Job Details

Description

Rocky Mountaineer (RM) is the world’s largest privately-owned luxury passenger rail service. We are committed to living our values : Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes.

The Lead Guest Experience Specialist (Lead GES) reports to the Station Management Team.

This position is responsible for providing excellence in guest satisfaction through direct service to guests at the assigned destination.

The Lead GES is a problem-solving champion, empowered to make decisions on behalf of the company. Additionally, the Lead GES supports the Station Management Team in executing Ground Operations and will provide leadership and operational coverage in the absence of station management as required.

As such, the Lead GES will learn and be involved in all aspects of station operations including training and coaching.

This position is deemed Safety Alert since regular access to an active railway area is required. The Lead GES is part of the Destinations Ground Operations (DGO) team responsible for the health and safety of colleagues, guests, the public, property, and the environment.

Key Areas of Accountability

Guest Experience

• Work as part of Station Management to prepare, organize, oversee, and execute the daily operations of the station to provide world-class service to guests and to deliver on RM’s brand promise enabling the creation of life changing experiences.
• Be well versed in RM products and respond knowledgeably to guest questions related to their journey.
• Monitor and action communication channels (e.g. station email inbox, personal RM email, voice messages, MS Teams).
• Prepare documentation, manifests, supplies, and reports concerning daily operations.
• Maintain station supplies inventory (e.g. luggage tags, amenity kits, office supplies), communicate with the designated team members or partners to order and replenish as required.
• Respond to questions and / or prepare manifests for hotel partners, tour groups, and sightseeing tours.
• Greet guests, perform check-in duties, answer questions, and provide direction to ensure smooth transfers to / from the train.
• Accurately document and communicate concerns from guests, Onboard team, internal and external partners, and resolve or escalate as required.
• Plan for special guest requirements, including accessibility needs; ensuring the team is appropriately directed and trained to provide specialized services required.
• Order transportation (e.g. taxis, rideshare) as required.
• Operate equipment for guests requiring mobility assistance (e.g., mobility lift).
• Maintain station / siding aesthetics in line with the RM standard by cleaning platform and public areas and restocking supplies.
• Assist with station / siding traffic flow as required by guiding motorcoaches, luggage trucks, and directing guests and the public.
• Perform tagging, sorting, scanning, loading, unloading, and delivery of guest luggage, as well as preparing luggage reports and managing misdirected luggage.
• Ensure safe boarding and offboarding vehicles; transportation to and from station / sidings; use of mobility equipment;

movement around stations / sidings; and provide relevant safety commentary.

• Escort guests by motorcoach / shuttle to / from partner hotels / sidings, and provide commentary en route when required.
• Escort guests on transfer and provide commentary en route as required.
• Assist or step in as an On-Duty Manager whenever required to run daily operations in the absence of a Station Manager.
• Provide local restaurant and activity recommendations, directions, and assistance to guests.

Leadership and Engagement

• Foster a safe and respectful workplace for team members that promotes a positive and engaging environment enabling team members to live and breathe RM’s vision and values.
• Ensure team members comply with company policies, procedures, and guest experience standards.
• Provide supervision, training, and oversight of team to ensure operating and guest excellence standards are met.
• Assist station management with team recognition programs.
• Effectively communicate with team members through various channels including verbal, phone, text, email, and proper use of radio communication.
• Provide supervision and direction to the team, assign duties, communicate the operational requirements, and monitor the performance of all assigned duties to ensure effective utilization of the team.
• Work with station management to enhance standard operating procedures by participating in meetings and recommending improvements to RM’s guest experience program.
• Audit team members, partners, and operations to provide feedback and improve performance and guest experience where required.
• Build strong relationships with front-line team members, managers, and with internal and external partners.
• Help build a strong Destinations Team through effective motivation, recognition, and coaching of team members to achieve goals.
• Support Station Management in the development and execution of recruitment, orientation, and training of team members.
• Support the achievement of KPIs, Dashboard and, Net Promoter Score targets.
• Effectively represent the RM brand, by adhering to and ensuring the standards established in the Uniform and Appearance Policy.

