C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Position Purpose :

The purpose of this position inherently involves providing excellent customer care to our Petco full-service Vetco Total Care hospital clients.

The Concierge represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital.

The Concierge is responsible, like all team members, for fostering cohesion and motivation within the practice.

All hospital partners are responsible for performing duties in a way that creates an environment in which :

The patient’s needs always come first.

Every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience.

Contentious issues are dealt with and resolved as they occur, or as soon as is possible.

exceptional teamwork and commitment to shared goals benefits the entire organization.

Essential Job Functions

List the essential duties and responsibilities that are required of this position. This section includes the primary accountabilities or duties of the job.

The incumbent must be able to perform all the following duties and responsibilities w ith or without reasonable accommodation :

Assume primary responsibility for answering the practice phone and routing calls appropriately.

Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings.

Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive.

Monitor wait times and make accommodation as necessary during peak / busy times, or when medical staff is dealing with an emergency situation.

Participate in the training of new staff members and general dissemination of knowledge as required.

Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials.

Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments.

Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.

Other Duties and Responsibilities

Perform additional duties as assigned

Nature of Supervision

In all activities related to the care and handling of patients and clients, the Hospital Concierge will take direct supervision from the Hospital Office Manager and Hospital Leader on Duty

Planning and Problem Solving

Like all team members, the Concierge plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients, and clients.

The Concierge has the primary responsibility of consistently ensuring that the hospital workflow is optimized, which may require rescheduling appointments as well as maintaining an open line of communication with clients who are present in the practice and may need to wait longer than expected due to unforeseen circumstances (emergencies, etc.

The Concierge must ensure that the scheduled appointment duration is situation-appropriate (, sick / vs. well, etc.).

This role is unique in the hospital in that the Concierge will often be the first or last person dealing with upset or even potentially unhappy clients.

This role requires an individual who is compassionate yet adaptable and flexible, and capable of not only doing what it takes to make the client’s and pet’s experience in our hospital optimal but also ensuring that the medical staff can focus on delivering excellent care.

At times when these goals may seem to be at odds, it is the job of the Concierge to formulate strategies that accomplish both.

Impact

This position will impact the organization by contributing to the growth of productive practice while focusing on a high-quality standard of care.

From an overall hospital organizational standpoint, this position is critical to ensuring that our client’s first and last impressions of our facility and staff are optimal.

Supervisory Responsibility

This position has no immediate supervisory duties.

Education / Experience

High school diploma is a requirement.

Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization.

Must have excellent written and verbal communication skills.

Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.

Must have exceptional telephone and computer skills.

Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

Preferred : Previous experience using a Practice Management System

Competencies : Completed by Total Rewards Department

Work Environment :

Job duties are to be conducted in the Vetco Total Care full service veterinary hospital. This position may involve bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time.

A large amount of this partner’s time will be spent in direct contact with clients and their pets.

Contacts

This position will regularly communicate with clients, veterinary specialists, and companies that provide products and / or services that the practice utilizes.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift :

First Shift (United States of America)

Medical Receptionist - Neurosciences Clinic

Shift Details : 40 hrs / wk

40 hrs / wk

Monday - Friday

7 : 45am - 4 : 45pm

Why Nebraska Medicine :

Our shared values reflect who we are and why we’re here and include, Innovation, Teamwork, Excellence, Accountability, Courage and Healing.

• Competitive Benefits including retirement match contribution, PTO accrual, tuition reimbursement
• Lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care
• Forbes Magazine recognizes us in their list of America’s top employers and the best employer in Nebraska

Job Description :

Serve as the first point of contact by greeting and welcoming patients and others, (in person, at the check-in desk, or via the telephone).

Responsible for answering incoming calls in a professional manner, and / or checking in / out patients per established protocols.

Responsible for scheduling patient appointments and registering patients.

Required Qualifications :

• Minimum of 16 years of age required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal / external customers required.
• Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required.
• Demonstrated analytical, prioritization and organizational skills required.
• Demonstrated flexibility and dedication to team environment required.
• Effective communication skills required.

