Principal Product Marketing Manager , Project Kuiper Enterprise Marketing
Amazon Kuiper Com Services LLC
Redmond, WA
Amazon’s Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide secure, high-speed, low-latency broadband network connectivity to unserved and underserved communities, businesses and governments around the world.
If you are someone who wants to play an active role in one of Amazons most audacious business plans, the rapidly growing space economy, building industry leading marketing, and delivering solutions for problems enterprise customers may not even know they have, keep reading.
We’re looking for an experienced product marketing leader who is equally entrepreneurial as creative. Someone who wants the thrill of autonomously influencing dozens of business stakeholders and decision-makers, in as many organizations. At Project Kuiper, the Enterprise Marketing team will define our end-to-end product go-to-market (GTM) strategy for multiple industries and segments to deliver outsized value for enterprise customers globally.
This is a rare opportunity to shape the global customer funnel, and the core connectivity products and services before the launch of a service. The Kuiper Marketing team will deliver everything from broad awareness and bold thought leadership to white glove executive programs in order to acquire and retain long term, high value customers.
Key job responsibilities
-Define a product marketing strategy where Kuiper Marketing and AWS will collaborate and leverage each business’ marketing channels to bring products to market, acquire, delight and retain customers.
-Work backwards from customers’ needs through 1st and 3rd party research to become the expert in B2B product messaging and positioning, pricing, as well as competitive and industry insights.
-Frequently write and update impactful, motivating product and solutions messaging, positioning, and narratives to be used across the acquisition journey.
-Build, measure and refine product and service launches leveraging external and Amazon owned and operated marketing channels to achieve highly qualified marketing leads.
-Autonomously build strong alliances across other Amazon enterprise focused businesses units in order to develop compelling joint GTM.
-Communicate regularly with executive leadership, business development and product management on audience insights, product marketing strategies, customer adoption progress, program execution and long-term planning.
-Partner with internal and external agencies and counterparts in brand, digital and event marketing to deliver against plans.
-Some travel is required for customer visits, demo’s, content development, training and trade shows.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
A day in the life
The Worldwide Principal Product Marketing Manager (PMM) is a highly visible, high impact role on the Kuiper Enterprise Marketing team. This flexible leader will set the overall PMM strategy, balancing daily execution of writing, customer research, message testing, product reviews, GTM planning, content development and more, with the rapidly changing needs of a pre-launched portfolio of connectivity services. This person will thrive by working independently with large, cross functional teams inside and outside Amazon, while working directly with our largest and most exacting customers. This marketer will enjoy creating clarity and transparency in ambiguous situations, and the end-to-end ownership over product launch strategy and execution.
About the team
We're dedicated to supporting new team members in our Redmond Washington based HQ. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing, mentorship and high quality work. We're excited to build and launch a new global service from the ground up together as one team.
If you are someone who wants to play an active role in one of Amazons most audacious business plans, the rapidly growing space economy, building industry leading marketing, and delivering solutions for problems enterprise customers may not even know they have, keep reading.
We’re looking for an experienced product marketing leader who is equally entrepreneurial as creative. Someone who wants the thrill of autonomously influencing dozens of business stakeholders and decision-makers, in as many organizations. At Project Kuiper, the Enterprise Marketing team will define our end-to-end product go-to-market (GTM) strategy for multiple industries and segments to deliver outsized value for enterprise customers globally.
This is a rare opportunity to shape the global customer funnel, and the core connectivity products and services before the launch of a service. The Kuiper Marketing team will deliver everything from broad awareness and bold thought leadership to white glove executive programs in order to acquire and retain long term, high value customers.
Key job responsibilities
-Define a product marketing strategy where Kuiper Marketing and AWS will collaborate and leverage each business’ marketing channels to bring products to market, acquire, delight and retain customers.
-Work backwards from customers’ needs through 1st and 3rd party research to become the expert in B2B product messaging and positioning, pricing, as well as competitive and industry insights.
-Frequently write and update impactful, motivating product and solutions messaging, positioning, and narratives to be used across the acquisition journey.
-Build, measure and refine product and service launches leveraging external and Amazon owned and operated marketing channels to achieve highly qualified marketing leads.
-Autonomously build strong alliances across other Amazon enterprise focused businesses units in order to develop compelling joint GTM.
-Communicate regularly with executive leadership, business development and product management on audience insights, product marketing strategies, customer adoption progress, program execution and long-term planning.
