Restaurant general manager
SMASHBURGER
Restaurant
General Manager
Our first Smashburger restaurant opened in 2007 with one
single notion in mind; to serve a better burger ! Better burgers takes
better service, support and teamwork. That's why we
treat our team members fairly in a diverse and safe environment. With
an average of 10 restaurants opening each year, we invest in building internal
opportunities for our teams’ learning and growth. We just build better . Better
Burgers. Better Teams. Better Experiences.
Better
Benefits : Build a better experience work & lifestyle!
- Quarterly Bonus
- Get Paid $ to Refer your Friends*
- RGMs, RMs, & SLs are entitled to one (1) free
meal each shift they work
- Paid time off vacation and sick*
- Medical, Dental and Vision Options*
- 401K match (21 and older)
- Flexible schedules in a fun, family
friendly, team environment
- Employee Assistance Program
- Fast track for career opportunities
- Free uniform
- Eligibility based off of time in
position and average hours worked
Referred employees
must be manager level and in good standing & Referee must be employed with
Smashburger at time of payout. Bonus is paid in two distributions
Restaurant
General Manager Responsibilities
Reporting to the Director of Operations / District
Manager and is the primary support for the management teams in their respective
restaurant location.
Manage
the performance of multiple Restaurant Managers (RM), Shift Leaders (SL) and Employees
Promote
a fun and positive work environment
Develop
future leaders for the company
Manage
the effectiveness of people focused processes and systems
Ensure
individual unit is always staffed adequately which includes : employee
retention, communicating staffing needs to DO / Recruiting and checking ATS each
morning for new applicant flow, including the selection, development and
performance management of employees
Provide
initial and ongoing training to all employees within the unit utilizing
SmashConnect LMS, and 4 step method of training
Reward
and recognize employee performance that exceeds company standards
Engage
in talent reviews and performance conversations for all RM / RS in their
respective restaurant
Partner
with Human Resources Business Partner (HRBP) to manage progressive disciplinary
processes that arise with the unit
Resolve
all employee relations issues with the assistance of the DO / SDO and HRBP
Manage
with integrity the daily completion of operational check lists to include
Line
checks and uniform standards
Opening / closing
check lists
Safe
and deposit logs
Manage
FSC operational standards daily and complete a corrective action plan for every
FSC audit performed by SDO, DO, and QM
Manage
the guest experience metrics (NPS and OSAT) and resolve all guest complaints
within 24 hours of the incident through use of Medallia
Ensure
all food safety standards are followed and in compliance with all local health
departments
Exemplify
guest service on each shift of the day and communicates SIZZLE service
standards to the employees
Manage
the successful onboarding and training for all new employees
Facilitate
routine management communication
Manage
the businesses spends through allocations and usage of company declining budget
Manage
COGS through PAR ordering management, inventory, and FIFO reporting
Manage
spending in accounts cleaning, small wares, and operating costs
Follow
and ensures company cash policies to ensure minimal losses through theft or
shortages
Build
sales through community involvement and improvement of FSC operations within
the unit
Manage
labor cost through effective wages within the hourly minimums in accordance to
state laws
Participate
in P&L reviews with SDO and DO
Build
schedules based on company forecast tool and allowed labor percentages. While
reacting daily to sales trends and reducing labor scheduled when needed
Manage
local store marketing programs as assigned
Restaurant General Manager Requirements
years of Restaurant General Manager experience in restaurants
Flexible
to work nights, weekends, and holidays
Follow
Smashburger uniform standards
Ability
to follow all guidelines and procedures set forth by Smashburger, local, state,
and federal employment regulations
Must
successfully complete Smashburger training program
Possess
strong communication skills, both written and verbal, to effectively
communicate with restaurant management, front line employees and corporate
support teams
People
management skills to effectively select, assess, coach / counsel, develop,
motivate, and lead restaurant teams
Excellent
attention to detail
Proven
time management, consistency, and organizational skills
Highly
motivated, self-directed, and results driven
Physical
ability to stand for extended periods of time and to move and lift boxes of
food / supplies up to 50 lbs.
