Deacom Jobs (3)

Account Manager

Atlanta, GA, USA Boston, MA, USA Charlotte, NC, USA Chicago, IL, USA Columbus, OH, USA Fort Worth, TX, USA Kansas City, MO, USA Louisville, KY, USA Nashville, TN, USA New York, NY, USA Philadelphia, PA, USA United States Virtual Req #1340 Thursday, June 15, 2023 For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses.

With divisions focused on manufacturing, wholesale / retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most.

It’s how business gets done. Who is ECI? At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners.

But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work four years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration. To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position.

Applications without a resume will not be considered.

The primary role for the Account Manager will be to identify cross-sell / upsell opportunities for additional software and training by staying in routine contact with the customer base via phone, online meeting, and email, and ensure customer satisfaction throughout the customer’s tenure.

ROLE AND RESPONSIBILITIES

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.

Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Develop a strong understanding of ECI Shoptech's products / JB² and communicate the value to the customer base effectively.
• Keep customers informed of new product offerings.
• Have a strong working relationship with your customers to update / increase references within Salesforce, keep customers on Maintenance and Support contracts, and help minimize any issues they may have with E2.
• Build a sales pipeline with existing customers via outbound calling, email communications, and other direct marketing methods.
• Consistently meet or exceed monthly, quarterly and yearly sales quota goals in accordance with the strategic plan.
• Consistently log and record each-and-every outreach made, in Salesforce, producing regular activity reports.
• Meet daily, weekly, and monthly quality communication goals in accordance with the strategic plan.
• Remains low or off the Exceptions Dashboards by following-up on all outstanding activities within your territory.
• Produce quality calls with your customer by building relations and truly digging for sales opportunities.
• Produce quality demos with your customers, as well as in hot seat training.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Knowledge of manufacturing software is helpful but not required.
• Proficient in Microsoft Excel, Microsoft Word and Outlook email.
• Salesforce experience a plus
• Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Sales Experience helpful but not required
• Highly self-motivated
• Ability to work with little supervision.
• Excellent written and verbal communication.
• Works well with others.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to do the following :

• Perform some repetitive motion activities.
• Sit for long periods of time.
• Speak for long periods of time, as most interaction takes place via phone and online meetings.
• Perform software demonstrations (online) which may require 1 to 2 hours meetings without breaks.

LI-REMOTE

In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our CODE : Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.

M1 Application Consultant - Independent Contractor

Atlanta, GA, USA Columbus, OH, USA Fort Worth, TX, USA Indianapolis, IN, USA Minneapolis, MN, USA Nashville, TN, USA United States Req #843 Friday, June 30, 2023 For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses.

With divisions focused on manufacturing, wholesale / retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most.

It’s how business gets done. Who is ECI? At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners.

But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work four years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration. To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position.

Applications without a resume will not be considered.

Overall Objective :

Successfully implement and provide ongoing consulting for customers utilizing ECI’s Manufacturing ERP, creating an exceptional customer experience.

This position is for a 1099 Independent Contractor and can be virtual.

Essential Job Functions :

• Application (Functional) Consulting Services : Current and future business initiativesResource changes or needs for increased consulting servicesCurrent and future technology landscapeGap analysis within current systems and / or processesReporting and data analytics requirementsRequired customizations, integrations or Third-Party Applications
• Perform ongoing onsite and remote consulting services for existing customers using ECI’s ERP and related Third Party Products
• Lead customer sessions with the objective of identifying and documenting :
• Build strong relationships with customers through consistent and reliable advisory level communication
• New Customer Implementations : Requirements gathering / existing process reviewNew process design and definitionSystems design and fit-gap analysisCreative solutions for application and workflow designSystem configuration and setupConcept validation / user acceptance testingPre-implementation system testingData migration and data formatting recommendationsGo-live implementation tasks and post-go-live consultingConsulting recap / activity reporting
• Understand and deliver upon ECI’s implementation methodology, which includes the ability to complete :

Qualifications :

