General Summary :

On behalf of Dallas Area Rapid Transit, the incumbent will facilitate positive communications between the community, businesses, non-profits, the general public, other stakeholders and the DART Board and staff.

The incumbent will actively promote understanding and awareness of public transportation, and specifically DART capital projects, service changes, programs and all aspects of service.

Essential Duties and Responsibilities :

• Coordinates agency sponsored public meetings, hearings and similar events to obtain input and build consensus prior to and during project, program, and service changes implementation.
• Will help develop and facilitate meetings in all formats including telecommuting meetings and virtual meetings and encourages public participation in DART activities and meetings.
• Adheres to all local, state and federal requirements including the National Environmental Policy Act (NEPA) with reference to public involvement and participation.
• Participates with the goal of solving problems and being informative in external community events such as town hall meetings, community briefings, neighborhood and civic functions within the 13 DART cities service area and surrounding communities.
• Facilitates and actively participates with DART external outreach and educational programs.
• Utilizes, develops and updates the departmental external stakeholder contact database.
• Enhances agency participation in chambers of commerce activities throughout the service area.
• Develops strong relationships with diverse stakeholders and stakeholder groups and strives to facilitate a positive two-way informational flow.
• Assists in research studies for planning and development of new or revised DART programs and activities.
• Interfaces and collaborates with consultants and other DART staff regularly to complete activities and projects.
• Serves as a well-informed DART liaison between the agency and various external groups and organizations and keeps supervisors and colleagues current and updated on these relations or community issues as they arise.
• Prepares a variety of reports and updates such as DART Board agenda reports, status reports, briefing papers, action plans, memorandums, correspondence, charts, spreadsheets, PowerPoint presentations and can readily give presentations on the content in said documents and materials.
• Performs other related duties as assigned.

Minimum Knowledge, Skills, and Abilities Required :

• Bachelor's degree in Business Administration, Liberal Arts, Public Administration, Communications, Political Science, or a related field.
• Three (3) years of direct community, public relations experience, including meeting planning, coordination and facilitation experience.
• Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles.
• Proficiency of PC software applications to include Microsoft Office or other related software applications.
• Analytical and creative skills to find solutions to complex interpersonal, technical and administrative problems.
• Must be able to multi-task effectively and efficiently and work well in a fast-paced exciting workplace environment.
• Ability to be dedicated to meeting the expectations and requirements of internal and external stakeholders.
• Acts with stakeholders in mind.
• Establishes and maintains effective relationships with stakeholders and gains their trust and respect.
• Ability to make good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment).
• Most of his / her solutions and suggestions turn out to be correct and accurate when judged over time.
• Sought out by others for advice and solutions.
• Ability to pick up on technical things quickly.
• Can learn new skills and knowledge.
• Is good at learning new industry, company, product, or technical knowledge. Does well in technical courses and seminars.
• Ability to be able to write clearly and succinctly in a variety of communication settings and styles.
• Can get messages across that have the desired effect.
• Ability to quickly find common ground and solve problems for the good of all. Can represent his / her own interests and yet be fair to other groups.
• Can solve problems with peers with a minimum of noise.
• Is seen as a team player and is cooperative.
• Easily gains trust and support of peers. Encourages collaboration.
• Can be candid with peers.
• Ability to use rigorous logic and methods to solve difficult problems with effective solutions.
• Can see hidden problems. Is excellent at honest analysis.
• Looks beyond the obvious and does not stop at the first answers.

Working Conditions :

Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M / F / D / V

Pay Grade :

Commensurate with education and experience.

Posting End Date : July 8, 2023

JR100214

It’s a bird! It’s a plane! No, it’s the Virgin Hotels Dallas In the Know Agent!!

You don’t need to have x-ray vision or know how to fly, but you do need superhuman people skills in order to be successful in this role.

Virgin businesses, starting with our illustrious founder, Sir Richard, are a roll up your sleeves kind of place. At Virgin Hotels, we are focused on the teammate experience, whether that is ensuring we have the best talent, focusing on training or just sharing the love at a team event.

Above all else, the Guest Service Agent will be a culture carrier, working daily to ensure all Virgin Hotels Dallas teammates have a great experience at work every single day.

