Diner Server Job Description

Summary :

• At Black Bear Diners, we have been serving Good Old Fashioned Family Food since 1995. We are a fun, family-friendly concept known for our great homemade food, large portions and genuine, friendly service.
• The overall responsibility for servers is to provide friendly, prompt, individualized service that creates a dining experience so positive that all guests will want to return.

Qualities of a Great server :

• Patience
• Good Sense of Humor
• Enthusiastic
• Ability to remain calm under pressure
• Ability to multi-task

Knowledge / Technical Expertise :

• Familiar with and practice all company standards related to position.
• Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
• Inform guests of specials and feature items.
• Answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders in our point-of-sale system.
• Deliver food and beverages to guests in a timely matter.
• Run food orders from the pick-up window promptly regardless of which server placed the order.
• Perform side work at the start and end of each shift as assigned.
• Maintain clean service areas.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.

Pre-bus tables frequently.

• Prepare bill and present check to guest at appropriate point in service sequence.
• Clean and reset tables promptly. Clean chairs, booths, and surrounding carpet.
• Be ready and willing to assist fellow servers as situations arise.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Possess verbal and language skills to understand and communicate with guests.
• Must have a basic knowledge of dining room and service procedures and functions.
• Possess basic math skills, operate a point-of-sale system, and have the ability to handle money.
• Other Duties as assigned

Appearance / Uniform :

Complies with all company standards related to appearance and uniform standards. Examples include hair, jewelry, shoes, suspenders, nametags, facial hair, etc.

as detailed in the company handbook.

Work Conditions :

Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business.

Postural & Physical Demand Requirements :

• Frequent reaching above waist, chest and shoulder level as well as and reaching below waist level.
• Frequent to continuous need for manual dexterity of both hands (pushing, pulling, handling, gripping, fine finger controls, etc.).
• Frequent hip flexion while walking for all tasks.
• Frequent exposure to cold / below freezing and high heat temperatures (walk-in refrigerator, freezers, and ovens)
• Be able to work in a standing position for long periods of time.
• Be able to safely lift and easily maneuver plates of food, as well as supplies weighing up to 10 pounds frequently, 50 lbs. occasionally.
• Bending, squatting, stooping for cleaning activities throughout the shift.
• Climbing on step stools for cleaning projects as needed.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.

Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

Tucanos in Boise, ID is calling all Food Server to apply to join our amazing restaurant team fu ll-time or part-time positions are available!

WHY YOU SHOULD JOIN OUR TEAM

We are a unique and fast-paced restaurant that believes that hard work can be fun. We pay our Food Server a competitive wage of $16-$18 / hour .

Our team also enjoys great benefits , including Sundays off, discounts on food, and a fun, festive, and culture-infused environment .

We also make it easy to apply with our initial quick and easy mobile-optimized application . If we have your attention, please continue reading!

ABOUT TUCANOS

We are a renowned Brazilian restaurant found in multiple states across the country! We are a dining experience rich in flavor and heritage.

Our style of food and service is unique as we directly bring freshly churrasco grilled meats and vegetables to a customer's table for their convenient selection.

Our restaurant is also fun and festive! We create an environment where customers and employees can have fun and enjoy themselves.

We take pride in our ability to serve up delicious food and great customer service, so we strive every day to maintain our high standards and exceed customer expectations!

Our team is filled with diligent and optimistic individuals who enjoy working in a team environment. We value their efforts through recognizing and rewarding individual achievements and team performance.

We look forward to sharing our passion, providing opportunities for career growth, providing competitive benefits, and building a lasting friendship with each team member!

ARE YOU A GOOD FIT?

Ask yourself : Can you provide excellent customer service? Are you able to work a flexible schedule? Do you have excellent communication skills, both in writing and verbally?

Can you manage your time effectively? Are you someone who presents themselves professionally? If so, please consider applying for this Food Server position today!

YOUR LIFE AS A FOOD SERVER

As a Server, you play an essential role in our business. With our unique service of serving freshly grilled meat and vegetables to customers right at their table, we have regular server and meat server positions.

Regular servers describe the Tucanos experience and menu items, assist in making food and beverage selections, take and ring in orders, deliver beverages, or offer deserts.

Meat servers bring and offer food as well as help prepare it, such as cutting it and so forth.

You play a leading role in providing genuine customer service. You introduce your guests to the festive and upbeat culture of Brazil and explain our unique dining experience.

Together with your fellow team members, you deliver an unparalleled experience that fulfills all the wishes and needs of our guests.

As needed, you also lend a hand with seating guests, clearing and setting tables, performing light kitchen prep work, and preparing to-go orders.

You maintain accountability for your entire station and for communicating with your front- and back-of-the-house team members.

You feel good about providing a dining experience that exceeds our guests' expectations!

