Supervisor, Guest Services – Social Media
Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week.
Some remote opportunities are available within specific departments. There are also roles that require being on-site full time.
You’ll learn more about this during the application process.
JOB SUMMARY : Oversees the Guest Services Social Media team, managing the day to day operation. A Supervisor will be responsible for leading the team to engage on behalf of the brand answering guest questions and addressing concerns on all social media platforms.
MAJOR RESPONSIBILITIES :
Supervise Digital Guest Communications Coordinators’ correspondence with Guests through digital platforms including but not limited to : Facebook, Twitter, TripAdvisor, Google Reviews and Yelp.
Responsible for overseeing Universal Orlando Annual Passholder facebook page, ensuring conversations remains on brand and encourage engagement and group growth.
Ensure Coordinators effectively addressing and resolving Guest concerns as well as properly documenting Guest feedback that is provided to departments throughout Universal Orlando Resort.
Works with other management teams to resolve issues in real time and supports other departments with guest services issues.
- Analyzes Guest questions, concerns and feedback trends discovered through digital interactions with Guests. Creates reports and presentations based off this information.
- Responsible for the development of Digital Guest Communications Coordinators, including training, coaching and mentoring.
Institutes quality management processes to continually improve the coordinator correspondence with our guests. Additional responsibilities include : team member schedules, time and attendance reconciliation and weekly labor summaries.
Partners with Marketing, Public Relations, Human Resources, Legal, etc. regarding brand voice, talking points and brand reputation.
Communicates escalated messages received through platforms to appropriate teams.
Disseminates new information, procedures and programs. Ensures information is provided to team in a timely manner allowing Team Members to be subject knowledge experts for Universal Orlando Resort.
Provides communication of accurate information with regards to ADA compliance.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
SCOPE : This individual is responsible for overseeing Guest correspondence through Social Media channels. This individual will manage Labor budgets and some non-labor budgets.
EDUCATION :
Bachelor’s degree is required Preferred degree in Communications, Marketing, English or Journalism
EXPERIENCE :
- 1-3 years in Guest Services or hospitality experience;
- previous writing experience required;
- previous experience in Social Media preferred;
- or equivalent combination of education and experience.
ADDITIONAL INFORMATION :
- Excellent verbal and written communication skills
- Knowledge of Social Media platforms including : Facebook, Twitter, Google, Tripadvisor and Yelp
- Strong organizational skills and problem solving skills
- Ability to balance multiple tasks at any given time
- Experience with Sprinklr social media platform a plus
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and / or method without a valid written Statement of Work in place for this position from Universal Orlando HR / Recruitment will be deemed the sole property of Universal Orlando.
No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2023 Universal Studios.
All rights reserved. EOE
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Supervisor, Guest Services – Social Media
Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week.
Some remote opportunities are available within specific departments. There are also roles that require being on-site full time.
You’ll learn more about this during the application process.
JOB SUMMARY : Oversees the Guest Services Social Media team, managing the day to day operation. A Supervisor will be responsible for leading the team to engage on behalf of the brand answering guest questions and addressing concerns on all social media platforms.
MAJOR RESPONSIBILITIES :
Supervise Digital Guest Communications Coordinators’ correspondence with Guests through digital platforms including but not limited to : Facebook, Twitter, TripAdvisor, Google Reviews and Yelp.
Responsible for overseeing Universal Orlando Annual Passholder facebook page, ensuring conversations remains on brand and encourage engagement and group growth.
Ensure Coordinators effectively addressing and resolving Guest concerns as well as properly documenting Guest feedback that is provided to departments throughout Universal Orlando Resort.
Works with other management teams to resolve issues in real time and supports other departments with guest services issues.
- Analyzes Guest questions, concerns and feedback trends discovered through digital interactions with Guests. Creates reports and presentations based off this information.
- Responsible for the development of Digital Guest Communications Coordinators, including training, coaching and mentoring.
Institutes quality management processes to continually improve the coordinator correspondence with our guests. Additional responsibilities include : team member schedules, time and attendance reconciliation and weekly labor summaries.
Partners with Marketing, Public Relations, Human Resources, Legal, etc. regarding brand voice, talking points and brand reputation.
Communicates escalated messages received through platforms to appropriate teams.
Disseminates new information, procedures and programs. Ensures information is provided to team in a timely manner allowing Team Members to be subject knowledge experts for Universal Orlando Resort.
Provides communication of accurate information with regards to ADA compliance.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
SCOPE : This individual is responsible for overseeing Guest correspondence through Social Media channels. This individual will manage Labor budgets and some non-labor budgets.
EDUCATION :
Bachelor’s degree is required Preferred degree in Communications, Marketing, English or Journalism
EXPERIENCE :
- 1-3 years in Guest Services or hospitality experience;
- previous writing experience required;
- previous experience in Social Media preferred;
- or equivalent combination of education and experience.
