Job Description

Introduce tire products and automobile repair / maintenance services to customers in person and / or with other store associates to help maximize total sales, store profits, and customer satisfaction, loyalty, and retention.

Responsibilities

The responsibilities and duties of this role include, but are not limited to :

Selling and Sales Promotion ( 65% of time)

• Personally handles customer needs in areas of sales, service, complaints, adjustments, etc.
• Contacts customers, particularly in service department, to assess needs for tires and car service to close sales opportunities.
• Checks tickets, making sure all tires on every vehicle are inspected and customers needing tires are asked to buy.
• Solicits and promotes customer use of CFNA Credit Card as frequently as possible.
• Introduces new products to achieve appropriate sales.
• Keeps tire selling area and tire displays clean and properly set up at all times. Ensures that correct tires are on display, with correct display materials.

Assures store environment exhibits a clean and professional image.

• Follows and executes appropriate CSDS steps
• Administers sales promotion programs.
• Using display and advertising materials provided, sets up inside and outside displays, including special “as advertised†displays to create continuous emphasis on merchandise offered during promotions, and takes them down after promotion.
• Assists store manager in attaining Store Team Budget objectives and contributes with personal attainment.
• Makes tire adjustments and settles customer complaints or refers those not finalized to Store Manager.
• Directly handles customers in areas of sales, service, complaints, adjustments, etc., including greeting and handling customers to conclusion in store and over telephone :
• Handles customer complaints and tire adjustments.
• Develops customer loyalty and retention through relationship selling.
• Grows profit through service or tire recommendations as needed by the customer, including alignments, flushes, scheduled maintenance services, etc.

Recording ( 15% of the time)

• Enter customer invoices, credit tickets, etc.
• Operates terminal
• Maintains monthly and perpetual inventory accuracy
• On a limited basis, performs operating functions as necessary, accepts payments, furnishes information, takes orders, etc.

Information Coordination ( 10% of the time)

• Assists manager during store meetings with all teammates to cover current advertising and promotion.
• Shops competition and keeps other teammates informed on what competition is advertising.

Miscellaneous Functions ( 10% of the time)

• Opens and / or closes the store as required and directed, which includes cash control and asset protection.
• Attends all store, area, and special meetings as required by store or area management.
• As needed, helps to unload merchandise shipments, changes and balances tires in the service department (after appropriate training), constructs store displays, and performs other duties that are necessary to meet customer relationship requirements.
• Practices courtesy, honesty, and good judgment with all customers and store teammates.
• Other duties and tasks as assigned by store or area manager.

PREFERRED QUALIFICATIONS

2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate

PHYSICAL DEMANDS

Customer Service

• Sales floor counters are between (39in. & 44in.)
• Paperwork and printers are between (18in. & 39in.)
• Operate computer to look up parts and materials as well as invoice customers
• Work directly with customers throughout the day
• Retail locations can see between 15 and 55 customers per day depending on the location

Store Displays

Setup and take down outside tire rack requiring (45 lbs.) of force to push down on jack to lift rack and (30 to 65 lbs.

to push / pull rack in and out of the store

• Stack tires outside store for displays between (1in. & 72in.)
• Tires on wall displays are between (1in. & 75in.)
• Tires can weigh between (11 lbs. & 72 lbs.) with the average at (27 to 35 lbs.)
• Setup and take down signs outside the store as needed
• Spray tires with black paint prior to putting on display to cover manufacturing lines

Store Upkeep

May setup and take down outside tire rack requiring (45 lbs.) of force to push down on jack to lift rack and (30 to 65 lbs.

to push / pull rack in and out of the store

• May stack tires outside store for displays between (1in. & 72in.)
• Store displays are between (1in. & 75in.)
• Tires can weigh between (11 lbs. & 72 lbs.) with the average at (27 to 35 lbs.)
• Setup and take down signs outside the store as needed
• Spray tires with black paint prior to putting on display to cover manufacturing lines
• Use a dry mop or broom if needed to keep the floor clean
• Stock paper products and soap in the restrooms
• Use rags or paper towels and spray bottles to keep displays, counters, and other areas clean
• All cleaning supplies and paper products weigh less then (5 lbs.)