Safety and Security

• Adhere to RM’s safety and security standards so that safety hazards and concerns are mitigated / reduced for RM guests, team members, and partners.
• Be proactive in building awareness and enhancing a culture of workplace safety.
• Assist station management in the execution of Destinations safety and emergency response procedures during irregular or emergency operations which could require travel to other locations.
• Report all injuries and near misses to the On-Duty Manager and support the investigation of all workplace accidents as well as the completion of the necessary paperwork in a timely and accurate manner.
• Attend health and safety meetings during the regular season as required.
• Conduct audits to ensure compliance with safety programs.

Qualifications

Education / Certifications / Knowledge

• High School Diploma or GED equivalency required
• Certificate in Tourism, Hospitality, Travel or related field desired
• Valid U.S. Driver’s License required

Experience

• Experience in tourism, hospitality, and / or customer service desired
• 1-2 years of supervisory experience desired
• Familiarity in world class guest experience, and / or luxury brand considered an asset
• Experience with public speaking or engaging with an audience is considered an asset

Skills

• Demonstrates a polished leadership presence
• Professional communication skills, both verbal and written
• Confidence and competency with public speaking in front of large groups and / or on microphones
• Strong time management and administrative skills
• Ability to multitasks and take initiative
• Ability to work independently and as part of a team
• Demonstrate a professional, accountable, and responsible work ethic
• Ability to work in a high volume and high demand environment
• Ability to handle difficult scenarios and conversations in a calmly, consistently, and professionally
• Highly organized with strong attention to detail
• Energetic, motivated, hardworking, and committed to guest service
• Proficient with MS Office applications (Word, Excel, Outlook, PowerPoint); experience with Teams an asset
• Ability to adapt to new technology and learn platforms
• Ability to safely lift 50 pounds and to repeatedly carry and safely load luggage into a transport truck
• Must be entitled to work in the USA for the full duration of the operating season (March-October)

Work Environment / Physical Requirement

Schedule regularly includes early mornings, evenings, weekends, and split shifts as per train arrival / departure schedules.

Overtime may be required for irregular operations or delays

• Requires work in a Safety Alert environment including railway tracks, moving trains, and other vehicles
• Requires outdoor work in a variety of weather conditions

Salary

• Salary : $22 an hour
• End-of-the-Season bonus

Eligible Benefits

All team members regularly working 30 hours per week will be eligible for our group benefits plan, which includes :

• Medical, Dental, Vision, Life Insurance
• Short term disability, long term disability, and Accidental Death & Dismemberment policy
• Travel emergency assistance
• Business travel accident insurance and business travel emergency medical insurance
• Vacation time, sick time, and holiday pay
• 401(k) plan
• Rocky Mountaineer is covered under the Railroad Retirement Act. The U.S. Railroad Retirement Board (RRB) administers the benefits programs covered under the Railroad Retirement Act, including retirement, survivor, unemployment, sickness, and disability benefits.

For more information regarding the benefits of the RRB, visit the Railroad Retirement Board website at rrb.gov.

Rocky Mountaineer is an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes.

Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Sales AssociateAs one of our passionate, fun and dedicated Sales Associates, you will be the voice of our brand while elevating the consumer experience through genuine consumer connections and selling our original / innovative products.

As an invaluable part of our team, you will thrive in an environment where individuality and authenticity are celebrated.

If you aspire to a career in retail and are looking for a company dedicated to your personal growth to evolve into a leader of tomorrow, then Vans is for you.

Join the Vans Family Vans® is the original action sports footwear company, rooted in authenticity and creativity. Founded in 1966, we have thrived on a legacy of impacting our greater community through four pillars : action sports, music, art and street culture.

We are constantly inspired by the creative voyagers within our company and community. For them, creativity is about the journey, not just the output.

Our mission is to empower everyone to use creativity to discover themselves. Our vision is to create a world where anyone can be their unique self.

At Vans, our culture sets us apart and influences everything we do. We are driven by our five values : We have HEART also referred to as the Van Doren Spirit .

