Project Manager

Columbus, OH, USA Fort Worth, TX, USA Minneapolis, MN, USA United States Req #1035 Friday, June 16, 2023 For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses.

With divisions focused on manufacturing, wholesale / retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most.

It’s how business gets done. Who is ECI? At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners.

But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work four years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration. To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position.

Applications without a resume will not be considered.

Summary

The Project Manager role is responsible for architecting, coordinating, and managing the project plan between the customer point of contact and allocated ECI Solutions resources assigned to the project.

The Project Manager will work with customers to define and / or confirm scope, schedule and budget for the projects. This role acts as the single point of contact for the customer during the engagement and will flow communication both to and from the customer.

The Project Manager will monitor and control implementation projects to ensure successful completion.

Responsibilities

• Implement ECI Software Products according to the ECI’s standard methodology
• Manage the delivery of strategic and complex projects with multiple phases and initiatives
• Manage small to medium business / IT project initiatives
• Create project plans using templated tools to outline goals, milestones, project governance and overall timeline
• Lead the planning, development, and execution of multiple programs to meet the strategic vision
• Manage resources, budget, and funding requests to drive the program execution
• Review Statements of Work (SOWs) to understand service deliverables
• Knowledge of and experience with change control, risk management, project planning, team management, budgeting, and scheduling
• Facilitate the development of business and technical requirements, system design, configuration, testing, training, conversion, activation activities, and transition to support
• Manage customer relations to ensure customers are actively engaged throughout the project life cycle
• Keep leadership informed through reports and status meetings to ensure project plans and deliverables are met, potential risks are identified and resolved, and customer expectations are reached
• Conduct regular status calls with customers as needed and based on scope of project
• Provide timely and comprehensive updates on all assigned projects to both internal and external customers
• Disseminate information on any problems or potential delays in a timely manner
• Assign / delegate work assignments to project team members
• Monitor project deliverables and progress through continuous communication with project members
• Mentor other team members
• Perform other duties including but not limited to : user conference presentations, team meetings, knowledge base updates, and methodology improvements
• Manage administrative tasks including weekly time sheets, recap reports, and expense reports in a timely, complete, and accurate manner
• Manage several projects at a time, at different stages

ERP Project Management Experience

• Understand common industry business practices in manufacturing, operations, distribution, and finance
• 2+ years of ERP hands-on, full-life cycle project implementation experience with comparable ERP software as a Project Manager
• May manage partner relationships
• Proficiency in Microsoft Office products and Microsoft Windows

Other Attributes

• Strong analytical and problem-solving skills
• Effective project and time management skills
• Ability to create project plans based on time duration as well as milestone driven
• Strong training or presentation skills
• Effective communicator with both front-line project participants and executive audiences
• Excellent interpersonal skills including communication, active listening, and customer service
• Ability to negotiate terms and requirements
• Relays concerns externally and internally with timely, fact-based, and constructive feedback
• Able to work as a team player and / or individual contributor internally and externally
• Able to work under pressure, meet deadlines, and work on multiple projects simultaneously
• Take ownership, accountability, and initiative
• Excellent problem-solving skills
• Process improvement experience
• Work under minimal supervision

Education / Certifications

• Bachelor’s or Master’s degree in business or accounting and / or IT related field
• PMP Certification a plus
• APICS / CPIM certification a plus

LI-REMOTE

In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our CODE : Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.

Job Description

The Project Manager provides bids per RFP requests assigned by the Directors. They sell projects as needed to Boards by attending walks and meetings as necessary.

They also manage designated projects and insurance claims and follow directives assigned and outlined below.

Job duties include :

• Manage incoming telephone and electronic mail inquiries. Receive, delegate or respond to all inquiries in accordance with internal communication expectations.
• Solicit exterior maintenance bids at the request of Cities Management and present bids to Managers or Board of Directors on or before due date of RFP.
• Approved bids will be managed from start to completion of project by Project Manager, as assigned by Directors. Project Manager is responsible to ensure that projects are completed in the quoted time line as well as meeting budgetary constraints and customer satisfaction.
• Effectively schedule projects with vendors and / or sub-vendors
• Arrange appointments with City Inspectors if permits / inspections are required.
• Manage projects from start to finish
• Handle warranty claims on all assigned projects
• Assist Managers in understanding technical aspects of job, as needed.
• Manage insurance claim losses assigned by Director or delegate as needed. Project Manager is responsible to ensure that projects are completed in the quoted time line as well as meeting budgetary constraints and customer satisfaction.

PROJECT SUPPORT

Provide back-up support to the Service Coordinator and directors when required.

Know all working systems well in order to provide maps, homeowner names and address, old data, current project information, etc.

Know and use SenEarthCo and spreadsheets. Understand priorities of the business.

Requirements

Knowledge of Microsoft Office products (Word, Excel, Teams, Outlook) at a proficient level.

Knowledge of typical business correspondence (punctuation, grammar, structure, spelling, etc.) at a proficient level.

Knowledge of conflict resolution techniques at a proficient level.

Professional communication skills (phone, interpersonal, written, verbal, etc.) .

Professional customer service skills.

Project management at a proficient level.

Time management and time critical prioritization skills.

3 - 5 years of related experience.