-Partner with internal and external agencies and counterparts in brand, digital and event marketing to deliver against plans.
-Some travel is required for customer visits, demo’s, content development, training and trade shows.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
A day in the life
The Worldwide Principal Product Marketing Manager (PMM) is a highly visible, high impact role on the Kuiper Enterprise Marketing team. This flexible leader will set the overall PMM strategy, balancing daily execution of writing, customer research, message testing, product reviews, GTM planning, content development and more, with the rapidly changing needs of a pre-launched portfolio of connectivity services. This person will thrive by working independently with large, cross functional teams inside and outside Amazon, while working directly with our largest and most exacting customers. This marketer will enjoy creating clarity and transparency in ambiguous situations, and the end-to-end ownership over product launch strategy and execution.
About the team
We're dedicated to supporting new team members in our Redmond Washington based HQ. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing, mentorship and high quality work. We're excited to build and launch a new global service from the ground up together as one team.
Full-time
Principal Product Manager, Technical - Ground Mobility / Connected Car, Kuiper B2B Product Management
Amazon Kuiper Com Services LLC
Redmond, WA
Amazon’s Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband network connectivity to unserved and underserved communities around the world.
Do you get excited by aerospace, space exploration, and/or satellites? Do you want to help build solutions at Project Kuiper to transform the space industry? If so, then we would love to talk!
As Kuiper's Ground Mobility / Connected Car Principle Product Manager - Technical, you will play a pivotal role in defining and implementing customer-oriented services for Kuiper satellite communication services, globally. The successful candidate will have deep understanding of satellite broadband and telecommunication services for ground mobility, specifically the connected car product offering.
Key job responsibilities
This role will define and be responsible for success of our services portfolio for Ground Mobility offerings.
The Ideal candidate will:
• Demonstrate exceptional business judgment, dive deep into data, strong writing skills, and be comfortable and fluent leading executive-level reviews.
• Expertly analyze and implement subscription lifecycle models with appropriate KPIs for different customer segments.
• Be obsessed about customer needs for modern telecommunication services.
• Demonstrated business and operational experience within high scale fixed, wireless and satellite telecommunications services targeting ground mobility verticals will be preferred.
• Define the service offerings, pricing, SLAs, and customer experience for Ground Mobility / Connected Car services at a global level, to meet requirements of multiple customer verticals
• Interpret spectrum resource costs and productize into a digestible services for B2B companies, with aligned services portfolio strategy
• Create detailed product requirements documents based on an intimate knowledge of the specific customer verticals including use case prioritization, feature definition and product roadmap
• Set the customer product strategy and make appropriate high-judgment trade-offs between features and speed-to-launch
• Manage overall the product life cycle and work with key internal and external stakeholders
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
A day in the life
You will work directly with customers, engineering teams, and operational stakeholders to define Kuiper service offerings via expertly crafted working backwards, business requirements documents which can easily be translated into product and engineering deliverables.
This is a collaborative, analytical, and fast-paced environment and the best candidate must be comfortable interacting with highly technical cross-functional teams.
About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust. At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space-based systems design and wireless systems.
We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
Do you get excited by aerospace, space exploration, and/or satellites? Do you want to help build solutions at Project Kuiper to transform the space industry? If so, then we would love to talk!
As Kuiper's Ground Mobility / Connected Car Principle Product Manager - Technical, you will play a pivotal role in defining and implementing customer-oriented services for Kuiper satellite communication services, globally. The successful candidate will have deep understanding of satellite broadband and telecommunication services for ground mobility, specifically the connected car product offering.
Key job responsibilities
This role will define and be responsible for success of our services portfolio for Ground Mobility offerings.
The Ideal candidate will:
• Demonstrate exceptional business judgment, dive deep into data, strong writing skills, and be comfortable and fluent leading executive-level reviews.
• Expertly analyze and implement subscription lifecycle models with appropriate KPIs for different customer segments.
• Be obsessed about customer needs for modern telecommunication services.
• Demonstrated business and operational experience within high scale fixed, wireless and satellite telecommunications services targeting ground mobility verticals will be preferred.
• Define the service offerings, pricing, SLAs, and customer experience for Ground Mobility / Connected Car services at a global level, to meet requirements of multiple customer verticals
• Interpret spectrum resource costs and productize into a digestible services for B2B companies, with aligned services portfolio strategy
• Create detailed product requirements documents based on an intimate knowledge of the specific customer verticals including use case prioritization, feature definition and product roadmap
• Set the customer product strategy and make appropriate high-judgment trade-offs between features and speed-to-launch
• Manage overall the product life cycle and work with key internal and external stakeholders
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
A day in the life
You will work directly with customers, engineering teams, and operational stakeholders to define Kuiper service offerings via expertly crafted working backwards, business requirements documents which can easily be translated into product and engineering deliverables.
