The Ivy Hotel Jobs (5)

The Houseperson is responsible for cleaning and maintaining guest rooms, hallways, furnishings, flooring and work areas.

Cleaning rooms includes duties such as changing bed linens and emptying trash as well as vacuuming carpets and dusting furniture.

soap, shampoo, bathroom tissue, etc., and maintains all staff closets.

Duties also include cleaning the common areas, stairwells, elevators, and landings.

Secondary duties may include shoveling snow from walkways, assisting with guest transportation, assisting with guest luggage.

All team members must ensure the confidentiality and security of all guest rooms.

The Houseperson is responsible for executing any reasonable task requested by his / her manager or supervisor.

Responsibilities :

• Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing
• Ensure spaces are cared for and inspected according to standards
• Protect equipment and make sure there are no inadequacies
• Notify superiors of any damages, deficits, and disturbances
• Deal with reasonable complaints / requests with professionalism and patience
• Check stocking levels of all consumables and replace when appropriate
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices

Requirements :

• Proven experience as a Cleaner or Housekeeper
• Ability to work with little supervision and maintain a high level of performance
• Customer-oriented and friendly
• Prioritization and time management skills
• Working quickly without compromising quality
• Knowledge of the English language

NO CALLS PLEASE!!!

DESCRIPTION AND QUALIFICATIONS

Reporting to the Director of Food & Beverage, Dining Room Manager and AM Supervisor, the Server ensures that service is at all times performed in a professional manner and to the style as specified by heads of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned.

Operational Acumen :

Ensure that service is at all times performed in a professional manner and to the style as specified by the Director of Food & Beverage and Dining Room Manager

Communicate with other restaurant staff and departments

Make sure that company policy, vision statement and departmental objectives are followed and utilized at all times

Be fully conversant with all hotel products and services

Maintain good communication between kitchen and restaurant and other departments on a daily basis re : specials, shortages and special dietary requirements

Supervision :

Assist the Director of Food & Beverage and Dining Room Manager in keeping the morale of the team up through social and educational events

Foster an environment where improvements to products, processes and service are welcomed and encouraged

Take responsibility for service in the area of the restaurant under your responsibility during your shift

Monitor, review and feedback on individuals’ performance, set and review objectives in line with the performance review and induction process

Work to develop team members according to their individual abilities and potential

Ensure overall responsibility of the running of your station, private function or room service

Ensure that the restaurant dining areas are maintained to a high standard of cleanliness

Customer Service :

Establish and maintain good relationships with all guests and handle complaints, requests and enquiries

Be fully conversant with every dish served in the restaurant and to provide explanations as requested

Have a solid understanding of the current wine list and have the ability to sell and serve all wines and champagnes

Act as a brand ambassador for The Ivy / Magdalena and ensure group values are upheld to both external and internal contacts, through appropriate behavior and performance

Ensure that all guest wishes are met so far as is reasonably possible

Ensure that all staff call guests by their correct name and title

Welcome, sit and take food orders from guests in the restaurant

Ensure that service is at all times performed in a professional manner following standards set

Collate information and feedback while attending all staff briefings before each service

Obtain feedback from guests and to use this to improve service and to pass on such to the Director of Food & Beverage and Dining Room Manager

Health and Safety :

Contribute to the formulation and review of risk assessments for the Bar

Take responsibility for monitoring and reporting any health and safety issues to the appropriate person

Operate safe practices, act as a role model and provide guidance to staff to ensure that their safety and that of guests is protected

Be fully aware of the hotel’s fire and safety procedures and health and safety regulations

General :

Support colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met

Undertake any other duties as requested by the Director of Food & Beverage and Dining Room Manager, in accordance with the scope and responsibilities of the role

Report for duty punctually and in full uniform according to appearance and grooming standards

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

reach with hands and arms; talk or hear; and taste or smell.

The employee is frequently required to walk.

The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl

Work requires vision to monitor, data entry and frequent standing, walking, bending, stooping, driving and lifting and carrying restaurant stock and food supplies weighing up to 50 pounds

May be exposed to hazardous cleaning chemicals and supplies, hot food preparation equipment, smoke, and other hazardous conditions common to commercial food preparation areas

May be exposed to individuals under the influence of alcohol.

Work is performed in a restaurant and kitchen environment

BENEFITS

Paid Vacation and Holidays

Medical and Dental Insurance

Short and Long Term Disability Insurance

Basic and Optional Life Insurance

Retirement Savings Plan

The Ivy Hotel is an Equal Opportunity Employer.

All employment offers are contingent upon successful completion of a background check, and pre-employment drug test conducted in accordance with applicable federal, state and local laws.

The Ivy Hotel is a COVID-19 Vaccinated workforce and employment is contingent upon proof of full vaccination within 30 days of start date.

No Calls Please

The AM Room Attendant is responsible for cleaning guest rooms as assigned, and preparing rooms for arrival. Other duties include, but are not limited to maintaining the cleanliness of hotel common space and back of house areas.

The AM Room Attendant must ensure The Ivy’s established standards of cleanliness. He or she is responsible for reporting any maintenance deficiencies and handling guest requests.

All team members must ensure the confidentiality and security of all guest rooms.

The AM Room Attendant is responsible for executing any reasonable task requested by his / her manager or supervisor.