Store Deliveries

• Tire deliveries contain between 90 & 400 tires 1 time per week depending on the retail location
• Storage racks are between (4in. & 106in.)
• Depending on the retail location, tires can be stored in the following manner :
• Stack tires on carts between (1in. & 72in.) to take to storage. Then place in storage racks.
• Roll tires to storage and place in storage racks
• Roll tires to storage and place on a conveyor between (18in. & 43in.) then into racks
• Roll tires to storage and place into stacks
• Tires weigh between (11 lbs. & 72 lbs.)
• Majority of tires weight between (27 lbs. & 35 lbs.)

Shop Floor

• Opening doors requires (20 to 45 lbs.) of lifting force
• Closing doors requires (20 to 80 lbs.) of pulling force without the use of body weight
• Drive customer vehicles
• Pull new tires for customers weighing between (11 lbs. & 72 lbs.) with the majority between (27 & 35 lbs.)
• Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the store
• Supplies are between (5in. & 112in.) with ladders and step ladders available depending on the store
• Supplies weigh between (1 & 42 lbs.)

WORK ENVIRONMENT

Daily duties involve working within a 3 to 25-bay retail automotive service store. Stores are open 7 days per week, 75 - 91 hours and constant adjustments in service staffing levels are required to match the sales / work flow.

The Retail Salesperson works with teammates in area of the store which have :

• Cold work environment in the winter with cold cement floor.
• Hot work environment in the summer.
• Need for continual implementation / maintaining of all Safety & Health and environmental policies with knowledge, skill and good judgment.

Qualifications

• High School Diploma or equivalent
• 2-years of consumer retail sales experience
• Must be able to communicate with and assist customers in the areas of sales and complaints to ensure customer retention and loyalty
• Problem solving as it relates to customer complaints
• Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
• Must complete and maintain all of the current and required BSRO store education courses & modules required for this position

Employee Type

Regular : Full time

Position Description :

The primary responsibility of the Retail Training Consultant is to develop, lead and implement merchandising and training plans with assigned corporate account locations with the desired effect of growing their overall sales.

The RTC consults with client prior to designing, developing, implementing, and maintaining client training materials and programs as requested.

The RTC will be assigned a call frequency objective for visiting corporate account locations within their territories comprised of several DC service areas.

The Retail Training Consultant will report to the Manager- Corporate Accounts, who in turn, reports to the Vice President of Sales Corporate Accounts.

Primary Responsibilities :

• Analyze the product screen for inventory for the customer and make recommendations
• Achieve productivity goals by making daily visits to assigned accounts and assisting with training, merchandising assistance, consultation, etc.
• Present current ordering opportunities to key retailers. Train them on current websites, ordering procedures, etc. Understand and share relevant programs available to accounts
• Develop tire retailing capabilities of assigned key retailers.
• Develop relationships with cultivate new business opportunities by working with district management personnel within the assigned accounts.
• Develop account strategies to increase sales (tent sales, training events, contests, incentive programs, etc.)
• Solve customer relations problems relating to any account activity
• Keep accurate and timely records of key contacts and field activity with CRM tools provided by the Company
• Gather business intelligence and share with field partners and field support center partners
• Develop and nurture contacts with tire manufacturer representatives within the territory
• Attain call frequency objectives for each location as assigned.
• Satisfactory scores on post call surveys. In addition, the RTC will be evaluated during supervisor ride along visits.
• Must master the business development tools ( PSS, CRM, proprietary web portals) as assessed by Training Facilitators.
• Demonstrate, maintain, and sustain proper use of the business development tools as assessed in-market by the Manager-Corporate Accounts.
• Understand and convey the elements of each of the corporate accounts playbooks to assigned accounts as assessed by the Managers Corporate Accounts.

