SMASHBURGER

Restaurant Manager

Our first Smashburger restaurant opened in 2007 with one single

notion in mind; to serve a better burger ! Better burgers takes

better service, support and teamwork. That's why we

treat our team members fairly in a diverse and safe environment. With

an average of 10 restaurants opening each year, we invest in building internal

opportunities for our teams’ learning and growth. We just build better . Better

Burgers. Better Teams. Better Experiences.

Better Benefits : Build a better experience work &

lifestyle!

• Quarterly Bonus
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) free

meal each shift they work

• Paid time off vacation and sick*
• Medical, Dental and Vision Options*
• 401K match (21 and older)
• Flexible schedules in a fun, family

friendly, team environment

• Employee Assistance Program
• Fast track for career opportunities

and management experience

• Free uniform
• Eligibility based off of time in

position and average hours worked

Referred employees must

be manager level and in good standing & Referee must be employed with

Smashburger at time of payout. Bonus is paid in two distributions

Restaurant Manager Responsibilities

Reporting to the

Restaurant General Manager, our Restaurant Managers are the champions of better

burgers! In this role you will :

Manage the

performance of multiple Shift Leaders (SL) and Employees

Promote a fun and

positive work environment

Manage the

effectiveness of people focused processes and systems

Provide initial

and ongoing training to all employees within the unit utilizing SmashConnect,

LMS, and 4 step method of training, including the selection, development, and

performance management of employees

Reward and

recognize employee performance that exceeds company standards

Manage with

integrity the daily completion of operational check lists to include

Line checks and

uniform standards

Opening / closing

check lists

Safe and deposit

logs

Manage FSC

operational standards daily

Manage the guest

experience metrics (NPS and OSAT)

Ensure all food

safety standards are followed and in compliance with all local health

departments

Exemplify guest

service on each shift of the day and communicates SIZZLE service standards to

the employees

Manage the

successful onboarding and training for all new employees

Support routine

management communication

Follow COGS

management procedures for food ordering and inventory

Follow and

ensures company cash policies to ensure minimal losses through theft or

shortages

Manage daily

labor

Build schedules

based on company forecast tool and allowed labor percentages. While reacting

daily to sales trends and reducing labor scheduled when needed

Manage local

store marketing programs as assigned

Restaurant Manager Requirements

1-2 years of

Manager experience in restaurants

Flexible to work

nights, weekends, and holidays

Follow

Smashburger uniform standards

Ability to follow

all guidelines and procedures set forth by Smashburger, local, state, and

federal employment regulations

Must successfully

complete Smashburger training program

Possess strong

communication skills, both written and verbal, to effectively communicate with

restaurant management, front line employees and corporate support teams

People management

skills to effectively select, assess, coach / counsel, develop, motivate, and

lead restaurant teams

Excellent

attention to detail

Proven time

management, consistency, and organizational skills

Highly motivated,

self-directed, and results driven

Physical ability

to stand for extended periods of time and to move and lift boxes of food /

supplies up to 50 lbs.

Ability to work

in high and low temperatures

applicants and employees have an equal opportunity for employment and

advancement within Smashburger.

Smashburger is dedicated to the principles of equal employment

opportunity. We prohibit unlawful

discrimination against applicants, prospective applicants or employees on the

basis of age 40 and over, race, sex, color, religion, national origin,

disability, genetic information, sexual orientation, gender identity, military

or veteran status, or any other applicable status protected by state or local

law. This prohibition includes unlawful

harassment based on any of these protected classes. Unlawful harassment includes verbal or

physical conduct which has the purpose or effect of substantially interfering

with an individual’s work performance or creating an intimidating, hostile, or

offensive work environment. We maintain

a workplace free of racial slurs and bias. This policy applies to all

employees, including managers, supervisors, co-workers, and non-employees such

as customers, clients, vendors, consultants, etc. Any conduct in violation of

these company policies is also a violation of the law. Employees who engage in, ratify, or

perpetuate discrimination, harassment or retaliation will be subject to

disciplinary action, up to and including immediate discharge.

Company Overview :

At Hawaiian Bros, we live the Aloha spirit and spread it everywhere we go. We're not just about serving amazing Hawaiian-inspired food;

we're all about creating a balance between work and life, treating others with respect, and making a positive impact in our communities.

