Security - Security Officer

Manning House I, 450 W. Paseo Redondo, Tucson, Arizona, United States of America Req #5072 Thursday, April 27, 2023

The Security Officer as part of a team is responsible for providing security and safety services that support a safe and secure environment for patients, visitors, community members and employees of El Rio Health.

In this role the Security Officer performs routine security and public safety patrol duties, providing escort services and other basic public assistance services at a location assigned by management.

The Security Officer must demonstrate the appropriate level of professionalism and self-initiative in successfully performing all security functions, duties, tasks, assignments, and responsibilities following well-established procedures of the Security Department and its varied operations.

The Security Officer works with general supervision and review, following well-established procedures that utilize defined and limited independent judgment.

Any issues or problems involving departures from standard policies, interpretations, or procedures the Security Officer will communicate with the Security Supervisor for review and direction on a resolution.

Essential Job Functions :

Performs all security duties, tasks, and assignments supporting Security Department operations within established time frames;

meeting established rates of performance for the quality and quantity of work for the position, demonstrating a level of quality, efficiency, and accuracy in the employee’s job performance that ensures the highest standards of excellence.

• Provides a visible security presence through fixed-post or roving patrol assignments, supporting a safe and secure environment for patients, visitors, community members, and employees.
• Performs security patrols of facilities and parking areas (on foot, or in motorized vehicle) to discourage and identify any criminal activity or safety concerns, reporting any unsafe conditions.
• Identifies and reports any criminal activity, unsafe conditions, hazards, unlocked doors in restricted or secured areas, security violations, blocked entrances or exits, mechanical problems, and unauthorized persons.
• Ensures that facilities and restricted areas are properly secure, inspecting access points for proper use by employees and hardware function;

Opens and secures facilities at the beginning and ending hours of operation as required.

Monitors and directs vehicular and pedestrian traffic ensuring smooth and safe movement in parking areas; supports the authorized use of disabled parking by patients, visitors, and employees;

and ensures the proper clearance of fire lanes for emergency vehicle use.

• Serves as a visible presence towards reducing the theft, misuse, or damage to facilities, equipment, or personal property by monitoring public and private areas for unauthorized individuals, or criminal activity.
• Provides assistance and escort services to patients, visitors, community members or employees as requested or observed.
• May provide safe and efficient transportation to employees using an organizational vehicle.
• Responds to El Rio emergency situations or calls for service in an appropriate and timely manner, assuming control and coordination of the incident in compliance with all El Rio Community Health

Center policy and procedures, complying will all defined emergency incident standards and practices.

Notifies immediately the appropriate department and organizational leadership in compliance with the defined communications security protocols of all emergency situations or criminal activity.

Conducts the preliminary investigation of security related incidents or calls for service.

Interviews patients, visitors, and / or employees to define and document observations and information related to the incident.

Documents all actions and elements of an incident, the observations of witnesses and / or participants, and any other relative information onto the required incident report in a timely and accurate manner.

When an incident involves an emergency situation or criminal activity, the Security Officer will initiate and coordinate a service call request with local emergency services or law enforcement.

Assists with crowd control and other critical functions during emergency situations.

Maintains a documentation log of daily service calls for weekly and monthly reporting.

• Adheres to and complies with all Federal, State and Local statutes, laws, or regulations, as well as all organizational and departmental policies and procedures related to the scope of authority and responsibility as a Security Officer.
• Supports the implementation of strategic department goals and objectives, policies, and procedures; effectively interpreting and implementing policies, procedures, and best practices supporting successful security services and / or support for patients, visitors, community members, and employees.

Minimum Education and Experience :

• High School Diploma or G.E.D.
• A minimum of two (2) years’ experience in Law Enforcement, Military Police, or relevant Private Security service.

Required Licenses, Certifications, and Registrations :

• Must obtain and maintain current certification in Basic Life Support (BLS) for health care providers.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday.

If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

Preferred Education, Experience, Skills, Abilities :

Bilingual (English / Spanish) with the ability to speak, read and write in both languages

El Rio Health is a diverse and inclusive organization. We are invested in helping you and your family Create Tomorrow.

Security Officer

• At least 18 years of age.
• Has effective writing and communication skills with the ability to deal with all levels of personnel and the general public in a professional and effective manner.
• Valid CA guard card / license.
• Display great customer service and communication skills.
• Must be able to walk or stand 7 hours out of an 8 hour shift.
• Have intermediate computer skills to operate wireless technology at client sites.
• Must learn how to communicate via radio or Zello.
• Must be able to learn military / police codes and phonetics.
• Ability to handle crisis situations at a client site calmly and effectively.
• Must be able to converse with authority and compassion.
• Work in various environments such as cold weather, rain, snow, or heat.
• Occasionally lift or carry up to 40 pounds.
• Climb stairs, ramps, or ladders occasionally during shift.
• Stand or walk on various surfaces for long periods of time.

Superior Protection Services is seeking a Professional Security Officer . Our Security Officers embrace our company's core values of :

• DO THE RIGHT THING.
• LEAD THE WAY.
• MAKE IT BETTER.
• BUILD SUTAINABLE RELATIONSHIPS.

Competitive Benefits :

• Medical
• Dental
• Vision

Competitive Pay

This is a Full-Time position at Northwest Medical Center.

Summary :

Provides security for patients, employees and visitors; protects facility buildings, assets and premises as assigned. Patrols campus buildings and premises to discourage theft, vandalism, and unauthorized intruders while watching for the occurrence of fires.

Writes "Incident Reports" and supports the report with investigative follow-up. All written documentation is proof read for spelling and grammatical errors then submitted in a timely manner.

