We have an exciting opportunity to join our team as a Secretary II.

In this role, the successful candidate Responsible for providing basic front-desk support for clinical intake operations.

May provide assistance to less senior staff with completing intake related duties

Job Responsibilities :

Maintains and receives files for area. Maintains files in organized and up-to-date manner in order to facilitate their retrieval.

Completes filing in accordance with departmental procedures. Sorts and distributes documents and forms for area section.

Distributes materials according to content of communications and departmental procedures. Logs in materials with respect to time and data when applicable.

Processes incoming and outgoing documents. Completes forms neatly. Secures appropriate signatures and forwards documents / forms to correct destination based on pertinent Medical Center procedures.

Maintains copy for files. Faxes documents in accordance with departmental procedures.

• Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies.
• Performs other related duties as needed by providers and supervisors.
• May assist, provide guidance and / or train less senior staff with completing intake related duties.
• Maintains workload statistics and other data for departmental records. Records statistics in established time intervals designated by supervisor.

Follows instructions given by supervisor and prepares information neatly.

Assists with the completion of special projects, reports and activities. Ensures requested and related information is accurate and complete.

Brings any problems or questions to supervisors attention. Submits data to supervisor neat and well-written.

Schedules routine appointments and follow ups for visits and procedures that do not require / or have already been pre-authorized.

Prepares the daily schedule. Refers all inquiries regarding pre-authorizations / certifications to the Medical Secretary.

Provides reception assistance ( greet patients, answer calls, requests for assistance are directed to proper individual, etc.

Screens telephone callers in pleasant and a professional manner; handles call; take messages or directs caller to appropriate person or area.

Responsible for patient check-in and check-out. Gathers all patient demographic related data and materials from patients and / or their representatives.

Obtains insurance information (ID card, member / group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure.

On subsequent visits, asks them to verify demographic info and makes any necessary edits. Collect and ask patients to sign patient related documents including HIPAA, MSPQ, ABN, etc.

Follow up with patients and / or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.

• Scan all necessary documents (insurance cards, lab requisitions, etc.) into the intake system.
• Monitors intake work queue for timely intake completion.
• Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria (, denial of electronic insurance eligibility, ABN questions / concerns, questions regarding insurance or pay-or restrictions, making payment, multi plan determinations, any and all issues / questions / concerns relating to financial matters) to the Business Office Associate.
• Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
• Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions.

Writes materials clearly and legibly.

Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged.

Minimum Qualifications :

To qualify you must have a High School diploma. Three years of relevant medical clerical experience. Knowledge of medical terminology.

Background in computer literacy preferred. Light, accurate keyboarding skills required. Excellent organizational, interpersonal and communications skills required.

Preferred Qualifications :

Knowledge of computer-based scheduling and appointment programs. Excellent telephone skills. Prior physician practice experience.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.

Our team members enjoy competitive wages, affordablehealth, dental, and prescription drug insurance, 3 weeks paidvacation, paid sick leave, 11 paid holidays, flexible schedules,401(k) with company match, and a chance to make a difference everyday! Full and part-time opportunities available for many positions.Hiring immediately!

Pay $17.00 per hour

Reports to the designated director, manager,administrator, or supervisor. Responsible for performing a varietyof routine clerical and departmental duties.

• Receive telephone calls and visitors;handle routine matters personally and route non routine business toproper staff for consideration.
• Maintaincalendar and schedule appointments.
• Act asliaison between manager, director and other center and departmentalstaff.
• Maintain correspondence control log,receive incoming and outgoing mail and follow up on dates foraction items.
• Review and audit all assignedareas regularly for contractual compliance and effectiveness ofdelivery of services to student.

Prepare relatedreports.

• Perform a variety of clerical andadministrative duties; preparation of special reports, type anddistribute meeting minutes, maintain files and records, statisticaldata, make travel arrangements, etc. asrequired.
• Maintain a safe and clean work areathat models high standards for a workenvironment.
• Enter information into CIS, EISand other automated system asdirected.

Education andExperience Requirements :

High schooldiploma or equivalent and one year related experience required.Experience with youth, excellent written and verbal communicationsskills and computer proficiency required.

Valid driver’slicense with an acceptable driving record, unless waived bymanagement.

Description

Ready to be a part of something big? At the South Bronx Job Corps Center, we provide at-risk students with the tools they need to be successful at no cost to them or their families.

Our team members enjoy competitive wages, affordable health, dental, and prescription drug insurance, 3 weeks paid vacation, paid sick leave, 11 paid holidays, flexible schedules, 401(k) with company match, and a chance to make a difference every day! Full and part-time opportunities available for many positions. Hiring immediately!

Pay $17.00 per hour

Reports to the designated director, manager, administrator, or supervisor. Responsible for performing a variety of routine clerical and departmental duties.

• Receive telephone calls and visitors; handle routine matters personally and route non routine business to proper staff for consideration.
• Maintain calendar and schedule appointments.
• Act as liaison between manager, director and other center and departmental staff.
• Maintain correspondence control log, receive incoming and outgoing mail and follow up on dates for action items.
• Review and audit all assigned areas regularly for contractual compliance and effectiveness of delivery of services to student.

Prepare related reports.

• Perform a variety of clerical and administrative duties; preparation of special reports, type and distribute meeting minutes, maintain files and records, statistical data, make travel arrangements, etc. as required.
• Maintain a safe and clean work area that models high standards for a work environment.
• Enter information into CIS, EIS and other automated system as directed.

Education and Experience Requirements :

High school diploma or equivalent and one year related experience required. Experience with youth, excellent written and verbal communications skills and computer proficiency required.

Valid driver’s license with an acceptable driving record, unless waived by management.

Job Description

Minimum or Preferred Qualifications

High school diploma or GED equivalency. Must demonstrate ability to read, write and comprehend medical terminology. Previous clerical and / or receptionist duties preferred.

Computer skills required. Must successfully complete a basic computer skills assessment and clerical skills assessment.

Department

OCH Nursing NICU

Grade

Bi-Weekly Hours

37.5

Scheduled Work Hours

3p -11p

Weekend / Holiday Requirement

Weekend and / or Holiday Scheduling Required

Union Code

05 - SEIU CHOB Clerical

Recruiter

Constance Rollo

Auto req ID

Shift Days / Times : 9A - 5P

Unpaid lunch break

Overtime Required : No

Travel Required : No

Work on a NYS Holiday Required : No

No Parking Provided

Front Desk Receptionist

Answer calls on multi line switchboard, route calls to the appropriate party

Greet customers, check them in , call Counselors to inform them of their appointments

Handle questions from walk-ins and direct them to the appropriate staff

Use case management system to look up participants in the system

Provide callers with infromation about applying for services, send emails with link for application and orientation videos

Schedule orietnation appointments, keep orientation log