Overview

Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors.

Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world.

Our Mission : We imagine and deliver personalized and immersive experiences 180 degrees from ordinary

Our Vision : Enriching people’s perspective through inspired travel

Our Values : W elcoming, I nnovative, N ow, D iscipline, S erve, T eamwork, A uthentic, R esponsible

We are seeking a Guest Relations Supervisor to oversee daily Guest Relation and Loyalty Program matters and facilitates proactive resolution for escalated cases, with call, email, letter correspondence throughout the investigation and resolution process.

This positon maintains effective communications with management, ships, and staff related to guest experience and relations.

As well as provides the Guest Relations staff with effective supervision, mentoring and development.

Responsibilities

• Daily review of Guest relations cases, planning resolution actions and timely responses.
• Supervise, train, coach, develop and motivate Guest Relations Agent / s to ensure they work effectively and efficiently to accomplish their tasks.
• Answer Guest Relations and Guest Services calls related to case issues, actioning each case and update the case tracking for follow up.
• Manage Guest Relations KPIs and provide timely reporting of metrics.
• Prepare evaluations and correspondence for Guest Relations cases.
• Provide support and assistance to our onboard team, Guest Services team and partners related to our guests during escalated and emergency.
• Provide oversight and manage the company guest onboard survey (UNIFOCUS) to effectively collect, report and guide improvement of guest satisfaction with their Windstar experience.
• Effectively manage the administration and coordination of the YCM Loyalty program.
• Provide active assistance of Emergency Cases (CARE) involving guests and assigned cases, facilitating proactive contact, follow up and case reporting to appropriate departments.
• Maintain current proficiency of company Products, Policies and Procedures.
• Effectively coordinate communications, collaboration within Guest Services and Hotel Operations to understand and improve overall guest services.
• Maintain accurate data and files related to Guest Relations and Guest Services compensation, FCC, SBC, and other forms of consideration applied to guests / bookings.
• Establish and maintain a strong relationship between Guest Services, the staff on board, and other departments within the company.
• Assist with guest phone calls as necessary such as answering guest-related calls and / or calling guests, Travel Advisor or staff onboard.
• Provide general support and assistance with projects as requested by Management.
• Represent Windstar Cruises in a professional manner at all times.
• Manage other Guest Relations guest-related requests such as lost and found, FCC, insurance documentation, billing, BBB, and others.
• Other duties as assigned.

Qualifications

• Previous guest relations lead / supervisory experience preferred.
• Extreme flexibility in work schedule with willingness and ability to work hours as required to manage operation, including weekends.

Standard schedule will be Tuesday-Saturday.

• 1-2 years of experience selling and / or supporting the Windstar product preferred.
• Able to perform effectively despite sudden deadlines and changing priorities.
• Capable of displaying a high degree of tact and diplomacy.
• Must be able to communicate in writing and verbally with professionalism, credibility and confidence.
• Strong ability to manage difficult conversations and interactions, to create a balanced resolution to issues / problems, defusing emotion, while maintaining empathy for the overall situation.
• Clearly understands purposes, objectives and procedures of the department.
• Ability to manage self and department to the company Vision, Mission and Values consistently.
• Self-starter with excellent task management skills
• Must be a team player that can take direction and / or work independently as required, in addition to supporting policies, procedures and team members
• Proficient in Seaware reservations system preferred.
• Proficient with PCs, including Microsoft Office application

The company

Job description

Public Relations Specialist

As a Public Relations Specialist with Swatch Group, U.S., the position will be responsible for developing and implementing the brand’s PR and media strategy, building its reputation, image and ensuring effective media coverage.

As a PR Specialist, you will draft the media releases and content on various media channels, forge relationships with journalists and key influencers and manage the response to time- sensitive and critical situations.

The PR Specialist to be responsible for planning and organizing events, day-to-day media relations activities for the Brand.

Profile

Primary Duties and Responsibilities

• Grow brand awareness and market share through strategic product PR campaigns
• Works collaboratively with Marketing Manager to align PR strategy with business / marketing communications objectives and to support overall marketing plans.
• Manage yearly planning and implementation of product PR campaigns under guidance from the global marketing communications team and in close collaboration with local marketing management (MM).
• Develop public relations strategies for current and existing products, launches, and promotions
• Generate new ideas and opportunities to ensure brands’ success
• Develop and produce high-quality, informative, and interesting press releases, press kits, and related materials
• Act as project lead for PR initiatives from concept development through execution.
• Plan and implement publicity strategies, campaigns, and social media calendars
• Create presentations, reports, and information for multiple communication channels
• Responsible for U.S. media relations, manage contacts, and facilitate networking for SG Corporate and brand executive.
• Ensures proactive contact with the different media through regular interaction.
• Analyzes the quantitative and qualitative outputs of PR programs and placements to maximize effectiveness and ROI.
• Manages PR budget and invoicing process
• Develop weekly, monthly, quarterly and annual media activity reports
• Consistently brainstorm and collaborate with team for new ideas and strategies
• Develop and maintain good relationships with media and industry leaders
• Create and manage PR budgets, deadlines, objectives, and schedules
• Create presentations, articles, reports, and information for web sites, blogs, and social media accounts
• Act as host and brand representative at domestic and international events and trade shows
• Domestic and International travel required
• All other duties assigned by Management

