Organization :

Patient & Guest Services

Job Summary : JOB SUMMARY

JOB SUMMARY

Serves as a neutral intermediary between patients, families, guests, staff, and faculty by encouraging open communication and promoting fairness to enhance the patient experience and strengthen the organizational commitment to service excellence.

KEY RESPONSIBILITIES

• Receives and documents complaints and compliments.
• Engages relevant clinical or management staff to evaluate and respond.
• Facilitates timely response in an appropriate manner.
• Makes recommendations to improve processes or service opportunities.
• Contributes to the organization by actively participating in process improvement initiatives and shared decision making.
• The responsibilities listed are a general overview of the position and additional duties may be assigned. TECHNICAL CAPABILITIES
• Customer Conflict Management (Novice) : Shows flexibility and open-mindedness when priorities and goals change or when faced with conflicting points of view.

Initiates actions and demonstrates leadership that address problems and different points of view. Escalates conflicts that cannot be resolved to a higher level.

Accepts opposing views constructively and contributes to a positive work climate.

Documentation & Writing Skills (Novice) : Possesses sufficient fundamental proficiency to successfully demonstrate documentation and writing skills in practical applications of moderate difficulty.

Generally works under the direction of others while accomplishing assignments.

Listening (Novice) : Demonstrates the fundamental techniques of listening, including paying complete attention, avoiding interrupting speakers, seeking clarification when necessary, and acknowledging that the message has been received, if appropriate.

Is sensitive to speakers and understands the need to interpret nonverbal signs, such as body language, and inflection. Makes an effort to fully clarify information.

Avoids emotional responses and reactions.

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.

These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.

Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

Core Accountabilities :

Organizational Impact : Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area / team with occasional guidance.

Problem Solving / Complexity of work : Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge : Has expanded knowledge gained through experience within a professional area.

Team Interaction : Provides informal guidance and support to team members.

Core Capabilities :

Supporting Colleagues : - Develops Self and Others : Invests time, energy, and enthusiasm in developing self / others to help improve performance e and gain knowledge in new areas.

• Builds and Maintains Relationships : Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• Communicates Effectively : Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.

Delivering Excellent Services : - Serves Others with Compassion : Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.

• Solves Complex Problems : Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
• Offers Meaningful Advice and Support : Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.

Ensuring High Quality : - Performs Excellent Work : Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.

• Ensures Continuous Improvement : Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• Fulfills Safety and Regulatory Requirements : Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.

Managing Resources Effectively : - Demonstrates Accountability : Demonstrates a sense of ownership, focusing on and driving critical issues to closure.

• Stewards Organizational Resources : Applies understanding of the departmental work to effectively manage resources for a department / area.
• Makes Data Driven Decisions : Demonstrates strong understanding of the information or data to identify and elevate opportunities.

Fostering Innovation : - Generates New Ideas : Proactively identifies new ideas / opportunities from multiple sources or methods to improve processes beyond conventional approaches.

• Applies Technology : Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
• Adapts to Change : Views difficult situations and / or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications :

Responsibilities : Certifications :

Certifications : Work Experience :

Work Experience :

Relevant Work Experience

Experience Level : 3 years

3 years

Education : Bachelor's

Bachelor's

Role accountabilities :

As the Community Relations Specialist, you will design and manage stakeholder engagement and public outreach programs as well as scope and write community involvement plans per regulatory and client requirements.

Other key responsibilities include designing and writing public outreach materials (factsheets, posters, presentations, etc.

and designing and facilitating public meetings and community events (in-person and virtual).

Additional responsibilities include :

• Interface with clients, agencies, organizations, and community members during projects
• Infuse equity into engagement programs and manage environmental justice considerations
• Work to prevent escalation of issues and, as needed, manage crisis communications
• Track engagement and adapt methods to help achieve client and project objectives

Key Attributes

• Detail oriented, proactive, and collaborative communications, and open to mentoring and direction
• Self-motivated, resourceful, and ability to work within diverse teams of communications and technical colleagues in person and virtually across the country
• Ability to respond positively to changing priorities and with high standards of service and excellence

Required Qualifications

• Bachelors degree in relevant field such as environmental science, environmental policy, public relations, community planning, communications, or related
• Experience developing and implementing community involvement or public outreach programs
• Experience in the environmental field, primarily environmental permitting and / or remediation
• Proficiency in writing with technical content and for non-technical public audiences
• Experience as a facilitator and working in consulting or as a consultant

Preferred Qualifications

• Digital skills in the field, including social media, website development, video experience, and related
• Visual communications capability and / or design sense to suggest and develop visual content when an illustration, chart, figure, map, or similar would enhance a public outreach tool
• Experience in risk communications, crisis communications, and / or public health communications
• Excellent written, verbal, and visual communications skills, applied with clarity and confidence

At Premier Universal Group , we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team.

Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations.

With our client’s upcoming expansion, we are looking to extend our Client Relations and Customer Service Team. If you are team-spirited, share a passion in cultivating relationships, and have a desire to assist others, then the Client Relations Associate role was made for you! Responsibilities of a Client Relations Associate : Establish and maintain long-lasting business and client relationships Identify, troubleshoot, and provide clients with resolutions to their issues and concerns Maintain open communication between our clients, their consumers, and our Client Relations Associate Team Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions Provide clients with an individualized purchasing experience and the utmost customer service Coordinate with the sales team to ensure process orders are completed and installation dates are set Document client’s contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Client Relations Associates Collaborate with fellow Client Relations Associates, and other Customer Service and Sales team members so that all sales targets are met The Ideal Candidate as a Client Relations Associate : High School Diploma or equivalent certification required Bachelor’s Degree in Business Administration, Communications, Marketing, or other related fields preferred 1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred People-oriented and passionate about building relationships Charismatic and personable demeanor that transpires to fellow Client Relations Associates and other Customer Service team members Results-driven and self-motivated to improve interpersonal skills Practices active listening and is empathetic to client’s concerns Solution-oriented and takes initiative in resolving unexpected challenges #LI-Onsite Powered by JazzHR

Role Description

Dropbox is looking for a Manager, Investor Relations. This is a highly visible role that provides meaningful exposure to senior leadership and an opportunity to shape the investor messaging and financial narrative for Dropbox.

You will serve as a key point of contact with the Wall Street community, helping build, maintain and expand relationships with mutual and hedge funds as well as sell side research analysts covering the company.

This role will report to the Head of Investor Relations and work closely with FP&A, Accounting, Communications, Legal, and Product teams.

Responsibilities

• Organize and manage events on company IR calendar, including quarterly earnings cycle, investor conferences, non-deal roadshows, and investor calls
• Track and maintain a record of Dropbox sell-side analysts’ coverage including estimates, ratings, reports, and other relevant data
• Collaborate with FP&A, Accounting, Legal, Comms, and Product to gather information related to quarterly financial performance and ensure accuracy of figures and alignment of external messaging
• Support the quarterly earnings process by preparing earnings conference call scripts, press releases, investor presentation, Q&A documents, and other prep materials for sell-side and buy-side post-earnings calls
• Identify investor targets globally that align with Dropbox long-term strategy
• Craft key management talking points for investor engagements including conference presentations, Investor Days, bus tours, and one-on-one meetings
• Ensure up-to-date and accurate management of Dropbox’s IR website and manage vendor relationships with event platforms and market data firms
• Monitor and internally summarize industry trends and peers’ commentary and financial results by continuously tracking sell-side research, financial news, and transcripts
• Assist in producing reports and presentations on Dropbox shareholder feedback and activity for senior leadership and the Board of Directors
• Collaborate with Legal and Comms teams around ESG initiatives and messaging

Requirements

• 5+ years of experience including sell side equity research or investor relations at a public company, preferably in the technology sector
• Superior communication skills, both written and verbal, with the presence and confidence to interact with senior executives and investors and represent Dropbox at investor conferences
• Strong financial and business acumen, including a firm grasp of financial metrics and modeling
• Comfortable working in a fast-paced environment and capable of multi-tasking with strong attention to detail
• Proactive and self-motivated, collaborative and strategic with strong technical and interpersonal skills combined with the desire to work closely with various teams across the company

Total Rewards

At Dropbox, we strive to be a great place for all Dropboxers to grow and be recognized for that growth. This job posting reflects broad requirements, and represents two potential levels of role.

