Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. We believe that everyone in the world deserves to feel connected. This is an opportunity to be a part of the product organization of Amazon’s satellite internet service from the ground up. If this sounds good to you, then keep reading.

As a Senior Product Management – Technical, Customer Digital Experience on the Project Kuiper team you will play a pivotal role to define and drive the vision and roadmap for the customer digital interfaces (mobile applications, on device software, websites, web portals, etc.) for consumer or business segments. This role is inherently cross-functional - you will work closely with engineering, design, marketing, go-to-market, operations, finance, and executive teams to envision, develop, and launch simple and intuitive products and experiences.

A successful candidate will be curious, creative, analytical, and able to work effectively in a fast-paced matrix organization, and adept at synthesizing a variety of technologies and capabilities into products and applications that customers love. We are looking for someone with a product design mindset, customer obsessed and technology savvy– with a proven track record of creating successful customer digital interfaces for B2C/B2B broadband services.

Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.


Key job responsibilities
• Strategically manage the customer digital interface software system life cycle from inception to launch for all customers
• Understand and articulate customer needs, conduct on-going customer research, leverage internal knowledge and expertise, and prioritize feature requirements to ensure we deliver exceptional service to our customers with our digital interfaces
• Be a passionate advocate for the customer; provide the voice of the customer
• Research and define the product strategy that delivers on customer and business needs
• Inspire the team with the product vision, and work cross-functionally to bring the systems to life
• Work collaboratively with stakeholders to incorporate feedback, drive consensus and get buy-in for the north star customer experience
• Drive the key software architecture and solutions definitions and selections leveraging internal and external options
• Work with design and engineering to build and own the product development roadmap
• Write detailed requirements documents and define use cases, customer journey flows, product features, and KPIs and drive tradeoff discussions and decisions with design and engineering
• Promote use of new technologies and incorporate industry-leading trends to drive customer engagement and product development
• Conduct competitive analysis and research to understand industry dynamics and use the information to shape the product strategy

About the team
You will be joining a team that is focused on driving an exceptional customer experience and planning and implementing all that is needed to make Kuiper a financial success. The customer digital interfaces are key to both those work streams. Our north star goal is to deploy products and services that customers love on Day 1 of their service; a lofty goal for most broadband service providers, but one that we can achieve by innovating from scratch and by collaborating with other Amazon teams.

Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.

The Sr. Manager, Product Manager – Technical, will play a pivotal role in defining and implementing Kuiper satellite communication services. The successful candidate must have direct experience with satellite and/or wireless broadband services for residential (B2C) and enterprise, telecom, transportation and government customers (B2B/B2G).

Key job responsibilities
In this role, you will work directly with customers, engineering teams, and operational stakeholders to define Kuiper service offerings via expertly crafted working backwards, business requirements documents which can easily be translated into product and engineering deliverables.

This role requires the ability to work in a collaborative, analytical, and fast-paced environment and must be comfortable interacting with highly technical cross-functional teams. The candidate must have strong business judgment, dive deep into data, have strong writing skills and be comfortable leading executive-level reviews. Candidates must be able to analyze and implement subscription lifecycle models with appropriate KPIs for different customer segments.
The best candidates will have deep understanding of customer needs for modern telecommunication services. Candidates with demonstrated business and operational experience within high scale fixed, wireless and satellite telecommunications services targeting consumer and enterprise verticals will be preferred.

Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.


A day in the life
- Define the products and service strategy for Kuiper services to meet requirements of different customer verticals
- Create detailed product requirements documents based on an intimate knowledge of the specific customer verticals including use case prioritization, feature definition and product roadmap
- Work with leadership team to set the customer strategy and make appropriate high-judgment trade-offs between features and speed-to-launch
- Manage entire product life cycle from strategic planning to tactical execution and work with key internal and external stakeholders to deliver on that vision, e.g. engineering, sales, finance, operations, international
- Responsible for launch plan and enablement, working to ensure that all teams have what they need to be successful
- Establish goals and reviewing metrics to identify opportunities and deliver success
- Research and identify new opportunities to innovate on behalf of our customers
- Anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technical constraints

We are open to hiring candidates to work out of one of the following locations:

Redmond, WA, USA

Have you ever wanted to be part of a team who is building industry changing technology? Amazon’s Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband network connectivity to unserved and underserved communities around the world.

Project Kuiper is looking for a senior leader as head of our Enterprise Applications team, with strong proficiency in Enterprise Resource Planning, Product Lifecycle Management, Manufacturing Execution, and Supply Chain Collaboration systems. As the leader of the team that implements, configures, and maintains these business applications you will play a key role in Kuiper’s success.