Preferred Qualifications :

• High school education or equivalent preferred.
• One year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education / experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) preferred.
• Nursing Assistant or Medical Assistant preferred.
• Knowledge of medical terminology preferred.
• Experience with Microsoft Office, specifically Word and Excel preferred.
• Depending on the position available, fluency in Spanish preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Job Summary

In a career as a Clinic Services Representative, you join us in providing life-changing care to patients from across the region.

Schedule Full-Time, 745 AM-445 PM Monday-Friday

Location Center for Behavioral Health

Responsibilities

• Provides excellent customer service to any individual presenting to the clinic. Communicates in a positive and professional manner with client / guardian on any registration, scheduling or any other issue related to services at Boys Town.
• Processes incoming phone calls to maintain provider schedules, completes new client intake forms, registers new clients, takes clinical call information, referral requests, answers client questions, and assists with billing and insurance questions.
• Greets clients as they arrive, verifies, and accurately enters client information into the electronic record system (e.

g. Epic), updates demographic and insurance information, scans insurance cards, collects copays, checks in the client in the electronic record system, and notifies the provider of client arrival.

Confirms legal guardianship status when applicable, obtaining legal guardianship documentation and consents.

Works with Medicaid and third-party insurances to obtain authorization for appropriate authorized services; communicates approved client authorized services to provider.

Obtains and communicates accurate benefit information and eligibility to client and provider.

• Works with outside community sources to obtain necessary information for services.Scans correspondence and notes in proper location in client electronic record.
• Starts release of information requests in the electronic health record.
• Responds to emails, questions, or requests in a timely and efficient manner.
• Registers clients in REDCap upon completion of initial appointment.
• Responsible for opening and closing of the clinic front desk areas, ensuring security of information and the area.
• Orders forms and office supplies as needed.
• Monitors client waiting areas to ensure a clean, safe, and comfortable environment. Organizes books and magazines in the waiting area as needed.
• Calls clients to confirm appointments as needed.

Required Qualifications

• High school diploma or equivalent.
• 1 to 3 years of experience preferred including in a multiple provider hospital, clinic, or private environment.

Receptionist

First Command Financial Services is committed to helping military families get their financial lives squared away. As we continue to expand our team, we are seeking talented individuals who have an internal drive, a passion for the military, and a desire for professional growth.

Position Overview The Receptionist supports the First Command District Advisor, who leads a team of Financial Advisors and administrative staff.

This role is critical to ensuring all clients feel welcome and receive exceptional service in all interactions with the firm.

As a key member of our local support staff team, you will :

• Promote a consistently exceptional client experience
• Greet and interact with clients in person and on the phone
• Maintain client and prospect files in the client database, including current contact information
• Schedule and confirm appointments
• Work with the district and office to maintain a marketing events calendar and plan, and assist with marketing events as needed
• Manage office communications and record-keeping requirements for compliance purposes

What We Offer

• Competitive wages
• Pleasant work environment
• Opportunities for professional development
• The ability to be in control of your career trajectory
• Portable career opportunities throughout the United States and overseas

Desired Qualifications

• Excellent organizational, written, and verbal communication skills
• Proficient in basic computer skills and Microsoft Office, specifically Outlook, Word, and Excel
• Ability to handle multiple tasks and thrive in a fast-paced environment
• Self-motivated
• High school diploma
• Satisfactory completion of background check, fingerprinting, and required employment documentation, as well as any screening / hiring tool if required by hiring district

Required Skills

Required Experience

Greet inbound customers in person and on the phone in a polite, professional manner.

We want our customers to have an enjoyable experience while here.

Our guests should receive the best possible service when calling in or visiting our store.Responsibilities :

• Answering a Multi-line switchboard
• Greeting all guests as they come in to the dealership
• Assisting the management team with projects as needed
• Performing clerical and light accounting duties as assigned
• Ordering office and other general supplies for the companyQualifications :
• Friendly and welcoming personality
• Professional and articulate phone skills
• Microsoft Office experience preferred.