This is a collaborative, analytical, and fast-paced environment and the best candidate must be comfortable interacting with highly technical cross-functional teams.
About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust. At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space-based systems design and wireless systems.
We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
Full-time
Senior Data Engineer, Kuiper Business Development
Amazon Kuiper Com Services LLC
Redmond, WA
Amazon’s Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband network connectivity to unserved and underserved communities around the world.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
• Develop data products, infrastructure and data pipelines leveraging AWS services (such as Redshift, Kinesis, ) and internal Amazon tools (Data net, Cradle, QuickSight etc.)
• Build BI solutions and define the BizOps team's BI strategy. Influence the BizOps Data Mart architectural design and enhancements.
• Provides robust BI solutions for complex problems, that are extensible and scalable.
• Communicate effectively with senior management audiences (e.g., narratives, inputs into monthly/quarterly business reviews).
• Refine data strategies that cut across functional teams and make technical trade-off decisions for long term/short-term needs.
• Understand business requirements and provide customer, marketing, sales, operations, and planning metrics.
• Design data pipelines and implement appropriate security, permissions, and access control models.
• Develop data model for business and financial use cases and deliver analytical models.
• Support BizOps leaders and teams in ingesting data, analysis, dashboards, business review metrics, and other analytical insights as required.
• Capture and analyze process insights to drive strategic shifts in product offering, service plans and pricing, that impact the business decisions across functional teams.
• Drives best practices in operational excellence, data modeling, and analysis. Ensure that BI solutions are correctly and efficiently supporting the business.
About the team
We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
• Develop data products, infrastructure and data pipelines leveraging AWS services (such as Redshift, Kinesis, ) and internal Amazon tools (Data net, Cradle, QuickSight etc.)
• Build BI solutions and define the BizOps team's BI strategy. Influence the BizOps Data Mart architectural design and enhancements.
• Provides robust BI solutions for complex problems, that are extensible and scalable.
• Communicate effectively with senior management audiences (e.g., narratives, inputs into monthly/quarterly business reviews).
• Refine data strategies that cut across functional teams and make technical trade-off decisions for long term/short-term needs.
• Understand business requirements and provide customer, marketing, sales, operations, and planning metrics.
• Design data pipelines and implement appropriate security, permissions, and access control models.
• Develop data model for business and financial use cases and deliver analytical models.
• Support BizOps leaders and teams in ingesting data, analysis, dashboards, business review metrics, and other analytical insights as required.
• Capture and analyze process insights to drive strategic shifts in product offering, service plans and pricing, that impact the business decisions across functional teams.
• Drives best practices in operational excellence, data modeling, and analysis. Ensure that BI solutions are correctly and efficiently supporting the business.
About the team
We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
Full-time
Principal Product Manager, Technical - Maritime, Kuiper B2B Product Management
Amazon Kuiper Com Services LLC
Redmond, WA
Have you ever wanted to be part of a team who is building industry changing technology? Amazon’s Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband network connectivity to unserved and underserved communities around the world.
Do you get excited by aerospace, space exploration, and/or satellites? Do you want to help build solutions at Project Kuiper to transform the space industry? If so, then we would love to talk!
The Maritime Principle Product Manager - Technical, will play a pivotal role in defining and implementing customer-oriented services for Kuiper satellite communication services, globally. The successful candidate will have deep understanding of satellite broadband and telecommunication services of all Maritime verticals, and their various approaches to customers.
Key job responsibilities
In this role, the ideal candidate will define and be responsible for success of our services portfolio for Maritime offerings.
The ideal candidate will:
• Demonstrate exceptional business judgment, dive deep into data, strong writing skills, and be comfortable and fluent leading executive-level reviews.
• Expertly analyze and implement subscription lifecycle models with appropriate KPIs for different customer segments.
• Be obsessed about customer needs for modern telecommunication services.
• Create detailed product requirements documents based on an intimate knowledge of the specific customer verticals including use case prioritization, feature definition and product roadmap
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
A day in the life
You will work directly with customers, engineering teams, and operational stakeholders to define Kuiper service offerings via expertly crafted working backwards, business requirements documents which can easily be translated into product and engineering deliverables.
