Client Relations Associate

Full-time

At Generation Alpha , we value our non-profit clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Fundraising Team.

Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations.

With our client’s upcoming expansion, we are looking to extend our Client Relations and Fundraising Team. If you are team-spirited, share a passion in cultivating relationships, and have a desire to give back to the local community, then the Client Relations Associate role was made for you! Responsibilities of a Client Relations Associate : Establish and maintain long lasting business and client relationships Identify, troubleshoot, and provide clients resolutions to their issues and concerns Maintain open communication between our clients, their potential donors, and our Client Relations team Utilize client knowledge to increase donations and meet our fundraising goals Provide clients with an individualized experience and utmost customer service Document client’s contact information, ensure their donations are documented to meet compliance requirements Collaborate with fellow Client Relations Associates, and other Customer Service and Sales team members that all fundraising targets are met The Ideal Candidate as a Client Relations Associate : High School Diploma or equivalent certification required Bachelor’s Degree in Business Administration, Communications, Marketing, or other related fields preferred 1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred People-oriented and passionate about building relationships Charismatic and personable demeanor that transpires to fellow Client Relations Associates and other Customer Service team members Results driven and self-motivated to improve interpersonal skills Practices active listening and is empathetic to client’s concerns Solution-oriented and takes initiative in resolving unexpected challenges #LI-Onsite Powered by JazzHR

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Client Relations Associate

Generation Alpha Houston, TX
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At Generation Alpha , we value our non-profit clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Fundraising Team.

Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations.

With our client’s upcoming expansion, we are looking to extend our Client Relations and Fundraising Team. If you are team-spirited, share a passion in cultivating relationships, and have a desire to give back to the local community, then the Client Relations Associate role was made for you! Responsibilities of a Client Relations Associate : Establish and maintain long lasting business and client relationships Identify, troubleshoot, and provide clients resolutions to their issues and concerns Maintain open communication between our clients, their potential donors, and our Client Relations team Utilize client knowledge to increase donations and meet our fundraising goals Provide clients with an individualized experience and utmost customer service Document client’s contact information, ensure their donations are documented to meet compliance requirements Collaborate with fellow Client Relations Associates, and other Customer Service and Sales team members that all fundraising targets are met The Ideal Candidate as a Client Relations Associate : High School Diploma or equivalent certification required Bachelor’s Degree in Business Administration, Communications, Marketing, or other related fields preferred 1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred People-oriented and passionate about building relationships Charismatic and personable demeanor that transpires to fellow Client Relations Associates and other Customer Service team members Results driven and self-motivated to improve interpersonal skills Practices active listening and is empathetic to client’s concerns Solution-oriented and takes initiative in resolving unexpected challenges #LI-Onsite Powered by JazzHR

Full-time
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Manager, Employee Relations

Lyondell Chemical Company Houston, TX
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LyondellBasell

Basic Function

The primary purpose of this role is to serve as the subject matter expert in the implementation of the organization's global employee relations program in a manner that ensures the fair, equitable, and consistent treatment of employees across the organization.

This includes, but is not limited to, collaborating with the Employee and Labor Relations (ELR) team to establish strategy and guidelines to help support the HR Business Partners (HRBPs) and business leaders in all areas of employee relations.

This role must apply knowledge of employment and labor laws, government regulations, and agency rules to inform decision-making, ensure compliance, and minimize risk and liability.

Roles & Responsibilities

  • Focuses primarily on conducting and / or managing the effective and timely investigation and resolution of complex, highly sensitive employee relations matters, including fact-finding, witness interviews, document and evidentiary review, data and root-cause analyses, reviewing and / or writing investigation reports
  • Utilizes best practices and subject matter expertise in collaborating with HRBPs and other key stakeholders to identify and ensure the implementation of timely and appropriate solutions based on well-supported findings and conclusions
  • Ensures the accurate and timely documentation, reporting and review of employee relations matters within HR Acuity case management system for all assigned cases and those reported within assigned locations,
  • Utilizes data and evidence-based approach when advising and consulting business partners to ensure outcomes facilitate compliance, align with LYB's values and business objectives, and represent fairness, equity ad consistency.
  • Reviews assigned employee relations matters and applies learning and root-cause analyses to identify and recommend effective, sustainable and appropriate business solutions to ER problems.
  • Provide consultation to HRBP clients with their investigations and report writing.
  • Collaborates with business leaders, legal, compliance and the ELR / HR team, to design and implement positive employee relations strategic initiatives that support the organizational culture, and align with its mission, vision and values.
  • Analyzes data identified through external resources (i.e., benchmarking, current employee relations best practices), and internal sources (i.

