As a Customer Relations Manager, you will focus on the customer experience in the branch by developing lasting impressions and relationships with our customers.

This will include preparation for arriving customers and readiness at all customer touch points to deliver premium service.

In addition, the Customer Relations Manager will resolve customer complaints quickly and efficiently and review customer feedback to identify areas of opportunity to improve the customer experience.

General Duties and Responsibilities

• Handling High-Value Customers and ensuring highest customer satisfaction throughout their entire branch experience including outreach / relationship building, booking preparation and high-touch / high-end customized rental experience development and execution from welcome to return
• Manage High-Value Customer Queries : when customers have questions or need help, assist them and provide optimal levels of customer service wherever possible :
• Manage Escalated Customer Complaints to provide immediate resolution including compensation and upgrades
• Quality checks of vehicles with final decision making for all vehicles of the fleet if quality of vehicle is not sufficient able to overrule GM
• Reviewing Google & Broker portal scores regularly and aiming to keep the score high
• Answer to Google comments
• Answer to broker portal comments
• Monthly Quality Report
• Provide a monthly quality report with major pain points and quality issues in standard format for Managing Director / CEO, Sales & Service and board members
• On a daily basis walk the way of the customer from arrival to counter, from counter to parking, from parking to departure to ensure premium branch appearance (cleanliness, uniforms, wayfinding and signage), clean and tidy parking lot, cars are parked correctly and provide high-end experience.
• 10-15% Travel
• 3-4 years of experience in guest relations or customer service (customer-facing)
• Exceptional communication skills (multiple languages fluent preferred)
• Expert issue resolution and efficient handling of complaints
• Flexible and resilient
• Organizational skills
• Self-confident & responsible
• High level of empathy
• Be knowledgeable about the high-end points of interest in location
• Neat appearance
• Orange checkout / check-in
• Knowledge about customer status / rental process / vehicle groups (in-depth knowledge)

Additional Information

SIXT Culture

SIXT hires service-oriented, entrepreneurial team players with a focus on, who are excited about interacting with customers and colleagues from all over the world.

SIXT is more than just renting cars. We have a passion for style, technology, innovation, creativity, and entrepreneurial spirit.

At SIXT, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.

General Statement

The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require.

Your response to this advertisement may result in your consideration for employment with SIXT Rent a Car, LLC, and its subsidiaries.

Offers of employment will be made by SIXT rent a Car, LLC or any of its subsidiaries or brands.

All your information will be kept confidential according to EEO guidelines.

About us :

We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.

5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations.

At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight.

Want to take off with us and revolutionize the world of mobility?

Unleash YOUR Potential With Us

As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world’s most challenging problems.

No matter what your role is, when you join Knight Nation, you’ll play an integral role in pushing us forward to become among the most impactful universities in the country.

You’ll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges, and multiple campuses and regional locations.

That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck.

We’re seeking qualified, motivated individuals who will help UCF fulfill its mission of unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation;

and propelling broad-based prosperity for the many communities we serve.

The Opportunity :

The Donor Relations Coordinator is responsible for multiple aspects of member services, including donor relations, data management, and event coordination to maximize net revenue for WUCF and ensure a high rate of member satisfaction.

Works with Membership Manager to achieve all department monthly, quarterly, and annual development revenue performance goals.

This position requires highly effective internal team communication and coordination amongst external vendors and community partners.

Responsibilities :

Collaborates with the Membership Manager and across departments on the development and execution of logistics and communication for on-air fundraising and membership campaigns.

Drives net revenue by managing premiums and thank you gifts, pledge concert ticket fulfillment, and working with the Membership team to confirm premium delivery with donors.

Serves as a point of contact for premium vendors, monitors price points, ensures accurate data entry, and provides detailed review of invoices.

Prepares external and internal reports and data analysis for CPB, PBS, CDP, and others.

Addresses and resolves donor questions and concerns in a professional and timely fashion.

Articulates accurately and effectively the mission, vision, and values of WUCF TV & FM, PBS, and public media in general.

The department (WUCF) conducts business with members of the community who speak English and Spanish. This position will be working with members in 9 counties, some of which have members who speak Spanish as a first language.

Minimum Qualifications :

Bachelor's or Master's degree and 0+ years of relevant experience

Preferred Qualifications :

Prefer candidates who are bilingual in Spanish and English in order to work effectively with all WUCF customers. The selected candidate will be serving 9 counties, some of which have members who speak Spanish as a first language.

Experience with a CRM or donor database, examples : Salesforce, Allegiance, Raiser’s Edge, Tessitura, etc. Training will be provided

Proficiency in Microsoft Excel and other Microsoft products

Ability to review large datasets, possess a competent level of data literacy and be able to identify and communicate anomalies in donor gift processing life cycle

Understanding of broadcast and streaming services and technology.

Basic knowledge of fundraising planning and processes.

Good customer service skills and patience for troubleshooting donor needs Knowledge of WUCF, public television, or public media desired

Additional Application Materials Required :

Include a sample "Thank You" Stewardship letter to a 1st time WUCF donor

Are Benefits Important to You?

