El Rio Health Jobs (4)

The primary goal of the El Rio Health

Medical Office Receptionist is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

nEssential Job Functions : n nPerforms and / or completes all clerical and non-clinical assigned duties, tasks, n nresponsibilities and assignments for a Medical Office Receptionist within reasonable time frames while meeting established rates of performance for the position;

ensuring the highest standards of excellence and the lowest of error rates in performing assigned duties. n nMaintains proficient skill levels that meet defined performance expectations for a Medical Office Receptionist, as evidenced by successful completion of competency skills evaluations for this position on an annual basis.

nMaintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures to include, but not limited to : work areas, workstations, hand washing, etc.

as required for a Medical Office Receptionist nDemonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards for a Medical Office Receptionist.

nMaintains patient confidentiality by controlling the environment and information being disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times.

nUnderstands and complies with all organizational Code of Conduct standards, Policies and Procedures, Standing Orders, and Service Excellence requirements (AIDET) at all times with all patients, visitors, and employees.

nEnsures a work environment safe and free from hazards; immediately addresses or informs management of safety issues or hazards;

adheres to Health and Safety Policies and Procedures. nParticipates in all safety programs, which may include assignments to an emergency response team.

nDemonstrates at all times a professional attitude and acceptable job performance for all clerical and non-clinical duties, tasks, responsibilities, and assignments for this position at any El Rio Health location or assignments that supports the operational needs of El Rio Health and as assigned by organizational leadership.

nPrepares and maintains the front desk / reception area for receiving patients, maintaining a clutter-free professional workstation.

n n nCompletes and documents all of the required patient information related to eligibility, insurance verification, and demographic data, as well as, documents patient responses and the employee’s actions into the Electronic Practice Management (EPM) program prior to patients seeing a provider.

n n nSchedules and manages patient appointments, both in person and by telephone, assists patients at kiosks, while expressing and demonstrating a supportive and positive attitude at all times.

nNotifies back office staff when walk-in patients present needing a medical assessment. nEnsures that patients and visitors are consistently informed of nurse / provider wait times.

nEvaluates problems, situations, or issues presented to the employee for priority needs, resolving the problem effectively and in a timely manner using critical-thinking and problem- solving skills appropriate to the position and authority for a Medical Office Receptionist.

nEnsures that all communication with a patient is completed in a proactive, positive, and effective manner that promotes the patient’s compliance with scheduled appointments.

nGenerates and provides a diverse set of reports as assigned or requested, by using available reporting programs linked to organizational software databases, programs, or systems.

nCommunicates with Providers and staff any reported outstanding items for tasking and completion by the appropriate and responsible individuals.

nEnsures a work environment safe and free from hazards; identifies and reports safety issues or hazards and immediately addresses or informs management, adheres to Health and Safety Policies and Procedures, nConsistently acknowledges and greets patients / visitors in a warm professional manner by maintaining eye contact, and a friendly professional smile.

nCommunicates effectively through written, verbal, and interpersonal skills as applied when interacting with patients or visitors, employees, and internal / external clients or representatives, successfully conveying and exchanging information in a positive manner.

nDemonstrates self-initiative by being aware of work environment and acts, as a team player, to assist co-workers and others.

nMaintains and displays a respectful and positive attitude. nServes at all times as a positive and effective role model to patients, co-workers, employees, and students.

nParticipates in a learning environment by being willing to train and learn from other employees, gaining new skills and knowledge to enhance and improve the quality of service provided to employees, as well as all internal / external clients or representatives.

nAccurately handles all cash, checks, or bankcards for payment; completes check and bankcard transactions according to established procedures;

collecting copayments and coinsurance amounts from patients, ensuring issuance of required receipts for all funds received and transactions.

nMaintains sufficient amounts of change in cash drawer, balancing assigned cash drawer and receipts with consistently high level of accuracy at all times;

documenting and communicating any discrepancies with a cash drawer balance. nPrepares daily account deposit documents; confirming all currency and deposit totals in compliance with all established cash handling policies and procedures.

nIn accordance with policies and procedures ensures that documentation of hours worked is completed accurately, as well as signed-off / approved in a timely manner.

nThrough structured learning, peer mentoring and ongoing training opportunities employees must be able to demonstrate an understanding, knowledge, and computer mastery of all El Rio Health systems and programs.

nParticipates in continuing education and organizational sponsored events and committees, understanding that these activities contribute to employee growth and to the improvement of operations within El Rio Health.

nMeets and conforms to the operational needs of El Rio Health as determined by management. n n nMinimum Education and Experience : n nHigh School Diploma or General Education Diploma (G.

E.D). n n nIf applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

n nRequired Licenses, Certifications, and Registrations : n nCurrent certification in Basic Life Support (BLS) for health care providers.

n n nLevel I fingerprint clearance card : current valid and in good standing or have applied for it within seven working days after beginning employment.

nEmployees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday.

If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

n n nPreferred Education, Experience, Skills, Abilities : n nMedical Office certification from an accredited technical program or college.

n n nBilingual (English / Spanish) with the ability to speak, read and write in both languages. n nEl Rio Health is a diverse and inclusive organization.