e., HR Acuity, Ethics Point, HRMS, Employee Engagement Surveys, etc.) in order to identify trends and recommend new or enhanced process improvements to the ELR program or operations.

  • Collaborates in the development and delivery of training initiatives to improve business leaders' capabilities related to positive employee relations and labor relations, effective employee performance management, conflict management, and employment and labor relations best practices.
  • Serves as a credible, trusted partner to influence leaders by demonstrating best practice technical, functional, and business expertise in employee relations matters.
  • In collaboration with business and HR leaders, recommends and assists with writing, revising, communicating and interpreting HR policies and procedures.
  • Ensures the mitigation of risk through the consistent and equitable application of policies and procedures consistent with the terms of federal and state laws.
  • As a stretch assignment, may participate in labor relations matters, providing advice and counsel to managers and team leads, including advising on employee coaching, performance improvement plans, grievance and dispute resolution, labor relations best practices, contract negotiations, corrective actions, and terminations to mitigate risk and minimize third party intervention.
  • Takes on other stretch assignments and more challenging projects that impact the entire enterprise as it relates to employee and labor relations matters.

Min. Qualifications

  • Bachelor's Degree in Human Resources, Labor Relations, Industrial Relations, Business Administration, or related field.
  • 10 years' HR generalist experience, including at least 3+ years' experience in an employee relations or related position.
  • Prior experience supporting diverse client groups within complex organization and successfully interacting with business partners to influence, coach, and problem-solve.
  • Experience developing and maintaining collaborative working relationships throughout all levels within a matrixed or complex organization.
  • Strong preference for experience in oil & gas, petrochemical, or manufacturing companies.
  • Extensive knowledge of state, federal and local employment and labor laws, and agency rules and procedures.
  • Advanced knowledge of workplace compliance investigations best practices, labor relations, union avoidance, employee advocacy, EEO compliance, and Affirmative Action planning and reporting.
  • Direct experience gathering, researching, analyzing and resolving complex employee and employee relations issues within a large multi-state organization.

Preferred Qualifications

  • Master's Degree in Business Administration, Human Resources, or Labor Relations
  • SHRM or HRCI certification
  • Specialized training or certification in employee or labor relations or investigative best practices

LI-MC1

LI-HYBRID

Competencies

Builds effective teams

Collaborates

Cultivates innovation

Customer focus

Demonstrates courage

Drives results

Ensures accountability

Instills trust and exemplifies integrity

We are LyondellBasell - a leader in the global chemical industry creating solutions for everyday sustainable living. Through advanced technology and focused investments, we are enabling a circular and low carbon economy.

Across all we do, we aim to unlock value for our customers, investors and society. As one of the world's largest producers of polymers and a leader in polyolefin technologies, we develop, manufacture and market high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare.

For more information, please visit www.lyondellbasell.com or follow @LyondellBasell on LinkedIn.

Nearest Major Market : Houston

Full-time
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Liaison Marketer Relations

At Your Side Home Care - NW Houston Houston, TX
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New Homecare Marketer Opening Apply now!

Our Non- Medical Homecare Agency provides high-quality care that transforms the lives of those living with disabling injuries and illnesses or of old age.

We distinguish ourselves through our commitment to excellence, to our patients, to our employees, and to the communities we serve.

The Liaison Marketer is responsible for Prepares development plan of care, conducts calls, and presents to potential referral sources.

This position must integrate company values into daily practice. We are growing fast! and We see the need for our agency acquire a Marketer that can build relationships with the local community and build strong relationships.

There is a Bonus structure on top of your base salary all contingent of how many hours / clients you sign up on a quarterly basis.

