HDQC Truss Specialist II
Position Purpose:
Key Responsibilities:
Direct Manager/Direct Reports:
The Truss Specialist 2 provides quality professional service that consistently meets or exceeds Company standards of excellence and customer expectations. Acts as a primary point of contact for Home Depot Associates and HD Components vendor network during the pre and post sales process.
Position is responsible for meeting and/or exceeding individual service quality goals and contributes to various related department goals.
Key Responsibilities:
- 30% Review and analyze specifications, blueprints, engineered drawings and related designs to determine factors affecting design of the wall, truss, and engineered wood components
- 25% Advises Truss Specialist 1 and Quoting Expediter on technical aspects of customer inquiries and serves as a point of escalation for transactions requiring advanced expertise or discernment
- 20% Partner with HD Components vendor network with any questions and/or concerns related to quotes and/or designs
- 10% Effectively and routinely balance multiple customers and tasks
- 10% Meet or exceed scorecard requirements for productivity and quality
- 5% Assist Home Depot associates with quoting process and questions related to truss quotes and orders via phone and email
Direct Manager/Direct Reports:
- This position reports to the HDQC HD Components Supervisor.
- This position has 0 direct reports.
- Typically requires overnight travel less than 10% of the time.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- College Degree preferred
- Advanced knowledge of standard practices and terminology commonly found in the construction and structural engineering industries
- Advanced knowledge and expertise of truss design principles and practices
- Ability to read and understand architectural and structural plans
- Competency in basic mathematics and geometry
- Typing proficiency
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
- No additional education
- 5
- No additional years of experience
- None
- None
- None
- Working knowledge of Adobe Acrobat DC
- Skilled at consistently providing outstanding customer service, following through on responsibilities to internal and external customers and recovering from any errors made
- Demonstrated ability to complete projects and assignments accurately, catching errors before completion despite a large workload, competing demands and a fast-paced environment
- Skilled at effectively assessing customer audience and adjusting style and tone of verbal and written correspondence to match that of the customer
- Excellent verbal, interpersonal and written communication skills
Related Jobs
HDQC Truss Specialist II
The Home Depot
Vancouver, WA
Position Purpose:
Key Responsibilities:
Direct Manager/Direct Reports:
The Truss Specialist 2 provides quality professional service that consistently meets or exceeds Company standards of excellence and customer expectations. Acts as a primary point of contact for Home Depot Associates and HD Components vendor network during the pre and post sales process.
Position is responsible for meeting and/or exceeding individual service quality goals and contributes to various related department goals.
Key Responsibilities:
- 30% Review and analyze specifications, blueprints, engineered drawings and related designs to determine factors affecting design of the wall, truss, and engineered wood components
- 25% Advises Truss Specialist 1 and Quoting Expediter on technical aspects of customer inquiries and serves as a point of escalation for transactions requiring advanced expertise or discernment
- 20% Partner with HD Components vendor network with any questions and/or concerns related to quotes and/or designs
- 10% Effectively and routinely balance multiple customers and tasks
- 10% Meet or exceed scorecard requirements for productivity and quality
- 5% Assist Home Depot associates with quoting process and questions related to truss quotes and orders via phone and email
Direct Manager/Direct Reports:
- This position reports to the HDQC HD Components Supervisor.
- This position has 0 direct reports.
- Typically requires overnight travel less than 10% of the time.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- College Degree preferred
- Advanced knowledge of standard practices and terminology commonly found in the construction and structural engineering industries
- Advanced knowledge and expertise of truss design principles and practices
- Ability to read and understand architectural and structural plans
- Competency in basic mathematics and geometry
- Typing proficiency
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
- No additional education
- 5
- No additional years of experience
- None
- None
- None
- Working knowledge of Adobe Acrobat DC
- Skilled at consistently providing outstanding customer service, following through on responsibilities to internal and external customers and recovering from any errors made
- Demonstrated ability to complete projects and assignments accurately, catching errors before completion despite a large workload, competing demands and a fast-paced environment
- Skilled at effectively assessing customer audience and adjusting style and tone of verbal and written correspondence to match that of the customer
- Excellent verbal, interpersonal and written communication skills
Full-time