Ability
IND1
All applicants and employees have an
equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of
equal employment opportunity. We prohibit
unlawful discrimination against applicants, prospective applicants or employees
on the basis of age 40 and over, race, sex, color, religion, national origin,
disability, genetic information, sexual orientation, gender identity, military
or veteran status, or any other applicable status protected by state or local
law. This prohibition includes unlawful
harassment based on any of these protected classes. Unlawful harassment includes verbal or
physical conduct which has the purpose or effect of substantially interfering
with an individual’s work performance or creating an intimidating, hostile, or
offensive work environment. We maintain
a workplace free of racial slurs and bias. This policy applies to all
employees, including managers, supervisors, co-workers, and non-employees such
as customers, clients, vendors, consultants, etc. Any conduct in violation of
these company policies is also a violation of the law. Employees who engage in, ratify, or
perpetuate discrimination, harassment or retaliation will be subject to
disciplinary action, up to and including immediate discharge.
Related Jobs
Restaurant general manager
SMASHBURGER
Restaurant
General Manager
Our first Smashburger restaurant opened in 2007 with one
single notion in mind; to serve a better burger ! Better burgers takes
better service, support and teamwork. That's why we
treat our team members fairly in a diverse and safe environment. With
an average of 10 restaurants opening each year, we invest in building internal
opportunities for our teams’ learning and growth. We just build better . Better
Burgers. Better Teams. Better Experiences.
Better
Benefits : Build a better experience work & lifestyle!
- Quarterly Bonus
- Get Paid $ to Refer your Friends*
- RGMs, RMs, & SLs are entitled to one (1) free
meal each shift they work
- Paid time off vacation and sick*
- Medical, Dental and Vision Options*
- 401K match (21 and older)
- Flexible schedules in a fun, family
friendly, team environment
- Employee Assistance Program
- Fast track for career opportunities
- Free uniform
- Eligibility based off of time in
position and average hours worked
Referred employees
must be manager level and in good standing & Referee must be employed with
Smashburger at time of payout. Bonus is paid in two distributions
Restaurant
General Manager Responsibilities
Reporting to the Director of Operations / District
Manager and is the primary support for the management teams in their respective
restaurant location.
Manage
the performance of multiple Restaurant Managers (RM), Shift Leaders (SL) and Employees
Promote
a fun and positive work environment
Develop
future leaders for the company
Manage
the effectiveness of people focused processes and systems
Ensure
individual unit is always staffed adequately which includes : employee
retention, communicating staffing needs to DO / Recruiting and checking ATS each
morning for new applicant flow, including the selection, development and
performance management of employees
Provide
initial and ongoing training to all employees within the unit utilizing
SmashConnect LMS, and 4 step method of training
Reward
and recognize employee performance that exceeds company standards
Engage
in talent reviews and performance conversations for all RM / RS in their
respective restaurant
Partner
with Human Resources Business Partner (HRBP) to manage progressive disciplinary
processes that arise with the unit
Resolve
all employee relations issues with the assistance of the DO / SDO and HRBP
Manage
with integrity the daily completion of operational check lists to include
Line
checks and uniform standards
Opening / closing
check lists
Safe
and deposit logs
Manage
FSC operational standards daily and complete a corrective action plan for every
FSC audit performed by SDO, DO, and QM
Manage
the guest experience metrics (NPS and OSAT) and resolve all guest complaints
within 24 hours of the incident through use of Medallia
Ensure
all food safety standards are followed and in compliance with all local health
departments
Exemplify
guest service on each shift of the day and communicates SIZZLE service