The Project Kuiper Enterprise Applications organization owns the software and services that keep our supply chain and manufacturing systems online and our business secure. To achieve this outcome, Think Big about our work and deliver a low-friction experience to your teammates and manufacturing partners. Grow a technical team with deep expertise, delivering highly-scalable systems and a delightful experience for all of your customers. Foster collaborative relationships, Dive Deep to understand and evolve business processes, and deliver world-class systems. Responsible for establishing long-term roadmaps, internal service models, and key business metrics that measure efficacy of the Enterprise Applications.

Key job responsibilities

• Establish long-term success that aligns with business outcomes
• Build and own tooling for business operations inclusive of resources to manage Product Lifecycle Management (PLM), Enterprise Resource Planning (ERP), Manufacturing Execution Systems (MES), and Supply Chain Workflow Tools (SCM).
• Work across Project Kuiper and Amazon organizations to deliver Enterprise Applications that raise the bar for all of Amazon
• Partner with internal customers and business stakeholders to ensure that Project Kuiper’s enterprise systems deliver the expected business results
• Recruit, develop, and retain top talent across your organization
• Manage relationships with key third-party software and consulting companies
• Work closely with internal information security and compliance teams to ensure applications are securely designed, configured, and operated to world-class standards
• Due to the need to access certain federal controlled information, you must be a U.S. citizen for consideration.

A day in the life
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.


About the team
The Kuiper Enterprise Applications team owns the business systems that are the backbone of Kuiper's manufacturing operations. The team's stakeholders include supply chain, factory operations, engineering, legal, compliance, information security, launch, government systems, and mission operations.

Amazon’s Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband network connectivity to unserved and underserved communities around the world.

Do you get excited by aerospace, space exploration, and/or satellites? Do you want to help build solutions at Project Kuiper to transform the space industry? If so, then we would love to talk!

As Kuiper's Ground Mobility / Connected Car Principle Product Manager - Technical, you will play a pivotal role in defining and implementing customer-oriented services for Kuiper satellite communication services, globally. The successful candidate will have deep understanding of satellite broadband and telecommunication services for ground mobility, specifically the connected car product offering.



Key job responsibilities
This role will define and be responsible for success of our services portfolio for Ground Mobility offerings.

The Ideal candidate will:
• Demonstrate exceptional business judgment, dive deep into data, strong writing skills, and be comfortable and fluent leading executive-level reviews.
• Expertly analyze and implement subscription lifecycle models with appropriate KPIs for different customer segments.
• Be obsessed about customer needs for modern telecommunication services.
• Demonstrated business and operational experience within high scale fixed, wireless and satellite telecommunications services targeting ground mobility verticals will be preferred.
• Define the service offerings, pricing, SLAs, and customer experience for Ground Mobility / Connected Car services at a global level, to meet requirements of multiple customer verticals
• Interpret spectrum resource costs and productize into a digestible services for B2B companies, with aligned services portfolio strategy
• Create detailed product requirements documents based on an intimate knowledge of the specific customer verticals including use case prioritization, feature definition and product roadmap
• Set the customer product strategy and make appropriate high-judgment trade-offs between features and speed-to-launch
• Manage overall the product life cycle and work with key internal and external stakeholders


Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.


A day in the life
You will work directly with customers, engineering teams, and operational stakeholders to define Kuiper service offerings via expertly crafted working backwards, business requirements documents which can easily be translated into product and engineering deliverables.

This is a collaborative, analytical, and fast-paced environment and the best candidate must be comfortable interacting with highly technical cross-functional teams.

About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust. At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space-based systems design and wireless systems.

We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

Have you ever wanted to be part of a team who is building industry changing technology? Amazon’s Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband network connectivity to unserved and underserved communities around the world.

Do you get excited by aerospace, space exploration, and/or satellites? Do you want to help build solutions at Project Kuiper to transform the space industry? If so, then we would love to talk!

The Maritime Principle Product Manager - Technical, will play a pivotal role in defining and implementing customer-oriented services for Kuiper satellite communication services, globally. The successful candidate will have deep understanding of satellite broadband and telecommunication services of all Maritime verticals, and their various approaches to customers.


Key job responsibilities
In this role, the ideal candidate will define and be responsible for success of our services portfolio for Maritime offerings.

The ideal candidate will:
• Demonstrate exceptional business judgment, dive deep into data, strong writing skills, and be comfortable and fluent leading executive-level reviews.
• Expertly analyze and implement subscription lifecycle models with appropriate KPIs for different customer segments.
• Be obsessed about customer needs for modern telecommunication services.
• Create detailed product requirements documents based on an intimate knowledge of the specific customer verticals including use case prioritization, feature definition and product roadmap

Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.


A day in the life
You will work directly with customers, engineering teams, and operational stakeholders to define Kuiper service offerings via expertly crafted working backwards, business requirements documents which can easily be translated into product and engineering deliverables.

This is a collaborative, analytical, and fast-paced environment and must be comfortable interacting with highly technical cross-functional teams.


About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust. At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space-based systems design and wireless systems.

We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.