Responsibilities

Responsible for the overall operations and service of meals in all dining venues of the community. Responsible for the hiring, training and development, and ongoing performance management of the wait staff working in all dining venues of the community.

Customer Service :

• Provide high levels of customer service and create a restaurant style dining atmosphere.
• Work closely with Director of Culinary Services and Executive Director to keep residents satisfied with food, service, and dining programs.
• Review the daily menu with residents and staff.
• Orient new residents to menus, dining room hours, and dress code for dining venue.
• Solve issues before they become problems or complaints.
• Assist with room service delivery according to Company policy.
• Document and report resident attendance are for meals.

Quality Enhancement :

• Train and uphold Quality Enhancement standards at all times.
• Create dining staff cleaning schedules and task lists and hold staff accountable for completion of cleaning duties and tasks.
• Ensure that staff handles dishes, silverware, glassware according to Company guidelines and food handling guidelines.
• Maintain dining room in a clean, crisp, upbeat atmosphere at all times.
• Visually confirm that all tables are set according to Atria Standards.
• Ensure that dining room floors are clean and receive regular maintenance (sweeps and mops as necessary).
• Ensure that trash / refuse containers are emptied and kept clean.
• Ensure that beverage equipment, ice cream freezer, wait staff refrigeration, food, and supply storage areas are kept clean and in good working condition.
• Verbally and visually confirms resident satisfaction through out meals
• Assist with the transportation and storage of food and supplies.
• Ensure that the dining room side work is completed prior to the end of each shift.
• Hold staff accountable to maintain café and hospitality stations according to Atria Standards.

Leadership :

• Interview, hire, coach, train and develop wait staff.
• Conduct ongoing and annual performance appraisals given to assigned staff.
• Coach and train new and current wait staff to provide high levels of customer service and proper serving techniques.
• Assist Director of Culinary Services with back of the house operations as needed.
• Assist with preparation and execution of special events, banquets, and theme meals.
• Communicate the resident likes and dislikes to the cooks and Director of Culinary Services.
• Communicate complaints and compliments in the dining room to the cooks and Director of Culinary Services.

Communication :

• Conduct pre-meal stand up meetings in the kitchen prior to meal service in the absence of the Director of Culinary Services and / or Chef.
• Attend resident Food for Thought meetings and lead meeting in the absence of the Director of Culinary Services and / or Chef.
• Attend and participate in monthly department meetings / in-services.
• Notify the Director of Culinary Services when mechanical problems occur with equipment.

Fiscal Responsibility :

• Manage the schedules in accordance to resident census and budgets.
• Communicate resident and guest food order accurately in order to avoid food waste.
• Manage the budget for such items as table linen, table setting supplies, uniforms, payroll and special events.
• Assist the Director of Culinary Services and Chef in the planning and development of menus based on resident likes and dislikes.
• Ensure that safety and security procedures are followed.
• May perform other duties as assigned or requested.

Qualifications

• High School Diploma or General Education Degree (GED) required along with two (2) years of experience in front of the house supervision.
• College or culinary institute degree preferred.
• Strong organization and time management skills.
• Basic Computer skills Microsoft word and Excel.
• Able to carry a tray with at least six (6) meals and / or beverages at any given time.

SMASHBURGER

Restaurant

General Manager

Our first Smashburger restaurant opened in 2007 with one

single notion in mind; to serve a better burger ! Better burgers takes

better service, support and teamwork. That's why we

treat our team members fairly in a diverse and safe environment. With

an average of 10 restaurants opening each year, we invest in building internal

opportunities for our teams’ learning and growth. We just build better . Better

Burgers. Better Teams. Better Experiences.

Better

Benefits : Build a better experience work & lifestyle!

• Quarterly Bonus
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) free

meal each shift they work

• Paid time off vacation and sick*
• Medical, Dental and Vision Options*
• 401K match (21 and older)
• Flexible schedules in a fun, family

friendly, team environment

• Employee Assistance Program
• Fast track for career opportunities
• Free uniform
• Eligibility based off of time in

position and average hours worked

Referred employees

must be manager level and in good standing & Referee must be employed with

Smashburger at time of payout. Bonus is paid in two distributions

Restaurant

General Manager Responsibilities

Reporting to the Director of Operations / District

Manager and is the primary support for the management teams in their respective

restaurant location.

