Role Purpose

The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.

Do Support process by managing transactions as per requiredquality standards Fielding all incoming help requests from clients via telephoneand / or emails in a courteous manner Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue Update own availability in the RAVE system to ensureproductivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all clientqueries Resolve client queries as per the SLA’s defined in thecontract Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting Document and analyze call logs to spot most occurring trends toprevent future problems Maintain and update self-help documents for customers to speedup resolution time Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution Ensure all product information and disclosures are given toclients before and after the call / email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus andfacilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteousand professional manner Maintain logs and records of all customer queries as per thestandard procedures and guidelines Accurately process and record all incoming call and email usingthe designated tracking software Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messagesappropriate to listeners and situations Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract / SLAs Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account / client Undertake product trainings to stay current with productfeatures, changes and updates Enroll in product specific and any other trainings per clientrequirements / recommendations Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client Update job knowledge by participating in self learningopportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention Training Team Capability development Technical Lead Training, issue escalation / resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively : Functional Competencies / Skill Process Knowledge Knowledge of assigned process, tools andsystems Foundation to Competent Competency Levels Foundation Knowledgeable about the competency requirements.

Demonstrates (inparts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency withoutguidance.

Extends the competency to difficult and unknown situations aswell. Expert Applies the competency in all situations and is serves as a guide toothers as well.

Master Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognizedwithin the entire organization.

Behavioral Competencies Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Client (Internal) Centricity Effective Communication Deliver No.

Performance Parameter Measure 1. Process No. of cases resolved per day, compliance to process and qualitystandards, meeting process level SLAs, Pulse score, Customer feedback 2.

Self- Management Productivity, efficiency, absenteeism, Training Hours, No oftechnical training completed Credentialing

This organization has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, they're committed to quality and to our customers and we take pride in the nearly 400, 000 new homes we have sold and built across the country.

Working in the homebuilding industry is tangible and rewarding, but not every job requires a hard hat. They don't just sell and build new homes;

they also manage teams, acquire land, manufacture materials, provide mortgages to their customers, and provide corporate support to the multi-billion-dollar business operations.

Location : Atlanta region

As a Production Supervisor you will work in an empowered environment to oversee the entire home-building process for millions of dollars of new home inventory.

As they train you in the new construction process, you'll serve as an on-site management trainee and will work alongside a Project Manager to learn how to effectively manage a job site.

You'll be responsible for construction consulting, quality control, customer relations, and budget management and will experience the personal satisfaction of contributing to the construction of a community of new homes.

This is an entry-level training role, designed to onboard, train, and groom Supervisors to become Project Managers. Supervisors work hand-in-hand, and day-to-day, with the Project Managers, assisting them, as well as learning from them.

Additionally, there is formal training provided at multiple levels to aid them in this growth.

Upon promotion to Project Manager, your base salary typically increases, and a bonus becomes an option. The Project Managers Oversees construction of residential homes from cradle to grave.

Primary duties will include planning, scheduling, coordinating, and supervising the construction of these homes. The company is looking for strong leaders and wants them to complete the Production Supervisor training in a timely manner.

Base salary, plus a car allowance, an amazing profit sharing program once vested, a 401k, along with benefits, and growth.

Job 56303

Summary

The Production Control will provide work with the Operations Manager and Productions Managers to ensure efficient and accurate label production.

In addition, the Production Control will print labels as well as assist in addressing issues within the office including operational, scheduling, and mechanical.

Role and Responsibilities :

• Ensure efficient label production according to company policy.
• Assist and print labels to meet production goals
• Assist in the monitoring of inventory levels.
• Report any mechanical problems with computers or printers.
• Maintain office files & spreadsheets.
• Write memos, letters, and documents as necessary.
• Data entry (i.e., lot code, code date, country of origin )
• Clerical support to Office Managers
• Perform other duties as assigned by Plant Manager or Office Managers

Qualifications and Education Requirements

Supervisory Responsibilities :

None.

Competency :

To perform the job successfully, an individual should demonstrate the following competencies :

• Oral Communication - Speaks and understands to follow directions and get clarification; Responds well to questions.
• Written Communication - Able to read and interpret written information.
• Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time. Supports the organization's goals and values.
• Planning / Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Tactfully approaches others.
• Quality - Demonstrates accuracy and thoroughness.
• Adaptability - Manages competing demands; can deal with frequent change, delays, or unexpected events.
• Attendance / Punctuality - Is consistently at work and on time. Works a schedule to ensure that warehouse goals and responsibilities are executed.

Follows company procedures when absent.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.

Completes tasks on time or notifies the appropriate person with an alternate plan.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have some experience and skills in the use of programs such as MS Word and Excel
• A minimum of one-year office administrative support experience is preferred.
• Some college experience preferred.
• Excellent organizational skills (oral and written) and the ability to excel at details, multi-tasking, and working under pressure.
• Bilingual (English / Spanish) skills both oral and written.

Education / Experience Level, Certificates, Licenses, and Registrations :

• High School diploma required.
• Previous experience in writing and recording technical data is preferred.

