Responsible for providing basic support services for Medical Office intake operations. Assist with post-visit inter-departmental scheduling for patient visits, treatments, and procedures in collaboration with other areas within the Medical Center.

Obtains pre-authorizations / certifications for treatments and diagnostic procedures as appropriate. May provide assistance to less senior staff and cover the front-desk as needed.

Job Responsibilities :

• Performs other duties as assigned.
• Provides reception assistance ( greet patients,answer calls, requests for assistance are directedto proper individual, etc.

Screens telephonecallers in pleasant and a professional manner;handles call; take messages or directs caller toappropriate person or area.

Schedules routine appointments and follow upsfor visits and procedures that do not require / orhave already been pre-authorized.

Prepares thedaily schedule. Refers all inquiries regarding preauthorizations / certifications to the MedicalSecretary.

Responsible for patient check-in and check-out.Gathers all patient demographic related data andmaterials from patients and / or theirrepresentatives.

Obtains insurance information(ID card, member / group #s, etc.), verifiesinsurance eligibility electronically, takes theirpicture and asks them to use Patient Secure.

Onsubsequent visits, asks them to verifydemographic info and makes any necessaryedits. Collect and ask patients to sign patientrelated documents including HIPAA, MSPQ,ABN, etc.

Follow up with patients and / or theirrepresentatives, physician offices, etc to gathermissing data and materials in order to completethe intake process, or refers to more senior levelstaff.

• Scan all necessary documents (insurance cards,lab requisitions, etc) into the intake system.
• Monitors intake work queue for timely intakecompletion.
• Refers patients who have a question regardinginsurance coverage or are in need of counsel onfinancial matters based on established criteria(, denial of electronic insurance eligibility,ABN questions / concerns, questions regardinginsurance or pay-or restrictions, making payment,multi plan determinations, any and allissues / questions / concerns relating to financialmatters) to the Business Office Associate.
• Maintains cooperative and professionalrelationships with physicians, nurses and officeand clinical staff.
• Types routine material such as forms and letters,envelopes, etc. Types materials neatly,accurately and according to instructions.

Writesmaterials clearly and legibly.

• Answers patient questions to ensureunderstanding and patient satisfaction, or refersthem to more senior level staff. Maintainsconfidentiality on matters to which they areprivileged.
• Maintains and receives files for area. Maintainsfiles in organized and up-to-date manner in orderto facilitate their retrieval.

Completes filing inaccordance with departmental procedures. Sortsand distributes documents and forms for areasection. Distributes materials according tocontent of communications and departmentalprocedures.

Logs in materials with respect totime and data when applicable. Processesincoming and outgoing documents. Completesforms neatly.

Secures appropriate signatures andforwards documents / forms to correct destinationbased on pertinent Medical Center procedures.

Maintains copy for files. Faxes documents inaccordance with departmental procedures.

• Maintains supplies and cleanliness of space,restocks supplies as needed. Notifies supervisorof any shortage of supplies.
• May assist, provide guidance and / or train lesssenior staff with completing intake related duties.
• Prepares simple, routine memoranda letters,labels, routine manuscripts, correspondence andother documents as needed. Reviews work foraccuracy and completeness.

May maintainroutine calendar, assist in basic preparing forconferences and the related duties.

Maintains workload statistics and other data fordepartmental records. Records statistics inestablished time intervals designated bysupervisor.

Follows instructions given bysupervisor and prepares information neatly.

Primarily responsible for taking patient phonecalls and scheduling over the phone. Greets andscreens telephone calls in a pleasant andprofessional manner.

Schedules appointmentsfor visits, procedures and follow-ups. Collectspatient demographic related data, electronicallyverifies insurance eligibility, coordinates preauthorizationsas appropriate, takes medicalhistory, and assigns appointment to Physicianbased on procedure and insurance Surgical and Infusion scheduling to SeniorMedical Secretary.

Post patient-appointment, coordinates interdepartmentalscheduling for specialist visits,scans and procedures in accordance withinsurance coverage, in compliance with physiciandirectives.

Collaborates with other areas of theMedical Center as well as Insurance providers toobtain pre-authorizations / certifications fortreatments and diagnostic procedures, andensures patient is eligible at the time of theirappointment.

Refers to Senior Medical Secretaryfor scheduling related to Surgery and Infusion.

• Responsible for Pre-Authorizations andCertifications with the exception of surgicalprocedures. Ensures that appropriate procedureand diagnosis coding is utilized in the precertificationand verification process andquestions physicians, if appropriate, to ensureaccuracy and completeness of information.
• May delegate and oversee the work to lesssenior staff. Reviews work of less senior staff.
• Maintains workload statistics and other data fordepartmental records. Records statistics inestablished time intervals designated bysupervisor.

Follows instructions given bysupervisor and prepares information neatly.

Assists with the completion of special projects,reports and activities. Ensures requested andrelated information is accurate and any problems or questions to supervisorsattention.

