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DESCRIPTION AND QUALIFICATIONS

Reporting to the Director of Food & Beverage, Dining Room Manager and AM Supervisor, the Server ensures that service is at all times performed in a professional manner and to the style as specified by heads of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned.

Operational Acumen :

Ensure that service is at all times performed in a professional manner and to the style as specified by the Director of Food & Beverage and Dining Room Manager

Communicate with other restaurant staff and departments

Make sure that company policy, vision statement and departmental objectives are followed and utilized at all times

Be fully conversant with all hotel products and services

Maintain good communication between kitchen and restaurant and other departments on a daily basis re : specials, shortages and special dietary requirements

Supervision :

Assist the Director of Food & Beverage and Dining Room Manager in keeping the morale of the team up through social and educational events

Foster an environment where improvements to products, processes and service are welcomed and encouraged

Take responsibility for service in the area of the restaurant under your responsibility during your shift

Monitor, review and feedback on individuals’ performance, set and review objectives in line with the performance review and induction process

Work to develop team members according to their individual abilities and potential

Ensure overall responsibility of the running of your station, private function or room service

Ensure that the restaurant dining areas are maintained to a high standard of cleanliness

Customer Service :

Establish and maintain good relationships with all guests and handle complaints, requests and enquiries

Be fully conversant with every dish served in the restaurant and to provide explanations as requested

Have a solid understanding of the current wine list and have the ability to sell and serve all wines and champagnes

Act as a brand ambassador for The Ivy / Magdalena and ensure group values are upheld to both external and internal contacts, through appropriate behavior and performance

Ensure that all guest wishes are met so far as is reasonably possible

Ensure that all staff call guests by their correct name and title

Welcome, sit and take food orders from guests in the restaurant

Ensure that service is at all times performed in a professional manner following standards set

Collate information and feedback while attending all staff briefings before each service

Obtain feedback from guests and to use this to improve service and to pass on such to the Director of Food & Beverage and Dining Room Manager

Health and Safety :

Contribute to the formulation and review of risk assessments for the Bar

Take responsibility for monitoring and reporting any health and safety issues to the appropriate person

Operate safe practices, act as a role model and provide guidance to staff to ensure that their safety and that of guests is protected

Be fully aware of the hotel’s fire and safety procedures and health and safety regulations

General :

Support colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met

Undertake any other duties as requested by the Director of Food & Beverage and Dining Room Manager, in accordance with the scope and responsibilities of the role

Report for duty punctually and in full uniform according to appearance and grooming standards

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

reach with hands and arms; talk or hear; and taste or smell.

The employee is frequently required to walk.

The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl

Work requires vision to monitor, data entry and frequent standing, walking, bending, stooping, driving and lifting and carrying restaurant stock and food supplies weighing up to 50 pounds

May be exposed to hazardous cleaning chemicals and supplies, hot food preparation equipment, smoke, and other hazardous conditions common to commercial food preparation areas

May be exposed to individuals under the influence of alcohol.

Work is performed in a restaurant and kitchen environment

BENEFITS

Paid Vacation and Holidays

Medical and Dental Insurance

Short and Long Term Disability Insurance

Basic and Optional Life Insurance

Retirement Savings Plan

The Ivy Hotel is an Equal Opportunity Employer.

All employment offers are contingent upon successful completion of a background check, and pre-employment drug test conducted in accordance with applicable federal, state and local laws.

The Ivy Hotel is a COVID-19 Vaccinated workforce and employment is contingent upon proof of full vaccination within 30 days of start date.

Compensation : $2.13 - $20 / HR, including tips

You bring a lot to the table! Our SERVERS don’t just bring fajitas and margaritas, but charisma, personality, and a charming smile to boot.

At On The Border Mexican Grill & Cantina we celebrate bringing people together! It’s our mission to Have Fun, Work Smart, Be the Best, and Make Money.

We’re looking for energetic people who are passionate about delivering great hospitality while having fun at work! For Nearly 40 years we’ve provided a vibrant, unique environment where people want to work, grow, and stay!

What makes On The Border more than just Bueno? But, MUY BUENO!

Daily Pay- Never wait for your paycheck again!

Highly competitive earning opportunities.