Photographs are taken when applicable. Conducts periodic patrols of the assigned adjacent buildings and monitors all safety concerns.

Works with clinical personnel when child custody issues or patient protection issues are present.

Northwest Medical Center is comprised of a 300-bed hospital, four urgent care facilities, a freestanding emergency center and a large physician group, offering you a variety of settings in which to work.

Every location is dedicated to providing safe, quality patient care, but more than that is the commitment to employees. It strives to provide a culture of teamwork, respect and appreciation for all staff, whether they care for patients directly or work in a support role.

With employee appreciation celebrations throughout the year, opportunities for growth and the satisfaction that you are part of a hospital leading the way with accessible, convenient healthcare in Tucson, Northwest is a great place to work.

NMC is accredited by The Joint Commission and is an equal opportunity employer : race, gender, disability and Veteran status, and VEVRAA Federal Contractor priority referral Protected Veterans requested.

SUMMARY :

Protects buildings and grounds to prevent fire, theft, vandalism, or illegal entry. Regularly tours the facility to determine that possible entry points are secure and not tampered with.

May respond to employee calls for assistance or escort to and from parking lot or building. May be assigned to one post or may constantly tour the facility.

ESSENTIAL FUNCTIONS :

Patrols hospital buildings and premises to prevent fire, theft, vandalism, and intruders.

Controls parking and traffic flow; enforce parking regulations.

Responds to emergencies such as accidents and injuries, crimes in progress and safety hazards.

Provides assistance, summon proper authorities and police to maintains order, safety and to protect property.

Directs and / or escorts patients, visitors, and personnel to hospital buildings and premises.

Secures and / or unlocks offices and facilities.

Handles all incoming telephone calls, exercises judgment as to the urgency or other nature of the call, and directs them to the appropriate personnel.

Investigates disturbances and, in the event of an emergency, take charge of policing to maintain order, safety, to protect order.

Prepares crime, injury and incident reports; maintains records on vehicle related issues.

Performs comprehensive investigations of alleged violations of criminal law; prepares reports detailing activities and findings.

Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards.

Performs related duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION : High school diploma, or general education degree (GED), or an equivalent combination of relevant education and experience

EXPERIENCE : Six (6) months of security experience preferred.

ADDITIONAL REQUIREMENT : Due to insurance company requirements, incumbent must be 21 years of age or older in order to operate a company car.

LICENSURE OR CERTIFICATION : Valid Arizona driver’s license. Security license by the Arizona Department of Public Safety.

Must complete the following within 60 days of hire : Officers must complete the Security Departments approved training program in Non-Violent Crisis Intervention, Healthcare Restraints, Self Defense, and Baton.

Officers must also complete any new additional training the department has approved to help create a safer environment for the Officer and everyone.

Officers will need to re-certify every year and complete competencies throughout the year.

KNOWLEDGE, SKILLS AND ABILITIES :

• Knowledge of security measures to be taken to secure facility, grounds, staff and the general public.
• Skill in patrolling grounds and facilities ensuring nothing is suspicious looking or possibly unsecured when it should be.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to complete routine reports and correspondence.
• Ability to listen and accurately interpret others’ communication or instructions to take appropriate action.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to calculate figures and compute rate, ratio, and percent and to draw and interpret bar graphs and apply basic algebraic concepts.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Overview

We are seeking a professional, customer-service oriented Security Officer to be part of our Christian Care Family. We are looking for a responsible individual to respond to our seniors' needs while preserving their dignity and quality of life.

This is a part time position that involves high levels of customer service in a senior housing community. It offers an excellent opportunity to the customer service minded experienced Security Officer.

The primary purpose of this position is to oversee resident safety and act as a deterrent to crime. As a Security Officer, you will respond to all resident emergency calls, observe, and report any unusual activities throughout the property.

You will enforce the policies and rules set forth by Christian Care and protect all residents' rights within the framework of Federal, State, and Local laws.

To carry out these ideals within the law and the rules of this institution, you will have the power to act as your professional judgment requires.

This role also serves to assist maintenance in assessing after-hours emergency calls.

What we offer :

• Competitive pay
• Benefits
• 403b Retirement
• Paid time off
• Paid sick leave
• Employee Assistance Program

Responsibilities

• Maintain a safe and secure environment of the company's property
• Observe for signs of crime or disorder and investigate disturbances
• Act lawfully in response to unusual or suspicious persons or activity on the property
• Take accurate notes of unusual occurrences, reporting in detail any suspicious incidents
• Patrol randomly or regularly buildings and perimeter
• Monitor and control access to building entrances and gates
• Perform data entry
• Answer phones and direct calls accordingly
• Contact emergency services as needed
• Perform various minor maintenance services as needed

Qualifications

• HS diploma or equivalent required
• Valid AZ driver's license required
• Current CPR / 1st Aid certification and fingerprint clearance card required or ability to acquire within first 30 days of employment
• Minimum of one-year experience as a public safety officer or related field required
• Additional skills required include great observation, good judgment, common sense, and excellent communication skills - both verbal and written
• Must be able to speak, read, write and understand English
• Strong customer service skills and computer experience a must

About Us :

Fellowship Square is a not-for-profit Christian Care Community providing over 40 years of affordable senior housing to our residents while promoting their quality of life and independence.

We are a company that cares about its hard-working employees. We pride ourselves on providing an excellent living experience for our residents and a welcoming, family-like atmosphere for our staff.

Fellowship Square Christian Care is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.

All qualified applicants will be considered without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

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