Professional requirements

Education and Experience Requirements

• Must have at least 2 years of related PR experience (consumer luxury products, media, agency, corporate environment)
• Must have a Bachelor’s Degree in Communications, Advertising, Journalism, Marketing or Business
• Must have knowledge and experience of traditional and new / social / digital media PR tactics.
• Strong written communication skills and excellent interpersonal skills
• Experience managing small and large scale events
• Strong media contacts and relations with a record of success in securing national and top-tier media placements is preferred
• Must be flexible and solution-oriented with excellent time management and organizational skills and the ability to multitask with strong attention to detail
• Ability to foster relationships and maintain connections
• Must be able to work early & late during event executions
• Must thrive in a fast-paced, fluid environment and be able to prioritize multiple responsibilities, projects
• Able to work weekends & holidays as needed; Travel up to 20%

Physical Requirements :

This is primarily an office position which requires the Public Relations Specialist to have the ability to move about the office occasionally, operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs.

Travel domestic and internationally on a frequent basis. Ability to climb stairs and hang banners. Finger dexterity is necessary.

Additional Skill Requirements :

• Able to organize and execute events
• Savvy in social media
• Able to identify and work closely with bloggers and influencers.
• Must be a confident communicator and presenter
• Ability to work in high-stress environments, often for long hours
• Must be self-motivated and a self-starter; quick learner for a multifaceted business and companion domestic and international staff;
• Must possess strong organizational, project management and problem-solving skills with multi-tasking abilities in a fast-paced corporate environment;
• Arrive early and work late if necessary
• Understand and follow posted work rules and procedures
• Accept constructive feedback
• Must be a team player

Languages

Language : Bilingual is a plus

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days;

generous employer contribution)

• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 18 days of PTO per year, 1 Month PTO after 5 years
• Special bucket of sick time per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary FSA, STD, Accident / Hospital Indemnity insurance
• Employee product discount

For more information please see

Join and grow with a reputable family owned and run Financial Advisory Firm . This is an exciting opportunity for an organized, self-motivated individual with excellent interpersonal skills seeking to join an A-team.

The Public Relations Specialist at Guerra Financial Group will be responsible for developing and implementing the overall community, public relations, and prospecting strategies based on the firms vision.

This person will be responsible for establishing close relationships with existing clients, potential clients and external organizations in order to host Lunch and Learn events, In-House Classes, Trade Show Booths, and cultivating public relations opportunities.

You will work closely with the CEO and Director of Marketing in establishing these long term relationships and execute on the mission of Guerra Financial Group.

Position Requirements :

• Bachelor's degree in communications, public relations, marketing or related field
• Basic understanding of wealth management concepts
• Excellent ability to communicate with C-level executives on the services our firm provides
• Strong verbal and written communication skills ( English and Spanish )
• Strong Microsoft Office skills, including proficiency with Word, Excel, and other computer tools necessary for communication
• Strong understanding of email marketing best practices and text message marketing
• Ability to evaluate the cost of a marketing campaign or event vs its return
• Excellent organizational skills, attention to detail, and possess the ability to work independently or in a team environment
• Must be able to project manage and pro-actively communicate progress to the Marketing Director
• Ability to work with a sense of urgency to set and meet deadlines, juggle competing priorities, self-sufficient while being detail-oriented and motivated
• Minimum of 5 years of experience in marketing, public relations, or communications role(s)
• Proven track record of developing and implementing successful community outreach campaigns (traditional and digitally)
• Experience with event marketing and event management

Duties and Responsibilities :

• Implement marketing strategies, messages and plans that allow the firm to reach its Lunch and Learn, trade shows and networking goals in order to reach potential clients
• Directly follow up with and communicate with clients, organizations, business and community leaders to host outreach events in order to attract prospects to our firm
• Plan, execute and host social events for our existing clients
• Manage marketing budgets for events and public relations opportunities
• Using the company's website and social media channels to market community events
• Attend weekly networking and community events to implement the firms vision of community outreach
• Create, oversee and manage content for marketing materials , including brochures, presentations, and email campaigns
• Work with internal teams to develop and execute events and client appreciation programs
• Measure and report on the effectiveness of marketing campaigns through analytical tracking of Key Performance Indicators

Benefits :

• Growth with and within Guerra
• Sponsored industry relevant licenses
• Paid Time Off : 12 - 20 days per year
• 401K or Roth matching plan
• Health Insurance stipend
• Industry travel and in-person training
• Access to personal financial planning

Who is Guerra Financial Group?

We are a family owned and run Financial Advisory Firm located in Miami, FL with 30+ team members managing over $800 Million for over 2,500 clients across the country.

We focus on ensuring our clients are "Retirement Ready" through portfolio management, estate and legacy planning, tax preparation and planning, insurance and asset protection planning, personal finance training and of course retirement planning.

Website : https : / / guerrafinancial.com /

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As a nationally recognized college preparatory community school and a Blue Ribbon School of Excellence, our well-rounded, rigorous, dual curriculum serves over 1200 students in Preschool through 12th grade.

We attract and retain a diverse faculty and staff who demonstrate professional excellence with an unwavering commitment to delivering an educational product of unsurpassed quality.

As a community school, we understand that our school isn't just about education, it's about the whole child. This position is a key member of our Marketing & Communications Team.

While every day is different, responsibilities include writing / managing content for branding, public relations, marketing, communication, engagement and community relations strategies.

Platforms include internal and external communication, digital and print publications, social media, website, press releases, advertisements, institutional and emergency messaging, as well as.

Through strategic messaging, this position generates and fosters engagement, enthusiasm and emotional connection. Responsibilities Writes relevant, useful, and conversational content, ensuring voice and messaging are consistent with the school's brand and writing standards Identifies, develops, and evaluates communication strategies based on knowledge of school objectives and market characteristics Coordinates or participates in strategic enrollment marketing, fundraising and promotional activities Writes engaging copy for the website, marketing and advertising campaigns, digital platforms, and print collateral with a marketing lens of recruitment and retention Collaborates with colleagues to edit / proof messaging developed by fellow departments.

Explores creative ways to deliver action-oriented content the user craves and continues to come back for through digital platforms, websites, lead generation and advertising campaigns, and inbound marketing Researches audiences to write to them directly so that the message is readily received Varies language and tone of messages based on product and medium Using proven creative concepts and storytelling skills, provides impeccable written short and long-form content and proactively adapts and identifies new opportunities Conceptualizes, writes, edits, and assists with production of multiple types of assets with varying scopes of work and competing timelines Works swiftly while ensuring accuracy and relevance Presents work effectively and efficiently Implements efficient, comprehensive approval process and revises based on collected feedback and input Proactively monitors, prioritizes and manages projects in project management platform Reacts quickly, efficiently and enthusiastically to quick-turn assignments Reviews and assists with determining benchmark metrics for assessing improvements in communications and outreach outcomes Reviews data that reflects the effectiveness of initiatives Recommends revisions to existing content plans and practices Fully collaborates with the marketing team, creating content Provides ongoing or on-demand status updates to the Director of Marketing Attends and supports school events as necessary or assigned Performs other duties as required or assigned Qualifications 2-3 years of work-related experience is required Bachelor's Degree in Communications, Marketing, Journalism or a related field Must have excellent written and verbal communication skills Must be proficient in AP Style Applies creative and compelling storytelling techniques, thinks big picture, is intellectually curious and enjoys collaborating with peers and colleagues Edits or rewrites existing copy as necessary to maintain fresh content on shared and owned channels Masters the English language - Knowledge of the structure and content, including the meaning and spelling of words, rules of composition, and grammar Knowledge of media production and production work environments, visual, verbal, and interactive communication, and dissemination techniques and methods Marketing growth mindset that is always sparking new ways to elevate skill sets Must be highly organized, and able to manage multiple projects with competing deadlines Time Management - Proficient skills in managing one's own time and the time of others Detailed knowledge of current tools and advertising / marketing trends (creative and tech) Problem-solving, consensus-building High attention to detail Excellent project management skills Knowledge of marketing and advertising campaigns, performance marketing, digital marketing, and social media Understanding of trends, techniques and platforms related to creative content with a desire for continuous learning and professional development Understanding of advertising, social / digital media, design and pop-culture trends Must provide a writing portfolio of material that demonstrates excellence in advertising, digital marketing, web, and creative storytelling Proficient in Google suite (word, docs, sheets Ability to work flexible hours, including evenings and weekends, as needed.

Experience with SEO a plus Experience with a CMS Platform is a plus Knowledge of Jewish culture is a plus We offer a comprehensive compensation package that includes competitive salary, benefits, professional development, opportunity for growth and more.

For further consideration, email resumes or visit our website at www.ehillel.org for more information about Scheck Hillel.

Scheck Hillel is an equal opportunity employer. Powered by JazzHR

Company is looking for an associate interested in learning all aspects of the public relations field. It's essential that this position have strong communication skills, demonstrate creativity, and understand the importance of attending to even the smallest details.

Responsibilities :

• Monitor all forms of media
• Schedule and coordinate speaking engagements, appearances, photo shoots, and other special events
• Write press releases and other materials
• Screen phone calls
• Assist with mailings and print production
• Create interview preparation materials
• Compile contact lists
• Search for press clippings
• Create or update databases
• Greet guests and clients

Requirements :

• Public Relations, Communications, Marketing or Journalism major
• Strong verbal and written communication skills
• Solid understanding of social media
• Writing skills
• Proficient with Microsoft Excel and other Microsoft Office applications

Benefits :

• Practical public relations experience working directly with clients
• Shadowing, mentoring, and training opportunities with skilled public relations professionals
• Opportunity to participate in networking events and company meetings
• Compensation available

East West Group is diversified real estate services firm which includes

affiliated companies that provide planning and design, development

management, construction management, design / build, investment

immigration, parking operations and art products.