• Bachelor’s or Master’s degree in business, accounting, information systems or equivalent
• Strong ERP product knowledge, 3-5 years ERP consulting experience
• Understand common industry business practices in manufacturing, operations, distribution, and finance
• Ability to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise via telephone and in-person
• Excellent organizational skills, attention to detail, delivers high-quality work, self-motivated and an internal desire to succeed
• Excellent presentation and written / oral communication skills targeted to effectively present information to C-level management, public groups and / or boards of directors
• Possesses a professional presence suitable for direct client interaction by telephone
• Experience with Microsoft SQL Server a plus
• Experience with Crystal Reports and Dashboards a plus
• Proficiency in Microsoft Office products and Microsoft Windows
• Experience with E2, M1 or JobBOSS a plus
• APICS / CPIM certification a plus
• Ability to travel up to 80% within the US & Canada (valid driver’s license and / or passport)

This position is open to Independent Contractors only. Successful candidates will already own and operate their own businesses, be employed by an existing support business looking to develop an additional revenue stream or be willing to start their own businesses.

In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our CODE : Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.

Project Manager

Columbus, OH, USA Fort Worth, TX, USA Minneapolis, MN, USA United States Req #1035 Friday, June 16, 2023 For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses.

With divisions focused on manufacturing, wholesale / retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most.

It’s how business gets done. Who is ECI? At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners.

But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work four years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration. To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position.

Applications without a resume will not be considered.

Summary

The Project Manager role is responsible for architecting, coordinating, and managing the project plan between the customer point of contact and allocated ECI Solutions resources assigned to the project.

The Project Manager will work with customers to define and / or confirm scope, schedule and budget for the projects. This role acts as the single point of contact for the customer during the engagement and will flow communication both to and from the customer.

The Project Manager will monitor and control implementation projects to ensure successful completion.

Responsibilities

• Implement ECI Software Products according to the ECI’s standard methodology
• Manage the delivery of strategic and complex projects with multiple phases and initiatives
• Manage small to medium business / IT project initiatives
• Create project plans using templated tools to outline goals, milestones, project governance and overall timeline
• Lead the planning, development, and execution of multiple programs to meet the strategic vision
• Manage resources, budget, and funding requests to drive the program execution
• Review Statements of Work (SOWs) to understand service deliverables
• Knowledge of and experience with change control, risk management, project planning, team management, budgeting, and scheduling
• Facilitate the development of business and technical requirements, system design, configuration, testing, training, conversion, activation activities, and transition to support
• Manage customer relations to ensure customers are actively engaged throughout the project life cycle
• Keep leadership informed through reports and status meetings to ensure project plans and deliverables are met, potential risks are identified and resolved, and customer expectations are reached
• Conduct regular status calls with customers as needed and based on scope of project
• Provide timely and comprehensive updates on all assigned projects to both internal and external customers
• Disseminate information on any problems or potential delays in a timely manner
• Assign / delegate work assignments to project team members
• Monitor project deliverables and progress through continuous communication with project members
• Mentor other team members
• Perform other duties including but not limited to : user conference presentations, team meetings, knowledge base updates, and methodology improvements
• Manage administrative tasks including weekly time sheets, recap reports, and expense reports in a timely, complete, and accurate manner
• Manage several projects at a time, at different stages

ERP Project Management Experience

• Understand common industry business practices in manufacturing, operations, distribution, and finance
• 2+ years of ERP hands-on, full-life cycle project implementation experience with comparable ERP software as a Project Manager
• May manage partner relationships
• Proficiency in Microsoft Office products and Microsoft Windows

Other Attributes

• Strong analytical and problem-solving skills
• Effective project and time management skills
• Ability to create project plans based on time duration as well as milestone driven
• Strong training or presentation skills
• Effective communicator with both front-line project participants and executive audiences
• Excellent interpersonal skills including communication, active listening, and customer service
• Ability to negotiate terms and requirements
• Relays concerns externally and internally with timely, fact-based, and constructive feedback
• Able to work as a team player and / or individual contributor internally and externally
• Able to work under pressure, meet deadlines, and work on multiple projects simultaneously
• Take ownership, accountability, and initiative
• Excellent problem-solving skills
• Process improvement experience
• Work under minimal supervision

Education / Certifications

• Bachelor’s or Master’s degree in business or accounting and / or IT related field
• PMP Certification a plus
• APICS / CPIM certification a plus

LI-REMOTE

In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our CODE : Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.