Manage

the performance of multiple Restaurant Managers (RM), Shift Leaders (SL) and Employees

Promote

a fun and positive work environment

Develop

future leaders for the company

Manage

the effectiveness of people focused processes and systems

Ensure

individual unit is always staffed adequately which includes : employee

retention, communicating staffing needs to DO / Recruiting and checking ATS each

morning for new applicant flow, including the selection, development and

performance management of employees

Provide

initial and ongoing training to all employees within the unit utilizing

SmashConnect LMS, and 4 step method of training

Reward

and recognize employee performance that exceeds company standards

Engage

in talent reviews and performance conversations for all RM / RS in their

respective restaurant

Partner

with Human Resources Business Partner (HRBP) to manage progressive disciplinary

processes that arise with the unit

Resolve

all employee relations issues with the assistance of the DO / SDO and HRBP

Manage

with integrity the daily completion of operational check lists to include

Line

checks and uniform standards

Opening / closing

check lists

Safe

and deposit logs

Manage

FSC operational standards daily and complete a corrective action plan for every

FSC audit performed by SDO, DO, and QM

Manage

the guest experience metrics (NPS and OSAT) and resolve all guest complaints

within 24 hours of the incident through use of Medallia

Ensure

all food safety standards are followed and in compliance with all local health

departments

Exemplify

guest service on each shift of the day and communicates SIZZLE service

standards to the employees

Manage

the successful onboarding and training for all new employees

Facilitate

routine management communication

Manage

the businesses spends through allocations and usage of company declining budget

Manage

COGS through PAR ordering management, inventory, and FIFO reporting

Manage

spending in accounts cleaning, small wares, and operating costs

Follow

and ensures company cash policies to ensure minimal losses through theft or

shortages

Build

sales through community involvement and improvement of FSC operations within

the unit

Manage

labor cost through effective wages within the hourly minimums in accordance to

state laws

Participate

in P&L reviews with SDO and DO

Build

schedules based on company forecast tool and allowed labor percentages. While

reacting daily to sales trends and reducing labor scheduled when needed

Manage

local store marketing programs as assigned

Restaurant General Manager Requirements

years of Restaurant General Manager experience in restaurants

Flexible

to work nights, weekends, and holidays

Follow

Smashburger uniform standards

Ability

to follow all guidelines and procedures set forth by Smashburger, local, state,

and federal employment regulations

Must

successfully complete Smashburger training program

Possess

strong communication skills, both written and verbal, to effectively

communicate with restaurant management, front line employees and corporate

support teams

People

management skills to effectively select, assess, coach / counsel, develop,

motivate, and lead restaurant teams

Excellent

attention to detail

Proven

time management, consistency, and organizational skills

Highly

motivated, self-directed, and results driven

Physical

ability to stand for extended periods of time and to move and lift boxes of

food / supplies up to 50 lbs.

Ability

IND1

All applicants and employees have an

equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of

equal employment opportunity. We prohibit

unlawful discrimination against applicants, prospective applicants or employees

on the basis of age 40 and over, race, sex, color, religion, national origin,

disability, genetic information, sexual orientation, gender identity, military

or veteran status, or any other applicable status protected by state or local

law. This prohibition includes unlawful

harassment based on any of these protected classes. Unlawful harassment includes verbal or

physical conduct which has the purpose or effect of substantially interfering

with an individual’s work performance or creating an intimidating, hostile, or

offensive work environment. We maintain

a workplace free of racial slurs and bias. This policy applies to all

employees, including managers, supervisors, co-workers, and non-employees such

as customers, clients, vendors, consultants, etc. Any conduct in violation of

these company policies is also a violation of the law. Employees who engage in, ratify, or

perpetuate discrimination, harassment or retaliation will be subject to

disciplinary action, up to and including immediate discharge.

Initial hiring pay range (based on location, experience, etc.) : $23 - 25 / hour

• Pay is based on location, experience, and qualifications etc.
• Monthly incentives after training vary and are based on restaurant profitability

GENERAL SUMMARY :

The Shift Manager - He / she has the primary responsibility for managing shifts; conveying the Cane’s culture to his / her Crewmembers and Customers;

as well be a creative team player who likes to work hard, have fun, and show sincere dedication to Raising Cane’s. He / she will be responsible for upholding Raising Cane’s standards for the Crewmember and Customers experiences.

Benefits offered for all Full-time Restaurant Managers :

• Medical, Dental, Vision & Pharmacy Benefits
• Dependent Care & Healthcare Flexible Spending Account
• Pet Insurance401(k) With Employer Match (age 21 & older)
• Tuition Reimbursement Program
• Basic Life, AD&D & Supplemental Life Insurance
• Short-term & Long-term Disability
• Crewmember Assistance Program
• Benefits Concierge Service

Perks & Rewards for all Restaurant Managers :

• Competitive pay + monthly bonus for all levels of Management!
• Paid Time Off & Sick time
• 8 paid Holidays a year
• Early closure for company events
• Casual Work Attire
• Perkspot Employee Discount Program

KEY RESPONSIBILITIES AND AREAS OF FOCUS :