This is a collaborative, analytical, and fast-paced environment and must be comfortable interacting with highly technical cross-functional teams.
About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust. At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space-based systems design and wireless systems.
We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.
Do you get excited by aerospace, space exploration, and/or satellites? Do you want to help build solutions at Project Kuiper to transform the space industry? If so, then we would love to talk!
The Maritime Principle Product Manager - Technical, will play a pivotal role in defining and implementing customer-oriented services for Kuiper satellite communication services, globally. The successful candidate will have deep understanding of satellite broadband and telecommunication services of all Maritime verticals, and their various approaches to customers.
Key job responsibilities
In this role, the ideal candidate will define and be responsible for success of our services portfolio for Maritime offerings.
The ideal candidate will:
• Demonstrate exceptional business judgment, dive deep into data, strong writing skills, and be comfortable and fluent leading executive-level reviews.
• Expertly analyze and implement subscription lifecycle models with appropriate KPIs for different customer segments.
• Be obsessed about customer needs for modern telecommunication services.
• Create detailed product requirements documents based on an intimate knowledge of the specific customer verticals including use case prioritization, feature definition and product roadmap
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
A day in the life
You will work directly with customers, engineering teams, and operational stakeholders to define Kuiper service offerings via expertly crafted working backwards, business requirements documents which can easily be translated into product and engineering deliverables.
This is a collaborative, analytical, and fast-paced environment and must be comfortable interacting with highly technical cross-functional teams.
About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust. At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space-based systems design and wireless systems.
We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.
Full-time
Sr. Product Manager Digital Experience, Project Kuiper
Amazon Kuiper Com Services LLC
Redmond, WA
Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. We believe that everyone in the world deserves to feel connected. This is an opportunity to be a part of the product organization of Amazon’s satellite internet service from the ground up. If this sounds good to you, then keep reading.
As a Senior Product Management – Technical, Customer Digital Experience on the Project Kuiper team you will play a pivotal role to define and drive the vision and roadmap for the customer digital interfaces (mobile applications, on device software, websites, web portals, etc.) for consumer or business segments. This role is inherently cross-functional - you will work closely with engineering, design, marketing, go-to-market, operations, finance, and executive teams to envision, develop, and launch simple and intuitive products and experiences.
A successful candidate will be curious, creative, analytical, and able to work effectively in a fast-paced matrix organization, and adept at synthesizing a variety of technologies and capabilities into products and applications that customers love. We are looking for someone with a product design mindset, customer obsessed and technology savvy– with a proven track record of creating successful customer digital interfaces for B2C/B2B broadband services.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
• Strategically manage the customer digital interface software system life cycle from inception to launch for all customers
• Understand and articulate customer needs, conduct on-going customer research, leverage internal knowledge and expertise, and prioritize feature requirements to ensure we deliver exceptional service to our customers with our digital interfaces
• Be a passionate advocate for the customer; provide the voice of the customer
• Research and define the product strategy that delivers on customer and business needs
• Inspire the team with the product vision, and work cross-functionally to bring the systems to life
• Work collaboratively with stakeholders to incorporate feedback, drive consensus and get buy-in for the north star customer experience
• Drive the key software architecture and solutions definitions and selections leveraging internal and external options
• Work with design and engineering to build and own the product development roadmap
• Write detailed requirements documents and define use cases, customer journey flows, product features, and KPIs and drive tradeoff discussions and decisions with design and engineering
• Promote use of new technologies and incorporate industry-leading trends to drive customer engagement and product development
• Conduct competitive analysis and research to understand industry dynamics and use the information to shape the product strategy
About the team
You will be joining a team that is focused on driving an exceptional customer experience and planning and implementing all that is needed to make Kuiper a financial success. The customer digital interfaces are key to both those work streams. Our north star goal is to deploy products and services that customers love on Day 1 of their service; a lofty goal for most broadband service providers, but one that we can achieve by innovating from scratch and by collaborating with other Amazon teams.
As a Senior Product Management – Technical, Customer Digital Experience on the Project Kuiper team you will play a pivotal role to define and drive the vision and roadmap for the customer digital interfaces (mobile applications, on device software, websites, web portals, etc.) for consumer or business segments. This role is inherently cross-functional - you will work closely with engineering, design, marketing, go-to-market, operations, finance, and executive teams to envision, develop, and launch simple and intuitive products and experiences.