We are relentlessly CURIOUS about our consumers and the world around us. We are UNAPOLOGETICALLY AUTHENTIC and wholeheartedly believe the most Off the Wall thing you can do is be yourself.

We are driven by a spirit of INGENUITY. And we are passionate about local COMMUNITIES. And most of all, we are a family that has fun together.

At Vans we empower creative exploration and inspire youth culture through a commitment to inclusivity. We welcome anyone and everyone into our global family and proudly celebrate and environment where individuality is embraced, equal opportunities thrive, and everyone is empowered to reach their greatest potential.

By joining our family, you will be immersed in an environment of incredibly supportive and collaborative people. We work hard across a multitude of initiatives to bring the Van Doren Spirit to life.

We live for what we do. How You Will Make a Difference What you will do :

• Build sales by maintaining a consumer centric mindset and using selling behaviors through genuine interactions with consumers.
• Ensure the store is consistently recovered and consumer ready by meeting brand standards.
• Use strong verbal and nonverbal communication skills to exceed sales results.
• Regularly interact with consumers within the store, providing a high level of customer service.
• Adhere to policies, procedures and practices that align with company directives. Skills for SuccessWhat you bring :
• Proven communication skills
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
• Ability to be solution oriented
• Ability to be flexible in a fast paced environment
• 0-1 years of related professional / retail experience is preferred
• A formal education and subsequent undergraduate / graduate degrees are nice to have, but we are most interested in your total experience and professional achievements.

What’s in it For YouWe’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people.

That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates.

When it comes to benefits, we’re the total package. Go to MyVFBenefits.com and click on Looking to Join VF? to learn more.

Free To Be, Inclusion & Diversity As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity.

We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

Our Parent Company, VF CorporationVF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands.

At the heart of our journey lies our company-wide purpose : We power movements of sustainable and active lifestyles for the betterment of people and our planet.

This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands.

Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.comWe just have one question. Are you in?

Pay Range :

$11.13 USD - $16.70 USD per hour

Minimum Start Rate : $14.65

$14.65

Benefits at VF Corporation :

This position is a part-time or limited time position (i.e., internship) and is not eligible for all of the benefits plans offered at VF Corporation.

There are some benefits the company offers that this position can participate in. You can review a general overview of the benefits provided at VF by visiting and by clicking Looking to Join VF?

Detailed information on the benefits options you qualify for will be provided upon hire.

R-20230505-0111

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Greet customers to assess customer needs and provide an exceptional shopping experience
• Describe footwear and apparel technology to ensure customers are making informed decisions for their purchase
• Recommend, select, and help locate merchandise based on customer needs
• Maintain knowledge of sales, promotions, and policies regarding purchases and exchanges or returns
• Demonstrate the features and benefits of footwear and apparel to maximize sales goals
• Watch for and recognize security risks and thefts as well as know how to prevent or handle these situations
• Maintain store appearance by straightening, sizing, and refolding merchandise to create exceptional shopping experience
• Support the processing of shipment and merchandise by sensoring, repricing, and filling the sales floor with product to sell to customers
• Retrieve product from the floor, back-stock and / or up-stock using provided equipment as needed

KNOWLEDGE, SKILLS & ABILITIES :

• Exceptional customer service skills
• Ability to work in a fast-paced environment
• Reliable with a strong work ethic
• Knowledge of basic mathematics including addition, subtraction, division, and multiplication and their applications
• Ability to conduct self in a professional and respectful manner with customers and employees
• Excellent verbal communication skills
• Ability to complete tasks in a timely manner with a high degree of accuracy and attention to detail
• High sense of urgency
• Ability to work a flexible schedule including holidays, nights, weekends and overtime in order to fit business needs
• Must have the ability to travel to assigned store with own transportation methods
• Willing to work as part of a team and complete some work independently
• Ability to maintain regular and punctual attendance

CORE COMPETENCIES :

• Customer Orientation
• Innovation & Creativity
• Collaboration & Mutual Respect
• Leadership
• Results Driven

MINIMUM QUALIFICATIONS

EDUCATION / EXPERIENCE :

This is an entry level position.