Working at UCF has its perks!In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers :

Benefits packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

Paid time off, including annual and sick leave and paid holidays

Retirement savings options

Employee discounts, including tickets to many Orlando attractions

Education assistance

Flexible work environment

And more For more benefits information, go to the UCF Employee Benefits page and .

Who Are We?

Founded in 1963 to fuel the region’s talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society.

It’s one of the reasons U.S. News & World Report ranks UCF among the nation’s top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university.

UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region.

In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.

D.s., certificates, and more.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

LI-HYBRID

Department

Communications and Marketing - WUCF TV

Work Schedule

Monday - Friday 8 : 00AM - 5 : 00PM, some weekend and evening hours

Type of Appointment

Regular

Expected Salary

$42,367.00 to Negotiable

Job Posting End Date

Equal Employment Opportunity Statement :

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.

Duties :

Under the supervision of the Area Director support the overall objectives of Joni and Friends’ U.S. Ministries department.

Perform duties and responsibilities including, but not limited to :

• Ministry Development
• Establish and grow networks of local church disability ministry leaders for the purpose of training, encouragement, and collaboration
• Create partnerships with like-minded individuals and organizations
• Communicate with and educate partners of JAF regarding available resources
• Guide collaborative programing between JAF and partnerships
• Maintain a database of churches, like-minded organizations, disability service providers, and Ministry Relations events and activities using Salesforce
• Volunteer Recruitment and Training
• Recruit and provide opportunities for church and partnership volunteers to serve on our Area Teams and the local JAF office
• Equip volunteers through appropriate training programs
• Donor Development
• Assist in cultivating donors through relationship building and communication of JAF vision and mission
• Share opportunities to financially support JAF with churches, donors, and stakeholders
• Increase church involvement in JAF Programs : Retreats and Getaways, Wheels for the World, Family Plus, and internships
• Other duties and projects assigned by the Supervisor to support department and organizational needs

Qualifications :

• Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
• Desire to serve in a growing and dynamic Christian service ministry
• 3+ years of recruiting, networking, sales, or other related experience required
• A Bachelor’s degree is preferred
• Must be able to travel and work evenings and weekends as needed
• Disability experience preferred
• Excellent communication and presentation skills
• Highly relational and strategic in approach to networking and promoting the ministry programs and services to the local community, churches, and other organizations or government agencies
• Must be able to work effectively with JAF service departments to leverage partnerships for ministry success
• Must have good working knowledge of the role of the church, church operations and denominations. Must have the ability to work with and be sensitive to the variety of church doctrinal and cultural distinctives
• Must be a self-starter who is deliberate, assertive, relational, goal-oriented and a problem solver
• Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook, and the Internet

Compensation : $57,000 - $66,000 per year (exempt)

Prior to applying for any position with Joni and Friends, all applicants must review our Statement of Faith and Mission Statement (below) and be in agreement with both.

Ministry Life :

Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities.

We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job.

We purposely create a ministry-wide prayer life environment and offer leadership, and general training to help employees Lead like Jesus and perform their work with excellence.

Below outlines the biblical commission, vision, mission, values, and pillars of Joni and Friends :

VISION : A world where every person with a disability finds hope, dignity, and their place in the body of Christ.

MISSION : To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability.

BIBLICAL COMMISSION : Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lame go out to the roads and country lanes and compel them to come in, so that my house will be full. Luke 14 : 21-23 (NIV)

VALUES :

• Honor God in everything we do
• Build relationships based on trust and respect
• Maintain integrity and excellence in programs and services
• Practice responsible stewardship

FOUR PILLARS OF MINISTRY :

• Lead Like Jesus*
• Integration
• Excellence in Your Area of Expertise
• Best Christian Workplace
• Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name.

The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a Best Christian Workplace according to surveys by the Best Christian Workplace Institute (BCWI).

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At Launch That, we invest in ourselves and our community. For the third year in a row, we have been recognized as a Top Workplace by the Orlando Sentinel! Launch That was founded in 2007 as an entrepreneurial digital marketing startup that's grown from two founders in a garage to almost 100 digital, tech, creative and content professionals in the heart of downtown Orlando.

Launch That covers 100% of the premium cost for employee-only medical coverage for all full-time benefit eligible team members! We also offer 100% employer paid short- and long-term disability insurance, competitive compensation, PTO, 20 days of paid parental leave, a 401k retirement plan, paid volunteer opportunities and more! We work hard and appreciate work / life balance, so all of our team members enjoy a paid company-wide Holiday Break from December 24th - January 1st each year! Check out more about our mission, vision, team, culture, and office at the bottom! About this Role As a Digital Public Relations Coordinator, you will assist with digital public relations campaigns and coordinate link-building activities for multiple properties.

The role entails end-to-end digital public relations process including ideation and outreach relationship management with guidance from the Digital Public Relations Manager.

Our hybrid work model consists of work-from-home opportunities, with 3 recommended in-office days (T, W, TH) to maximize team collaboration and 2 WFH days (M, F).