A successful candidate will be curious, creative, analytical, and able to work effectively in a fast-paced matrix organization, and adept at synthesizing a variety of technologies and capabilities into products and applications that customers love. We are looking for someone with a product design mindset, customer obsessed and technology savvy– with a proven track record of creating successful customer digital interfaces for B2C/B2B broadband services.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
• Strategically manage the customer digital interface software system life cycle from inception to launch for all customers
• Understand and articulate customer needs, conduct on-going customer research, leverage internal knowledge and expertise, and prioritize feature requirements to ensure we deliver exceptional service to our customers with our digital interfaces
• Be a passionate advocate for the customer; provide the voice of the customer
• Research and define the product strategy that delivers on customer and business needs
• Inspire the team with the product vision, and work cross-functionally to bring the systems to life
• Work collaboratively with stakeholders to incorporate feedback, drive consensus and get buy-in for the north star customer experience
• Drive the key software architecture and solutions definitions and selections leveraging internal and external options
• Work with design and engineering to build and own the product development roadmap
• Write detailed requirements documents and define use cases, customer journey flows, product features, and KPIs and drive tradeoff discussions and decisions with design and engineering
• Promote use of new technologies and incorporate industry-leading trends to drive customer engagement and product development
• Conduct competitive analysis and research to understand industry dynamics and use the information to shape the product strategy
About the team
You will be joining a team that is focused on driving an exceptional customer experience and planning and implementing all that is needed to make Kuiper a financial success. The customer digital interfaces are key to both those work streams. Our north star goal is to deploy products and services that customers love on Day 1 of their service; a lofty goal for most broadband service providers, but one that we can achieve by innovating from scratch and by collaborating with other Amazon teams.
Full-time
Deal Desk Manager, Project Kuiper
Amazon Kuiper Com Services LLC
Redmond, WA
Have you ever wanted to be part of a team who is building industry changing technology? Amazon’s Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband network connectivity to unserved and underserved communities around the world.
Are you looking to create value for millions of customers by helping to develop creative assets for Kuiper? Do you want to work at a company where you are the owner, where you are encouraged to build, and where you have the autonomy to push boundaries? Do you have a passion for designing scalable, flexible and customer obsessed solutions? and a desire to bring delightful, cutting-edge processes and services to life in an entirely new way? Are you ready? Then join us on Project Kuiper.
Do you get excited by aerospace, space exploration, and/or satellites? Do you want to help build solutions at Project Kuiper to transform the space industry? If so, then we would love to talk!
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
• Design the deal process from opportunity to order with core deal procedures, guardrails, guidelines, policies, and metrics.
• Develop mechanisms to handle specialized deals with exception approvals for non-standard requests.
• Provide insights into deal economics and pricing strategies to enable deal negotiations to achieve the best possible outcome for customers and the business.
• Own, manage, and drive velocity of the quote to booking process, making continuous improvements to streamline the deal cycle.
• Be a trusted advisor to Executive leaders, Business Development, and Partnership Developments globally for deal review, structuring, approvals, and contract closure.
• Work with Finance, Product, Legal, Regulatory, Engineering, and other partner teams to ensure all relevant approvals and deal details are captured in policy documentation, and systems of record for compliance purposes.
• Hire, develop, and train teams on best practices and guidelines to follow for the quoting, pricing, approvals, and contracting processes and policies.
• Develop deal performance metrics and reporting to conduct deal post-mortem on contract and pricing strategies to identify learnings.
• Capture and analyze customer insights to drive strategic shifts in product offering, service plans and pricing, and business terms to enable business growth.
Are you looking to create value for millions of customers by helping to develop creative assets for Kuiper? Do you want to work at a company where you are the owner, where you are encouraged to build, and where you have the autonomy to push boundaries? Do you have a passion for designing scalable, flexible and customer obsessed solutions? and a desire to bring delightful, cutting-edge processes and services to life in an entirely new way? Are you ready? Then join us on Project Kuiper.
Do you get excited by aerospace, space exploration, and/or satellites? Do you want to help build solutions at Project Kuiper to transform the space industry? If so, then we would love to talk!
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
• Design the deal process from opportunity to order with core deal procedures, guardrails, guidelines, policies, and metrics.
• Develop mechanisms to handle specialized deals with exception approvals for non-standard requests.
• Provide insights into deal economics and pricing strategies to enable deal negotiations to achieve the best possible outcome for customers and the business.
• Own, manage, and drive velocity of the quote to booking process, making continuous improvements to streamline the deal cycle.