Responsibilities :

• Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing
• Ensure all rooms are cared for and inspected according to standards
• Protect equipment and make sure there are no inadequacies
• Notify superiors of any damages, deficits, and disturbances
• Deal with reasonable complaints / requests with professionalism and patience
• Check stocking levels of all consumables and replace when appropriate
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices

Requirements :

• Proven experience as a Cleaner or Housekeeper
• Ability to work with little supervision and maintain a high level of performance
• Customer-oriented and friendly
• Prioritization and time management skills
• Working quickly without compromising quality
• Knowledge of English language

The Marketing Manager will be responsible for developing and implementing marketing strategies to promote the hotel, restaurant and spa with the overall goal of driving revenue.

The ideal candidate will have experience in a diverse range of marketing activities including social media content creation, email marketing, graphic design and brand management.

Excellent written + verbal communication, project management, and analytical skills are essential for success. The Marketing Manager will work closely with The Ivy's department heads to identify target markets, develop marketing plans, and execute campaigns that align with the hotel's brand and business objectives.

Show us your style with a cover letter for your application!

Key Responsibilities :

• Lead all marketing efforts for The Ivy Hotel, Magdalena and The Spa at The Ivy
• Develop and implement comprehensive marketing plans that include advertising, public relations, email, and social media campaigns
• Create social media content for The Ivy Hotel and Magdalena's platforms including Instagram and Facebook. Measure and report on results
• Oversee and collaborate with PR and Digital Marketing agencies on all marketing related activities
• Manage The Ivy and Magdalena's online presence including website updates
• Lead all creative output on behalf of the property such as copywriting and graphic design
• Analyze market trends, customer preferences, and competitive landscape to identify opportunities for growth and develop strategies to capitalize on them
• Create and manage marketing budgets, and measure the effectiveness of marketing campaigns to ensure ROI and make data-driven decisions
• Develop and maintain relationships with key partners that align with The Ivy's brand and target audience

Benefits

Paid Vacation and Holidays

Medical and Dental Insurance

Short and Long-Term Disability Insurance

Basic and Optional Life Insurance

Retirement Savings Plan

The Ivy Hotel is an Equal Opportunity Employer. All employment offers are contingent upon successful completion of a background check, and pre-employment drug test conducted in accordance with applicable federal, state and local laws.

The Ivy Hotel is a COVID-19 Vaccinated workforce and employment is contingent upon proof of full vaccination within 30 days of start date.

• Bachelor's degree in Marketing, Communications, or a related field
• 3-6 years of experience in marketing, preferably in a hotel or resort setting
• Ability to think both creatively and analytically with aptitude for data-driven decision-making
• Excellent project management skills, with the ability to prioritize and manage multiple projects simultaneously
• Strong eye for design with experience working in graphic design programs
• Experience managing social media channels, website content, and email marketing campaigns
• Knowledge of digital marketing tools and techniques, including SEO, PPC, and social media advertising
• Excellent written and verbal communication skills, with the ability to create compelling marketing copy
• Proven track record of developing and executing successful marketing campaigns across multiple channels
• Confident and dynamic personality
• Self motivated, disciplined, and willing to jump in to help other departments as needed
• Strong local contacts and connections a plus

The Ivy Hotel Baltimore is seeking to add a dedicated culinary professional to its ranks. This rare opportunity allows for the chance to join the culinary team of a Relais & Chateaux property which is a global leader in culinary excellence as well as setting standards for the rest of the world.

Magdalena is an American Contemporary restaurant running a French brigade-style kitchen with Chef Scott Bacon at the helm.

The Magdalena practices refined culinary techniques for an almost entirely locally driven menu including whole animal butchery / utilization, methods of seasonal preservation, as well as in-house baking and pastry to create an artistic expression of from scratch Maryland.

The team at The Ivy Hotel and Magdalena are taking our time to find the right candidates as we are offering high reward to the team that will take us to a nomination.

This establishment and team recently featured in Food and Wine is a great opportunity for worldwide recognition where hard work and refined excellence are frequently recognized.

Does your ideal work week look like preparing your weekend service by breaking down whole fish, dry aging ducks, drying spices, pickling harvest end produce, going to farms to pick up seasonal bounties, clipping flowers for garnish, and then leading a world-class team into a sold-out weekend to perfectly execute dinner service with regional defining cuisine?

Magdalena is closed Sundays and Mondays with a last seating during the week at 9 and weekends at 10.

Benefits :

• Paid Vacation and Holidays
• Medical and Dental Insurance
• Short and Long Term Disability Insurance
• Basic and Optional Life Insurance
• Retirement Savings Plan

The Ivy Hotel is an Equal Opportunity Employer. All employment offers are contingent upon successful completion of a background check, and pre-employment drug test conducted in accordance with applicable federal, state and local laws.

The Ivy Hotel is a COVID-19 Vaccinated workforce and employment is contingent upon proof of full vaccination within 30 days of start date.

The Ideal Candidate :

• Exceptional ability to remain on brand and identify with Chef Bacon's style, cuisine, and leadership
• Can hold themselves accountable for work that needs to be done and constantly identify solutions to keep the team on track
• Ability to motivate and bring a team up to withheld standards quickly and efficiently
• Understands the importance and value of continued and consistent standards of excellence in all departments
• High adaptability to strong pressure and new ingredients as well as new styles of cooking
• Has worked in a brigade-style kitchen with a high capability for consistent quality at high-paced functionality
• Will come standard with a high drive to continually be better, a built-in understanding of job versus career
• Proficient knife skills on par with a knife as an extension of one's arm
• Can be an on par stand in for the Executive Chef as needed without compromise
• If missing any of the above, at least having a strong desire and dedication to learn

Previous knowledge and experience in high functionality of maintaining logs, ordering, delegation, safe practices, HAACP, punctuality, mise en place, managing multiple employees, and problem-solving.