Full-time

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care.

Join us and help people live healthier lives while doing your life's best work.(sm) u00A0

Working in a clinical environment under supervision, to receive and process inbound calls from patients, providers and other medical staff.

Execute outbound calls or electronic task to assist with providing medical related services. Assist patients, providers with appointment scheduling, and local facility issues.

Resolve complex issues. Recommend process changes to improve efficiency and promote customer service excellence.

Primary Responsibilities :

  • Answers calls to assigned clinic, resolving moderate to complex service issues
  • Proactively outreaching to and resolve expedited patient issues, needs
  • Works collaboratively with Providers & Clinical support staff to help resolve patient needs and Care coordination
  • Schedule and verify appointments in clinical information system
  • Verify and update patient demographic and insurance information
  • Send and receive tasks for Provider offices to assist patient with access to medical care
  • Contact patients to relay appointment and other pertinent information
  • Extreme high-volume data entry
  • Compliance requirements as dictated by clinic needs; SOPs; Burke Scores, and audit results

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

  • High School Diploma or GED
  • 1+ years of experience in a customer service / call center or healthcare environment
  • Ability to travel to local clinical facilities

Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals.

Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all.

Join us and learn why there is no better place to do your life's best work.(sm) u00A0 u00A0

OptumCare is committed to creating an environment where physicians focus on what they do best : care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare.

Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care.

OptumCares support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians. u00A0

Nevada Residents Only : The hourly range for Nevada residents is $16.00 to $31.44. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere : OptumCare is an Equal Employment Opportunity / Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. u00A0 u00A0

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. u00A0

Apply Now

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Join us and help people live healthier lives while doing your life's best work.(sm) u00A0

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Execute outbound calls or electronic task to assist with providing medical related services. Assist patients, providers with appointment scheduling, and local facility issues.

Resolve complex issues. Recommend process changes to improve efficiency and promote customer service excellence.

Primary Responsibilities :

  • Answers calls to assigned clinic, resolving moderate to complex service issues
  • Proactively outreaching to and resolve expedited patient issues, needs
  • Works collaboratively with Providers & Clinical support staff to help resolve patient needs and Care coordination
  • Schedule and verify appointments in clinical information system
  • Verify and update patient demographic and insurance information
  • Send and receive tasks for Provider offices to assist patient with access to medical care
  • Contact patients to relay appointment and other pertinent information
  • Extreme high-volume data entry
  • Compliance requirements as dictated by clinic needs; SOPs; Burke Scores, and audit results

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

  • High School Diploma or GED
  • 1+ years of experience in a customer service / call center or healthcare environment
  • Ability to travel to local clinical facilities

Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals.

Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all.

Join us and learn why there is no better place to do your life's best work.(sm) u00A0 u00A0

OptumCare is committed to creating an environment where physicians focus on what they do best : care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare.

Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care.

OptumCares support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians. u00A0

Nevada Residents Only : The hourly range for Nevada residents is $16.00 to $31.44. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere : OptumCare is an Equal Employment Opportunity / Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. u00A0 u00A0

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. u00A0

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