• Be a trusted advisor to Executive leaders, Business Development, and Partnership Developments globally for deal review, structuring, approvals, and contract closure.
• Work with Finance, Product, Legal, Regulatory, Engineering, and other partner teams to ensure all relevant approvals and deal details are captured in policy documentation, and systems of record for compliance purposes.
• Hire, develop, and train teams on best practices and guidelines to follow for the quoting, pricing, approvals, and contracting processes and policies.
• Develop deal performance metrics and reporting to conduct deal post-mortem on contract and pricing strategies to identify learnings.
• Capture and analyze customer insights to drive strategic shifts in product offering, service plans and pricing, and business terms to enable business growth.
Full-time
Principal Product Manager, Technical, Kuiper B2B Product Management
Amazon Kuiper Com Services LLC
Redmond, WA
Have you ever wanted to be part of a team who is building industry changing technology? Amazon’s Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband network connectivity to unserved and underserved communities around the world.
Key job responsibilities
The Aviation Principle Product Manager - Technical, will play a pivotal role in defining and implementing customer-oriented services for Kuiper satellite communication services, globally. The successful candidate will have deep understanding of satellite broadband for aviation worldwide.
In this role, you will define and be responsible for success of our services portfolio for Aviation offerings. You will work directly with customers, engineering teams, and operational stakeholders to define Kuiper service offerings via expertly crafted working backwards, business requirements documents which can easily be translated into product and engineering deliverables.
You will work in a collaborative, analytical, and fast-paced environment and must be comfortable interacting with highly technical cross-functional teams. The candidate must have clear business judgment, dive deep into data, have core writing skills and be comfortable leading executive-level reviews.
Candidates must be able to analyze and implement subscription lifecycle models with appropriate KPIs for different customer segments. Candidates must demonstrate business and operational experience within Aviation services.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
A day in the life
• Define the service offerings, pricing, SLAs, and customer experience for Aviation services at a global level, to meet requirements of multiple customer verticals
• Interpret spectrum resource costs and productize into a digestible services for B2B companies, with aligned services portfolio strategy
• Create detailed product requirements documents based on an intimate knowledge of the specific customer verticals including use case prioritization, feature definition and product roadmap
• Set the customer product strategy and make appropriate high-judgment trade-offs between features and speed-to-launch
• Manage overall the product life cycle and work with key internal and external stakeholders
About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust. At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people.
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space-based systems design and wireless systems.
We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
Key job responsibilities
The Aviation Principle Product Manager - Technical, will play a pivotal role in defining and implementing customer-oriented services for Kuiper satellite communication services, globally. The successful candidate will have deep understanding of satellite broadband for aviation worldwide.
In this role, you will define and be responsible for success of our services portfolio for Aviation offerings. You will work directly with customers, engineering teams, and operational stakeholders to define Kuiper service offerings via expertly crafted working backwards, business requirements documents which can easily be translated into product and engineering deliverables.
You will work in a collaborative, analytical, and fast-paced environment and must be comfortable interacting with highly technical cross-functional teams. The candidate must have clear business judgment, dive deep into data, have core writing skills and be comfortable leading executive-level reviews.
Candidates must be able to analyze and implement subscription lifecycle models with appropriate KPIs for different customer segments. Candidates must demonstrate business and operational experience within Aviation services.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
A day in the life
• Define the service offerings, pricing, SLAs, and customer experience for Aviation services at a global level, to meet requirements of multiple customer verticals
• Interpret spectrum resource costs and productize into a digestible services for B2B companies, with aligned services portfolio strategy
• Create detailed product requirements documents based on an intimate knowledge of the specific customer verticals including use case prioritization, feature definition and product roadmap
• Set the customer product strategy and make appropriate high-judgment trade-offs between features and speed-to-launch
• Manage overall the product life cycle and work with key internal and external stakeholders
About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust. At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people.
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space-based systems design and wireless systems.
We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
Full-time
Global Field Service Support Lead, Product Manager, Kuiper Business Development
Amazon Kuiper Com Services LLC
Redmond, WA
Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.
We are looking for a talented Global Field Service Support Leader who is ready to take charge of operational business models, planning and delivering on our strategy for operationalizing Customer Terminal device fulfillment and our professional installation and maintenance network. As one of our valued team members, you will be obsessed with matching our standards for operational excellence with a relentless focus on delighting our customers.
The Kuiper Global Development team is focused on launching and operating the Kuiper service across the globe.
