M10005 : Restaurant Manager

A RESTAURANT MANAGER IS : The Restaurant Managers are the heart of the management team - motivating and coaching the hourly team, running stellar shifts, and ensuring each of our guests has an unparalledled experience.

YOU WILL BE GREAT AT D&B IF :

• You love working in a fast-paced, multi-faceted Restaurant / Entertainment scene.
• You are able to communicate to the Employees and Guests in a way that inspires FUN!
• You like immediate gratification! Nothing better than making someone's experience better or inspiring your team to play at a higher level!
• You have never met a Goal you can't beat!
• You can handle 100K days and while walking five miles a shift!
• You can live, love and embrace the Dave & Buster's culture!

DAY IN THE LIFE... Everybody is Somebody! At D&B, we believe that each person and every position matters; everyone contributes to our success!

• You are responsible for tens of millions of dollars' worth of FUN and a team that is worth twice that!
• You get to work with the most talented group of Managers and Employees in the industry and you are responsible for hiring, training, developing and retaining the best of the best.
• You HAVE TO celebrate your team's successes, train them on service standards, and develop their strengths.
• You get to drive results through your team.

You Got It! At D&B, we believe that each person and every position matters; everyone contributes to our success!

• The You Got It attitude is contagious - it starts with you, extends to your team and makes our Guests love spending time at D&B!
• You lead from the front and set the FUN PACE & TONE for the shift.
• You make executive decisions - if you see a Guest in need, you have the power to identify a fix and MAKE IT HAPPEN!
• We strive for 100% table touches and this means that you and your team are moving really fast!

Fun to the Core At D&B, we just can't help entertaining Guests and showing them a great time.

• You get to come up with creative ways to drives sales each day!
• Like to party? We like to party You get to host mini parties shiftly, weekly, monthly, quarterly, or annually to communicate and motivate your team.
• Your office is on the floor and you help create the ultimate Guest experience.
• There is nothing like working the Midway on a Friday night, blink twice and your shift is over! Get ready to kick it up to warp speed!

Founders' Spirit At D&B, we believe that having the passion, pride and drive are what makes us different.

• We are passionate about winning and love to celebrate success - you work hand-in-hand with the rest of the management team to drive financial results.
• Have a vision? Share it with your department and track your success!
• We believe in a well-balanced schedule that drives sales and ensures Guest service.
• Safety first. You create a well maintained, safe, secure, and sanitary environment for all D&B guests and staff.
• And, because we expect you to Act like you own it your job includes everything listed above PLUS the ever-popular other duties as assigned.

If you see a need, meet it; if you have an idea, share it; if you see a team member needing help, jump in and lend a hand!

Working Environment

• Non typical Restaurant environment. We have great food, millions of dollars' worth of games, host the best Special Events and have thousands of people coming to have FUN!
• Dress to impress, we are business casual but with a tie!
• Our business is nights, weekends and holidays and our Managers know that is our niche'.

LEGAL MAKES US SAY

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to :

• Work days, nights, and / or weekends as required.
• Work in noisy, fast paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Must have regular and predictable attendance.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills. OK, now that Legal is over, how could you not want to work here!

We are Out West Restaurant Group, the largest franchisee of Outback Steakhouse. Outback Steakhouse is an Australian themed restaurant that opened in March of 1988.

At Outback Steakhouse we take food seriously, without forgetting the fun and we are proud to do things uniquely and strive to positively impact the lives of our people we call Outbackers.

We believe if you treat people Just Right then success is sure to follow. It’s a culture of respect and camaraderie that breeds enthusiasm.

We start with indulging each customer like a guest in our own home. We continue by committing to the success of each and every Outbacker to be trained to the best of their ability to oversee all aspects of the restaurant.

All new managers will go through an extensive Manager in Training (MIT) program. Combining this with your previous experience, we will set you up to be proficient in each of our managerial positions : Serious Food, Concentrated Service, and Spirited Drinks.

Managers in these positions work as a team and report directly to the Managing Partner of the restaurant. Thank you for your interest in career opportunities at Outback Steakhouse.

Outback Steakhouse is always looking for dedicated, fun-loving people to help make our restaurants a success! We are an Equal Opportunity Employer.

RESPONSIBLE BEVERAGE SERVICE CERTIFICATION REQUIRED FOR ALL CALIFORNIA BASED POSITIONS

RESTAURANT MANAGER

Come join our team and earn top pay while working in a great atmosphere!