standards to the employees
Manage
the successful onboarding and training for all new employees
Facilitate
routine management communication
Manage
the businesses spends through allocations and usage of company declining budget
Manage
COGS through PAR ordering management, inventory, and FIFO reporting
Manage
spending in accounts cleaning, small wares, and operating costs
Follow
and ensures company cash policies to ensure minimal losses through theft or
shortages
Build
sales through community involvement and improvement of FSC operations within
the unit
Manage
labor cost through effective wages within the hourly minimums in accordance to
state laws
Participate
in P&L reviews with SDO and DO
Build
schedules based on company forecast tool and allowed labor percentages. While
reacting daily to sales trends and reducing labor scheduled when needed
Manage
local store marketing programs as assigned
Restaurant General Manager Requirements
years of Restaurant General Manager experience in restaurants
Flexible
to work nights, weekends, and holidays
Follow
Smashburger uniform standards
Ability
to follow all guidelines and procedures set forth by Smashburger, local, state,
and federal employment regulations
Must
successfully complete Smashburger training program
Possess
strong communication skills, both written and verbal, to effectively
communicate with restaurant management, front line employees and corporate
support teams
People
management skills to effectively select, assess, coach / counsel, develop,
motivate, and lead restaurant teams
Excellent
attention to detail
Proven
time management, consistency, and organizational skills
Highly
motivated, self-directed, and results driven
Physical
ability to stand for extended periods of time and to move and lift boxes of
food / supplies up to 50 lbs.
Ability
IND1
All applicants and employees have an
equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of
equal employment opportunity. We prohibit
unlawful discrimination against applicants, prospective applicants or employees
on the basis of age 40 and over, race, sex, color, religion, national origin,
disability, genetic information, sexual orientation, gender identity, military
or veteran status, or any other applicable status protected by state or local
law. This prohibition includes unlawful
harassment based on any of these protected classes. Unlawful harassment includes verbal or
physical conduct which has the purpose or effect of substantially interfering
with an individual’s work performance or creating an intimidating, hostile, or
offensive work environment. We maintain
a workplace free of racial slurs and bias. This policy applies to all
employees, including managers, supervisors, co-workers, and non-employees such
as customers, clients, vendors, consultants, etc. Any conduct in violation of
these company policies is also a violation of the law. Employees who engage in, ratify, or
perpetuate discrimination, harassment or retaliation will be subject to
disciplinary action, up to and including immediate discharge.
Hourly manager
Initial hiring pay range (based on location, experience, etc.) : $23 - 25 / hour
- Pay is based on location, experience, and qualifications etc.
- Monthly incentives after training vary and are based on restaurant profitability
GENERAL SUMMARY :
The Shift Manager - He / she has the primary responsibility for managing shifts; conveying the Cane’s culture to his / her Crewmembers and Customers;
as well be a creative team player who likes to work hard, have fun, and show sincere dedication to Raising Cane’s. He / she will be responsible for upholding Raising Cane’s standards for the Crewmember and Customers experiences.
Benefits offered for all Full-time Restaurant Managers :
- Medical, Dental, Vision & Pharmacy Benefits
- Dependent Care & Healthcare Flexible Spending Account
- Pet Insurance401(k) With Employer Match (age 21 & older)
- Tuition Reimbursement Program
- Basic Life, AD&D & Supplemental Life Insurance
- Short-term & Long-term Disability
- Crewmember Assistance Program
- Benefits Concierge Service
Perks & Rewards for all Restaurant Managers :
- Competitive pay + monthly bonus for all levels of Management!
