails.
- Schedule meetings with clients.
- Manage travel plans for employees.
- Issue invoices to clients.
- Update the company website and social media accounts.
Requirements :
- A high school qualification or equivalent.
- Prior experience as an administrative assistant.
- Excellent verbal and written communication skills.
- Fully computer literate with proficiency in Microsoft Office.
- Highly organized.