Managers at Outback receive :

• Health, Dental, and Vision Insurance
• Employer Paid Group Life and AD&D Insurance
• Short Term and Long Term Disability
• Access to an Employee Assistance Program
• 401(k) after eligibility period
• Direct Deposit
• Paid Vacation
• Excellent ongoing training and development
• Complimentary Manager Shift Meal
• Miscellaneous other benefits like pet insurance and identity theft protection

Position Duties

• Contribute to the success of the restaurant’s operations
• Ensure training and development of employees are on going
• Optimize profits by controlling labor, food & beverage costs through proper ordering and inventory practices
• Grow business through sales and marketing
• Increase customer satisfaction and manage standards of service
• Committed to safe food handling, cleanliness, safety, and sanitation standards during the shift and prepares food with proper safety equipment, tools and recipe specs
• Develops Outbackers into Certified Trainers, Keys, and Assistant Culinary Managers and directs restaurant activities on a shift by shift basis
• Passionate about the taste and temperature of each dish and perfect plate presentations
• Demonstrates immaculate standards while maintaining an organized and like new restaurant

Physical Requirements

• Ability to lift and / or move up to 30 lbs.
• Vision abilities to include : distance, close, color, depth, and peripheral. Also the ability to adjust focus.
• Regular use of hands to finger handles or feels objects, tools, or controls; reach with hands and arms.
• Able to work in hot and cold environments.

Language and Reasoning Skills

• Ability to speak clearly and listen attentively to other employees, customers and managers.
• Ability to read and / or follow written and verbal instructions and implement at the same.
• Ability to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
• Ability to understand policies and procedures and to follow them.

If you need any accommodation from the Company to enable you to perform essential job functions, please notify us.

Outback Steakhouse prohibits the use of drugs and alcohol while in the workplace or on restaurant property. Also, sexual harassment and harassment based upon race, color, national origin, religion age, gender, sexual preference or disability is prohibited and will not be tolerated.

Why Join Us?

We are a stable and fast-growing food service company operating in North America (US & Canada), and we offer our employees the following :

• Great work culture, a compelling mission- vision- values, and a work environment of family spirit & fun
• Excellent training & career advancement opportunities
• Continuous learning & development
• Strong family values & culture
• Employee Benefits :
• Health Benefits
• 401 (k) Match
• Job growth opportunities
• Paid Leaves
• Paid Life Insurance
• Employee Discounts
• Meal Privileges
• And other employee perks

Recipient of two (2) Global Employer Excellence Awards

• Gallup Exceptional Workplace Award
• Forbes' List of the World's Best Employers

We are looking for a Restaurant Supervisor a part-time / full-time permanent position in our Restaurant Operations.

The successful candidate will assist the Restaurant General Manager / Store Management Team in the achievement of the Store Business Goals thru effective implementation of specific operations support activities in the following areas, as assigned :

• Implement assigned Product / Service Quality or Cleanliness & Sanitation (C&S) Program
• Implement assigned Crew Management activity.
• Implement assigned Cost Management activity
• Manage operations of assigned Packaged Program

Job Requirements :

• Completed at least High school education.
• At least 1-year experience as a Team Leader in a food or retail industry or any equivalent combination of education and experience from which comparable knowledge, skills, and abilities have been achieved.
• High energy level; must be able to work in varying work schedules and workweek / days including holidays
• Good communication and interpersonal skills
• Results-oriented, self-driven, fast learner & adaptable
• Computer literate in MS Office : Excel, Word, Powerpoint, Outlook

THIS JOB IS FOR IMMEDIATE PLACEMENT.

Candidates will be required to show proof of being fully vaccinated against COVID-19 prior to commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.

APPLICANTS MUST BE AUTHORIZED TO WORK IN THE USA.

This Company is an Equal Opportunity Employer.

Each Café Lola location Manager must provide strategic direction for their restaurant. Managers must maintain operations as set forth below and must drive results through staff development, sales and profit maximization.

The Manager must hire, train and develop Team Members and Leads that share our Café Lola values and culture. The Manager must convey this culture to his / her crew and be a leading team player who possesses exceptional work ethic and shows sincere dedication to Café Lola.