WHAT WE NEED FROM YOU

• Meat servers must be at least 18 years old
• Regular servers must be at least 19 years old

If you can meet these requirements and perform this customer service / restaurant job as described above, we would be happy to have you as part of our team!

Location : 83709

Job Posted by ApplicantPro

Make $3.35 / hr plus tips

SUMMARY

Provide promptly, efficient, courteous service to all guests. Service includes greeting, seating, talking and serving orders, taking guest remittance as required, clearing dishes and resetting tables.

These include the following :

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the Service Guidelines per the IHOP SOP to ensure a high quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHop N Go program as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee frequently is required to use hands to finger, handle, or feel objects, tools or controls;
• reach with hands and arms; and climb or balance. The employee frequently is required to stand; walk; stoop; kneel, crouch, or crawl;

talk, hear, and be aware of surroundings; and taste or smell. The employee occasionally must lift and / or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally is exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

Bardenay is now a 100% Employee Trust-owned company! To succeed together, we value employee ideas, opinions, and input. One primary benefit of an employee-owned company is that we all have a vested interest in the success of Bardenay.

The purpose of this position is to interact with our guests and ensure they have a great experience when dining with us.

Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, servers are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed.

Servers are expected to have some basic cooking, wine, beer and liquor knowledge.

General Responsibilities

• Prepare, clean and level tables, make sure side stations are stocked.
• Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen or bar staffs are running out of any items...etc.
• Present menus, suggest dishes, assist in drink selection, inform customers about food preparation details, communicate specific customer needs or allergies to the cooks.
• Maintain proper dining experience, deliver items, fulfill customer needs, offer desserts and drinks, remove courses, replenish utensils, refill glasses.
• Properly tableside wine service.
• Obtain revenues, issue receipts, accept payments, return the change.
• Perform basic cleaning tasks and side-work as needed or directed by supervisor.
• Fill in for absent staff as needed.
• Assist with special events as needed.
• Greet all guests at the door and at the tables warmly with an appropriate greeting.
• Adhere to grooming and appearance standards consistently.
• Understand and can communicate distillery products and processes.

Job Qualifications

Education :

High school diploma or equivalent preferred.

Experience :

• 3 years of previous serving experience required.
• Excellent oral communication skills required.
• Positive interpersonal skills required.
• Must speak English fluently and be able to write in basic English.

Servsafe alcohol training certification (or equivalent)

FLSA Information

Management Activities :

None

Discretion / Independent Judgment :

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances, as a Server you will be expected to work with guests to ensure satisfaction.

A Server will have to take initiative and get creative in resolving guest challenges and involve a supervisor as previously outlined methods appear unsuccessful.

ADA Information

Physical Requirements :

• Ability to speak and hear.
• Close and distance vision.
• Frequent walking with some standing at times.
• Will walk for long periods of time, possibly extended distances.
• Frequently lifts / carries up to 25 lbs.
• Occasionally lifts / carries up to 50 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Able to reach hands and arms in any direction and kneel and stoop repeatedly.

Working Conditions :

• May be indoor or outdoor setting depending on season and location.
• Varied weather conditions are expected.
• Will work near moving or mechanical parts.
• May work near toxic / caustic chemicals and with fumes or airborne particles.
• Varying schedule to include evenings, holidays and extended hours as business dictates

We are hiring- a Server!

Under the direction of the Dining Room Manager or Director, Food Service, this position is responsible for the quality of service delivery during meal service, compliance with special diets offered by the community, and for communicating with the management company on all appropriate matters.

Benefits :

• A company that is growing
• An awesome team that is passionate about seniors
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Holidays
• 401K / Roth plan
• Company-paid life insurance
• Perks and Discounts Program
• Parental leave
• Educational / Personal Development Reimbursement Assistance

Responsibilities :

• Support the development of a positive customer service culture in the dining room under the direction of the Dining Room Manager or Director, Food Service.
• Take beverage and food orders, deliver food and beverage orders, clear, clean, sanitize, and reset tables.
• Make every expected effort to maintain customer satisfaction. Resolve dining challenges with a customer before the conclusion of the meal service.
• Maintain a clean dining room.
• Foster teamwork with co-workers, show initiative in overcoming obstacles, take actions that assist others beyond job responsibilities and have a positive impact on co-workers, residents, and visitors.
• Perform other duties as assigned or needed.

Requirements :

• Must have compassion for and desire to work with seniors!
• High School Diploma or GED
• Obtain Food Handlers Permit (as required by state regulation).
• Must be able to pass a criminal background check and drug test.

Preferred :

Previous experience in food service or other customer service-related fields

Apply with your resume TODAY to schedule your interview for this exciting opportunity!

Please DO NOT include the date of your graduation, if applicable on your resume or application. Thank you!