PHYSICAL DEMANDS : In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

• Must be able to stand, walk, and squat the majority of the work shift
• Must be able to lift, move and carry up to 25 pounds
• Must be able to read, count and write to accurately complete all documentation and reports
• Must be able to see, hear, and speak in order to communicate with employees and other customers
• Vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
• Must be able to have manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms

Moderate : Mostly standing, walking, bending, frequent lifting, ladder climbing, reaching

WORK ENVIRONMENT : In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

RETAIL LOCATIONS : Works with the public in an indoor location that is clean, orderly, properly lighted and ventilated. Noise levels are considered moderate.

PAY TRANSPARENCY :

To encourage pay transparency, promote pay equity, and proactively address regulations, ASICS America Corporation will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees.

A posted pay range applies to the current job posting. Pay offers may be based on key factors such as education and related experience.

ASICS CCPA Pre-Collection Notice for Job Applications : We collect personal information (PI) from you in connection with your application for employment with ASICS America Corporation, including the following categories of PI : identifiers, personal records, professional or employment information, and inferences drawn from your PI.

We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at .

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job.

ASICS America Corporation reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities.

ASICS America Corporation is an Equal Opportunity Employer.

Job Details

Description

Job Title : Parks & Recreation Maintenance Technician I (Seasonal)

FLSA : Non-Exempt

This is a summer seasonal position with the possibility of flexible work hours / days.

Season dates are expected to run from now until 11 / 15 / 2023.

NATURE OF WORK :

Under direct supervision, provides front line labor for the Parks and Recreation department.Works cooperatively with the Recreation Supervisor and Director toward the completion of assigned projects.

Performs recreation services and maintenance of trails and facilities.

DUTIES AND RESPONSIBILITIES :

1)Construction and Maintenance of Summer and Winter Activities

Performs required labor involved in trail construction.

Performs required labor involved with year-round maintenance of summer and winter trails.

Prepares and maintains ice skating rink in a safe manner for public use (winter season only).

Collects trash, recycling, and dog refuse from collection bins, trails and common areas.Stocks trail maps.

Uses hand tools to shovel snow, chip ice, pack out tracks, rake berms, pickaxe rocks, shovel dirt, dig holes, and perform all other outdoor labor related activities associated with winter and / or summer recreational venues.

2) Safety Recognizes, practices, and enforces safety rules and procedures when performing any and all tasks associated with this position Reports unsafe actions, conditions and injuries to the Recreation Supervisor immediately

Participates in regular safety tailgate trainings

Wears all required safety apparel and personal protective equipment (PPE) including wearing seat belts when operating any town vehicle

Strict commitment to personal safety and the safety of co-workers

3) Special Projects

Assists other departments with special projects as needed

Promote use of recreational facilities

Always performs duties with attention to minimizing impacts to the environment including water conservation, natural products, chemical use, recycling and Zero Waste, energy and fuel conservation.

Performs all tasks in a friendly and professional manner at all times, assists and provides information to residents and guests, subcontractors and merchants with utmost attention to quality customer service

MINIMUM QUALIFICATIONS :

High School diploma / GED. Experience in previous summer and winter parks and recreational duties preferred. Experience operating four wheelers, hand tools and light equipment preferred.

Licenses / Certification(s) :

Possession of a valid Colorado State Driver’s License is required.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED :

Knowledge of : Principles and practices of recreation maintenance; regulations governing the maintenance of recreation facilities and trails;

trail construction and maintenance principles; equipment and tools relative to recreation maintenance and construction

Skill in : Ability to speak, read, hear, write and comprehend the English language at a high school graduate level. Ability to read and understand documents, plans, and maps pertaining to Mountain Village facilities.

Effective verbal and written communication skills.Employee must be able to operate hand tools, power tools, and various pieces of equipment.

Use of hand tools, and operating four wheelers.