The Manager must ensure that the restaurant is always delivering the ultimate guest experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

Team Management :

• Lead the team in personal image and professional behavior while always driving the company standard;
• Be responsible for maintaining staffing levels within the restaurant and coordinating with the Director of Operations and the RH Marketing team to recruit potential Team Members, provide timely feedback on interviews to the Director of Operations, monitor the selection process, make all final hire and separation decisions for the restaurant and ensure proper procedures are followed in regard to hiring, promotions and separations;
• Oversee the facilitation of the orientation and training process from start to finish and ensure the implementation of the Café Lola training program aligns with the standards of the company;
• Evaluate and implement Team Member one-on-ones, oversee Team Member disciplinary actions, and keep track of all accrued points and notes to file for each Team Member
• Create and / or approve Team Member schedules to ensure proper staffing levels for expected daily sales volumes, while taking Crewmember availability, payroll and overtime into account
• Oversight of daily staffing levels and implementation of early outs to maintain daily labor percentage set by Director of Operations
• Promote a work hard, have fun environment while owning the performance, culture and motivation of the entire Team;
• Implement Café Lola recognition program in the restaurant and foster an environment built on respect, recognition and reward
• Ensure the restaurant environment is safe at all times for both Team Members and Guests

Daily Operations Oversight :

• Execute a complete understanding of The Book of Lola while providing an elevated guest experience paired with a warm smile and industry leading service;
• Ensure the highest quality, preparation and presentation of all restaurant food and beverage product
• Adhere to all food and beverage menu matrix and training videos
• Maintain an impeccable FOH and BOH environment ensuring all FOH and BOH areas are clean and tidy and all equipment, décor, signage, etc is maintained and well kept.

Coordinate any repairs and maintenance needs with the Director of Operations

• Utilize company-provided tools to coach, mentor and develop a high performing restaurant team;
• Ensure effective communication of all company policies, product and service updates to all Team Members by posting updates to the onsite pre-shift board.

Ensure all Team Members have read and are aware of all updates and have initialed pre-shift documents. Team Members must ALWAYS be knowledgeable and this responsibility directly falls upon the onsite Manager

• Partner with Director of Operations to ensure proper company standards are met for risk, human resources, information technology and vendor management meet company standards
• Ensure all restaurant areas are up to code and Southern Nevada Health Department Standards

Guest Focused :

• Lead a guest focused team by driving the standards of making each guest the focus in all business decisions
• Oversee guest recovery and management of customer complaints, refires, voids and comps
• Act as the ambassador of the brand and build pride and commitment around company initiatives
• Motivate the restaurant team to excel and deliver exceptional guest service while following the guest service steps
• Actively seek feedback from both guests and crew to ensure that restaurant operations are guest focused

QUALIFICATIONS :

• Minimum of High School Diploma or equivalent required, College degree preferred
• Must be 21 years of age or older
• Minimum of 4 plus years of previous food service, retail or restaurant management experience
• Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook), POS systems and able to adapt to new systems quickly
• Have the ability to lift and carry, push or pull heavy objects up to 50 pounds; kneel, bend or stoop, ascend or descend stairs;

reach and grasp objects

• Training experience a plus
• Takes initiative
• Has excellent verbal and written skills
• Knowledge of Health Department Standards
• Knowledge and skills in people management including recruiting and scheduling
• Is a brand ambassador both in and outside of the restaurant

ADDITIONAL REQUIREMENTS :

The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable Crewmembers with disabilities to perform the essential functions.

• Ability to lead, motivate, and empower the Café Lola Team Members to higher levels of performance
• Ability to align crewmembers with Café Lola culture by balancing working hard and having fun
• Ability to manage basic tasks, the restaurant’s Team Members and fiscal operations
• Ability to manage all public dealings in a professional manner
• Ability to recognize problems and problem solve
• Ability to accept feedback and willingness to improve
• Ability to set goals, create plans, and convert plans into action
• Ability to measure performance, subjectively and objectively

BENEFITS / PERKS :

• Annual Paid Vacation - Up to ten (10) days per calendar year
• Benefits / Insurance - Eligible for medical, dental, and vision on the first of the month after 60 days in the position
• Equity Opportunity - Equity opportunities will be evaluated upon consistent, superior personal and business performance as well as growth into the Area Manager or Director level, either of the two levels required to qualify for such consideration
• Complimentary Team Member Meal & Drink while on Shift
• 50% Discount off any item at any time

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc.

This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment-related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling.