Essential Job Functions :

Customer Focus

• Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers.
• Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments / Customers / Point of sale system).

Use iPad tools to research and enthusiastically communicate this information to the customer.

Responsible for providing exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service.

Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.

• Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room.
• Build a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs (emotional and practical).
• Strive to identify the perfect gown / dress in the customer’s first three try-ons.
• Review Timeline Calendar and set future appointments aligning to customer needs; follow up with customers to remind / set future sales.
• Communicate how alterations do play an important role in perfecting the dress for her event in partnership with Alterations.

Promote all alterations services and personalization options. Partner with Alterations Specialists to set up appointments to personalize and fit gowns / dresses.

Assist store team in achieving a goal of 80% conversion of brides sold to Alterations appointments

• Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges.
• Maintain store-standards (clean, organized, promotional readiness) to support a flawless shopping experience. Reports any broken or damaged equipment to store management.
• Maintains high dress code standards for her / himself per the Dress Code.
• Offer David’s Bridal loyalty & partners program to support and promote one stop for all life events.

Analyzing & Decision Making

Respond promptly to all customer questions providing product and service information. Build relationships to meet or exceed customer satisfaction and loyalty.

Managing Performance

• Maintain David’s Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process.
• Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated. (Ask about shopping experience, sell additional add-ons and promote services, confirm contact information, review receipt / polices, and schedule all future appointments).

Maintain knowledge of and follow procedures for special order dresses.

• Consistently achieve a 65% or greater platform conversion.
• Consistently achieve add-on goals, headpiece 75%, foundations 10% and shoes 20%.
• Sets come back appointments for the complete wedding party including Bridesmaids, Mother-of-the-Bride and Flower Girl.
• Become the trusted advisor to his or her customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
• Strive to become a Circle of Excellence member by exceeding sales targets.

Managing Change

• Execute new processes, behaviors, contests and programs as assigned.
• Perform duties and tasks as assigned by store management including :
• Promotion and sign set up
• Merchandising and visual changes
• Markdowns and inventory counts

Gaining Commitment

• Actively support the store team to achieve sales, service and operational goals.
• Accurately clock in and out for all scheduled shifts, breaks and meals.
• Follow all loss prevention, security processes and policies.

Developing Self & Others

• Focus on own development and learning, complete all training as assigned for on-going development.
• Celebrate successes of team members. Share sales expertise and product knowledge with fellow stylists.
• Open to coaching and feedback to improve behaviors and / or processes. Capitalize on feedback from coaching conversations with managers.
• Complete all required myLearning courses within the first 90 days and remain current with myLearning Curriculum

Competencies : Personal integrity

Personal integrity

Match words with actions to build trust and respect.

Drive

• Strive to achieve results through determination and commitment.
• Keep going during difficult or challenging times / situations.

Teamwork

Build and maintain positive relationships within and across teams.

Physical Demands :

While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms;

climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 25 pounds.

The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and electronic devices for long periods of time.

Education & Credentials :

High school diploma or an equivalent degree. Having 1 -2 years prior retail experience in an apparel, service or specialty store environment, and prior experience with computerized POS system is preferred.

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is representative as the customers we serve.

We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

Disclaimer : The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job.

Actual duties and responsibilities will vary.

Job Description Summary

Adhere to and practice the company’s service standards with each customer. Meet both sales and work goals as directed by members of store management, while meeting the Policies and Procedures set by the Company.

Lead other team members in your store by being an example in the accuracy and completeness of your work. Together work toward the common goals of presenting the store, its merchandise, and yourselves to the customer in the best possible light.

Control cash and maintain accuracy of sales transactions. Process all sales and POS terminal transactions through the POS terminal in accordance with policy and procedure, and maintain strict control of all monies and sales documentation.

Duties and Responsibility

Create an excellent shopping experience for our customers through awareness and company service standards.

Positive attitude, willingness to serve and well informed.

Sales and assistance

Promotion of company rewards program and others business initiatives.

• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation.

Ensure stock is well arranged and merchandised properly.

Maintain cleanliness and organization of all areas within the store.

• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.

Principal Working Relationships

Customers, Sales Associates, Store Management and District / Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.

Basic communication (both verbal and non-verbal), organization, and math skills.

Experience in retail sales, preferably specialty retail or footwear.

Basic knowledge of the policies and procedures.

Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law.

This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.

SUMMARY OF POSITION :

The primary role of a Sales Consultant is to demonstrate product features, designs, and benefits to potential homebuyers to capture new home sales.

Utilizes sales and marketing techniques, Company guidelines, and knowledge of assigned communities to achieve division and Company goals to ensure customer satisfaction in accordance with Company objectives.

Reports to the Region Manager or the Sales Manager if applicable.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Explores sales leads and prospects received from many sources including newspapers, internet and email, word-of-mouth referrals, telephone contact, distributed sales flyers, etc.

to capture new home sales. Builds a list of prospective new homebuyers from sales leads explored and develops new sales leads from appropriate sources.