When you join our Ohana, you become part of our family, where we support each other and have a blast.

Position Overview :

As an Aloha Ambassador / Crew Member you'll bring the Aloha spirit to life by providing exceptional customer service. But that's not all - we believe in cross-training our team members to have a diverse set of skills.

You'll have the opportunity to learn and grow by working in different positions within our restaurant. Join our team and become a versatile member of our Ohana.

Responsibilities :

• Greet and welcome guests with a big smile and genuine Aloha.
• Make each customer's experience exceptional by listening to their needs and offering personalized recommendations.
• Keep the positive vibes flowing and create a harmonious atmosphere for guests and teammates.
• Get involved in community initiatives that bring people together and make a difference.
• Work as a team to keep operations running smooth and clean and ensure guests have a fantastic time.
• Utility roles may include (but are not limited to) : Dish, Dole Whip, Service Line, Food Prep, Linebacker, Bagger and Cook responsible for preparing high quality food in a safe manner, and cleaning / sanitizing items used in food preparation to prevent contamination.

Benefits and Perks :

• Competitive Pay, Free Meals, Free Uniforms, and Tip Sharing : We believe in spreading the Aloha Spirit.
• On Board Referral Program : Help us find great team members and earn up to $500 for each new hire.
• Academic Rewards : Get rewarded for rocking your grades.
• Employee Assistance Program (EAP) : Confidential counseling for you and your loved ones.
• Unlimited high-fives and more : Join our Ohana and have a blast.

Join Hawaiian Bros, live and breathe the Aloha spirit. Let's have fun, spread the warmth, and inspire others to do the same.

Do you relish the opportunity to create lifelong memories with customers? Can you add that extra special ingredient to our staff of high-performing leaders?

Successful candidates in the Restaurant Manager role enjoy working in a fast-paced environment and are comfortable leading and motivating team members.

You will also understand that effectively delegating tasks is the key to meeting our overall goal of providing quality food and service to our guests.

At the heart of Portillo’s, we value Family, Greatness, Energy and Fun. Igniting the senses with unrivaled food and experiences, it all comes together to create lifelong memories for our guests.

Working Full-time? Here’s what you’ll receive :

• Comprehensive benefits coverage including :
• 3 medical plan options including a PPO and EPO through United Healthcare
• 2 dental plan options through Cigna
• Vision insurance through EyeMed
• Short-Term Disability Insurance paid for by Portillo’s
• Basic Life & AD&D Insurance paid for by Portillo’s
• Financial Security with VOYA voluntary Critical Illness, Hospital Indemnity, and Accident plans, as well as Identity Theft Protection through Norton LifeLock
• Discounted Pet Insurance through Spot
• Paid Vacation
• Financial planning including :
• 401(k) with company match
• Beef Stock (Employee Stock Purchase Plan)
• Uniform Allowance
• LinkedIn Learning

Additional qualifications for the position include :

• High school diploma or equivalent
• 2 - 3 years of recent experience as a Restaurant Manager in high volume quick service restaurants OR 4+ years of Military service
• Proven experience in recruiting, training and motivating food service team
• Strong leadership skills
• Positive track record of controlling costs
• Current Sanitation and B.A.S.S.E.T. alcohol service training a plus

Good Eats Group is owned and operated by John McLean and Martin Murch. The brands showcase the collaborative, global Epicurious inspired partnership between the owners throughout their various restaurant concepts.

Staying true to their culinary roots, Mac & Martin’s vision offers show stopping cuisine in a casual, hip, and welcoming environment.

Our culture is dedicated to embracing every team member and guest in creating memories of life through curating guest experiential journeys while they visit.

This all-inclusive approach of individual spirited managers our at the core of the group and we are poised to align with a strategic partner who sees and appreciates the vision for our next chapter.

Our Sociale concept reflects the Good Eats Group DNA of fun, friendly, innovative, fresh, locally inspired dining. Literally translated from the Italian word for Social, this concept delivers big, bold flavors inspired by global cuisines.

To accompany these seasonal, global flavors and travels, are our hand-curated cocktails and wine selections from around the world.