We believe in offering ongoing flexibility when it comes to the things that happen in life, like childcare, doctor appointments and the joys of homeownership! Role Expectations Work closely with the Digital Public Relations Manager to develop digital public relations campaigns and coordinate link-building activities for multiple properties.

Assist with existing PR initiatives (such as HARO). Collaborate and help implement new ideas & strategies to grow the PR arm of the Marketing Outreach department.

Plan and implement strategic digital public relations plans with guidance from the Digital Public Relations Manager. Assist with external-facing communications materials including press releases, messaging documents, blogs, fact sheets, etc.

Facilitate the collection of media lists for targeted outreach. Develop and maintain our media contact database. Create relevant contact lists for our campaigns.

Gain knowledge and skills to support ideation with the confidence to pitch PR concepts internally and externally. Gather campaign performance data and use these insights to create more effective future outreach plans.

Work with copy and design teams to create compelling content and media for the campaigns aimed at increasing brand awareness.

Stay up to date on the latest innovations, tools, and techniques via popular SEO blogs and channels. Establish and help maintain relationships with the digital community and media.

Quality Impact Entrepreneurial spirit and drive to continuously improve. Ability to work efficiently across multiple Digital PR campaigns, ensuring deadlines are met and budgets are adhered to.

Team Impact Work collaboratively with team members in your department and cross-departmentally to gain diverse viewpoints.

This is an essential investment into our culture and includes identifying needs, pooling strengths and insights and evaluating data for inclusive goal completion to benefit the team and company's strategic goals The ability to work closely with various teams, contributing on a regular basis.

Qualifications & Skills 2+ years of experience working in public relations, digital PR or an outreach related role and a bachelor's degree in Communications, Journalism, Marketing or related field, or an equivalent combination of education and experience.

Outstanding time-management skills, with the ability to structure team workloads. Able to think both analytically and creatively.

A good understanding of content marketing and SEO. Agile and adaptable in the face of new challenges. Excellent verbal and written communications skills.

Expertise / skills with both learning and sharing. Professional and adept, with the ability to embrace technology and automation.

Able to problem-solve, prioritize, and analyze tasks. Proficient at taking direction and applying it with accuracy and innovation.

Culture champion An individual who exemplifies our core values and cultural values, like honesty, trust, having a good work ethic and pursuit of continuous self-improvement.

These are demonstrated through expertise professionalism, autonomy and mentorship when approaching the responsibilities assigned below and in interactions with others.

A patient and strategic thinker with the keen ability to prioritize and focus. Bonus Advanced user of SEO tools such as Ahrefs.

Experience managing PR or Marketing talent. Why Work @ Launch That? Our Mission and Vision : Launch That is an established leader in the world of digital marketing! Our vision is to build the most valuable digital brands.

We believe we will achieve this by connecting people to extraordinary resources. Our Team : Launch That's core talent is exceptional.

Many team members have 10+ years of experience in digital industries across extremely competitive business lines. We believe that our work starts and ends with our team and it's that focus that makes us one of the best places to work, not just in Orlando, but in the country.

Our Culture : We’re a close-knit, interactive company with a passion to build something special. We offer a vibrant and fun culture that focuses on relationships and collaboration.

Throughout the year, we host unique, fun events where we celebrate our successes. We donate our time and talents to helping our community at large.

Our Office : Our state-of-the-art workplace, which we designed and own ourselves, offers a unique break room with complimentary Xbox, arcade games, hot beverages on demand, fountain drinks, and a robust snack bar! If this sounds interesting to you, please submit your resume! Powered by JazzHR

Benefits Include :

• Remote, flex, or in-office work environment
• Internal promotion options
• Unlimited PTO
• Health, dental, vision, and life insurance
• 401k and a financial advisor
• Premium subscription to Calm or gym credits

We are looking for a public relations or writing professional with interest in any of the listed topics and more. We accept all experience levels and provide extensive training.

Otter Public Relations has been rated the number 1 PR firm in Florida and a top firm in the US. Our team loves working in our supportive and friendly atmosphere.

We are the media agency of 2022, focusing on modern PR strategies that produce real results for our amazing clients.

You will be responsible for crafting media messages, press releases, and a media campaign.

The Publicist role manages and develops strategic plans for clients. This is a full-time position. Publicists report directly to an Account Strategist.

Job Duties Include :

• Strategy call and planning with client and team
• Write client bios
• Press release writing
• Outreach and interview organizing
• Build a media list
• Write and send pitches
• Create client reports and executive summaries
• Setup client profiles on third-party sites

Qualifications :

• Strong project management skills
• Confidence in working directly with clients
• Management skills to manage multiple clients
• Deadline and detail-oriented
• Writing experience

Education, Experience, and Other Qualities Required :

• Bachelor's Degree in Business, Communications, or Public Relations a Plus
• At least two years of Public Relations Experience
• One year or more experience as a journalist, writer, publicist, account manager, or editor preferred
• Ability to manage multiple projects simultaneously and work effectively under deadline pressure