- Paid Time Off & Sick time
- 8 paid Holidays a year
- Early closure for company events
- Casual Work Attire
- Perkspot Employee Discount Program
KEY RESPONSIBILITIES AND AREAS OF FOCUS :
- Operations Management- Deliver What We Do on each shift you lead; at Raising Cane’s What we do is serve the Perfect box, Fast, Friendly, Clean & Have Fun! Lead high energy shifts;
- leverage company provided tools to run high performing shifts; be a hands on working manager; execute key measures of shifts to include : monitor cleanliness and maintenance of restaurant to assure Raising Cane’s standards are being meet in these areas;
- be a Customer advocate communicating needs to Crewmembers to assure Customers satisfaction during shift; responsible for restaurants performance on and off scheduled shifts;
ensure all food orders are prepared to Raising Cane’s standards
- People Management- Coach and train Crewmembers on proper Raising Cane’s procedures on each shift; screen prospective Crewmembers for applicants that match Raising Cane’s job qualifications;
- motivate Crewmembers to maximize their potential on each shift; assure Crewmember and Customer safety throughout shift. Reports all risk management issues to General Manager;
support adherence to Raising Cane’s uniform policy during shift
Business Management- Support management on all areas that impact the business to include : labor cost, waste monitoring, sales and costs of goods;
monitor management of daily cash procedures; provides accurate inventory data and report all data to General Manager; provides a sense of urgency when handling all Crewmembers and customer situations
Project Support - Supports all programs and initiatives during the shift; support management of current Perfect Safety Box which is Raising Cane’s risk management program;
and severe weather practices; ensure are marketing tools are properly implemented; report all new hire paperwork and separations in a timely manner
ADDITIONAL REQUIREMENTS :
The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be 18 years of age or older
- Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook)
- On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs;
reach and grasp objects
QUALIFICATIONS :
- Ability to lead, motivate, and empower the Cane’s Crewmembers
- Ability to align Crewmembers with Raising Cane’s culture by balancing hard work and having fun.
- Ability to manage basic tasks and the restaurant’s Crewmembers
- Takes initiative
- Has excellent verbal and written skills
- Ability to recognize problems and problem solve
- Ability to set goals and convert plans into action
Restaurant host
Requirements
- Must be 18 years of age or older
- Preferred : Fluent in English & Spanish
- Preferred : 1+ year of experience in similar roles
- Must have good interpersonal communication skills to work with customers and other employees.
- Familiarity with health and safety regulations
- Demonstrable customer-service skills, problem solving and situational awareness
- Flexible schedule nights, weekends, holidays
- High school diploma
- Ability to stand for long periods of time
Summary of Job Description
Greet guests, escorting customers to the dining room, ability to promote and explain the menu to customers, keep any homeless out of the restaurant.
Key Responsibilities
- Welcome guests to Pollo Campero
- Escort customers to assigned dining room
- Knowledge of menu items
- Promote menu items
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g. children, elderly)
- Greet customers upon their departure
- Keep host area clean and neat
- Ensure homeless / panhandling / solicitors are not entering the restaurant
Behaviors
- Always maintains a professional appearance in compliance with the dress code according to handbook policy.
- Displays a positive attitude and enthusiastic approach to all assignments.
- Performs other related duties as required.
- Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
- Follows and abides by all safety rules, policies, and procedures
Restaurant manager
Landmark Hospitality is seeking a passionate Restaurant Manager to join our team!
Landmark Hospitality is a leader in the hospitality industry, that owns and operates unique and iconic venues such as the Liberty House, Hudson House, Stone House, the Ryland Inn, Boathouse, Village Hall, Farmhouse and Felina in New Jersey.
We also operate iconic, unique venues in Pennsylvania such as Hotel Du Village, the Logan Inn, and Durham Springs. Landmark Hospitality specializes in upscale restaurants, event spaces, and boutique hotels that are continuously growing and evolving.
We have exciting opportunities available for individuals who are passionate about creating memories for our guests and each other.
Part of the Landmark Hospitality Portfolio
Our mission to find talent is simple. We welcome thoughtful, caring, and forward-thinking people who will inspire, collaborate, and strive to achieve together.
While experience is always valued, character is the mark of a true memorymaker.
We offer a healthy environment that encourages mutual respect, personnel growth, and creative expression - we recognize that the development of our company is driven by the evolution of our individual team members.
We are committed to providing employees with opportunities for continued advancement and internal growth.
Our Core Values
- We are Friendly. We welcome every guest with a smile and a genuine greeting.
- We are on It Act Quickly. Our service is intuitive and timely.
- We are Gracious. Say Thank You.
- We are Landmark Hospitality. We thrive on mutual respect for each other, our valued guests, and our workspaces.
Responsibilities :
- Work on marketing initiatives with our marketing department
- Maintain SOP concerning sales and expenses
- Lead by example and create an environment where all our team of memorymakers flourish and grow
- Oversee all facility maintenance and repairs.
- Ensure new team members are properly onboarded
- Oversee all beverage purchasing to ensure we meet our budget goals
- Oversee overall staffing to ensure we meet our payroll goals
- Implement, oversee and maintain all policies
- Full P & L management. Responsible for overseeing budgets, forecasting and profitability
If you meet these qualifications and have a true passion for this industry; join our team of memorymakers and help to create memories for all our guests and team members!
Benefits :Schedule : Wednesday through Sunday, Weekend Availability is a must
Landmark Hospitality is proud to be an Equal Opportunity Employer.
Restaurant cook
RESTAURANT COOK
- Location : Hoboken - New Jersey
- Job Type : Full Time, Part Time
- Rate : $16 - $18 per Hour (Based on experience).
Now Hiring for Cook Position
Hosting an OPEN CALL on MARCH 14th
11 : 30am - 1pm
515 Washington Street
Hoboken, NJ 07030
Apply On-line Today We are looking for an experienced and passionate Cook to help support our team. The ideal candidate for this position has previous experience preparing delicious burgers and food, enjoys working in a busy restaurant environment and is capable of taking direction well and multi-tasking effectively.
If you have restaurant industry experience and a passion for great food, please submit an application to us today.Grill, Finisher, Fry
Cook Responsibilities You will eventually be training on every station in the Kitchen. Responsibilities of a BOH Member include :
- Measure and assemble ingredients for menu items
- Collaborate with the Kitchen Manager and Cooks to prepare meals during our dining hours
- Maintain accurate food inventories
- Properly store food items at appropriate temperatures
- Rotate stock items as per established procedures
- Ensure that the food prep area and kitchen are cleaned and sanitized at the end of your shift
Job Qualifications
- 2+ years experience as a Cook preferred
- Able to read checks and follow standardized recipes
- Strong knowledge of proper food handling procedures
- Able to work as part of a team in a busy kitchen atmosphere
About Us The Bareburger Mission is our North Star : our guiding light. That which helps guide us in a direction towards being extraordinary.
In 2009 we had a very simple vision : let’s create the tastiest burger using local, organic, all natural & sustainable ingredients whenever possible.
With that in mind, we opened a small restaurant in our hometown of Queens, NYC. We made a promise to offer our guests quality service that made them feel at home.
Years later, we’re honored to serve clean food to our communities around the globe.Our greatest strength has always been creating a menu with choices that feel good for everyone.
Thank you to all the partners, farmers, producers and distributors that we proudly call friends & family. We source mindfully, with our farmers, our environment and our guests in mind at all times.
We will always look to the future of food and plant-based proteins which are undoubtedly at the forefront of sustainability.
Our menu has plenty of plant-based options and is more delicious than ever. What we eat is who we are, and at Bareburger, we celebrate everyone.
Bareburger is an Equal Opportunity Employer
Bareburger is committed to providing equal employment opportunity in all of our employment programs and decisions. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Bareburger will be based on merit, qualifications, abilities and business needs and considerations.
Discrimination in employment on the basis of any classification protected under federal, state or local law is a violation of our policy and is illegal.
Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, gender / sex, national origin, citizenship, sexual orientation, age, disability, predisposing genetic characteristics, veteran / military status, marital status, domestic violence victim status, or any other characteristic protected applicable federal, state or local law.
I acknowledge that I am applying for employment with an independently owned and operated Bareburger franchisee, a separate company and employer from Bareburger and any of its affiliates or subsidiaries.
I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, and Bareburger does not accept, review or store my application.
Any questions about my application or the hiring process must be directed to the locally owned and operated Bareburger franchisee.