Flexible scheduling for families, second jobs, and life in general

Health Benefits

Career Advancement Growth Opportunities

Team Member dining program

Referral Bonuses

Internal Foundation funded by employees to help employees

Community involvement & outreach through No Kid Hungry

As a Server your job includes :

Serving food and beverage orders to Guests in timely manner

Learning the menu to explain it to Guests

Partnering with other Servers to ensure Guests have everything they need

Performing opening and closing duties

Providing responsible service of alcoholic beverages

Are you Qualified for the Job? We are Hiring Now for Full time or Part Time!

Must be at least 18 years of age

Can you see yourself having fun and hustling every shift? Do you strive to be the best every day? If you have a competitive spirit and want to win, we want to meet you!

On The Border is an Equal Opportunity Employer.

If you enjoy working in a dynamic, high-energy environment within a growing company, we invite you to bring your expertise and enthusiasm.

We pride ourselves on building professional, courteous, energetic, outgoing, and fun teams. We strive to make every guest experience a positive one and our staff is a huge part of that. Interested?

Server

Servers are responsible for creating a welcoming and pleasant atmosphere for our guests. You alone can set the tone for the ultimate dining experience.

Having a thorough understanding of our menu is important to make recommendations, guard against allergens, and be the final set of eyes to ensure that food is presented properly.

You will be required to stay current to dining and LBW trends to ensure that you provide the best service to all our guests.

Responsibilities :

• Serving with excellence
• Interact with our guests, creating a welcoming environment
• Learning our menu inside and out
• Anticipating guest needs
• Maintain a clean work space
• Displaying a true sense of Hospitality to ensure guests are happy
• Adhere to proper Cash Handling Procedures

Requirements :

• Must be able to lift 30 pounds
• Be flexible with your schedule
• Have your Alcohol Awareness certification
• Excellent communicator
• Team Player
• Maintain your uniform and have non-slip shoes
• Have a desire to learn and a passion for Customer Service

Benefits :

• A fun, energetic, professional work environment
• Great tips and competitive wages
• Opportunity to interact with customers and improve skills in a fast-paced business
• Opportunities to grow within the company
• Discounted meals

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• 401(k) retirement plan with company match or Pension
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program refer a friend and earn a bonus
• Benefits may vary by position so ask your recruiter for details.

Summary

• The Server is responsible for taking food and beverage orders; entering orders quickly and in proper sequence; serving food and beverages for guests in their section as well as other sections;
• coordinating with the kitchen to ensure timely service and quality of the food; and providing the highest quality of service to the customer at all times;

performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager, Assistant Store Manager, or General Manager depending up local requirements.

Essential Functions

• Takes food and beverage orders, places orders, delivers orders, checks back after delivery of food to ensure guest satisfaction, observes guests to respond to any additional needs
• Maintains table appearance by pre-bussing, checks drink levels, removes clutter and provides adequate napkins, etc
• Presents check for payment and provides change as needed
• Follows HMSHost customer service, adult beverage and cash handling policies and procedures
• Keeps station clean, sets up and takes down station tables appropriately

Minimum Qualifications, Knowledge, Skills, and Work Environment

• Must meet state minimum age for serving alcoholic beverages
• Requires at least 6 months of closely related serving experience, work experience in high volume or fast casual dining restaurant environment preferred
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Requires the ability to lift and / or move up to 20 lbs
• Requires the ability to walk, bend, twist, and stand to perform normal job functions
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
• Frequently immerses hands in water and water diluted with chemical solutions

Equal Opportunity Employer (EOE)Minority / Female / Disabled / Veteran (M / F / D / V)Drug Free Workplace (DFW)

Benefits

Associates covered by a collective bargaining agreement may be eligible for different benefits. HMSHost reserves the right to amend and / or terminate a benefit plan at any time.

Greet and serve the guests according to standards.

ESSENTIAL JOB FUNCTIONS :

1. Take and serve guest orders promptly and according to service manual.

2. Do all necessary set-up sidework as assigned.

4. Operate the electronic cash register / P.O.S. system (where applicable).

5. Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.

6. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES :

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times.

Can communicate well with guests. Must be willing to pitch-in and help co-workers with their job duties and be a team player.

Must be able to withstand prolonged periods of standing and / or walking. Ability to lift at least 30 lbs.

PERFORMANCE STANDARDS

Customer Satisfaction :

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff.

It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.

Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits :

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.

You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and / or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security :

The safety and security of our guests and associates is of utmost importance to Crescent Hotels & Resorts. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE :

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.

Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.

Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise;

each associate remains, at all times, an at will associate.

Qualifications

3-5 experience in an upscale independent restaurant