Environmental Factors : Work is performed primarily in outdoor environments with exposure to extreme weather conditions, unstable ice, high winds, falling trees, and animal feces.

Physical Factors : While performing the duties of this job, the employee is required to operate heavy equipment, perform manual labor, stand, walk, snowshoe and ski for extended periods of time.

The employee will be required to walk, climb and move objects on ice.The employee must be able to lift or move up to 100 pounds.

The employee must be willing and able to hike and snowshoe uphill for a minimum distance of two miles over one thousand vertical feet in all summer and winter weather conditions.

Expectations of All Employees :

To support consistent high-quality guest service to everyone in our community, including our co-workers, making Mountain Village a great place to live, work and visit.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Preferred

Drivers License

Sales AssociateAs one of our passionate, fun and dedicated Sales Associates, you will be the voice of our brand while elevating the consumer experience through genuine consumer connections and selling our original / innovative products.

As an invaluable part of our team, you will thrive in an environment where individuality and authenticity are celebrated.

If you aspire to a career in retail and are looking for a company dedicated to your personal growth to evolve into a leader of tomorrow, then Vans is for you.

Join the Vans Family Vans® is the original action sports footwear company, rooted in authenticity and creativity. Founded in 1966, we have thrived on a legacy of impacting our greater community through four pillars : action sports, music, art and street culture.

We are constantly inspired by the creative voyagers within our company and community. For them, creativity is about the journey, not just the output.

Our mission is to empower everyone to use creativity to discover themselves. Our vision is to create a world where anyone can be their unique self.

At Vans, our culture sets us apart and influences everything we do. We are driven by our five values : We have HEART also referred to as the Van Doren Spirit .

We are relentlessly CURIOUS about our consumers and the world around us. We are UNAPOLOGETICALLY AUTHENTIC and wholeheartedly believe the most Off the Wall thing you can do is be yourself.

We are driven by a spirit of INGENUITY. And we are passionate about local COMMUNITIES. And most of all, we are a family that has fun together.

At Vans we empower creative exploration and inspire youth culture through a commitment to inclusivity. We welcome anyone and everyone into our global family and proudly celebrate and environment where individuality is embraced, equal opportunities thrive, and everyone is empowered to reach their greatest potential.

By joining our family, you will be immersed in an environment of incredibly supportive and collaborative people. We work hard across a multitude of initiatives to bring the Van Doren Spirit to life.

We live for what we do. How You Will Make a Difference What you will do :

• Build sales by maintaining a consumer centric mindset and using selling behaviors through genuine interactions with consumers.
• Ensure the store is consistently recovered and consumer ready by meeting brand standards.
• Use strong verbal and nonverbal communication skills to exceed sales results.
• Regularly interact with consumers within the store, providing a high level of customer service.
• Adhere to policies, procedures and practices that align with company directives. Skills for SuccessWhat you bring :
• Proven communication skills
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
• Ability to be solution oriented
• Ability to be flexible in a fast paced environment
• 0-1 years of related professional / retail experience is preferred
• A formal education and subsequent undergraduate / graduate degrees are nice to have, but we are most interested in your total experience and professional achievements.

What’s in it For YouWe’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people.

That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates.

When it comes to benefits, we’re the total package. Go to MyVFBenefits.com and click on Looking to Join VF? to learn more.

Free To Be, Inclusion & Diversity As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity.

We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

Our Parent Company, VF CorporationVF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands.

At the heart of our journey lies our company-wide purpose : We power movements of sustainable and active lifestyles for the betterment of people and our planet.

This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands.

Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.comWe just have one question. Are you in?

Pay Range :

$11.13 USD - $16.70 USD per hour

Minimum Start Rate : $14.65

$14.65

Benefits at VF Corporation :

This position is a part-time or limited time position (i.e., internship) and is not eligible for all of the benefits plans offered at VF Corporation.

There are some benefits the company offers that this position can participate in. You can review a general overview of the benefits provided at VF by visiting and by clicking Looking to Join VF?

Detailed information on the benefits options you qualify for will be provided upon hire.

R-20230505-0195