A successful candidate will be both highly analytical and a hands-on leader able to work extremely effectively in a matrix organization and is adept at understanding how satellite field service operations and device fulfillment work on a global scale. We are looking for someone customer obsessed and technology savvy with a proven track record of building global teams and leading new initiatives, especially in support of consumer related ISP products.
Project Kuiper’s success requires team builders and leaders who are owners, and who possess the operational spirit needed to both create and support new products. Our leaders solve complex, cutting-edge problems and get things done.
Key job responsibilities
•Develop and execute a professional satellite systems installation and maintenance network globally for residential and business customers in alignment with Amazon’s product, devices and support organizations.
•Partner with product, legal, regulatory and logistics teams to operationalize the Customer Terminal forward and reverse logistics fulfillment process.
•Partner with legal, tax and regulatory to engage in local and regional labor efforts
•Lead the field service management operations strategy for the development of Field Service Management (FSM) tools, processes and staffing to support a scaleable global field service network.
•Deliver comprehensive, written strategy documents considering different types of data and inputs across a broad range of stakeholders
•Prepare a detailed business case for justification of professional field service support models.
•Negotiate sophisticated business deals and understand both aggregate and cost economics to meet business cases.
•Once operational, meet business goals, performance objectives and deliver a fantastic customer experience.
A day in the life
You will lead our efforts to develop the mechanisms, workflows and budget to support global professional field service network plans, identify internal and external partnerships and work across Amazon to develop and execute on a compelling and inventive model of field operations that balances frugality with customer obsession.
We are looking for a talented Global Field Service Support Leader who is ready to take charge of operational business models, planning and delivering on our strategy for operationalizing Customer Terminal device fulfillment and our professional installation and maintenance network. As one of our valued team members, you will be obsessed with matching our standards for operational excellence with a relentless focus on delighting our customers.
The Kuiper Global Development team is focused on launching and operating the Kuiper service across the globe.
A successful candidate will be both highly analytical and a hands-on leader able to work extremely effectively in a matrix organization and is adept at understanding how satellite field service operations and device fulfillment work on a global scale. We are looking for someone customer obsessed and technology savvy with a proven track record of building global teams and leading new initiatives, especially in support of consumer related ISP products.
Project Kuiper’s success requires team builders and leaders who are owners, and who possess the operational spirit needed to both create and support new products. Our leaders solve complex, cutting-edge problems and get things done.
Key job responsibilities
•Develop and execute a professional satellite systems installation and maintenance network globally for residential and business customers in alignment with Amazon’s product, devices and support organizations.
•Partner with product, legal, regulatory and logistics teams to operationalize the Customer Terminal forward and reverse logistics fulfillment process.
•Partner with legal, tax and regulatory to engage in local and regional labor efforts
•Lead the field service management operations strategy for the development of Field Service Management (FSM) tools, processes and staffing to support a scaleable global field service network.
•Deliver comprehensive, written strategy documents considering different types of data and inputs across a broad range of stakeholders
•Prepare a detailed business case for justification of professional field service support models.
•Negotiate sophisticated business deals and understand both aggregate and cost economics to meet business cases.
•Once operational, meet business goals, performance objectives and deliver a fantastic customer experience.
A day in the life
You will lead our efforts to develop the mechanisms, workflows and budget to support global professional field service network plans, identify internal and external partnerships and work across Amazon to develop and execute on a compelling and inventive model of field operations that balances frugality with customer obsession.
Full-time
Sr Mktg Intelligence & Analytics Mgr, Project Kuiper
Amazon Kuiper Com Services LLC
Redmond, WA
Have you ever wanted to be part of a team that is building world-changing technology? Project Kuiper is an initiative to launch a constellation of low Earth orbit (LEO) satellites that will provide low-latency, high-speed broadband network connectivity to unserved and underserved communities around the world. Kuiper Marketing understands the powerful role that customer insights. This is an opportunity to be a part of the marketing organization of Amazon’s satellite internet service from the ground up. If this sounds good to you, then keep reading.
This leader is a research and data analytics expert with a keen understanding of business intelligence, customer needs & psychological drivers, and competitive landscapes. Research: The incumbent will lead the marketing research initiatives for Kuiper Marketing, and will monitor competitive activity, trends, and developments. They will partner with (Business Operations) BizOps team members to synthesize the outputs of research projects and deliver insights on strategic initiatives. They will also keep line of sight for all of BizOps’ research activities to ensure alignment, potential coordination, and reporting.