• Operations Management- Deliver What We Do on each shift you lead; at Raising Cane’s What we do is serve the Perfect box, Fast, Friendly, Clean & Have Fun! Lead high energy shifts;
• leverage company provided tools to run high performing shifts; be a hands on working manager; execute key measures of shifts to include : monitor cleanliness and maintenance of restaurant to assure Raising Cane’s standards are being meet in these areas;
• be a Customer advocate communicating needs to Crewmembers to assure Customers satisfaction during shift; responsible for restaurants performance on and off scheduled shifts;

ensure all food orders are prepared to Raising Cane’s standards

• People Management- Coach and train Crewmembers on proper Raising Cane’s procedures on each shift; screen prospective Crewmembers for applicants that match Raising Cane’s job qualifications;
• motivate Crewmembers to maximize their potential on each shift; assure Crewmember and Customer safety throughout shift. Reports all risk management issues to General Manager;

support adherence to Raising Cane’s uniform policy during shift

Business Management- Support management on all areas that impact the business to include : labor cost, waste monitoring, sales and costs of goods;

monitor management of daily cash procedures; provides accurate inventory data and report all data to General Manager; provides a sense of urgency when handling all Crewmembers and customer situations

Project Support - Supports all programs and initiatives during the shift; support management of current Perfect Safety Box which is Raising Cane’s risk management program;

and severe weather practices; ensure are marketing tools are properly implemented; report all new hire paperwork and separations in a timely manner

ADDITIONAL REQUIREMENTS :

The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be 18 years of age or older
• Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook)
• On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs;

reach and grasp objects

QUALIFICATIONS :

• Ability to lead, motivate, and empower the Cane’s Crewmembers
• Ability to align Crewmembers with Raising Cane’s culture by balancing hard work and having fun.
• Ability to manage basic tasks and the restaurant’s Crewmembers
• Takes initiative
• Has excellent verbal and written skills
• Ability to recognize problems and problem solve
• Ability to set goals and convert plans into action

Requirements

• Must be 18 years of age or older
• Preferred : Fluent in English & Spanish
• Preferred : 1+ year of experience in similar roles
• Must have good interpersonal communication skills to work with customers and other employees.
• Familiarity with health and safety regulations
• Demonstrable customer-service skills, problem solving and situational awareness
• Flexible schedule nights, weekends, holidays
• High school diploma
• Ability to stand for long periods of time

Summary of Job Description

Greet guests, escorting customers to the dining room, ability to promote and explain the menu to customers, keep any homeless out of the restaurant.

Key Responsibilities

• Welcome guests to Pollo Campero
• Escort customers to assigned dining room
• Knowledge of menu items
• Promote menu items
• Maintain a clean reception area
• Cater to guests who require extra attention (e.g. children, elderly)
• Greet customers upon their departure
• Keep host area clean and neat
• Ensure homeless / panhandling / solicitors are not entering the restaurant

Behaviors

• Always maintains a professional appearance in compliance with the dress code according to handbook policy.
• Displays a positive attitude and enthusiastic approach to all assignments.
• Performs other related duties as required.
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures

Landmark Hospitality is seeking a passionate Restaurant Manager to join our team!

Landmark Hospitality is a leader in the hospitality industry, that owns and operates unique and iconic venues such as the Liberty House, Hudson House, Stone House, the Ryland Inn, Boathouse, Village Hall, Farmhouse and Felina in New Jersey.

We also operate iconic, unique venues in Pennsylvania such as Hotel Du Village, the Logan Inn, and Durham Springs. Landmark Hospitality specializes in upscale restaurants, event spaces, and boutique hotels that are continuously growing and evolving.

We have exciting opportunities available for individuals who are passionate about creating memories for our guests and each other.

Part of the Landmark Hospitality Portfolio

Our mission to find talent is simple. We welcome thoughtful, caring, and forward-thinking people who will inspire, collaborate, and strive to achieve together.

While experience is always valued, character is the mark of a true memorymaker.

We offer a healthy environment that encourages mutual respect, personnel growth, and creative expression - we recognize that the development of our company is driven by the evolution of our individual team members.

We are committed to providing employees with opportunities for continued advancement and internal growth.

Our Core Values

• We are Friendly. We welcome every guest with a smile and a genuine greeting.
• We are on It Act Quickly. Our service is intuitive and timely.
• We are Gracious. Say Thank You.
• We are Landmark Hospitality. We thrive on mutual respect for each other, our valued guests, and our workspaces.

Responsibilities :

• Work on marketing initiatives with our marketing department
• Maintain SOP concerning sales and expenses
• Lead by example and create an environment where all our team of memorymakers flourish and grow
• Oversee all facility maintenance and repairs.
• Ensure new team members are properly onboarded
• Oversee all beverage purchasing to ensure we meet our budget goals
• Oversee overall staffing to ensure we meet our payroll goals
• Implement, oversee and maintain all policies
• Full P & L management. Responsible for overseeing budgets, forecasting and profitability

If you meet these qualifications and have a true passion for this industry; join our team of memorymakers and help to create memories for all our guests and team members!

Schedule : Wednesday through Sunday, Weekend Availability is a must

Landmark Hospitality is proud to be an Equal Opportunity Employer.