At Virgin Hotels, nothing is ever "usual" so not only do you have to be willing to roll up your sleeves and get things done, but you have to be willing to have fun doing it.

We want the Virgin Hotels Dallas to be considered one of the best places to work in the hospitality industry and we need Know Agents who can help us get there.

Hmmm What does that mean, exactly?

We want someone who thinks outside the box. Our Belief Statement starts with We love what we do and what we do is important.

Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn’t a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you.

We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service.

We achieve that magical environment by assisting our guests with their check-in & check-out process while engaging them with our personalized service.

Enthusiastically using our talents to sell our experience to our guests. Greeting each and every guest with an authentic and warm approach.

Ensuring you are fully informed of hotel & city events to be a source of information for our guests. Using tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better.

Okay sounds really interesting but exactly what will I be doing?

• Maintain the Virgin Tone of Voice, culture & level of standards set forth by the management team.
• Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
• Gather preferences from our guests to create personalized experiences.
• Complete audits of profiles in both HMS and Cendyn to eliminate duplicates and to ensure we do not miss a Know member’s arrival.
• Archive lists of amenities delivered for future reference.
• Be a utility person and complete several different tasks including :

o Delivering amenities & other items to rooms.

o Obtaining items outside of the hotel for our guests.

o Inspecting guestrooms and other light housekeeping duties as necessary.

Maintain complete knowledge of the following at all times.

o Hotel features / services, hours of operation.

o All room types, numbers, layout, décor, appointments & location.

o All room rates, special packages and promotions.

o Daily house count and expected arrivals / departures.

o Room availability status for any given day.

o Scheduled daily group activities.

• Use excellent communication skills with guests and staff including verbal, written and body language.
• Monitor and respond to review sites and reputation management using Revinate tool (Facebook Reviews, OTA’s, Google Business, TripAdvisor) using Virgin Hotels TOV and non F&B reviews. using the Revinate tool
• Learn and retain knowledge of all front office technical systems (HMS, Cendyn, GoConcierge, etc.).
• When needed, assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad).
• When needed, assist our YES and Reservations agents by answering phone calls and other PBX duties.
• Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
• Communicate timely and in a responsive manner via digital device.
• Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service.
• Be creative and think outside the box to create memorable experiences for our guests.
• Work well on a team or independently while being accountable for work performed.
• Take, record and relay messages accurately, completely and legibly.
• Enthusiastically describe details of food dishes and beverages available in all F&B outlets.
• Complete all items on the shift checklist.
• Adhere to security procedures to ensure our guest’s safety.
• Be a team player!
• Highly organized, anticipating needs and over delivering wherever possible.
• Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted!

What else do I need to know?

Education & Experience :

• High school or equivalent education required.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests, management / co-workers, both in person and on the telephone.
• Proficient computer knowledge.
• Current, legal and unrestricted ability to work in The United States.

Other Requirements :

Candidates must have the ability to :

• Stand for periods of 8-10 hours.
• Input and access data in various computer systems.
• Understand guest inquiries and provide clear, concise responses.
• Work with others like a rock star, while constantly advocating for your guests.
• Communicate clearly in verbal and written English.
• Work cohesively with other departments and co-workers as part of a team.
• Focus attention on details.
• Maintain confidentiality of all guests and hotel information.
• Maintain a neat, clean and well-groomed appearance per hotel standards.
• Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties.
• Adhere to hotel policies including but not limited to attendance, safety, behavior.

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission : the health and well-being of individuals and communities entrusted to our care.

By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years.

Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

Primary Purpose

Assists in the development and execution of public relations and community relations activities to promote the visibility and positive image of Parkland, its work and mission in the community as well as its marketing activities.

Minimum Specifications

Education

Must have a Bachelor's degree in communications or equivalent.

Experience

Prefer one year of journalism, public relations and / or corporate communications experience.

Equivalent Education and / or Experience

May substitute an equivalent combination of education and experience for education and experience as stated above.