ADDITIONAL INFORMATION :
- Excellent verbal and written communication skills
- Knowledge of Social Media platforms including : Facebook, Twitter, Google, Tripadvisor and Yelp
- Strong organizational skills and problem solving skills
- Ability to balance multiple tasks at any given time
- Experience with Sprinklr social media platform a plus
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and / or method without a valid written Statement of Work in place for this position from Universal Orlando HR / Recruitment will be deemed the sole property of Universal Orlando.
No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2023 Universal Studios.
All rights reserved. EOE
Social Media Influencer, Spartan Combat
Spartan is searching for a well-connected social media influencer to serve as our esteemed supporter. The social media influencer should review all sponsorship requirements before proceeding to devise highly appealing content.
Upon publication thereof, you should also monitor viewers' feedback.
To ensure success as a social media influencer, you should exhibit unwavering authenticity and thoughtfulness about Spartans interests.
Duties / Responsibilities : so
Scheduling content publications on Instagram, promoting Spartan Merchandise.
Create a Spartan Merchandise campaign promotion at least one (1) time per quarter that promotes a specific Spartan Merchandise deal.
Create a minimum of eight (8) Instagram Stories (Story) per month promoting Spartan Merchandise via Influencers personal Instagram account.
Post, Story, and Campaign, that will drive sales of Spartan Merchandise through
Sharing highly visible links to prescribed websites.
Combing through your audience's feedback to ascertain their insights.
Adhering to all other agreed-upon sponsorship guidelines.
Conveying authentic enthusiasm throughout each publication.
Associate Social Media Manager, EA SPORTS Portfolio
Responsibilities
- Contribute to the EA SPORTS portfolio social media strategy.
- Collaborate with managers across the Communications team, MarComm, Brand, and game teams to ensure execution of EA SPORTS Portfolio’s tactics / campaign beats.
- Develop creative engaging social media content for deployment for EA SPORTS Portfolio’s social media channels.
- For HD titles (NHL, UFC and PGA), the social media manager will partner with the Community Managers on influencer program.
Required Qualifications
- 3-5 years of experience as a social media manager
- Experienced publishing content across different platforms using social scheduling tools such as Sprout and Airtable
- Knowledge and passion of video games and sports entertainment
- Written and verbal communication skills in English, along with solid organizational and task management abilities
US COMPENSATION AND BENEFITS
The base salary ranges listed below are for the defined geographic market pay zones in these states. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location.
EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting.
Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.
BASE SALARY RANGES
- California (depending on location e.g. Los Angeles vs. Sacramento) : $78,500 - $119,650
- New York (depending on location e.g. Manhattan vs. Buffalo) : $73,150 - $119,650
- Jersey City, NJ : $84,750 - $119,650
- Colorado (depending on location e.g. Denver vs. Colorado Springs) : $73,150 - $97,500
- Washington (depending on location e.g. Seattle vs. Spokane) : $73,150 - $105,250
Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby (following 1 year of service), medical / dental / vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees.
Certain roles may also be eligible for bonus and equity.
About Electronic Arts
Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us.
We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life.
We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more.
Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
Account Executive Radio Sales
Overview
Salem Media Group - Orlando is looking for a highly motivated sales professional to join our radio & digital marketing sales team.
This individual will sell our multi-media marketing solutions, including radio, digital & events sales, to local small-to-medium-sized businesses (SMBs).
We pride ourselves on simplifying the marketing process for our customers while helping advertisers track the impact of their campaigns and understand their advertising options both radio and digital solutions.
In short, we help our customers grow their business. This position requires a heavy amount of prospecting and lead development.
To help you along the way, we provide best-in-class prospecting tools for our Media Strategists.
Responsibilities
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- Reach decision makers, set meetings, analyze client needs, and create and deliver compelling & strategic advertising presentations that address client objectives.
- Accurately project revenues, meet and exceed monthly budgets for all product lines and overachieve annual budgets.
Qualifications
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- Track record of exceeding sales goals in radio and / or digital media.
- Proficiency in prospecting, client needs discovery, marketing plan creation, presenting, and closing.
- Radio, Broadcast, or Digital Media background / interest preferred.
- Strong understanding of the local market, marketing concepts, and overall local media landscape.
- Ability to plan, communicate with, and maintain / develop customer relationships.
- The discipline and creativity to work with diverse prospects and customers.
- Ability to work in a fast-paced & goal-oriented environment.
- Ability to effectively overcome client objections and articulate the value of recommended solutions.