We are looking for someone energetic and ready to work along with us. Company will provide with a Company cell phone.

Essential Functions :

  • Conducts proper pre-admission Client evaluations in a timely manner at their home or hospital.
  • Maintains assigned sales territory. Develops, implements, evaluates, and refines territory sales plans based upon data, trends, market needs, and facility needs.
  • Coordinates specific marketing and public relations activities such as conferences exhibits, seminars / in-services, advertising, media relations, government relations, etc. as assigned.
  • Effectively tracks sales / Hours activity, maintain client profiles, and ensure compliance with company’s standards.
  • Participates in program development initiatives as assigned.
  • Provides an environment conducive to safety for patients, visitors, and staff. Assesses the risks for safety and implements appropriate precautions.

Complies with appropriate and approved safety and Infection Prevention standards.

  • Maintains regular attendance in keeping with assigned work schedule.
  • Performs other duties as assigned to support overall effectiveness of the organization..
  • Host / Plan events & business meetings

Minimum Job Requirements

Minimum Education & Experience :

3 years' experience required. Healthcare sales experience preferred.

Required Licenses, Certifications, and / or Documentation :

  • Clinical licensure required (RN, RT, LVN, preferred but not required).
  • Must maintain valid, acceptable driving record, current driver’s license, and insurability.

Required Knowledge, Skills, and Abilities :

  • Demonstrates an understanding of patient mix, regulatory requirements, reimbursement, etc. that impact overall hospital operations.
  • Demonstrates the highest degree of customer service and professionalism.
  • Demonstrates general computer skills including data entry, word processing, email, and record management.
  • Effective organizational and time management skills.
  • Effective written and verbal communication skills.
  • Ability to prioritize, meet deadlines, and complete complex tasks.
  • Ability to maintain quality, safety, and / or infection prevention standards.
  • Ability to work independently.
  • Ability to administer medication to clients / patients.
  • Ability to work closely and professionally with others at all levels of the organization.

Physical Requirements Over the Course of a Shift :

  • A significant amount of standing, sitting, and driving, often for prolonged periods.
  • Lifting / exerting of Clients.
  • Possible exposure to bodily fluids.
  • Sufficient manual dexterity to operate equipment and computer keyboard.
  • Close vision and the ability to adjust focus.

Compensation

  • Salary $45,000- $55,000
  • Quarterly Bonus on top of base salary (based off of hours gained)
  • Medical, Dental, Vision

By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated At Your Side franchisee, a separate company and employer from At Your Side and any of its affiliates or subsidiaries.

You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and At Your Side does not accept, review or store my application.

Any questions about your application or the hiring process must be directed to the locally owned and operated At Your Side franchisee.

Equal Opportunity Employer : Disability / Veteran.

Full-time
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Communications Specialist - Public Relations

MD Anderson Cancer Center Houston, TX
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The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.

SUMMARY

The Communications Specialist, Communications, Support and Analysis, reports to the Program Manager, Public Relations, and provides overarching support to PR team.

Responsibilities include collating and distributing daily media clips report to senior leaders and extended list; monitoring and management of PR email account and phone line;

and assisting with monthly metrics reporting. Coordinates PR department procedures, including reporter routing, vendor coordination, media list management and on-call scheduling.

Assist PR team colleagues with media projects, as needed. Exercise judgment and discretion in dealing with the media.

This dynamic position will be working with the Public Relations team, earning $54,500 to $81,500, and providing support to the Public Relations team.

The ideal candidate will have some experience in Public Relations or Communications.

JOB SPECIFIC COMPETENCIES

PR team support

  • Responsible for monitoring PR team phone line and email box.
  • Must be able to multi-task with efficiency to connect PR team members with media, as appropriate.
  • Coordinates department procedures, including meeting coordination and on-call scheduling.
  • Works closely with senior communications specialists to ensure consistency with efforts.
  • Assists PR team members with media and publications projects, as needed.

