Summary :

Greet and assist customers. Schedule appointments, verify insurance coverage, maintain accurate patient records, and assist with preliminary testing under the Optometrist’s supervision.

Essential Responsibilities :

1. Medical coding, Insurance research, and billing.

2. Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.

3. Perform preliminary testing data collection as directed.

4. Maintain complete and accurate patient records.

5. Call for insurance preauthorization. Follow up on hold authorizations.

6. Clean and maintain the reception area.

7. Offer current promotions and pricing guidelines to customers. Discuss benefits and features of the discount club card with customers.

8. Maintain outside and internal Doctor Referral log for medical patients.

9. Offer current promotions and starting prices to customers

Experience / Education :

• One year of experience, optical preferred.
• HS diploma, GED or 1-5 years of equivalent related job experience

Mental / Physical Requirements :

• Work changing schedules to meet business demands
• Work inside location
• Strong organizational skills
• Speak clearly and effectively
• Calculate and manipulate numbers / data
• Read English
• Problem solving / reasoning
• Meet customer expectations
• Work under stress with interruptions and deadlines
• Follow procedures and instructions
• Use computer effectively and view computer screen
• Exhibit empathy in all interactions
• Bend and stoop continuously
• Reach above shoulder continuously

Training Requirements :

Cross training in all departments as needed

Essential Responsibilities related to Physical Demands / Work Environment :

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time.

The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and / or move up to 20 pounds.

The noise level in this location is moderate (use of computers, printers and machines).

Activity

Amount of Time

None

Under 1 / 3

1 / 3 to 2 / 3

Over 2 / 3

Stand

Walk

Use hands to touch, handle, or feel

Reach with Hands and Arms

Climb or balance

Stoop, kneel, crouch, or crawl

Talk or hear

Essential Responsibilities related to Behavioral Characteristics :

• Must be detail orientated and well organized.
• Must be able to communicate clearly and effectively with other associates and clients.
• Must be energetic and self-motivated.
• Must be a team player.
• Must be able to problem solve.
• Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
• Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.

As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times.

As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.

As required by changing business needs, complete additional essential responsibilities as identified and assigned.

Job Type : Full Time

Pay : $ - $ per hour, incentives available

Compensation range for the roles is listed above. Applicable salary rangers may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law.

As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.

Job Details

Description

Find your joy here, at Greenbriar Village, a Sonida Senior Living community! We offer a comprehensive benefit package to include competitive wage / salary, health and dental insurance, 401k with company match & much more!

Greenbriar Viallge, a premier retirement community in Indianapolis, IN, provides quality care to residents in an INDEPENDENT LIVING, ASSISTED LIVING, MEMORY CARE community.

If you’re looking to grow your career and experience in a team-oriented environment working at Greenbriar Village truly means becoming a member of our family! We believe caring for seniors is a uniquely rewarding experience and there is no better place to realize that experience than with us.

Apply for the Receptionist position today!

Receptionist Responsibilities include :

• Answers telephone and directs the caller to the appropriate individual. Also, provides information such as community address, directions to the community location, community fax numbers, company website, and other related information
• Greets and directs visitors to the community
• Receives, sorts, and forwards incoming mail
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Resolving customer questions and concerns

Qualifications :

• Enjoy providing exceptional customer service and care to our senior residents
• Appreciate the value of being a dependable & responsible member of greater team

You belong on our team if you are interested in :

• Finding your joy and playing an important role in the lives of our residents and team members
• Working in senior living or a healthcare environment
• Providing exceptional customer service and care to our senior residents
• Medical, dental, vision, and life / disability insurances*
• 401k retirement savings plan offering 50% of every dollar contributed by the employee up to 6% of employee’s base rate*
• Employee Assistance Program (EAP) : This program provides professional, confidential telephonic or face-to-face counseling and legal services to you and your household members at no cost.
• Flexible Spending Accounts (FSAs) : This option allows you to pay for eligible expenses using tax-free dollars. We offer a health care FSA or dependent care FSA*
• Dependent Care Flexible Spending Accounts (FSAs) allow you to pay for eligible expenses (example : daycare, parent care) using tax-free dollars.
• On-demand pay (coming soon)
• Flexible scheduling
• Paid time off*
• Company paid training for career advancement
• Benefit eligibility is dependent on employment status.

Eligibility based on location.

Qualifications

Skills

Preferred

Some Knowledge

Behaviors

Preferred

Innovative : Consistently introduces new ideas and demonstrates original thinking

Team Player : Works well as a member of a group

Enthusiastic : Shows intense and eager enjoyment and interest

Motivations

Preferred

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Goal Completion : Inspired to perform well by the completion of tasks

Self-Starter : Inspired to perform without outside help

Education

Experience

Required

1-3 years customer experience

Licenses & Certifications

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people.

Our practice exemplifies the core values of quality, honesty, and care in everything that we do.

When you join Familia Dental as a Front Desk Receptionist, you will have the opportunity to make a real difference in your community while earning a competitive salary, wage increases, and more benefits than ever before such as our newly added 401K plan.

Whether Kick-Starting a New Career or Having Experience, Working as a Front Desk Receptionist at Familia Dental Has Amazing Benefits!

• Endless Career Growth Opportunities
• Hands-On In-Clinic Training
• Latest Technology and Safety Protocols
• Making a Difference Every Day
• Giving Back to Our Community
• Compassionate & Collaborative Team Environment
• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• Access to Financial Advisors
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Paid Holidays & Time Off
• AD&D Coverage

Job Purpose

To effectively and efficiently check in patients, verify insurance eligibility, confirm and / or reschedule appointments as needed, and collect payments for services provided.

Qualifications

Knowledge, Skills, and Abilities

• Excellent customer / patient service and verbal communication skills.
• Ability to read, write, speak and understand information and effectively present information one-on-one with patients.
• Ability to apply common sense understanding to carry out details written or verbally instructed.
• Basic computer knowledge and experience with dental management software experience. EagleSoft experience is preferred.
• Ability to work in fast paced, patient-focused environment.
• Detail oriented. Dental Receptionist must be aware of and follow insurance plan rules and protocols.
• Interpersonal skills. Sometimes patients are in pain and / or mental stress. The Dental Receptionist should be patient and sensitive to patient emotions.
• Listening skills. Dental Receptionist must be able to listen to patients and other healthcare workers and follow directions from a Dentist or supervisor.
• Organizational skills. Dental Receptionist should have excellent organizational skills; insure all record keeping requirements are fully and accurately completed.

Qualifications (Experience, Education, License, Certification)

• Previous dental office experience preferred but not required.
• Requires excellent customer service skills.

Stoops Freightliner is looking for a Part-Time Receptionist to handle customer service duties for the front office from 1 : 00 PM 5 : 00 PM, Monday thru Friday.

Duties :

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Responds to customers in a calm, professional manner, with a focus on meeting customer needs.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access.
• Performs other clerical duties as needed, such as data entry, sorting, filing, photocopying, and collating.

Qualifications :

• Certificate or degree from college or technical school preferred
• 1 3 years’ experience with a multi-phone line system and fast paced environment
• Customer Service experience
• Ability to ask appropriate questions to determine the best way to assist customers
• Ability to maintain regular and dependable attendance

Job Description

What would you do? The Specifics

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store.

They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track.

The role provides prompt, courteous service to customers either on the phone or in person.

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail / deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Qualifications

Are you the right fit? The Suitable Talent

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required

Education : High School Diploma or equivalent.

Additional Information

Taking care of our people

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more.

At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website www.nationalvision.com to learn more.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.