Key Partners (Positions) :

• Senior VP of Sales
• VP of Sales Corporate Accounts
• Managers Corporate Accounts
• Director of Sales
• Others including Regional Presidents, Regional Sales Operations Directors, Customer Development Manager, Inside Account Managers, and branch operations personnel

Experience(s) that Best Prepares You :

• Education : Minimum High School Graduate or GED. Bachelor’s Degree from a 4-year college or university preferred
• Experience : Prior work / sales experience with national chains or tire industry preferred but not required
• Such alternatives to the above qualifications as the company, in its discretion, may find appropriate and acceptable.

Key Competencies :

• Think strategically and innovatively : Identify and act on ideas which further the Company’s strategic goals and business plan.
• Plan and Execute for Success : Identify and address root causes when solving problems. Work collaboratively with other departments and functional teams to coordinate effective solutions.
• Act Collaboratively : Communicate effectively across teams, functions and departments.
• Communicate Effectively : Communicate clearly and concisely and adjust communication style to improve performance
• Demonstrate Respect : Handle all business matters ethically and in full compliance with American Tire Distributors Code of Conduct
• Be Accountable for Results : Assume full responsibility for the consequences of one’s behaviors, decisions and results.
• Knowledge of current materials, methods, technology and practices of the Company including but not limited to : Professional Selling Skills (PSS) completion of the Company required training and the application of the concepts and philosophies.

ATD Value Proposition the ability to develop a practical knowledge of the Value Proposition and proficient in communicating the features and benefits to the customer.

Contact Management proficiency in use of the tool and the ability to monitor sales call as recorded by the sales personnel in the Region.

• Ability to create business solutions to customer needs that directly impacting the growth of tire sales.
• Thorough understanding of ATD’s sales process
• Embrace change, self-starter, energetic
• Excellent presentation skills
• Excellent face-to-face and telephone communication skills
• Excellent time management and organizational skills, ability to multi-task
• Ability to carry out oral and written instructions
• Functional knowledge of the use of a personal computer and / or laptop.
• Intermediate level of proficiency with Microsoft Office, Word, Excel, PowerPoint and Outlook.

Physical Demands / Work Environment / Travel Requirements :

• Physical demands : While performing the duties of this job, the employee is occasionally required to stand; walk; sit;
• use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl;

talk, hear, taste and / or smell; the employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work environment : While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.

The noise level in the work environment is usually moderate.

Travel required : 80+% of the time, travel throughout the geographic area within the assigned territory and may require overnight stays.

Travel to the Field Support Center and other destinations will be required.

Burpee Garden Products is the leading retail distributor of seed and gardening supplies to the American home gardener. We have an immediate opening for a Part Time Seasonal Merchandisers for our 2023 season.

If you like setting your own schedule and enjoy making a department your own, this is the right opportunity for you. We are seeking motivated, organized, results oriented individuals to join our team! This is an excellent opportunity to join a well-established organization with a long tradition of excellence and an outstanding reputation.

Great opportunity to earn extra money while working for the industry leader! The ideal candidate will have previous retail merchandising experience.

However, paid training is also available for the right individual. You will contribute to the overall success of the organization by providing retail merchandising coverage within a designated retail territory.

Burpee is offering flexible hours within a set territory, with the occasional need to assist in other areas when necessary.

• Seasonal Retail Merchandiser Position Responsibilities : Set up and tear down of Burpee Seed displays / racking / store fixtures Straighten and organize displays Communicate reorders for designated accounts Complete all reporting accurately and timely (weekly) Develop and maintain positive customer relationships with store management Monitor and report on inventory;
• itemize and count unsold packets at the end of the season Report all retail activity to your Retail Merchandising Manager on a regular basis Additional merchandising activities as needed Seasonal Retail Merchandiser Position Requirements : Must have a smartphone with access to email and the internet Smartphone must be able to download apps and have functionality of apps Must have internet and email access This position can be labor intensive;

must be able to lift, load, push and pull cartons weighing up to 50 pounds Ability to bend, reach and squat while performing merchandising activities You must have your own vehicle Valid drivers’ license and current auto insurance required The successful candidate for this type of position will be self-directed and enjoy working independently.