Materials distribution and monitoring

  • With oversight from Program Manager, manages daily media clips report distributed to senior leaders and others in the institution.
  • Assists PR team members in distributing content through varies channels, keeping creative assets in mind and ensuring correct tagging.
  • Supports news release distribution process and tracking.
  • Understands and continues learning about systems available to PR team and informs others of ways to optimize efforts.
  • Manages media lists, updating regularly and considering areas for expansion.
  • Monitors digital performance and assists team with producing improved results.

Reporting and analysis

  • Manage media tracking programs and assists team members in developing reports for client and leadership.
  • Works with Institutional Affairs colleagues and PR agency to ensure reporting accuracy and opportunities for improvements.
  • Produce monthly metric reports to be uploaded to the dashboard and shared with the PR team.

Other duties as assigned

Education

Required : Bachelor's degree in English, Journalism, Public Relations, Communications or related field.

Preferred : Master's degree

Experience

Required : Two years of experience public relations, communications, writing / editing or related field. With preferred degree, no experience required.

Preferred : Public relations agency experience or healthcare PR experience.

Must pass pre-employment skills test as required and administered by Human Resources.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity / expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.

Full-time
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Ministry Relations Manager

Joni and Friends Houston, TX
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Job description

Duties :

Under the supervision of the Area Director support the overall objectives of Joni and Friends’ U.S. Ministries department.

Perform duties and responsibilities including, but not limited to :

  • Ministry Development
  • Establish and grow networks of local church disability ministry leaders for the purpose of training, encouragement, and collaboration
  • Create partnerships with like-minded individuals and organizations
  • Communicate with and educate partners of JAF regarding available resources
  • Guide collaborative programing between JAF and partnerships
  • Maintain a database of churches, like-minded organizations, disability service providers, and Ministry Relations events and activities using Salesforce
  • Volunteer Recruitment and Training
  • Recruit and provide opportunities for church and partnership volunteers to serve on our Area Teams and the local JAF office
  • Equip volunteers through appropriate training programs
  • Donor Development
  • Assist in cultivating donors through relationship building and communication of JAF vision and mission
  • Share opportunities to financially support JAF with churches, donors, and stakeholders
  • Increase church involvement in JAF Programs : Retreats and Getaways, Wheels for the World, Family Plus, and internships
  • Other duties and projects assigned by the Supervisor to support department and organizational needs

Qualifications :

  • Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
  • Desire to serve in a growing and dynamic Christian service ministry
  • 3+ years of recruiting, networking, sales, or other related experience required
  • A Bachelor’s degree is preferred
  • Must be able to travel and work evenings and weekends as needed
  • Disability experience preferred
  • Excellent communication and presentation skills
  • Highly relational and strategic in approach to networking and promoting the ministry programs and services to the local community, churches, and other organizations or government agencies
  • Must be able to work effectively with JAF service departments to leverage partnerships for ministry success
  • Must have good working knowledge of the role of the church, church operations and denominations. Must have the ability to work with and be sensitive to the variety of church doctrinal and cultural distinctives
  • Must be a self-starter who is deliberate, assertive, relational, goal-oriented and a problem solver
  • Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook, and the Internet

Compensation rage for CA applicants only is $74,000 - $80,000

Prior to applying for any position with Joni and Friends, all applicants must review our Statement of Faith and Mission Statement (below) and be in agreement with both.

Ministry Life :

Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities.

We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job.

We purposely create a ministry-wide prayer life environment and offer leadership, and general training to help employees Lead like Jesus and perform their work with excellence.

Below outlines the biblical commission, vision, mission, values, and pillars of Joni and Friends :

VISION : A world where every person with a disability finds hope, dignity, and their place in the body of Christ.

MISSION : To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability.

BIBLICAL COMMISSION : Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lame go out to the roads and country lanes and compel them to come in, so that my house will be full. Luke 14 : 21-23 (NIV)

VALUES :

  • Honor God in everything we do
  • Build relationships based on trust and respect
  • Maintain integrity and excellence in programs and services
  • Practice responsible stewardship

FOUR PILLARS OF MINISTRY :

  • Lead Like Jesus*
  • Integration
  • Excellence in Your Area of Expertise
  • Best Christian Workplace
  • Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name.

The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a Best Christian Workplace according to surveys by the Best Christian Workplace Institute (BCWI).

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Full-time
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