Key job responsibilities
Analytics: The person in this role will provide insightful recommendations to the marketing team’s approach to leveraging marketing data, insights, advertising & campaign KPIs, and brand metrics to drive consumer behavior, and to inspire campaign strategy. The position will work with the internal business operations team, and partner with other BizOps Teams, to calibrate our methodology for data-driven insights and outputs.
Key Responsibilities
• Establish and steward the development of the data intelligence discipline and eventual department within Kuiper Marketing.
• Lead Kuiper customer service plan consumer usage/engagement analysis which include monthly and quarterly reporting & marketing dashboards.
• Establish a baseline, and monitor Kuiper’s brand health.
• Provide comprehensive and valuable B2B/B2C/B2B2X customer insights to our internal partners.
• Key data stakeholder/decision maker specific to data related vendors (e.g., analytics, media, research, business intelligence), including budget recommendations, vendor selection, contract renewals, tool access/seat licenses, etc.
• Utilize Audience, Measurement/Business, Marketing and Advanced Analytics to deliver best in class data analysis and recommendations to stakeholders.
• Contribute to Customer Growth (B2B/B2C/B2B2X) acquisition and retention plans through strategic and actionable inputs strengthening client relationship and satisfaction
• Use customer research and execution studies to assist lifecycle marketing activities to drive customer satisfaction.
• Provide digital channel performance recaps on a weekly, monthly, and quarterly basis with key insights for the site, social, and key marketing channel performance. Includes generating insights to inform strategy and measure performance of marketing programs.
• Research the competitive landscape and identify gaps and needs for optimizations across the site and marketing channels.
A day in the life
Are you looking to create value for millions of customers by helping to bring Kuiper's message to all digital tools? Do you want to work at a company where you are the owner, where you are encouraged to build, and where you have the autonomy to push boundaries? Do you have a passion for digital channels and a desire to bring delightful, cutting-edge products and services to life in an entirely new way? This describes your daily journey. Are you ready? Then join us on Project Kuiper.
About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
This leader is a research and data analytics expert with a keen understanding of business intelligence, customer needs & psychological drivers, and competitive landscapes. Research: The incumbent will lead the marketing research initiatives for Kuiper Marketing, and will monitor competitive activity, trends, and developments. They will partner with (Business Operations) BizOps team members to synthesize the outputs of research projects and deliver insights on strategic initiatives. They will also keep line of sight for all of BizOps’ research activities to ensure alignment, potential coordination, and reporting.
Key job responsibilities
Analytics: The person in this role will provide insightful recommendations to the marketing team’s approach to leveraging marketing data, insights, advertising & campaign KPIs, and brand metrics to drive consumer behavior, and to inspire campaign strategy. The position will work with the internal business operations team, and partner with other BizOps Teams, to calibrate our methodology for data-driven insights and outputs.
Key Responsibilities
• Establish and steward the development of the data intelligence discipline and eventual department within Kuiper Marketing.
• Lead Kuiper customer service plan consumer usage/engagement analysis which include monthly and quarterly reporting & marketing dashboards.
• Establish a baseline, and monitor Kuiper’s brand health.
• Provide comprehensive and valuable B2B/B2C/B2B2X customer insights to our internal partners.
• Key data stakeholder/decision maker specific to data related vendors (e.g., analytics, media, research, business intelligence), including budget recommendations, vendor selection, contract renewals, tool access/seat licenses, etc.
• Utilize Audience, Measurement/Business, Marketing and Advanced Analytics to deliver best in class data analysis and recommendations to stakeholders.
• Contribute to Customer Growth (B2B/B2C/B2B2X) acquisition and retention plans through strategic and actionable inputs strengthening client relationship and satisfaction
• Use customer research and execution studies to assist lifecycle marketing activities to drive customer satisfaction.
• Provide digital channel performance recaps on a weekly, monthly, and quarterly basis with key insights for the site, social, and key marketing channel performance. Includes generating insights to inform strategy and measure performance of marketing programs.
• Research the competitive landscape and identify gaps and needs for optimizations across the site and marketing channels.
A day in the life
Are you looking to create value for millions of customers by helping to bring Kuiper's message to all digital tools? Do you want to work at a company where you are the owner, where you are encouraged to build, and where you have the autonomy to push boundaries? Do you have a passion for digital channels and a desire to bring delightful, cutting-edge products and services to life in an entirely new way? This describes your daily journey. Are you ready? Then join us on Project Kuiper.
About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Full-time