Submits data to supervisor neat andwell-written.

• Maintains physician patient schedule, patientprocedure schedules, appointment calendar andOperating Room Schedule.
• Maintains workload statistics and other data fordepartmental records. Records statistics inestablished time intervals designated bysupervisor.

Follows instructions given bysupervisor and prepares information neatly.

Responsible for scheduling appointments forsurgery and infusion procedures.

Minimum Qualifications :

To qualify you must have a High School diploma. One year of relevant medical clerical experience. Must include prior physician practice experience and knowledge of medical terminology.

Background in computer literacy preferred. Light, accurate keyboarding skills required. Excellent organizational, interpersonal and communications skills required.

Preferred Qualifications :

Preferred Qualifications : Knowledge of computer-based scheduling and appointment programs. Excellent telephone skills.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.

Our team members enjoy competitive wages, affordablehealth, dental, and prescription drug insurance, 3 weeks paidvacation, paid sick leave, 11 paid holidays, flexible schedules,401(k) with company match, and a chance to make a difference everyday! Full and part-time opportunities available for many positions.Hiring immediately!

Pay $17.00 per hour

Reports to the designated director, manager,administrator, or supervisor. Responsible for performing a varietyof routine clerical and departmental duties.

• Receive telephone calls and visitors;handle routine matters personally and route non routine business toproper staff for consideration.
• Maintaincalendar and schedule appointments.
• Act asliaison between manager, director and other center and departmentalstaff.
• Maintain correspondence control log,receive incoming and outgoing mail and follow up on dates foraction items.
• Review and audit all assignedareas regularly for contractual compliance and effectiveness ofdelivery of services to student.

Prepare relatedreports.

• Perform a variety of clerical andadministrative duties; preparation of special reports, type anddistribute meeting minutes, maintain files and records, statisticaldata, make travel arrangements, etc. asrequired.
• Maintain a safe and clean work areathat models high standards for a workenvironment.
• Enter information into CIS, EISand other automated system asdirected.

Education andExperience Requirements :

High schooldiploma or equivalent and one year related experience required.Experience with youth, excellent written and verbal communicationsskills and computer proficiency required.

Valid driver’slicense with an acceptable driving record, unless waived bymanagement.

Description

Ready to be a part of something big? At the South Bronx Job Corps Center, we provide at-risk students with the tools they need to be successful at no cost to them or their families.

Our team members enjoy competitive wages, affordable health, dental, and prescription drug insurance, 3 weeks paid vacation, paid sick leave, 11 paid holidays, flexible schedules, 401(k) with company match, and a chance to make a difference every day! Full and part-time opportunities available for many positions. Hiring immediately!

Pay $17.00 per hour

Reports to the designated director, manager, administrator, or supervisor. Responsible for performing a variety of routine clerical and departmental duties.

• Receive telephone calls and visitors; handle routine matters personally and route non routine business to proper staff for consideration.
• Maintain calendar and schedule appointments.
• Act as liaison between manager, director and other center and departmental staff.
• Maintain correspondence control log, receive incoming and outgoing mail and follow up on dates for action items.
• Review and audit all assigned areas regularly for contractual compliance and effectiveness of delivery of services to student.

Prepare related reports.

• Perform a variety of clerical and administrative duties; preparation of special reports, type and distribute meeting minutes, maintain files and records, statistical data, make travel arrangements, etc. as required.
• Maintain a safe and clean work area that models high standards for a work environment.
• Enter information into CIS, EIS and other automated system as directed.

Education and Experience Requirements :

High school diploma or equivalent and one year related experience required. Experience with youth, excellent written and verbal communications skills and computer proficiency required.

Valid driver’s license with an acceptable driving record, unless waived by management.

Job Description

Minimum or Preferred Qualifications

High school diploma or GED equivalency. Must demonstrate ability to read, write and comprehend medical terminology. Previous clerical and / or receptionist duties preferred.

Computer skills required. Must successfully complete a basic computer skills assessment and clerical skills assessment.

Department

OCH Nursing NICU

Grade

Bi-Weekly Hours

37.5

Scheduled Work Hours

3p -11p

Weekend / Holiday Requirement

Weekend and / or Holiday Scheduling Required

Union Code

05 - SEIU CHOB Clerical

Recruiter

Constance Rollo

Auto req ID

Shift Days / Times : 9A - 5P

Unpaid lunch break

Overtime Required : No

Travel Required : No

Work on a NYS Holiday Required : No

No Parking Provided

Front Desk Receptionist

Answer calls on multi line switchboard, route calls to the appropriate party

Greet customers, check them in , call Counselors to inform them of their appointments

Handle questions from walk-ins and direct them to the appropriate staff

Use case management system to look up participants in the system

Provide callers with infromation about applying for services, send emails with link for application and orientation videos

Schedule orietnation appointments, keep orientation log