Summary

PRIMARY FUNCTION :

Serves patients and visitors by greeting in a friendly and welcoming manner as they arrive to our offices. Completes and updates all required information, collects payments, and provides other information as requested.

Discharges patients after their appointment, providing them with any pertinent information as well as follow up appointments.

ESSENTIAL FUNCTIONS OF THE JOB : (This list may not include all of the duties that may be assigned.)

• Check-in patients upon arrival which includes updating demographics, insurance information, PCP, pharmacy, collect co-pays and patient balances, and provide consents for signature as well as appropriate health questionnaires.
• Check out patients, collect additional balances, provide visit summary, specialist referral information, patient portal information, completed forms, and follow-up appointments.
• Verify patient insurance through Batch Eligibility or on demand. Contact patients whose insurance is not active or PCP is not appropriate.
• Post patient charges and payments. Complete charge and payment reconciliation.
• Scan and upload documents in Document Management system.
• Sort and deliver mail and PA documents received through courier. Maintain clean work area and patient waiting area.
• Participate in staff and educational meetings.
• patient-facing

PERFORMANCE REQUIREMENTS :

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.

TYPICAL WORKING CONDITIONS :

• Indoor Work
• 15%-20% of travel to other office locations as needed with reimbursement outlined per company policy
• Designated Medical Receptionist float staff will be assigned to multiple designated office locations as applicable
• Operating Computer
• Reach Outward
• Manual Dexterity
• Reach Above Shoulder
• Lift / Carry 10 lbs. or less
• Standing for long periods of time

Other Physical Requirements :

• Vision
• Sense of Sound
• Sense of Smell
• Sense of Touch
• Ability to wear Personal Protective Equipment (PPE)

EDUCATION : High School Diploma or equivalent required.

LICENSURE / CERTIFICATION :

Upon hire, and for the duration of the employment period driver’s license must be active and valid.*

EXPERIENCE : Prefer one year work experience in a medical office setting. Knowledge of computer and medical terminology desired.

KNOWLEDGE, SKILLS & ABILITIES :

• Ability to learn & practice Pediatric Associate procedures, policies and protocols.
• Requires proficient grammar, spelling and verbal skills to communicate with patient, providers and staff in written documents.
• Ability to read, comprehend, follow oral and written instructions.
• Interact effectively, supportively with staff & maintain a professional working relation.
• Provide excellent customer service; greet & receive patients / visitors in a professional and friendly manner.
• Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concise.
• Use good judgment & maintain patient confidentiality.
• Must be able to file alpha and numerically.
• Requires experience in using a computer system, scanner, printer, fax etc.

The expected base hourly range for this position located in Bakersfield, CA is $;to $; It is not typical for offers to be made at or near the top of the range.

Pediatric Associates offers are based on several factors including but not limited to the candidate’s education, work experience, and certifications, all of which are dependent on the requirements of the specific role.

In addition to base salary, the Pediatrics Associates Family of Companies and it’s affiliates offers a comprehensive benefits package, potential incentive and recognition programs, and retirement planning (all benefits are subject to eligibility requirements based on position, and division).

Share :

Job Description

What would you do? The Specifics

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store.

They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track.

The role provides prompt, courteous service to customers either on the phone or in person.

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail / deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Qualifications

Are you the right fit? The Suitable Talent

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

The receptionist position must demonstrate the values of Bakersfield Behavioral Healthcare Hospital, which are Compassion, Acceptance, Respect, Empowerment, and sincerity at all times.

The receptionist is often the first point of contact for all those seeking to obtain out services; therefore, the applicant must be empathetic, have excellent written and oral communication skills, demonstrate professionalism, and pay close attention to detail.

This receptionist is responsible for greeting all guest, vendors, physicians, county officials, patients and staff. The receptionist is responsible for inputting data for all referrals, calls, and admitting / discharging all patients.

You must be comfortable with multi-line phone system, demonstrate impeccable phone etiquette at all times, type a minimum of 35wpm, 10-key knowledge, and be familiar with the insurance verification process.

Must understand the importance and adhere to all HIPAA and Emtala laws, be familiar with Microsoft Excel, Outlook, Word and Power Point.

Must be a team oriented individual, have a flexible schedule, and the ability to work in a fast-paced environment. 1year of medical front and back desk experience required.

Requirements

High School Diploma or equivalent education. Clerical certifications preferred. Must be Covid Vaccinated and Booster Vaccinated when Eligible according to California Mandate.

Benefits

Medical, Dental, Vision benefits for Full Time employees.

Dental and Vision benefits for Part Time employees.

Personal Time Off accrual for Full Time and Part Time employees.

Sick time accrual for Full Time, Part Time and Per Diem employees.

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

As an Agent Team Member, you will receive...

• 401K
• Salary plus commission / bonus
• Health benefits
• Profit sharing
• Paid time off (vacation and personal / sick days)
• Flexible hours
• Growth potential / Opportunity for advancement within my agency
• Hiring Bonus up to $

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• People-oriented
• Detail oriented
• Proactive in problem solving
• Able to learn computer functions
• Ability to work in a team environment

Job Description

What would you do? The Specifics

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store.

They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track.

The role provides prompt, courteous service to customers either on the phone or in person.

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail / deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Qualifications

Are you the right fit? The Suitable Talent

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Additional Information

Taking Care of our People

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more.

At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website www.nationalvision.com to learn more.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.