We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas.

Education and Experience

High School Diploma or equivalent

Experience as a receptionist, patient access representative, or similar administrative role preferred.

Environmental / Working Conditions

This position is subject to inside environmental conditions with protection from weather, but not necessarily temperature changes.

Occupational risk for blood born pathogens is minimal.

Interacts with all visitors to the department which may be patients, family members or staff from other departments within UMC or TTUHSC.

Job Description

Greets and assists visitors to the department, both internal and external, via phone or in person, providing answers, taking messages, and forwarding to the appropriate staff member.

May be responsible for registering visitors for appointments and procedures, including obtaining insurance information and obtaining payments.

May schedule patients for additional exams / services based on orders. May maintain medical records. May perform other administrative work such as data entry, filing, preparing reports, etc.

Work will vary based on department assignment

Required Licensures / Certifications / Registrations

May be required to obtain / maintain CPR certification depending on the department.

Physical Capabilities

Work requires frequent sitting and walking. Stressful atmosphere at times with many emotional demands. Must possess near visual acuity to read documents and computer records.

Skills and Abilities

Demonstrated organizational skills and attention to detail.

Knowledge of office management systems and procedures.

Ability to operate general office equipment.

Demonstrated written and verbal communication skills.

Proficient in Microsoft Office Suite or similar software.

Ability to maintain confidential information.

Ability to handle problems, interruptions, and other stressful situations in a professional manner.

Maintains up-to-date knowledge and adheres to department and UMC Policies & Procedures.

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Request for accommodations in the hire process should be directed to UMC Human Resources. *
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