To further leverage the history of Printers Row, Sociale will entices the guests with delicious and innovative food in a modern, comfortable, fun, edgy, urban setting.

The design incorporates urban materials such as reclaimed regional woods, anodized metals, actual La Salle Street pavers and iron wrappings to name a few of the elements.

Join the group that focuses on Guest Experiential Journeys to Create Memories of Life. Good Eats Group is lighting up the South Loop.

Below our a listing of some of our Awards & Accolades :

Good Eats Group Best New Business Near South Planning Board City of Chicago Time Out Finalist for all locationsFoodservice Industry News ShowcaseRewards Network Best Partner FeatureTrust20 Partner ShowcaseThe 22 Best Reservations for Chicago Michigan Avenue Magazine

Sociale 6th Best New Restaurant Chicago CS Magazine Top Restaurants Chicago Crain’s Top 10 Best Brunches Luxury MagazineChicago Gourmet Chef Tasting PavilionTime Out LOVE Runner UpChicago Tribune Top Valentine Day Restaurants Feburary 2021Windy City Food Magazine Valentine Day Special Dining 2021Chicago Parent 30 top restaurants for Valentine Day dining 2021Better Magazine 2021The 22 Best Reservations for Chicago Michigan Avenue Magazine 2021

Position Purpose :

Directs and organizes day-to-day shift activities to maximize profits through outstanding customer service and consistent food & beverage quality.

Responsible for all day-to-day shift operations of established financial performance, team oversight & development, beverage & food quality, reporting and physical plant maintenance.

Manage a professional environment leveraging the Good Eats Group culture standard of excellence.

ESSENTIAL FUNCTION

• Ensure operational excellence to maximize profitability, manage cost controls and achieve established business growth and marketing objectives utilizing the Good Eats Group culture standards.
• Manage daily shift functions of the restaurant operations to train, supervise, schedule, and participate in activities for all areas of the operations to meet the daily needs of the location in accordance with Good Eats Group quality standards.
• Listen actively and communicate clearly while interacting with guests and team members to promote food & beverage products.

Direct staff activities for service excellence. Analyze feedback from guests, social media outlets and team members, communicate ideas and suggestions for improvement.

Maintain working rapport with all team members for efficient operation and service to the guests. Organize Pre-Shift meetings inclusive of all team member to convey all necessary shift information.

Monitor team performance, product quality and production flow; foster continuous improvement where necessary.

• Leverage strong communication channels with General Manager to foster a collaborative environment that generates and implement new menus and menu items for monthly, weekly and seasonal offerings that included current food and regional tastes / trends.
• Participate in sales initiatives to cultivate special catering events, themes and parties both in-house and off premise in accordance with guest’s budgetary guides and expectations.

Handle Special projects and assignments for continuous improvement and development throughout the restaurants

Audit storeroom items and direct items to maintain consistent quality products that ensure adherence to all health code requirements.

Enforce safety procedures and cleanliness standards throughout restaurants.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Assist GM in managing shift operations to meet estimate budget forecasts
• Observe the latest trends in food & service presentation / pricing and menu offerings
• Monitor food & beverage preparation, plate presentation, sanitation and guest

service during peak periods to oversee restaurant operations

• Maintain team member schedule for proper staffing
• Repair or report any equipment in need of repair or replacement
• Perform other duties as requested, such as special events, catering, parties and

team meeting meetings

Participate in continuous development and professional growth

PHYSICAL REQUIREMENTS :

Frequency Key : Rare, Occasional, Frequent, Constant for lifting enter estimated lbs. at 10, 25, 50, 50+

Physical Activity Frequency

Sitting Frequent

Walking, climbing stairs Frequent Crouching / Bending / Stooping Occasional

Reaching Occasional

Grasping Occasional

Pushing / Pulling Rare

Near Vision Constant

Far Vision Frequent

Hearing Constant

Talking Constant

Smell Constant

Lifting / Carrying (# lbs.) Occasional 50+lbs

Travel Rare

OTHER DUTIES

Assimilate into the Good Eats Group culture through understanding, supporting and participating in all elements management training and guidance.

Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Good Eats Group from time to time, is essential to the successful performance of this position.

SAFETY REQUIREMENTS

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety :

• Safety Shoes (slip resistant)
• Use of gloves / mitts (latex, vinyl, plastic, fabric. metal)
• Back belts for heavy lifting
• Aprons

Team members will be trained in the proper use and care of assigned ServSafe and Food Service Sanitation Certification. It is your responsibility to report defective, damaged or lost equipment that does not fit properly to your General Manager.

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles) :

• Assistance KM / Sous Chef
• Supervisors
• Servers
• Hostess
• Server Assistance
• Line Cooks
• Prep Cooks
• Dishwasher

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Considerable knowledge of mathematics addition / subtraction / multiplication / division) to create an interpret reports, input data and manage team schedules utilizing forecasting tools.

• Knowledge of menu development, insight into marketing, cost and wage control.
• Knowledge of food products, standard recipes, and proper preparation.
• Ability to analyze, forecast, and make judgments to ensure operational efficiencies and production control.
• Ability to read, write, speak English to comprehend and communicate job functions.
• Ability to safely operate complex restaurant machinery.
• Ability to work in confined spaces
• Ability to supervise a large staff and accomplish goals on a timely basis.
• Ability to work in an environment with extreme temperature ranges (hot and cold).
• Effectively conduct meetings, menu briefings, and maintain communication lines between team members and management personnel.
• Ability to stand, walk, and or sit continuously to perform the essential functions of job for extended periods of time.
• Ability to effectively deal with external and internal guests, some of whom will require high levels of patience, tact, and diplomacy.

Ability to collect accurate information from these guests to resolve conflicts.

• Hearing and visual ability to observe and detect signs of emergency situations, distinguish product taste, texture, and quality, and evaluate presentation and preparation.
• Artistic ability to create theme menus, decorations, catering offerings, etc.

QUALIFICATION STANDARDS EDUCATION

Four year college degree in related field preferred.

EXPERIENCE

At least three years in a related field preferred. Minimum of two years in management preferably in a similarly sized operation.

LICENSES OR CERTIFICATES

Must be able to obtain state health department certificate for food safety, sanitation. BASSET certified or able to receive certification within 30 days of hire.

Hold a current ServSafe Certification. CPR / First Aid certification required.

GROOMING

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

OTHER

Additional language ability is strongly preferred.

NOTICE :

The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all time

Working at Sociale

• Health insurance

Why Join Us?

We are a stable and fast-growing food service company operating in North America (US & Canada), and we offer our employees the following :

• Great work culture, a compelling mission- vision- values, and a work environment of family spirit & fun
• Excellent training & career advancement opportunities
• Continuous learning & development
• Strong family values & culture
• Employee Benefits :
• Health Benefits
• 401 (k) Match
• Job growth opportunities
• Paid Leaves
• Paid Life Insurance
• Employee Discounts
• Meal Privileges
• And other employee perks

Recipient of two (2) Global Employer Excellence Awards

• Gallup Exceptional Workplace Award
• Forbes' List of the World's Best Employers

We are looking for a Restaurant Supervisor a part-time / full-time permanent position in our Restaurant Operations.

The successful candidate will assist the Restaurant General Manager / Store Management Team in the achievement of the Store Business Goals thru effective implementation of specific operations support activities in the following areas, as assigned :

• Implement assigned Product / Service Quality or Cleanliness & Sanitation (C&S) Program
• Implement assigned Crew Management activity.
• Implement assigned Cost Management activity
• Manage operations of assigned Packaged Program

Job Requirements :

• Completed at least High school education.
• At least 1-year experience as a Team Leader in a food or retail industry or any equivalent combination of education and experience from which comparable knowledge, skills, and abilities have been achieved.
• High energy level; must be able to work in varying work schedules and workweek / days including holidays
• Good communication and interpersonal skills
• Results-oriented, self-driven, fast learner & adaptable
• Computer literate in MS Office : Excel, Word, Powerpoint, Outlook

THIS JOB IS FOR IMMEDIATE PLACEMENT.

APPLICANTS MUST BE AUTHORIZED TO WORK IN THE USA.

This Company is an Equal Opportunity Employer.