Burpee is offering a competitive hourly pay rate, mileage reimbursement and generous employee discount! For immediate consideration for this position, please forward your resume, including salary requirements ASAP. Powered by JazzHR

Work World is the largest specialty retailer of workwear and work boots in the Western U.S. From humble beginnings in 1990, we now operate 30+ stores under the Work World and Whistle Workwear brand names California, Nevada, and Washington.

We sell boots, apparel, scrubs and safety gear from top vendors in the industry including Carhartt, Wolverine, Timberland Pro, and more.

We are dedicated to putting our customers first, and we believe blue collar workers are the backbone of our communities and our country.

We are committed to our values of honesty, respect and integrity, and require each employee to demonstrate these values.

We're excited to add to our team. Work World is growing and we need your help. Join our crew and help lead the next stage of growth for our company.

What it’s like working here Each store operates on a lean and close-knit group of team members and managers. This enables each employee to have a direct impact in the success of our company.

What you will need Excellent Customer Service Must be able to climb a ladder Must be able to lift 25 pounds Standing for long periods of time Bi-Lingual a plus Your duties will include Open and close the store Direct workflow on the sales floor Greet customers Assist customers in finding items Answer phone courteously Keep store neat and clean at all times Ring sales on cash register Perform other duties as assigned Work nights and weekends Perform other duties as assigned by the Manager What you will learn Leadership and organizational development skills.

Sales and merchandising best practices. Customer service techniques including communication, and the ability to outperform the expectations of our customers.

The ability to adapt to fast and unique situations to provide an amazing customer experience. How to network and build long lasting relationships with both customers and your fellow employees.

Why you should apply Work World employees are unique individuals whose varied talents and experiences bring value to our customers.

The diversity and ideas of our employees inspire us in everything we do. People are at the heart of every connection we build, and together we can accomplish anything.

Compensation $17.00-$19.00 Benefits Competitive pay Sick Time Generous Employee Discounts Powered by JazzHR

As a Retail Specialist at Premium, you’ll ensure Premium’s client brands stand out at Walmart stores by driving product availability.

Your efforts executing retail merchandising activities will connect customers with the brands they love in one of the largest retailers in the world.

What’s in it for you?

• Flexible schedule, Monday-Friday.
• You’ll merchandise brands you know and love in a variety of categories.
• Variety in your job tasks. You won’t get stuck doing the same thing every day.
• Independence in your day-to-day work.
• Training and certification provided by true retail experts.
• Health plan options including no-copay telemedicine, regardless of hours worked.

What will you do?

• Locate merchandise in the backroom of Walmart stores in order to place product on the floor.
• Stock and pack out products to help ensure shoppers find what they need.
• Front face products to make sure product shelves look the best they can.
• Receive marketing and promotional materials at your home and bring them to the store.
• Install and place promotional materials as outlined in instructions to ensure our clients’ products stand out.
• Build displays to showcase client products as needed.
• Answer simple, step-by step questions within Premium’s field technology on your mobile device as you complete your work.
• Take photos of completed work to demonstrate your success.
• Represent Premium and Premium clients in your assigned Walmart store(s).
• Partner with Walmart store management and associates to get the job done.
• Collaborate with your direct manager via email, phone and text.

How will you succeed?

• Owning your store(s). You will be the face of Premium as you visit Walmart on behalf of our clients. Over time, you’ll be the go-to Premium resource because of the relationships you build.
• Enjoy working independently as a Premium representative but remembering you’re an extension of the Walmart family.
• Effectively communicating with store associates, store managers and Premium team members.
• Leveraging the support of and sharing best practices with our Walmart team nationwide through closed social media groups and a variety of communication channels.
• Contacting Premium’s Operations Support Center for help with challenges in store - they’re here to help!
• Completing work within the provided timeframe
• Closely following detailed instructions to ensure we get it right the first time.
• Reporting your work the same day you complete it.

What tools do you need for the job?

• Access to reliable transportation to get you from multiple retail locations in your area.
• A smartphone with access to data and internet in order to report and upload photos.

This job posting covers the general job duties for our Retail Specialist position and does not imply that these are the only tasks required.

Premium’s Talent Acquisition Team will go over any questions you have regarding the above during the interview process.