We are invested in helping you and your family Create Tomorrow.

The primary goal of the El Rio Health

Security Officer is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

nThe following functions and responsibilities will contribute to El Rio Health to achieve its KEY RESULTS : n n nWorld Class Experience for staff and patients nHealthier patients and employees nPositive Financial Result n n nEssential Job Functions : n nPerforms all security duties, tasks, and assignments supporting Security Department operations within established time frames;

meeting established rates of performance for the quality and quantity of work for the position, demonstrating a level of quality, efficiency, and accuracy in the employee’s job performance that ensures the highest standards of excellence.

nProvides a visible security presence through fixed-post or roving patrol assignments, supporting a safe and secure environment for patients, visitors, community members, and employees.

nPerforms security patrols of facilities and parking areas (on foot, or in motorized vehicle) to discourage and identify any criminal activity or safety concerns, reporting any unsafe conditions.

nIdentifies and reports any criminal activity, unsafe conditions, hazards, unlocked doors in restricted or secured areas, security violations, blocked entrances or exits, mechanical problems, and unauthorized persons.

n n nMinimum Education and Experience : n nHigh School Diploma or G.E.D. nA minimum of two (2) years’ experience in Law Enforcement, Military Police, or relevant Private Security service.

n n nIf applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

n n nRequired Licenses, Certifications, and Registrations : n nCurrent certification in Basic Life Support (BLS) for health care providers.

nEmployees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday.

If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

n n nPreferred Education, Experience, Skills, Abilities : n nBilingual (English / Spanish) with the ability to speak, read and write in both languages.

n n nEl Rio Health is a diverse and inclusive organization. We are invested in helping you and your family Create Tomorrow.

The primary goal of the El Rio Health

Medical Assistant is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

nEssential Job Functions : n nCompletes all clinical and non-clinical assigned duties, tasks, responsibilities, and assignments for a Medical Assistant within reasonable time frames while meeting established rates of performance for the position, ensuring the highest standards of excellence and the lowest of error rates in your work performance.

nPrior to the patient seeing a provider the Medical Assistant will complete all the steps and actions that are defined in the Patient Intake Process : n nDocumenting all the information nPatient responses to inquiries nActions into the patient’s Electronic Health Record (EHR) n nAssists, performs, or completes procedures, and / or activities, within the scope of practice appropriate for a Medical Assistant position while complying with all Nursing Policies and Procedures.

nAnticipates, identifies, and responds to the needs of the patient based upon the patient’s reason for the visit, including the coordination and availability of all outside medical records, as well as laboratory and radiology results.

nCompletes all Provider Orders ensuring that the patient understands and verbalizes their understanding of the discharge instructions.

nDocuments completed orders and actions taken by the Medical Assistant shall be entered into the patient’s Electronic Health Record (EHR) and submitted for processing within the defined period.

nCompletes all administrative and non-clerical activities, which are received through El Rio Health IT systems and / or the Patient Portal in support of clinical operations, completing all required documentation on these activities.

nMaintains proficient skill levels that meet defined performance expectations for a Medical Assistant, as evidenced by successful completion of competency skills evaluations for this position on an annual basis.

nMaintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures to include, but not limited to work areas, workstations, examination rooms, hand washing, etc.

as required for a Medical Assistant. nDemonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Accreditation standards for a Medical Assistant.

nMaintains patient confidentiality by controlling the environment and information disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times.

nUnderstands and complies with all organizational Code of Conduct standards, Policies and Procedures, Standing Orders, and Service Excellence requirements at all times with all patients, visitors, and employees.

nEnsures a work environment safe and free from hazards; immediately address or inform management of safety issues or hazards;

adhere to Health and Safety Policies and Procedures; participate in all safety programs, which may include assignment to an emergency response team.

nDemonstrates at all times a professional attitude and acceptable job performance for all clinical and non-clinical duties, tasks, responsibilities, and assignments for this position at any clinic location or assignment that supports the operational needs of El Rio Health and as assigned by organizational leadership.

nEvaluates problems, situations, or issues presented to the employee (whether in a clinical or non- clinical environment) for priority needs, resolving the problem effectively and in a timely manner using critical-thinking and problem-solving skills appropriate to the position and authority for a Medical Assistant.

nEnsures that all communication with a patient is completed in a proactive, positive, and effective manner that promotes the patient’s compliance with scheduled appointments and / or treatments.

nDocuments communication efforts with the patient in in the patient’s Electronic Health Record (EHR) in accordance with the Nursing Policies and Procedures.

nIdentifies and reports any safety hazard, or potential hazard, by directly notifying supervisory staff immediately and ensuring that El Rio facilities provide a safe and secure environment for all patients, visitors, and employees.

nAdheres to Health and Safety Policies and Procedures; participate in all safety programs, which may include assignment to an emergency response team.

nAdds labels, rotates, and stocks medications, medical supplies, and equipment in compliance with the Nursing Policies and Procedures, maintaining proper and appropriate inventories for operational use n nMinimum Education and Experience : n nA High School Diploma or General Education Diploma (G.

