MUST LIVE WITHIN 20 MILES OF FORT MYERS, FL
POSITION SCHEDULE: MONDAY - THURSDAY; 7AM START TIME; 10 HOUR SHIFTS

Position Purpose:

The position of Maintenance Service Professional provides commercial and industrial minor equipment repair and preventive maintenance services in big box retailers and other facilities.   In some markets, the role also includes but is not limited to general facilities' maintenance and the removal of refrigerant for recycling.

Representative equipment may include, but is not limited to, paint shakers devices, blind cutting machines, mobility carts, power stocker lifts, dock plates, pipe threader, ladders, wood saws, tile saws, wire and carpet carousels, compactors, bailers, densifier maintenance, pre-crusher and light general light construction repairs such as general carpentry, painting, light electrical, plumbing, shopping and lumber carts, pipe threaders, carpet cutters and power stock loaders. 

The technician generally conducts maintenance and minor repairs in various locations within a reasonable radius of their home and drives a company vehicle.

Key Responsibilities:

• 30% - Administrative & Communication - Utilize company technology platform to document all work performed on equipment, including labor and parts. Accurately maintain, report and store parts inventory. Files expense reports. Complete and organize tech stock replenishment into company vehicle. Proactively communicate with business partners and leaders regarding customer needs, parts and servicing of equipment to provide excellent customer service. Effectively communicate with customers regarding service requested and provided. Complete all required training.

• 10% - Compliance and Safety - Perform all work and assignments in accordance with proper safety practices. Adhere to all THD and Safety rules and regulations. Use sound judgment to address and eliminate safety related issues. Comply with company safety, driving and vehicle standards. Complete pre and post vehicle inspections.

• 60% - Preventive Maintenance & Light Repairs - Complete light industrial equipment repairs and preventive maintenance on equipment found in big box retailers. Respond to on-site preventative maintenance service calls. Conduct day to day maintenance and repairs independently while adhering to required safety standards. Conduct preventive maintenance, light repairs, light electrical and general carpentry. Perform general preventive maintenance tasks including but limited to inspections / greasing / operation checks / etc. and replacement of minor parts such as wheels / ladder / safety locks / etc. Troubleshoot and problem solve minor equipment issues. Travel between store location as needed. Some travel may require an overnight stay. Perform other responsibilities and duties as required.  

Direct Manager/Direct Reports:

• This position reports to the Region Equipment Services Mgr

• This position has no direct reports

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

• Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

• Employee occasionally climb equipment and work at heights up to 20 feet.

• Ability to lift or handle materials or equipment up to 80lbs.

• Working conditions are indoors and outdoors including exposure to extreme temperatures, working around fumes, oils and chemicals. Exposure to loud noises, tools and equipment. Periods of prolonged standing or walking. 

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Must be 18 years of age or older.

• Must be legally permitted to work in the United States.

• Basic Mechanical aptitude/ability.

• Excellent written and verbal communication skills.

• Excellent customer service skills.

• Medium proficiency required in the use of electronic technology - Tablets / Smart Phone / Laptop.

• Must have Valid driver's license for the state in which you live and work. Good driving record - ability to pass the MVR review.

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite

• Excellent written and verbal communication skills

• 2 years relevant work experience such as but limited to general building maintenance.

• Basic electrical experience.

• Ability to read and understand schematics and parts list.

• EPA 608 Certified is a plus.

Minimum Education:

• Minimal or no educational requirement for this job.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience:

• 1

Preferred Years of Work Experience:

• 2

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• No previous leadership experience

Certifications:

• None

Competencies:

• Action Oriented

• Decision Quality

• Manages Ambiguity

• Nimble Learning

• Collaborates

• Builds Networks

• Communicates Effectively

• Customer Focus

• Resourcefulness

The Mobile Service Technician (MST) is responsible for maintenance and repairs on light construction equipment (skid steers, chippers, trenchers, mini-excavators, etc.) at The Home Depot stores or customer job sites in the vicinity. The MST makes routine visits to each store to inspect all equipment, document the status of each unit, perform all required preventive maintenance, and complete work orders for maintenance and repairs. This position reports directly to the next-level manager for their region.

• 10% Communication - Trains Home Depot store associates and customers in the proper operation of the equipment and large equipment operating procedures. Adhere to all safety requirements particular to equipment including Federal Motor Carrier Safety Regulations
• 40% Compliance: Safety & Department of Transportation - Maintain Mobile Elevated Work Platform (MEWP) certifications. Maintains accurate parts inventory in vehicle or shop location. Maintains accurate fleet inventory and transfers equipment between locations. Maintains vehicle compliance to company, federal and drivers standards of performance Deploys new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on the operation of the equipment.
• 50% Maintenance - Responsible for maintaining a fleet of rental equipment at a set of store locations or customer job sites, with a particular emphasis on preventive maintenance.
• Receives direction from in their region in planning and aligning short-term and long-term goals.
• Makes routine store visits to perform inspections and preventive maintenance on all units at each store
• Inspects equipment for rental readiness, safe operation, and store appearance standards.
• Perform minor repairs on equipment.
• Respond to service calls and orders parts needed for equipment maintenance and repairs.
• Utilizes company technology platform to document all work performed on equipment, including labor and parts.
• Assists with equipment deliveries and pick-ups as required.
• Performs other tasks assigned by the leader.

• This Position typically reports to Regional Field Operations Manager
• This Position has 0 Direct Reports

• Typically requires overnight travel less than 10% of the time.

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

• Must be twenty-one years of age or older.
• Must be legally permitted to work in the United States.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must meet DOT medical certification requirements. Working conditions include significant physical demands such as lifting from the waist, lifting from the shoulder, prolonged standing, bending, kneeling, crawling underneath equipment, climbing on top of equipment, and reaching and stretching. The environment will require repetitive hand, wrist, and arm movements. Occasionally, employees will be required to work at heights.

• Working knowledge of Microsoft Office Suite
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• One or more years of experience servicing construction equipment (preventative maintenance, troubleshooting, minor mechanical repairs)
• Light construction equipment maintenance knowledge and/or skills including small engines and hydraulics
• Ability to read and understand technical repair and parts manuals for equipment, including mechanical, hydraulic, electrical, and other components.
• Experience, ability, and desire to provide superior customer service
• Valid driver's license
• Familiarity with inventory management
• Working knowledge of handheld technology (smartphone, laptop, tablet)
• Ability to work effectively with different personality types and all levels of associates
• Ability to work independently
• Ability to operate in extreme outdoor working conditions
• Ability to adapt to unforeseen circumstances, including weather, traffic, and others
• Strong work ethic

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• 1

• Action Oriented
• Being Resilient
• Values Differences
• Communicates Effectively
• Customer Focus
• Manages Conflict
• Resourcefulness