Description

Essential Responsibilities

Answers the company’s phone system & routes calls as appropriate.

Greets visitors and vendors and assists with their needs as required, including ensuring they have properly signed in and notifying the CSC employee promptly of their arrival.

Also coordinating visitors and large meetings following the Building protocols.

Manage difficult or emotional customer situations either via phone or in person in a calm and empathetic manner.

Assists in the handling of incoming and outgoing mail (FedEx, UPS, USPS, etc.).

Responsible for mailroom duties, replenishing break room supplies, and organization of both rooms.

Manages building maintenance requests through the Building Management’s portal.

Ensures reception area and break room remain clean and the TVs are on the appropriate station.

Performs the duties of the floor fire warden and is the initial contact person when an alarm is activated.

Provides other appropriate support as directed by supervisor.

Required Knowledge, Skills and Abilities

Experience handling extremely emotional and difficult customers and properly directing these complaints via phone and in person while maintaining a professional and caring attitude

Working knowledge of Microsoft products

Excellent interpersonal and phone skills

Ability to multitask

Education and Experience

High school degree or GED equivalent.

Previous reception, customer service and / or call center experience a plus.

Physical Demands

• Exerting up to 25 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including papers, boxes and / or computer equipment.

Overview

The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service.

You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.

Tasks include :

• Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
• Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
• Organize and process all payment plans, billing statements, and collections.
• Perform cashiering duties; process refunds, returns and credits as needed.
• Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department / staff member as needed.
• Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
• Receive and distribute incoming mail; and process outgoing mail.
• Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
• Respond to client emails; type and edit a variety of correspondence, and process faxes.
• Able to learn basic veterinary medicine terminology.
• Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
• Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.

Qualifications

Minimum Qualifications / Requirements :

• High school diploma, GED or equivalent combination of education, and / or experience.
• Knowledge of clerical procedures such as alphabetizing files and records.
• Must be flexible with scheduling and able to work some weekends and holiday.
• Tasks may involve extended periods of time at a keyboard or workstation and / or extended periods of time standing and / or walking.
• Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.

How to Apply

Full time benefits packages include medical, dental, vision, 401K, uniform allowance, personal time off and discounts on pet care.

Please apply online through

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The Offer

• Regional Role
• Opportunity within a company with a solid track record of performance
• Work alongside & learn from best in class talent
• Join a market leader within Beauty & Cosmetics

The Job

The ideal candidate must be proactive, competent, and a self-starter with excellent communication skills who can contribute to the effective daily management of the facility in order to ensure success.

The best candidates for this role are the ones who can multitask efficiently and work well under pressure.

Your responsibilities will include :

• Welcome and assist patients in person and over the phone
• Help clients, staff, and visitors in a professional manner
• Maintain inventory for the business by inspecting supplies, planning equipment, and performing maintenance and repairs
• Respond to every call politely and professionally.
• Comply with all regulations set forth by the Health Insurance Portability and Accountability Act.
• Maintain the privacy of all patients and employee's information.
• Setup and effectively manage appointments for clients
• Adhere to policy and procedures
• Make sure orders are placed on time and that stock levels are sufficient
• Complete and accurate record or documentation of patients' visits
• Other administrative and clerical duties as needed

Your Work Schedule :

• Tuesday to Fridays, 10 am - 6 pm
• Saturday : 11 am - 3 pm
• Sunday and Monday : appointment only

The Profile

• You have at least 1 year experience within a Receptionist or Admin Assistant role, ideally within the Consumer and IT industry.
• You are organised and have good interpersonal skills.
• You have good computer skills ( MS Word, Excel, Powerpoint).
• You are service-oriented with excellent interpersonal skills.
• You have good communication skills and are comfortable with handling phone calls in a positive and professional manner.
• You are a strong networker & relationship builder
• You are highly goal driven and work well in fast paced environments
• You possess strong analytical skills and are comfortable dealing with numerical data

The Employer

Our client specializes in non-invasive cosmetic treatments that work towards putting your best face forward. We offer neurotoxins, fillers, Hydrafacials, mesotherapy, sclerotherapy, as well as IV hydration, and lifestyle medicine.