E.D.). n n nIf applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

n nRequired Licenses, Certifications, and Registrations : n nA Medical Assistant Certificate from an approved and accredited educational institution.

n n nCurrent certification in Basic Life Support (BLS) for health care providers. nLevel I fingerprint clearance card : current valid and in good standing or have applied for it within seven working days after beginning employment.

nEmployees in this position may be required to have reliable transportation that can meet any operational reassignments of the organization during the workday.

If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

n nPreferred Education, Experience, Skills, Abilities : n nOne year of experience as a medical assistant in an ambulatory health care setting.

n n n Bilingual (English / Spanish) with the ability to speak, read and write in both languages n nEl Rio Health is a diverse and inclusive organization.

We are invested in helping you and your family Create Tomorrow.

Security - Security Officer

Manning House I, 450 W. Paseo Redondo, Tucson, Arizona, United States of America Req #5072 Thursday, April 27, 2023

The Security Officer as part of a team is responsible for providing security and safety services that support a safe and secure environment for patients, visitors, community members and employees of El Rio Health.

In this role the Security Officer performs routine security and public safety patrol duties, providing escort services and other basic public assistance services at a location assigned by management.

The Security Officer must demonstrate the appropriate level of professionalism and self-initiative in successfully performing all security functions, duties, tasks, assignments, and responsibilities following well-established procedures of the Security Department and its varied operations.

The Security Officer works with general supervision and review, following well-established procedures that utilize defined and limited independent judgment.

Any issues or problems involving departures from standard policies, interpretations, or procedures the Security Officer will communicate with the Security Supervisor for review and direction on a resolution.

Essential Job Functions :

Performs all security duties, tasks, and assignments supporting Security Department operations within established time frames;

meeting established rates of performance for the quality and quantity of work for the position, demonstrating a level of quality, efficiency, and accuracy in the employee’s job performance that ensures the highest standards of excellence.

• Provides a visible security presence through fixed-post or roving patrol assignments, supporting a safe and secure environment for patients, visitors, community members, and employees.
• Performs security patrols of facilities and parking areas (on foot, or in motorized vehicle) to discourage and identify any criminal activity or safety concerns, reporting any unsafe conditions.
• Identifies and reports any criminal activity, unsafe conditions, hazards, unlocked doors in restricted or secured areas, security violations, blocked entrances or exits, mechanical problems, and unauthorized persons.
• Ensures that facilities and restricted areas are properly secure, inspecting access points for proper use by employees and hardware function;

Opens and secures facilities at the beginning and ending hours of operation as required.

Monitors and directs vehicular and pedestrian traffic ensuring smooth and safe movement in parking areas; supports the authorized use of disabled parking by patients, visitors, and employees;

and ensures the proper clearance of fire lanes for emergency vehicle use.

• Serves as a visible presence towards reducing the theft, misuse, or damage to facilities, equipment, or personal property by monitoring public and private areas for unauthorized individuals, or criminal activity.
• Provides assistance and escort services to patients, visitors, community members or employees as requested or observed.
• May provide safe and efficient transportation to employees using an organizational vehicle.
• Responds to El Rio emergency situations or calls for service in an appropriate and timely manner, assuming control and coordination of the incident in compliance with all El Rio Community Health

Center policy and procedures, complying will all defined emergency incident standards and practices.

Notifies immediately the appropriate department and organizational leadership in compliance with the defined communications security protocols of all emergency situations or criminal activity.

Conducts the preliminary investigation of security related incidents or calls for service.

Interviews patients, visitors, and / or employees to define and document observations and information related to the incident.

Documents all actions and elements of an incident, the observations of witnesses and / or participants, and any other relative information onto the required incident report in a timely and accurate manner.

When an incident involves an emergency situation or criminal activity, the Security Officer will initiate and coordinate a service call request with local emergency services or law enforcement.

Assists with crowd control and other critical functions during emergency situations.

Maintains a documentation log of daily service calls for weekly and monthly reporting.

• Adheres to and complies with all Federal, State and Local statutes, laws, or regulations, as well as all organizational and departmental policies and procedures related to the scope of authority and responsibility as a Security Officer.
• Supports the implementation of strategic department goals and objectives, policies, and procedures; effectively interpreting and implementing policies, procedures, and best practices supporting successful security services and / or support for patients, visitors, community members, and employees.

Minimum Education and Experience :

• High School Diploma or G.E.D.
• A minimum of two (2) years’ experience in Law Enforcement, Military Police, or relevant Private Security service.

Required Licenses, Certifications, and Registrations :

• Must obtain and maintain current certification in Basic Life Support (BLS) for health care providers.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday.

If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

Preferred Education, Experience, Skills, Abilities :

Bilingual (English / Spanish) with the ability to speak, read and write in both languages

El Rio Health is a diverse and inclusive organization. We are invested in helping you and your family Create Tomorrow.