Through our assessment process, we will identify your level that ties to compensation based on your experience and technical expertise along with the scope of the role.

For candidates hired in the following locations : Austin (TX) metro, Chicago metro, Colorado, Massachusetts, Maryland, Oregon, Washington D.

C. metro, California (outside SF metro), the expected salary / On-Target Earnings (OTE) range for the role is currently $108,500 - $127,600 - $146,700 if you are assessed at the IC3 level.

If you are instead assessed at the IC4 level, the expected salary / On-Target Earnings (OTE) range for the role is currently $131,100 - $154,200 - $177,300.

For candidates hired in the following locations : Arizona, Florida, Georgia, Illinois (outside Chicago Metro), North Carolina, Tennessee, Texas (outside Austin Metro), Virginia (outside D.

C. Metro), the expected salary / On-Target Earnings (OTE) range for the role is currently $96,400 - $113,400 - $130,400 if you are assessed at the IC3 level.

If you are instead assessed at the IC4 level, the expected salary / On-Target Earnings (OTE) range for the role is currently $116,500 - $137,000 - $157,600.

Range(s) is subject to change. Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location / metropolitan area, skillset, and peer compensation.

Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use.

Salary / OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to :

Competitive medical, dental and vision coverage

US Only) Competitive 401(k) Plan with a generous company match and immediate vesting

• Flexible Time Off / Paid Time Off, paid holidays, 11 Company-wide PTO days, Volunteer time off and more
• Protection Plans including; Life Insurance, Disability Insurance and Travel benefit plans
• Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more
• Parental benefits including; Parental Leave, Child and Adult Care, Day Care FSA (US Only), Fertility Benefits (US Only), Adoption and Surrogacy support and Lactation Support

Mental Health and Wellness benefits Free Dropbox space for your friends and family

Additional benefits details are available upon request.

Benefits

Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to :

• Competitive medical, dental and vision coverage*
• Retirement Savings through a defined contribution pension or savings plan
• Dropbox provides a Flexible PTO Policy in addition to your statutory holidays allowing you to unplug, unwind, and refresh
• Dropbox also provides exclusive additional paid time off for all FTE employees across the Globe, in addition to any relevant statutory holidays
• Protection Plans including Life and Disability Insurance*
• A Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more
• Parental benefits including; Parental Leave, Fertility Benefits, Adoptions and Surrogacy support, and Lactation support

Additional benefits details are available upon request.

Where group plans are not available, allowances are provided

Benefit, amount, and type are dependent on geographical location, based upon applicable law or company policy

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.

A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

Description

Responsible for maintaining hall floors / public areas and restroom areas clean & sanitized. Supply housekeepers with necessary materials.

Essential Job Functions :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Make sure the lobby area is clean at all times.
• Clean all ash urns on elevator landings. Clean pictures and table in each floor.
• Assist all guests with luggage.
• Bring to supervisor all the items as requested.
• Clean bathroom tiles in the lobby area or close areas to the lobby.
• Re-fill all containers in the lobby and break room area.
• Clean all spills and place necessary slippery floor signs accordingly.
• Vacuum all landings and hallways.
• Sweep and clean stairways.
• Notify supervisor of any conspicuous people or problems such as missing room items, damage, pets, engineering problems, etc.
• Be properly attired in clean uniform, proper footwear and wear nametag at all times.
• Adhere to all housekeeping procedures and hotel rules
• Deliver and set cribs and extra beds.
• Deliver all requests to rooms upon guest request.
• Other duties and responsibilities as assigned.
• The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
• Maintain the pool area (i.e., garbage, towels)
• Assist with all deliveries to the Housekeeping department or other departments.
• Maintain a safe work environment for co-workers and a safe hotel for guests

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to communicate, verbally, effectively with guests and co-workers; respond to guest requests
• No special licenses or certificates required
• Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers

Physical requirements of the position and work environment :

• Must be able to walk, climb stairs
• Must be able to bend, stoop, crouch
• Must use hands to reach, grasp, handle, pull and push
• Must have good near and far vision
• Must be able to hear, talk, smell
• Must be able to lift & carry up to 50 pounds
• Majority of duties performed indoors. Noise level moderate.

Hilton Nashville Downtown Additional Property Specific Functions :

• Must complete brand required training