Full-time

Overview

The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service.

You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.

Tasks include :

  • Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
  • Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
  • Organize and process all payment plans, billing statements, and collections.
  • Perform cashiering duties; process refunds, returns and credits as needed.
  • Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department / staff member as needed.
  • Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
  • Receive and distribute incoming mail; and process outgoing mail.
  • Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
  • Respond to client emails; type and edit a variety of correspondence, and process faxes.
  • Able to learn basic veterinary medicine terminology.
  • Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
  • Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.

Qualifications

Minimum Qualifications / Requirements :

  • High school diploma, GED or equivalent combination of education, and / or experience.
  • Knowledge of clerical procedures such as alphabetizing files and records.
  • Must be flexible with scheduling and able to work some weekends and holiday.
  • Tasks may involve extended periods of time at a keyboard or workstation and / or extended periods of time standing and / or walking.
  • Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.

How to Apply

What sets us apart!

  • We have a full in-house laboratory with Idexx lab machines
  • Fully equipped with digital radiography, digital dental radiography, ultrasound, video otoscope, and an oxygen cage.
  • All of our radiographs are reviewed in person with a board-certified radiologist during our radiology rounds every Monday, Wednesday, or sent out for review by a radiologist at Idexx.
  • Our surgery suite has two surgery tables, Cardell monitoring equipment, cautery, ventilator, and each doctor has a designated surgery tech to monitor each patient.
  • There are several emergency and specialty hospitals nearby, so no on-call shifts are required. You can find out more about our hospital at

Please apply online through

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Overview

The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service.

You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.

Tasks include :

  • Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
  • Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
  • Organize and process all payment plans, billing statements, and collections.
  • Perform cashiering duties; process refunds, returns and credits as needed.
  • Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department / staff member as needed.
  • Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
  • Receive and distribute incoming mail; and process outgoing mail.
  • Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
  • Respond to client emails; type and edit a variety of correspondence, and process faxes.
  • Able to learn basic veterinary medicine terminology.
  • Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
  • Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.

Qualifications

Minimum Qualifications / Requirements :

  • High school diploma, GED or equivalent combination of education, and / or experience.
  • Knowledge of clerical procedures such as alphabetizing files and records.
  • Must be flexible with scheduling and able to work some weekends and holiday.
  • Tasks may involve extended periods of time at a keyboard or workstation and / or extended periods of time standing and / or walking.
  • Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.

How to Apply

What sets us apart!

  • We have a full in-house laboratory with Idexx lab machines
  • Fully equipped with digital radiography, digital dental radiography, ultrasound, video otoscope, and an oxygen cage.
  • All of our radiographs are reviewed in person with a board-certified radiologist during our radiology rounds every Monday, Wednesday, or sent out for review by a radiologist at Idexx.
  • Our surgery suite has two surgery tables, Cardell monitoring equipment, cautery, ventilator, and each doctor has a designated surgery tech to monitor each patient.
  • There are several emergency and specialty hospitals nearby, so no on-call shifts are required. You can find out more about our hospital at

Please apply online through

Options

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