• Identify needs of potential homebuyers and matching related solutions.
• Effectively generates sales by utilizing corporate marketing materials, model homes, local resources and realtor relationships.
• Serves as primary point of contact for homebuyers from initial meeting through home closing.
• Prepares and reviews new home sales contracts to ensure accurate pricing and feature selections. Is knowledgeable and can explain contractual documents to customers.
• Assists in the revision of selections as requested by customers.
• Provides pricing information between appropriate departments and potential homebuyers; may communicate estimated delivery dates based on knowledge of the Company’s production schedules.
• Comparatively shops products of competitors operating in same geographical areas.
• Communicates appropriate information to other company personnel (e.g. Production, Design Center, etc.)
• Attends buyer Builder conference and pre-closing walk-through events.
• Maintains inventory flyers and home sites maps when changes occur.
• Markets their community offering to prospects and Realtors.
• Responsible for identifying home site signage needs and ensuring appropriate supply and installation.
• Manages the condition of the model homes and inventory homes and coordinates any maintenance items with the appropriate company reprehensive.
• Knowledgeable about financing available and able to calculate payments and out-of-pocket requirements associated with programs offered through preferred lenders.
• Trains and mentors other Sales Consultants and Sales Associates as directed by management.

EXPERIENCE, SKILLS, KNOWLEDGE

• Active real estate license
• Minimum High School or GED required
• College degree preferred
• Minimum 2 years proven experience in New Home Sales and / or commission real estate sales
• Valid driver’s license and good driving record
• Valid auto insurance coverage
• Excellent verbal and written communication skills
• Intermediate to advanced PC skills (Microsoft Word and Excel)
• Ability to prepare written documentation and complete contract calculations

WORK ENVIRONMENT :

• The work environment is representative of an office / field setting
• The noise level in the work environment is usually quiet to moderate
• Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

PHYSICAL DEMANDS :

A Sales Consultant is regularly required to :

• Walk, climb stairs, sit, and stand.
• Talk and hear at normal levels.
• See with close vision, distance vision, color vision, peripheral vision, depth perception, and have the ability to adjust focus.
• Reach with hands and arms.
• Use hands and fingers to operate tools and other business machines.
• Lift and / or move up to 10 lbs.

Note : This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position.

It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager.

Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities.

Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

Equal Opportunity Employer

LI-TF1

Principle Auto Sales Associate Who You Are Principle Auto is looking for a charismatic and driven Sales Associate to join our rapidly growing dealerships.

This is a position for someone who wants to be the master of their destiny with unlimited and uncapped commission potential.

You fight to win every deal and are tenacious in the face of adversity. You will build upon the strong foundation of our customer base, as well as manage and develop your book of business.

You have a passion for all things related to marketing, customer service and business development. You are a self- starter, driven to achieve and have a passion for delivering for the customer.

What We Offer We continuously invest in our people with ongoing education within Principle University and ongoing professional development.

Who We Are Our Mission : We Live to Provide Exceptional Care. Our Purpose : Helping People Live a Better Life Simply put, we desire to change the automotive industry.

We are in the business of building relationships and we want to ensure that we are there for our guests throughout their journey.

We do this by hiring the Greatest People that foster our unique culture of giving exceptional care for our guests. Our culture is found in our values.

Our Values Are Our G-U-I-D-E Great People- We hire people with heart. We care about each other, so caring for the customer comes naturally.

Unparalleled Service- We understand everyone defines great service differently and we aim to meet our guest needs individually and with complete focus.

Integrity- We never allow pressure to influence our guidance to guests or fellow associates. We are accountable to each other to do what is right.

Defining Excellence- We desire to be the best, changing constantly to the next environment. We have a burning need to learn and be a leader in our industry.

Enthusiasm- We aim to have fun every day. If it's not fun, we find a way to make it so. We are energetic, and our energy draws people to us. We are closed on Sundays

Job Description

Time Type : Full time

Full time

Role Details :

Time Type : Full Time

Starting Pay : $17 / HR

Job Location : 5500 Bandera Road, San Antonio, TX 78238

Assists customers by phone or in person with product questions and purchases. Responds to customer requests accurately and efficiently on product orders, or information on products or services, including product usage, application, availability, and / or pricing.

This can include information on company credit offerings

• Builds and maintains appropriate BAU customer relationships
• Listens to and resolves customer service complaints or requests when appropriate. Requests assistance from other retail sales employees or management in resolving customer complaints when necessary.

Informs store management or other personnel of any customer complaints or requests in a timely manner

• Operates cash register accurately and efficiently to ensure customer satisfaction. This can include processing customer sales transactions, as well as setting up different types of customer accounts
• May be directly responsible for maintaining inventory, product displays, and pricing labels within assigned area in regard to merchandising standards by stocking, facing, straightening, and cleaning or any other task necessary to maintain appearance of products.

This can include verifying all signage is accurate and in compliance with company and store merchandising standards. This can also include re-stocking returned products properly

Recommends product additions or subtractions based on customer input and special order sales. Reports large volume sales by customers to store management.

This may include reviewing and reporting product movement within an assigned area, and reporting discrepancies to the SIC or management in order to maintain correct inventory levels

• May assist with other assigned job duties and responsibilities in the store, or as requested by managementAttends and participates in all store meetings, training sessions, and company-sponsored programs as required