Skills or Special Abilities

• Must have exceptional verbal and written communication skills, to include excellent writing skills for publication.
• Must be able to demonstrate basic computer skills, good organizational and decision making skills, and attention to detail.
• Must be sensitive to political, cultural and legal issues affecting hospital operation and be able to function independently and as a team member.

Responsibilities

Contributes to proactive and reactive public relations activities to promote the visibility and positive image of Parkland, its work and mission in the community as well as marketing activities.

Could be assigned to media relations activities as needed.

• Serves as a resource and liaison to Administration, internal hospital system departments, physicians, hospital employees and patients, to provide oral and written communications support.
• Contributes to the development and dissemination of all Parkland publications, with special emphasis on internal and external publications.

Researches, develops story ideas and sources, writes and edits stories for marketing activities such as employee newsletters, magazines, promotional brochures and hospital annual report.

Assists with photography, design, printing and distribution of Parkland publications as required.

• Acts as a liaison for Parkland in community organizations, as appropriate, to ensure representation in the community and to make positive community contributions on Parkland's behalf.
• Assists in organization and execution of special events and promotion of communication activities to support Parkland’s overall mission and goals.
• Assists in department activities as required. Attends committee meetings, department directors' meetings and Board of Managers' meetings as a representative of the department.

Assists in tracking the department’s progress and successes.

Stays abreast of latest trends and advancements in corporate and medical communications field to maximize department productivity and effectiveness by attending Parkland seminars and workshops, reading professional journals, and participating in professional organizations.

Integrates knowledge gained into current work practices.

Identifies ways to improve department work processes and increase internal and external customer satisfaction with overall communications activities.

Makes recommendations to supervisor, implements and monitors results as appropriate in support of Parkland’s overall public relations and communications goals.

Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the public relations area.

Develops effective internal controls that promote adherence to applicable state / federal laws, and the program requirements of accreditation agencies and federal, state, and private health plans.

Seeks advice and guidance as necessary to ensure proper understanding.

Job Accountabilities

• Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
• Stays abreast of the latest developments, advancements, and trends in the field by attending seminars / workshops, reading professional journals, actively participating in professional organizations, and / or maintaining certification or licensure.

Integrates knowledge gained into current work practices.

Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans.

Seeks advice and guidance as needed to ensure proper understanding.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.

As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.

Public Relations Account Coordinator, Healthcare - Dallas, TX (Hybrid : In office Mon-Thurs)

Matter is an independent and thriving brand elevation agency unifying PR, creative services, and marketing.

As we’ve grown, we’ve maintained focus on building and nurturing an inclusive, team-oriented and creative environment because we know that when we tap into our collective brainpower we come up with inspired solutions for our clients, and because it makes for a happy place to work.

We work with people we like and can learn from, making our jobs a positive aspect of a balanced life. At Matter, we prioritize employee diversity, equity and inclusion and value everyone’s unique story.

We’re proud of the many awards that we’ve garnered as a Top Place to Work and as a Top Agency in the US, but we’re equally as proud of the many organizations that we’ve helped through our agency-wide volunteer initiative.

If you’re the kind of professional that takes their work seriously, but also doesn’t take themselves too seriously, this could be the place to grow your career.

We’re currently looking for a creative, results-focused Account Coordinator to join our Healthcare PR team . You'll play a key supporting role in executing client PR programs through traditional media channels.

Here’s a mix of what you’ll be doing day to day :

• Produce client status reports and briefing materials for meetings
• Secure client media opportunities in trade, consumer, business media and other outlets
• Conduct reliable and accurate media research (editorial calendars, speaking opportunities, media / analyst list development) and provide teams with industry-relevant news and research
• Produce strong written documents, including pitches, speaking opportunity abstracts, client communications, etc.
• Actively participate in client / team meetings, offering creative ideas / solutions

Along with creativity, drive and self-motivation, your previous experience and attributes will include :

• Bachelor’s degree or equivalent relevant business experience
• 1+ years of PR experience working with b2b and b2c clients via internships. Prior agency experience is a big plus!
• Strong interest in the tech and desire to work with clients in that industry
• Adaptable, engaged, and nimble in environments that can be dynamic or fast-paced.
• A lifelong learner with an inquisitive mind and a willingness to receive feedback
• Collaborative, dependable, and a team player excited to promote a positive work environment
• Outstanding written and verbal communication skills