- Knowledge (preferred) of Digital products & applications such as :
- Search Engine Marketing SEM / Audience and Search Retargeting / Search Engine Optimization SEO / Social Media Management and Marketing / Digital (Programmatic) Display / Website Development / Live Chat / Email Marketing / PPC and more
Benefits
- Competitive pay structure based on experience
- Health, dental, vision and life insurance
- Matching 401k retirement plan
- Paid holidays and vacation time
EEO Statement
Come see how Salem is DIFFERENT and why we’ve been certified as a Great Place to Work and as a Best and Brightest equal opportunity employer.
advertising #sales #media #broadcast #radio #digital #marketing
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Social Media Manager
Principal Responsibilities :
Shalom Orlando is the newly merged Roth Family JCC and Jewish Federation of Greater Orlando. The Social Media Manager is responsible for bringing Shalom Orlando to life through paid, earned and owned social engagement.
Located in Maitland, FL, Shalom Orlando is the center of Jewish life in Central Florida. This position is Maitland based on a hybrid work schedule.
Salary Range - $40,000 - $45,000
Minimum Qualifications :
JOB RESPONSIBILITIES
Summary : Reporting to the VP of Marketing, the Social Media Manager works as part of an integrated
team and is responsible for deploying engaging social campaigns, monitoring reach and promoting user generated content in furthering the Shalom Orlando brand.
Can you develop great social campaigns and push them across the digital landscape from TikTok to Twitter and beyond? Do you have a passion for Instagram, an eye for what gets shared, a curious mind,
and an ever-growing talent to enhance the social voice of a brand? Do you intuitively understand the elements of design and embrace the potential of a great idea across digital and social media? "Yes"
means you might be exactly who we are looking for.
The Social Media Manager at Shalom Orlando is responsible for crafting social campaigns that lift the Shalom Orlando brand.
Production-minded; able to produce great work with quality and accuracy, the position works under the guidance and supervision of the Vice President for Marketing to ensure that the resulting creative is connective and compelling, is within the brand standards, and aligns with marketing strategies, goals, and objectives.
Essential Responsibilities
Able to monitor and manage social brand presence across multiple platforms and provide "big picture" campaign conceptualization.
Able to effectively listen, problem-solve, and translate ideas into social media campaigns with consistency.
Track and analyze interactive media metrics for decision-making.
Able to work from strategy under the supervision of Marketing VP, to engage and grow conversation with appropriate voice and tone per each different platform.
Able to confidently present our institution to the public and internal community effectively, keeping digital campaigns on target, within brand standards and consistent across media channels.
Has a passion for storytelling and creativity.
Has excellent writing, editing, and proofreading skills with a diligent eye for detail, flow, and grammar.
Understands media trends, SEO principles, influencer marketing, copyright, and free-use images.
Experience with Adobe Creative Cloud, Canva, or equivalent software.
Can edit, proofread, improve content, and be involved in the QA process of all social media posts.
Has knowledge / experience with basic video editing.
Experience working with programs such as HootSuite or Sprout Social, email marketing platforms such as MailChimp or Constant Contact, and Microsoft Office Suite.
Able to multitask in a marketing environment and work well within a multidisciplinary team to keep projects on strategy and timelines.
Manage content needs for all owned and operated social channels (Paid, Facebook, Twitter, Instagram, TikTok)
Supervisory Responsibilities :
None
QUALIFICATIONS
Required Qualifications
Degree in Communications, Design, Marketing, or equivalent education / experience.
Minimum 2 years' experience in a professional design / creative environment.
Required Attributes and Competencies
Good judgment in decision-making; display initiative, enthusiasm, and strong people skills.
Flexible, willing to take appropriate risks, and able to adapt to the changing needs of the agency and community.
Good organizational skills and follow through
Resolve conflict and differences in a positive manner
Self-starter
Drive results with the ability to prioritize and delegate
Strong interpersonal skills and demonstrated ability to work as a team member
Outstanding verbal and written communication skills.
PARENTAL LEAVE POLICY :
Shalom Orlando provides leaves of absence without pay to eligible employees for any of the following reasons :
The birth of a child and to care for such child.
The placement of a child with you for adoptions or foster care and to care for the newly placed child. To care for a spouse, child or parent ("covered family member") with a serious health condition.
Eligible employees are normally granted leave up to a maximum of 12 weeks within a 12-month rolling period measured backward from the date of any leave usage.
If the initial period of approved absence proves insufficient, consideration will be given to a request for an extension.
Extensions will be provided based on operational requirements and business needs. However, benefits will only be provided for the initial maximum of 12 weeks after which time the employee may apply for benefits continuation under COBRA.
PHYSICAL DEMANDS :
While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend, and use hands to finger, handle, or feel objects, tools or controls;
reach with hands and arms; talk and hear. The employee must occasionally lift and / or move up to 25 pounds (safety / weight belt provided, if requested).
Specific vision, peripheral vision, depth perception and the ability to adjust focus are required.
WORK ENVIRONMENT :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a typical climate controlled office environment and the noise is usually moderate.
Travel may be required.