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Who We Are :

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need.

TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.

What You Will Be Doing :

Responsibilities :

Professionally screen and transfer a high volume of incoming calls

Greet and interact with clients, vendors, and visitors and coordinate their visit with the appropriate staff member

Responsible for the appearance of the reception, and conference room area, including cleanliness

Open, sort, and distribute checks for accounting

Open, sort, and distribute incoming correspondence

Sign for & track FedEx / UPS / messenger packages

Prepare refreshments for client meetings (water, coffee, etc)

Order office and pantry supplies

Coordinate travel itineraries and arrangements

May assist in coordinating and maintaining of office space, telephone lists, security badges, and office keys

Assist with coordinating office events

Perform general office work for Operations, HR, Recruitment, and Managers as needed

Act as a point of contact for equipment / services / operations issues in the office

Who We Are Looking For :

As a Receptionist you are a :

Creative thinker You are curious and unafraid to ask questions

Hard worker You are industrious and diligent in everything you do

Innovator You are willing to initiate changes and introduce new ideas

Your experience includes :

Strong customer-service orientation

A friendly disposition

Excellent written and verbal English communication skills

Ability to independently troubleshoot and drive issues to resolution

Must possess excellent customer service skills and a willingness to be helpful

Experience in guest services, or in a client-facing role

Ability to maintain professionalism in all situations

Experience working in a receptionist role, or similar experience

Experience booking travel and working with TMC

Hourly Rate : $17-20 / hour

Where Your Career Is Going :

At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest, and experience.

We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.

End your job search and find your career at TransPerfect #careersNOTjobs.

Why TransPerfect :

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged.

In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks.

You even get your birthday off because let's face it, we're stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law

We’re looking for a receptionist who is an enthusiastic, customer service minded, professional to join our team! You’ll play a crucial role as the face and first point of contact for our organization.

Other responsibilities include answering phone calls and emails, making travel arrangements, scheduling emails, managing mail and deliveries, and other assignments as needed to ensure efficient business operations.

Job seekers should take pride in their work, be passionate about helping others, and have an interest in growing with our organization.

If this sounds like you, apply now!

Compensation : $30,000 - $35,000

$30,000 - $35,000

Responsibilities :

• Provide administrative support to other team members with data entry, paperwork, photocopying, etc. when needed
• Manage incoming and outgoing mail and handle deliveries
• Keep the front office secure by ensuring all visitors follow the proper sign-in procedures
• Arrange appointments for employees and keep the calendar up-to-date
• Answer phone calls and emails and communicate relevant information to the appropriate parties
• Welcome fellow employees, clients, and visitors when they enter the building and give them any pertinent information or directions

Qualifications :

• Must have graduated high school, received a G.E.D. or equivalent
• 1 year of experience as a receptionist, administrative assistant, guest service specialist, or similar position preferred
• Has experience answering telephone calls and troubleshooting stressful situations
• Proficient computer skills and knowledge of Microsoft Office
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

About Company

Tessie D. Edwards & Associates P.C. is an established rapidly growing boutique law firm that assists good people going through bad times as they transition into a better tomorrow.

We represent clients with family law and criminal defense matters in the Atlanta metro and surrounding counties. We take pride in aggressive solutions to represent our client's best interests.

Our firm truly values work-life balance and has quarterly team-building activities to ensure the work side of things comes with the least amount of stress! We are an upbeat, positive energy, high-performing team centrally located in downtown Atlanta in a newly renovated office with an amazing view of the city from the 12th floor where we focus on getting it done with compassion! We offer an exceptional work environment, and a competitive salary with paid maternity and paternity leave, health, vision, disability, and dental insurance, 401K, and paid parking.