Why Matter? A healthy culture requires healthy, happy people. That’s why Matter goes above and beyond to provide exceptional benefits, fun bonuses, and culture perks to our workforce. These include :

• Exceptional company culture, monthly FUN events in all offices, happy hours, and surprise rewards throughout the year.
• A comprehensive time-off plan that includes PTO, sick time, a yearly winter break, birthdays off, short Fridays EVERY week, and other out of office time to support work / life balance.
• Competitive salaries, and lots of room for long-term growth and development
• Top notch health, dental, and vision plans
• Extensive and ever-growing programs for diversity, equity and inclusion, plus a variety of specialized employee resource groups, diversity focused events and initiatives, and more.
• Paid volunteer time through our Helping Hands program.
• Matter Wellness program, featuring extracurricular activities and interoffice competitions
• Employee referral program (get a $$ bonus for each referral we hire)
• Lots of other stellar benefits like a 401K program, pet insurance, FSA and HSA plans, paid parental leave, and so much more.

Matter provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Description

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Physician Relations Coordinator opening with Medical City Healthcare today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

Medical City Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues.

The available plans and programs include :

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note : Eligibility for benefits may vary by location.

We are seeking a(an) Physician Relations Coordinator for our team to ensure that we continue to provide all patients with high quality, efficient care.

Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

LAWSON TITLE : Physician Coordinator Relations

GENERAL SUMMARY OF DUTIES :

Serves as the primary representative of Austin Heart within the referring physician community in Travis

County. It is possible that this territory could expand in the future to include Hays and Williamson

Counties. Conducts physician office visits, interacting with office staff, practice managers and physicians

on a daily basis to promote positive referral relations. Responsible for coordinating physician-to physician marketing visits.

SUPERVISOR : Market Manager

DUTIES INCLUDE BUT NOT LIMITED TO :

• Promotes positive relationships with referral physicians and offices.
• Enhances an awareness of Austin Heart services to increase utilization.
• Tracks utilization of services and targets office visits to maintain a presence and rapport with
• referring practices to maintain and / or increase patient referrals to the practice.
• Serves as liaison to resolve concerns or complaints.
• Reports on problem areas and provides feedback regarding concerns to Marketing / Education
• Director.
• Interacts with vendors and pharmaceutical representatives to help leverage / facilitate physician
• relations
• Participates in planning, organizing and implementing special events to include obtaining CME
• Promotes goodwill with all aspects of Austin Heart
• May participate in research and analysis of the practice's marketplace, including services offered,
• geographic areas served and competition.
• Tracks marketing activities / competitive information / successes in form of weekly reports.
• Develops and maintain web based marketing tools like Facebook, Twitter, Yelp, etc.
• Other duties as assigned.
• Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement .

EDUCATION :

Bachelor's degree or equivalent combination of education and / or experience required.

Degree in Marketing, Business, Public Relations or Communications preferred. A clinical degree is

also acceptable with proven outside sales experience in a service industry.

EXPERIENCE :

Two years of sales experience in a service industry required. Healthcare Marketing experience

preferred.

CERTIFICATION / LICENSE :

No license requirements

KNOWLEDGE, SKILLS AND ABILITIES :

• Skill in establishing effective working relationships with physicians, office managers, referral
• coordinators, vendors and the business community.
• Capacity to relate to people in a manner to gain confidences and establish rapport.
• Ability to identify and analyze strategic marketing opportunities for cardiology services.
• Ability to effectively communicate and speak clearly and concisely.
• Ability to listen and understand problems / concerns, recommend solutions and communicate to
• Practice Managers, or Regional Office Directors.
• Ability to plan and prioritize activities.
• Knowledge of the marketing / sales process.
• Skill in analyzing date and preparing reports (proficiency with Excel and Power Point desirable).

Physician Services Group is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education.

We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare's graduate medical education leader.

We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions.

These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times.

In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Across HCA Healthcare's more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.

Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN

Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Physician Relations Coordinator opening. We promptly review all applications.

Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.