Primary Skills

Agile Methodology, Project Management

What we’d expect from you :

• Five to seven years of experience managing large, complex projects for strategic technology initiatives with excellent management, organizational, project definition, planning, prioritization, and resource management skills.
• Five or more years of experience in IT business / industry and strong business acumen.
• Deep understanding of technology modernization, simplification, and / or application rationalization.
• Demonstrated experience in leading and motivating diverse teams with ability to drive effort, engagement, interpersonal dynamics, and results through matrix management.
• A high degree of political sensitivity, astuteness, and the ability to use the informal power structure of the organization to achieve project success and overcome obstacles.
• Strong consulting skills, including facilitation of large meetings / complex issues, change management and development of sound recommendations based on effective research.
• Excellent written and verbal communication and presentation skills to effectively interact or present to with various levels of management / associates, technology, and internal and external partners / vendors, including the ability to explain and sell the project goals and objectives.
• Ability to develop and deliver projects with financial and resource constraints. Strong analytical and creative problem-solving skills, strategic planning and execution skills.
• Experience with at least one project / program management methodology (e.g., PMI, agile)
• Knowledge of project planning tools (e.g., Microsoft Project) with evidence of practical application.

Specific skills / experience required

• Knowledge of Networking / public Wi-Fi installation; IT systems; formal project management methodology (project integration, scope, time, cost, communications, risk management and awareness of organizational change management);
• system development methodology, application development principles and process; basic knowledge of infrastructure and platforms;

office productivity software (i.e. Microsoft Office); basic SharePoint document management.

• Ability to : Organize and plan work effectively; manage projects per project charter; proactively manage schedules and forecasts in MS Project and Project Server;
• consult and communicate with project stakeholders; coordinate system implementation plans; provide project work direction to project team members;
• manage project lifecycle budget; prepare written proposals and project management core documents; manage a project through all phases;
• consult and work with customers to make appropriate business and technical decisions; provide excellent customer service;
• make improvements, solve problems, or take corrective action when problems arise; motivate, inspire and influence team members, senior management, sponsors, peers and others;

handle and diffuse conflict; provide periodic analysis and interpretation of project information to stakeholders

Desired experience and skills in the following

Wi-Fi installations, especially residential

Networking, prefer certification (such as Cisco Certified Network Professional)

Outside plant fiber optics

Public sector, especially county and / or municipal

Work to be performed

WiFi deployment in multifamily properties

Evaluation and selection of vendor for system design, installation and support.

Execution of internal county funding and administrative components

Manage portfolio of vendors / projects to design, install and support Wi-Fi deployment in occupied dwellings, including system design, installation and support.

Inspect or facilitate inspection / reporting of completed project, including testing internet connection, speed, strength and weak zones.

Fiber planning and deployment

Evaluation and selection of vendor for system design and installation.

Coordination and execution of funding and administrative components, including city, state and vendor partnerships.

Manage portfolio of vendors / projects to design and install fiber.

Coordination of project or project components, including partnerships with city, county, state and vendor staff.

Broadband Expansion Project

Assemble county RFP for city broadband projects, including broadband deployment, broadband adoption, and / or community engagement plans and activities.

Lead evaluation, selection and awarding of funding to support city broadband project proposals, including all communication with city and county staff.

Oversee portfolio of awarded projects that cities execute, including communication, tracking, reporting and payment coordination.

Project deliverables include :

Provide project schedules and plan work, consult, and communicate with stakeholders.

Consult and work with customers to make appropriate business and technical decisions.

Provide periodic analysis and interpretation of project information to stakeholders.

Drive projects from conception to conclusion.

Serve as single point of contact for multiple Wi-Fi installation projects, working with vendor, building owner / operator, and county staff to manage all project phases to completion.

Serve as single point of contact for multiple fiber installation projects, working with vendor, government partners, and county staff to manage all project phases to completion.

Serve as single point of contact for preparing, awarding, and overseeing county's funding of multiple city-executed projects for broadband deployment, broadband adoption and / or community engagement plans.

Manage all phases of additional related broadband projects, as they arise and are assigned.

Scope of work

• Lead the execution of complex technical IS projects, including network and infrastructure projects and programs.
• Meet with work partners to determine and define project scope requirements, goals and deliverables.
• Managing project budgets, resources and schedules to successful completion ensuring that projects meet scope, cost and quality requirements as determined in the project planning stages.
• Identify resources needed, negotiating with other departments and / or units, if necessary, for resources.
• Communicate with sponsors and stakeholders in all stages of projects through regular written and verbal communications to keep them updated on the progress of assigned projects and aware of next steps;

provide project updates in front of large groups, including Senior Management, as necessary.

Collaborate with project managers in the PMO, the person in this role will be part of the Project Management office.

Ability :

• Demonstrate excellent written and verbal communication skills.
• Lead teams providing direction, delegating, and removing obstacles to get work done.
• Build consensus and motivate people to act and participate.
• Build strong customer relationships and deliver customer-centric solutions. Anticipate and balance the needs of multiple stakeholders.
• Develop and deliver multi-mode communications that concisely convey a clear understanding of the message to different audiences.
• Handle conflict situations effectively with a minimum of noise.

Skilled in :

• Leading teams embracing change with a "people first approach.
• Leading complex organizations through change.
• Developing positive working relationships with all levels of the enterprise.
• Prioritizing human outcomes, including development of soft skills, instilling organizational values / norms and building safe space for a healthy challenge culture to develop.
• Self-awareness, acceptance, and acting on and providing constructive feedback.
• Developing and maintaining project documentation, including writing project charters, implementation plans, resource plans, status reports and all other required project documentation.

Knowledge in areas of :

• Project Management Institute (PMI) lifecycle.
• Windows platform and current technologies.
• Portfolio management and enterprise resource management.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.