Language Skills :

Ability to read and comprehend simple instructions.

Mathematical Skills :

Ability to add, subtract, multiply, and divide in all units of measure.

Reasoning Ability :

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Computer Skills : None

None

Certificates, Licenses, Registrations :

None

Other Skills and Abilities :

Physical Demands :

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to walk;

sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; reach with hands and arms and stoop, kneel, crouch, or crawl.

The employee will occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment :

• Cold working environment (approx. 37F)
• Physical hazards of working in and about moving machinery.
• Must be cognizant of body and limbs to not be too close to machinery.

Food Safety & Food Security Responsibilities :

All persons within the company have responsibilities to ensure that threats to the safety and security of our final product are minimized.

• Responsibilities for this position include;
• Compliance with GH Foods’ Good Manufacturing Practices GMPs
• Reporting any unauthorized persons in or about the facility as well as incidents of employee tampering to management.
• Understanding basic concepts of foodborne illness.
• Comply with all food labeling requirements as determined by specific jobs within the company.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Overview

Berry Global Berry Global, headquartered in Evansville, Indiana, is committed to its mission of Always Advancing to Protect What’s Important.

With $13 billion in revenue for fiscal year 2019 on a combined pro forma basis from operations, Berry is a leading global supplier of a broad range of innovative nonwoven, flexible, and rigid products used every day within consumer and industrial end markets.

Berry operates over 290 manufacturing facilities worldwide, on six continents, and employs over 48,000 individuals. At Berry, we pursue excellence in all that we do and are always advancing to improve the way we work along with the products and services we provide.

Our culture fosters trust and partnerships through appreciation, acknowledgement, and inclusion. At Berry, we are continuously improving to support our mission and exemplify our values of partnerships, excellence, growth, and safety.

To learn more about Berry, visit berryglobal.com

Qualifications

• Must have basic math skills to include addition, subtraction, division, multiplication and decimals. The ability to understand statistical math.
• Able to read, write, and speak to all levels of employees.
• Must be able to compose and write policies, programs, procedures, letters and reports used within the Company and send to customers.
• Good comprehension skills at a normal business level.
• Must be capable of retaining detailed instructions and information.
• Must be able to analyze, interpret and react to changes and challenges in our operation.
• Must be able to organize and plan daily activities, training and meetings as necessary.
• Must be willing and able to handle independent action. Must have the ability to give direction in an assertive manner as necessary.
• Must be able to use office equipment necessary to carry out the job.
• Ability to gather information quickly, communicate to others and react in a timely manner.
• Able to respond in emergency situations and be able to direct all personnel in accordance to the Company’s Plant Emergency Organization Team procedure (PEOT), when necessary.

Responsibilities

• Under the direction of the Plant Manager.
• Directs all production activities through the Production Supervisors, as a member of the Plant Manager’s staff, coordinates interdepartmental activities with other department heads.
• Manage under plant expense budget and the method of operation to remain within the budget and assures cost control and cost improvement projects.
• Supervises Production Supervisors.
• Approves departmental operating procedures.
• Ensures the implementation of the Company’s Quality Management System.
• Monitors and controls overtime level.
• Monitors and controls labor and material variances.
• Monitors and controls regrind levels.
• Maintains employee welfare, follows through with subordinate training and discipline.
• Maintains job descriptions and procedures in order to insure proper labor utilization.
• Provides leadership in maintaining safety, quality and efficiency throughout the department.
• Standard supervisory and administrative responsibilities of the department Manager.
• Administers and enforces the Company’s safety program.
• Determine proper utilization of workforce based on production demands.
• Recommendation for more efficient methods of operation.
• Conducts daily production meetings and communicates with all departments to direct support group activities.
• Consults with the Engineering department on mold revisions, improvement projects, new products and CAPEX projects.
• Prepares Production department’s budgets.
• Monitors production and labor efficiencies to ensure that Company standards are met and maintains proper production practices.
• Adherence to quality standards established by the Company to maintain customer satisfaction.
• Optimizes budget expenses to minimize the cost of operation consistent with productivity.
• Maintains an efficient workforce through communication and training of personnel.
• Trains and develops production personnel.

Physical Demands

• Must be able to work nine (9) hours per day, five (5) days per week. Overtime may be necessary.
• Noise level is 90dB.
• Polyethylene, polystyrene, PET, polypropylene and purging compound materials are both processed and ground, which provides some fumes and dust.
• Indoor and outdoor work is required.
• Must be able to wear protective clothing such as a hairnet, rubber-soled shoes, earplugs and a beard guard (if applicable).

No jewelry except for a wedding band without stones.

• Must be able to lift 10 lbs. occasionally during the day.
• Occasional standing to demonstrate, instruct and conduct meetings. Must be accessible to all areas of the production floor and facility.
• Must be able to detect and sense bottle defects such as texture, bottle temperature, and color. Able to distinguish shades in color, however, some degree of color blindness may be accommodated.
• Single arm movement for writing, reading, operation of CRT, calculator and copy machine.

OVERVIEW :

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT :

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.